Spectrum Insurance Services Avaliações 709

Fast resolution and reliable customer service!

I had a bad experiance with with company and with the service (ACE Motorwork)with they are working. We claimed 2 month ago, and still waiting the divice to be changed. The insurance blames the garage and the garage blames the insurance. With every call we hear excuses and lies that everything will be resolved soon. I still waiting. I hope that one day my car will be fixed.

Efficient and helpful from start

Excellent they dealt directly with my garage so I don’t have to do anything and my full claim was sorted excellent service

Garage dealt with everything and I didn't have to speak to you at all!

Spectrum agreed to cover a warranty claim made on a vehicle purchased from Motorpoint. The full cost of repairing the vehicle was £825 and I had a letter of proof of this.
With a backlog and waiting times for manufacturer parts (out of the customer's control), I kept in touch with them, hoping they might chase up the delay, but instead they cancelled the claim citing the delay, which now means I have to cough up the cost of repairing a part that broken under their warranty.

Be very careful of this company. A simple warranty repair job has ended up having to be settled by the customer's wallet. They will look for ANY way they can to avoid covering costs that they have agreed to.

Lovely helpful lady, explained everything thoroughly to me.

Rating: 1/10

Absolutely terrible experience with Spectrum Cover Insurance. Their approach is completely irresponsible. I had to go through the painful process of chasing them multiple times for my claim, yet I’m still waiting. They change the claim amount in between without ever informing the customer – completely unprofessional and unacceptable.

They constantly argue to take the car to their chosen garage for diagnostics, even for premium cars, just to reduce costs as much as possible. Instead of helping, they look for ways to cut corners. When I spoke to their team leader, Luke, there was no real response or resolution – just more delays.

This company will waste your time, give you the runaround, and quietly change things without transparency. Stay away if you value your money, your time, and your peace of mind.

Excellent customer service in renewing our warranty today. Can't fault it.
We've claimed on our warranty this year and the service was very good then too. Good company this.

Spectrum sorted out my claim very quickly. Be aware that its sometimes difficult to get through on phone. Actual settlement took quite a long time.

Following a phone call to Spectrum management explaining the situation, the company graciously agreed to offer some compensation for the repairs carried out. Money was in my account within 4 days. Many thanks to Pete for a amicable conversation, a great example of customer service.

Awful company, make out that any issue will be covered but takes over 20 mins to speak with anyone then most garages don't seem interested doing the work through spectrum as have to chase payment. Halfords said they didn't recognise the company (maybe that was a staff training issue) but no help when have a genuine issue with car will try to avoid paying for repair.

I had a 02 sensor go on my car took it to there repairs garage two days later garage rang me to say was not covered i had the gold cover i have an on going claim for a thomersat houseins see what happens with this claim

Nabeela was very helpful in explaining everything to me. From the first point of contact she was very knowledgeable outlining exactly what was included and I knew what I was covered for.
I would definitely recommend Spectrum insurance for the service and the price especially with helpful knowledgeable people like Nabeela working for them

My claim was dealt with efficiently, firstly the phone call to your office, polite conversation with adviser.
Claim accepted within minutes.
The whole experience was good quick payout.
I can only recommend this company as first class.
Many thanks

I agree with other reviews here that say this is a complete scam. Spectrum do not cover anything and they will find a way to not provide you cover for any malfunctions. I purchased this when buying the car from Car Giant. I thought it'd be a good option in case the car develops any faults, but it was a complete waste of money. Please save your money and do not use them. I hope this review helps some other people!

They are really good and quick

Very very very happy

Linzi was amazing from start to finish and made me feel at ease straight away.

I had such a lovely service by LSB (Lois). She made sure to give me all of the important information while reassuring me at the same time. I’ve had prompt service and felt like Spectrum had good control over my claim. Very very happy customer and really hope that Lois gets some recognition for the excellent customer service she provided to me! Thank you!