Specialist Blinds Avaliações 

152
•
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I was looking for companies selling and fitting lantern window blinds. I found it :) After a visit to survey my setup and give me a quote and explain the product, Ryan has come once to double check... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ryan took us through the purchase process and completed the blind fitting in our conservatory yesterday. He did a fabulous job. The blinds are great quality and look fantastic! We would recommend Spec... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Thank you so much! We absolutely love the new skylight blinds. They look fantastic and fit perfectly. The sun did actually make an appearance, so we got to test them out right away! Ryan did the inst... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Custom made electric blinds that fit our apex window perfectly. The blind frames are hidden really well and blend in with the window frames. Wouldn’t even know there are blinds fitted when the... Ver mais

Detalhes da empresa

  1. Loja de Persianas

Escrito pela empresa

Bespoke blinds for gables, folding doors, lantern roofs, orangeries and conservatories. Established in 1995, all our blinds are made in our own UK-based factory and installed across the country by our team of experts.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

152 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(152)

33 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Unethical Business Practices

I wanted to engage with conservativeblinds.co.uk for the supply of blinds for my conservatory. Be a judge for yourselves. The salesman visited my home and gave me a quote for £11,800 which I agreed to. He then did some more calculating and said he had underestimated the price but would honour the price we had agreed on. I had three witnesses to this negotiation.

He returned to his head office and rang me later to say that the price was now £14,219, some £2419 more. I received an email from their director arbitrarily cancelling the order without discussion with me.

I now feel I had a lucky escape and It is my perception that conservativeblinds.co.uk is unethical and charlatans. In my opinion they are not a company who you should consider doing business with. Steer clear of this company, in my opinion they are not to be trusted.

10 de julho de 2021
Avaliação não solicitada
logotipo da Specialist Blinds

Resposta da Specialist Blinds

Your comments have obviously been carefully written and subsequently edited to avoid legal action for defamation. Nevertheless, they are misleading and clearly intended to damage our reputation just because we had to cancel your order, which itself was purely due to your abusive and threatening behaviour.

We provided you with numerous quotations for various motorised solutions at your request. You subsequently chose to order the most expensive option, utilising the highest specification motorised blinds and control system available in the UK, which are normally only used in extremely large properties or commercial applications. At no point did we increase the price of your order after you decided to place it.

A week after placing your order you arranged for us to survey your property, only for us to find that (contrary to what you told us when we asked) it was not ready, which obviously caused us additional costs, as well as delaying any return visit.

You also started querying the order value again. We offered to cancel your order and refund your deposit, but you became abusive; insisting that you should pay approx. £3k less than your order, threatening to make a complaint about us if we did not accede to your demands.

We decided the best course of action was to cancel your order and refund your deposit. In hindsight we can only speculate that you perhaps always intended to create a reason for not paying the full amount.

Presumably, you chose to post your fallacious opinions on Trustpilot out of spite, to try and cause us harm, just because we refused to tolerate your disingenuous behaviour anymore.

Your review at time of reply (14/07/21 12:30pm):

"I wanted to engage with conservativeblinds.co.uk for the supply of blinds for my conservatory. Be a judge for yourselves. The salesman visited my home and gave me a quote for £11,800 which I agreed to. He then did some more calculating and said he had underestimated the price but would honour the price we had agreed on. I had three witnesses to this negotiation.

He returned to his head office and rang me later to say that the price was now £14,219, some £2419 more. I received an email from their director arbitrarily cancelling the order without discussion with me.

I now feel I had a lucky escape and It is my perception that conservativeblinds.co.uk is unethical and charlatans. In my opinion they are not a company who you should consider doing business with. Steer clear of this company, in my opinion they are not to be trusted."

Avaliado com 1 de um total de 5 estrelas

Perfect until later servicing was required

I had blinds installed by this company a few years ago and have been very happy with them - the sales and fitting process were excellent and the blinds work perfectly. Unfortunately the after sales service has been abysmal - having tried to book a service appointment, the fitter has declined to return my calls or acknowledge my emails. A delay in coming out is entirely understandable; the inability to respond to the request is not.

5 de julho de 2021
Avaliação não solicitada
logotipo da Specialist Blinds

Resposta da Specialist Blinds

A service call was raised for you two weeks ago, the day after you confirmed that a visit was necessary, to help you reinstall the blind that you took down. We directed you to our online help videos in the hope that you were able to fix the problem yourself, as this is normally the quickest solution for general maintenance issues.

