Spectrum Insurance Services Avaliações 709

Efficient sign up and good info given, during call price turned out to be lower than expected. Friendly service

Courtney was very helpful and explained things well. It didn’t take too long and I got just what I wanted.

Straight forward no bull, job done as service should be.

They were very helpful very happy with the result

Having dealt with Spectrum Insurance Services over the last two days, I would like to say a big thank you to Daniel Nuttall in the Claims team, for his amazing kind, caring nature. He was exceptional, polite, helpful and helped me deal with my claim in a very professional way.
Thank you Danial, a big thumbs up to you.

Hi - I recently had to navigate between my dealer and Spectrum on a car just out of manufacturer's warranty but covered by Spectrum - the initial call with Spectrum was unclear - I called back and got great problem solved advice from Jamie White - he understood my dilemma and fixed it - well done.

Had a problem with the coil packs on my Mini Cooper S which Spectrum agreed with the garge to replace all 4 units without question. Also approved instantly on the phone with the garage. Very good service and very quick.

Speedy service and quick payout. Staff all friendly and helpful

The process of making a claim was as simple and efficient as it could be. Communication was good throughout. Based on this experience I would be happy to recommend Spectrum's services to others. Will definitely be purchasing an another policy when the current one expires.

They were very helpful and processed claims in a timely manner.

Call staff were helpful and understanding, a smooth process with GAP insurance, many thanks

To: Spectrum Insurance – London

Dear Representatives,

Thank you for reaching out regarding my experience with your services. I would like to present the situation I encountered, clearly and objectively:

I opened a ticket concerning a technical issue related to the driveshaft flange and the particulate filter sensor. During a phone call with one of your representatives, I was told that the flange was "not destroyed" and therefore not eligible for repair.

I clearly explained that the flange is cracked, to which the reply was that it must be completely broken before any intervention can be made. I consider this approach to be unacceptable and completely incompatible with basic road safety standards. I cannot and will not wait for a critical part of the car to fail while driving just to qualify for assistance.

Let me emphasize: I have a family and two children, and our safety is my top priority. I refuse to put our lives at risk due to a rigid or incorrect interpretation of an obvious technical issue.

Next week, I will visit another authorized mechanic for a second technical assessment. I will record the entire inspection, and I will send you both the mechanic’s written report and video evidence as part of this official complaint.

If, after providing this clear evidence, you still fail to offer a proper and contractually compliant solution, I reserve the right to escalate this matter to the Financial Ombudsman Service in the UK and to consult with a solicitor specializing in insurance law.

Thank you for your understanding. I look forward to a professional and responsible resolution.

Sincerely,
Dudău Florin

Spectrum insurance services are the administrators of my ALA car warranty policy and I would like to compliment them on their recent involvement with a warranty claim I had to make on my Range Rover Velar .
From beginning to end their customer service advisors were courteous and professional in dealing with my case and very quickly authorised the garage to proceed with the repair . I can highly recommend them .
Ross Gilmour

The garage is really bad

Wonderful experience, lovel customer service team, prompt response and approval of claim

I received nothing but courtesy and helpful assistance from everyone I spoke to from start to finish of my claim. I wouldn’t hesitate to recommend Spectrum to anyone

Spectrum insurance claims team were very approachable and helped me process and settle my warranty claim as smoothly and quickly as possible, highly recommend them.

Very quick, had no problem in dealing with the company and was a smooth process.