Spectrum Insurance Services Avaliações 722

Had a problem with the coil packs on my Mini Cooper S which Spectrum agreed with the garge to replace all 4 units without question. Also approved instantly on the phone with the garage. Very good service and very quick.

Speedy service and quick payout. Staff all friendly and helpful

The process of making a claim was as simple and efficient as it could be. Communication was good throughout. Based on this experience I would be happy to recommend Spectrum's services to others. Will definitely be purchasing an another policy when the current one expires.

They were very helpful and processed claims in a timely manner.

Call staff were helpful and understanding, a smooth process with GAP insurance, many thanks

To: Spectrum Insurance – London

Dear Representatives,

Thank you for reaching out regarding my experience with your services. I would like to present the situation I encountered, clearly and objectively:

I opened a ticket concerning a technical issue related to the driveshaft flange and the particulate filter sensor. During a phone call with one of your representatives, I was told that the flange was "not destroyed" and therefore not eligible for repair.

I clearly explained that the flange is cracked, to which the reply was that it must be completely broken before any intervention can be made. I consider this approach to be unacceptable and completely incompatible with basic road safety standards. I cannot and will not wait for a critical part of the car to fail while driving just to qualify for assistance.

Let me emphasize: I have a family and two children, and our safety is my top priority. I refuse to put our lives at risk due to a rigid or incorrect interpretation of an obvious technical issue.

Next week, I will visit another authorized mechanic for a second technical assessment. I will record the entire inspection, and I will send you both the mechanic’s written report and video evidence as part of this official complaint.

If, after providing this clear evidence, you still fail to offer a proper and contractually compliant solution, I reserve the right to escalate this matter to the Financial Ombudsman Service in the UK and to consult with a solicitor specializing in insurance law.

Thank you for your understanding. I look forward to a professional and responsible resolution.

Sincerely,
Dudău Florin

Spectrum insurance services are the administrators of my ALA car warranty policy and I would like to compliment them on their recent involvement with a warranty claim I had to make on my Range Rover Velar .
From beginning to end their customer service advisors were courteous and professional in dealing with my case and very quickly authorised the garage to proceed with the repair . I can highly recommend them .
Ross Gilmour

The garage is really bad

Wonderful experience, lovel customer service team, prompt response and approval of claim

I received nothing but courtesy and helpful assistance from everyone I spoke to from start to finish of my claim. I wouldn’t hesitate to recommend Spectrum to anyone

Spectrum insurance claims team were very approachable and helped me process and settle my warranty claim as smoothly and quickly as possible, highly recommend them.

Very quick, had no problem in dealing with the company and was a smooth process.

Good company and honest and reliable provide a great service also professional too.

Worst experience ever

James was great, Top man and good advice

Absolutely terrible experience - hard to get a hold of, suggests providers who can't do fixes, and then fails to respond when trying to make a claim. Hardly picks up the phone and doesn't do callbacks even though they say they will. Definitely do not recommend based on experience so far.

Nabeela was a star!!!! First class clear service

Timing chain went on my Jaguar on the way to our holiday. After a frustrating few weeks I finally spoke to ( LSB). This lady was fantastic and helped push my claim through (nearly 6k) within a day. Much respect to this lady. Cannot thank her enough

The warranty claim was actually quite straight forward but the work that wasn’t covered by the warranty was the replacement of the sump oil pan and gasket which the garage wanted to charge me nearly £600 to fix.

This price is astronomically too much. On average that job should be between £220-£330, at most independent garages.
I’ve checked online. My car wasn’t leaking heavily before it went into the garage but it’s leaking heavily now.

I’ve had to re-book the car into another garage to get the work done. Which will cost over £300.

The truth is, I’m not happy about the warranty as it states that wear and tear are covered on the platinum level of cover, so the oil pan sump and gasket should be covered or at least partially covered but the garage is quoting over £600 for the job, which is a joke.

Tbh not sure what was actually fixed by the garage in the end. The rocker cover or gasket or both. No paper work was given to me and a vague explanation on what was not done; sump oil pan and gasket instead of what was being done!!
Due to sump oil pan and gasket parts not being covered by the warranty.

The garage didn’t really give me any options, or negotiate a realistic price or point me in the right direction to get the sump pan at least sealed for now and gasket fitted elsewhere.

They just done the so called Warranty work and sent me on my way with a leaking car.

My car has not been driven for the past few weeks, since collecting from the garage, which is inconvenient but I should be getting the work done this week by an independent garage. I did double check the price with the Trust Ford main dealer, who was actually slightly cheaper than the warranty company recommended garage.

Regards