We did email you to confirm that a service call had been raised, but asked that you bear with us as our team are extremely busy at this time of year.

Unfortunately when you chased this last week the person you spoke to was not aware that the fitter was on annual leave that week, which is why you then did not hear from him immediately. Apologies for this slight oversight. He is back at work now, and will be calling you to arrange the service call to re-fit your blinds.

- Conservatory Blinds Limited

Avaliado com 5 de um total de 5 estrelas

Very impressed

Very impressed! Jon arrived promptly and was very friendly and efficient. He explained how he would fix the blinds to our garden room sliding doors and helped us choose the right colour. We only had to wait a few weeks for the blinds to arrive, they were actually fitted 4 days earlier than expected. Jon arrived and fitted them very quickly, without any fuss and then gave us a demonstration on operating them. Very happy with the quality and service. Thank you Jon! Wendy Crocker

22 de junho de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Superb service

Excellent service from Conservatory blinds ltd. Colin and Richard were friendly, helpful and a pleasure to deal with. Colin took the time to establish what I was looking for and then worked through all the options with me, until we found just the right one. Richard then came out and took all the measurements before coming back to fit them a few weeks later.
Extremely please with the end result, which matches my original vision perfectly!
Would highly recommend them!!

18 de junho de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Very disappointed by the lack of customer service

I enquired about the blinds at the end of September 2020. After the initial visit the sale rep confirmed that we could have perfect fit blinds for our shaped windows. I paid the deposit and waited for the surveyor to visit and accurately measure each window. It was agreed on fitting the blinds to the recess of the windows. Several weeks after paying the deposit we received a call and we were told that the fabric was not available and they had to delay the installation, this call took place few days before the due installation date. We were also told that fitting the blinds on the actual window recess was no longer possible. A new installation date was agreed and another survey was booked. We then received another call to let us know that the new installation date was no longer an option. I asked for my deposit to be refunded and this was actioned. We then agreed to start the process again in the new year and here the troubles start again. A new surveyor was meant to schedule a visit, I was due to pay the deposit. The surveyor never made contact so I decided not to progress with the order. The company cannot confirm if the material to make my blinds is available but they still expect the deposit to be paid without giving any information or reassurance to the customer. I wasted almost 4 months. Incredibly unprofessional business.

8 de janeiro de 2021
Avaliação não solicitada
logotipo da Specialist Blinds

Resposta da Specialist Blinds

We’re sorry to hear about your experience, this is not our usual standard (as reflected in the 1,000+ reviews on other review platforms and our website).

Like many companies, we had many challenges throughout 2020. Unfortunately, both your surveyors have had to isolate on various occasions, which prolonged progress on your order and resulted in a delay in the fabric that you chose.

We are sorry for any inconvenience caused, and hope you find another solution soon.

- Conservatory Blinds Limited

Avaliado com 5 de um total de 5 estrelas

Quality, premium blinds that last

Excellent company, including a caring and considerate pre-sales meeting with the adviser, highly professional installation of blinds and brilliant after-sales support. Although seemingly expensive to purchase, after nearly 5 years of use, we have not had any significant problems with the blinds, which continue to function perfectly, so you get what you pay for. A couple of small plastic clips that broke were replaced free of charge within days of contacting the company.
They are also quite easy to maintain and have not shown any signs of wear and tear to date.

3 de agosto de 2020
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

great blinds

Good initial service from sales person. Very impressed with fitter who measured up and fitted himself. The blinds are superb. The fitting is smart and tidy, also measured to the millimetre.
Very pleased, great blinds, great service.
Just check that you get a chance to discuss your method of payment. The opportunity was not raised with us after the order was placed and full payment was demanded on completion.

12 de janeiro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Professional and helpful

Our glass-roofed extension was unbearably hot in the summer so we decided to get some blinds to reduce the heat gain. Many of the companies we contacted for a quote tried to employ high-pressure sales techniques but the chap who came to see us from Conservatory Blinds Ltd behaved normally, which was a relief! We were given all the facts we needed about types of fabrics and how to move and clean the blinds and then left to make our decision. The installer was very punctual and efficient and we are very pleased with the result. Our kitchen is now much cooler in sunny weather and we've got extra insulation for when it's cold. Would definitely recommend this company.

28 de março de 2018
Avaliação não solicitada

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