Spectrum Insurance Services Avaliações 709

Customer service was very efficient and handled everything very quickly.

I recently made two claims on my Mercedes a45, a rear wheel bearing and a rear differential, totaling £4500.
The whole process ran smoothly from the the moment I made the first call to the completion of the work.
Once the warranty runs out on my new car I'll be returning.

Very pleased with the prompt service received from Spectrum Insurance recently in regards to my vehicle which up to now has been very reliable. The problem was rectified within a short time and the insurance process was very straightforward. The designated garage was extremely helpful in this area which made things less stressful. From the first telephone call to the insurance company office to collecting my car back from the garage was a really satisfactory experience!

Very easy to deal with. No quibbling.

No proper service. They say they have it covered while selling the warranty but made me pay to the garage when it came to an issue with the engine

I have encountered significant challenges in obtaining assistance regarding my claim. Despite numerous attempts to reach out, I have not received a response. Additionally, it has been difficult to establish communication with the relevant party for further investigation. There appears to be a limited number of garages available for the necessary repairs associated with this claim. Furthermore, there is a considerable amount of fine print within the insurance policy that complicates the claims process.

It was so easy just 1 phone call, then the work was completed within a week very good service

One of the worst insurance companies
Proceed with caution

Spectrum were quite good to deal with. Quick response which was great but the only drawback was getting someone over the phone as it took hours to reach them.

A human company. You speak to someone they question your claim but in the right way. In a way that shows that they're not trying to get out of paying something they're just wanting to pay what is appropriate. We always recommend them. A very decent British company. Highly recommend them.

A company who actually cover you when they say they do when you take the policy out. They actively supported both my claims and paid out. I would insure myself with them in future without hesitation even if i didn't need to claim due to way i have been positively treated in this policy and claims.

Recently, the engine light came on in my car, and I was very worried since I had only recently purchased it. Luckily, I have a Spectrum Warranty. I contacted your team, and I was so relieved with the support I received.

They immediately helped me by providing the number of the best garage near my area. The garage was extremely professional, treated my car as if it were their own, and fixed the issue properly. Now my car is running smoothly again, and I am very grateful for your quick and reliable service.

Because of this excellent experience, I would love to extend my warranty with Spectrum. Please contact me regarding the extension. Thank you again for the wonderful service and support. My number is 07796697873

My claim and the go ahead to repair was dealt with professionally and dealt with very quickly. Similarly the claim was settled shortly after sending in the invoice for the repair

Very helpful with no hassle! Very patient staff and helped make it a smooth process! Highly recommended

Engineer did an excellent job of repairing my alloys.

Jerry explained everything including what all costs are to me as well as my staff
This guy is who you want when it comes to Business coverage!

After a very stressful and worrying experience after breaking down and being without a car, Spectrum did help me along the way with explaining each step to do, how to make a claim for damage to my car and how to go about it each step. Just got the call from Emily in the customer service who was lovely, helpful and reassuring explaining they can cover most of the cost for work done at my chosen garage. Which is a big relief, you can use your own garage you trust just make sure you follow the instructions given. Overall happy and good service. I found it difficult to find a garage who will work being payed via Spectrum, but if you say to your garage you’ll pay them and claim it back with Spectrum they are much more willing to do work. Hope that helps someone :)

absolute shambles start to finish. i will NEVER use this company again and will be purchasing a warranty from elsewhere in future. bought the car Apr 25 car broke in Jul 25 rung spectrum and was told to find a garage to do the diags and repairs myself. 15 phone calls i made to different garages and not one of them would deal with spectrum. in the end went with a garage spectrum recommended. First mistake made! 14th car went for diags ( been without a car for a week at his point) recieved a phone call from the garage some hours later stating it needed a full new gearbox and evac pipe looking at 6.5k bill after diags, told them to pass it onto spectrum. 15th had a phone call from spectrum asking me to ring the garage and chase paperwork up!! that was the last correspondence i had with spectrum. fast forward to 12/8/25 still not heard anything, still no car and no offer of hire car ect. absolute joke over a month my car has been off the road with no updates, nothing of any kind just left in the dark wondering what the hell is going on. i will never ever recommend this company to anyone.

The lady spoke at a good pace and ask me if I understood as she went along very curious and lingering on lovely

In the contract, it says: “Reasonable diagnosis charges will be covered where this forms part of a valid claim under this warranty.” But they don’t except to cover anything. They indicate the reasonable fee whatever they want. Totally scam!