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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

They have the good stuff, they shipped fast, with good tracking and the order had everything I asked for and even an extra sticker and stroopwafel which was lovely and very much cherry on an already e... Ver mais

Avaliado com 5 de um total de 5 estrelas

quality service, very very good and enthusiastic kb store, extra positive experience! they have in stock otherwise impossible to buy things. they had nice!nano in stock! the Aurora split ergo choc key... Ver mais

Avaliado com 5 de um total de 5 estrelas

Erg fijn toetsenbord. (Aurora Sofle, PCB kit). Duidelijk ontworpen met oog voor detail, aan heel veel dingen is gewoon gedacht waardoor je veel opties hebt, en er worden voor de "als het valt is h... Ver mais

Avaliado com 5 de um total de 5 estrelas

splitkb is a company that sells nice products but, in contrast to many other companies, for them this explicitly includes customer support: - their online configurator explains why components are... Ver mais

Detalhes da empresa

  1. Fornecedor de Peças Eletrônicas
  2. Loja de Eletrônicos
  3. Loja de Hobbies

Escrito pela empresa

At splitkb.com, we sell custom-designed, high quality kits and parts to make your own ergonomic mechanical keyboard.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

364 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great experience

Great experience. Timely delivery. Had some issues with my country sending an additional invoice for VAT I had already paid. Splitkb handled the issue in a satisfactory manner.

18 de fevereiro de 2025
Avaliado com 1 de um total de 5 estrelas

Terrible customer service

I bought a keyboard, which arrived fine. However, a cable was missing, meaning that I cannot use my keyboard properly, and also a piece was defective.
I contacted them by email over a week ago, and they have not answered yet.
I also talked to them through their discord to which they told that "they were having trouble keeping up" (with the amount of emails I suppose).
I'm very disappointed since I spent a good amount of money on the keyboard.
I don't expect them to be Amazon but I really feel like they don't properly care for their customers.

If the situations gets fixed I will gladly update the review.

6 de fevereiro de 2025
Avaliação não solicitada
logotipo da splitkb.com

Resposta da splitkb.com

Thank you for the review! I've been rather backed up with the technical requests, but I am making progress working my way through them. Thank you very much for your patience in the meantime. I'll try to make sure our response time improves for replacements and technical questions as well.

For now, I've sent you the appropriate replacement items and hope you'll be able to get your keyboard up and running quickly!

Avaliado com 5 de um total de 5 estrelas

Great experience

Every step of the process of building my first split keyboard was outstanding. Getting the right parts was easy, shipping was fast, the packaging was great, the instructions were incredibly detailed and the parts were of excellent quality.

21 de janeiro de 2025
Avaliado com 5 de um total de 5 estrelas

Excellent kit

Excellent kit. The kit constructor made it easy to put together the order so I can finally take the plunge into split keyboards.

11 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service

Great service, but I would like to have DPD as a possible shipping option

6 de janeiro de 2025
logotipo da splitkb.com

Resposta da splitkb.com

Thank you for the feedback! We do offer DPD as a shipping option, but it might not have been available for your address. If you run into it again, feel welcome to send us an email so we can check it out for you. Thank you very much for your support!

Avaliado com 5 de um total de 5 estrelas

Excellent Keyboards, Amazing Service

Keyboard composer and mostly inter-compatible kits really help with beginner experience.

The maintained official community is great for reaching out for build and config support - official and unofficial.

Plus the actual Customer Support is fast and easy to contact. All responses were within 1 working day and very helpful to a newbie making mistakes.

8 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely great overall quality.

Absolutely great overall quality.
The service (no communication necessary and very fast delivery) was astonishing.
The quality of the product (lily58) itself is really outstanding (I love it).
I will buy from splitkb everytime again.
Thank you so much for the great experience.

23 de dezembro de 2024
Avaliado com 5 de um total de 5 estrelas

Great Ambient/Nocturnal switches!

Great Ambient/Nocturnal switches, I was expecting something better than the red 50g switches that I ordered with my new ZSA Voyager, but I was completely blown away with how they feel and sound - they are incredible, feels like typing on a cloud (in a good way!). Splitkb support was also great since I often have difficulty receiving packages where I live but kept in contact with me so everything went smooth. 5 stars!

23 de dezembro de 2024

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