First off, I'd like to comment on their Customer Service. Each time I have contacted them, their response was prompt and the problem was resolved. I'd also want to say that I have never been disappoi... Ver mais
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Veja o que dizem as avaliações
In an age of poor customer service and subpar products, I am so glad to have come across Spring Step Shoes. I love the details, styles, and the comfort aspect. It is also refreshing that they have g... Ver mais
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I absolutely love Spring Step Shoes — their footwear is beautifully crafted for every season: spring, summer, fall, and winter. Every pair is incredibly comfortable and stylish. The L’Artiste collecti... Ver mais
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The Merchant with the Mostest My daughter and I visited Spring Step in Lancaster, Pa. We were immediately greeted by one of the owners who went out of her way to provide excellent customer service. I... Ver mais
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Detalhes da empresa
Escrito pela empresa
The ultimate in comfort and fashion. Spring Step Shoes carries a multi-generational family legacy of providing fine craftsmanship and unparalleled European comfort shoes, boots, sandals and more for both women and men. Beautifully made shoes to cover all kinds of feet. Women, Men, Orthopedic, comfortable, with a wide range of wedges, sandals, boots, and more. Enjoy comfort with every step. Free Shipping and Easy Returns.
Informações de contato
West McNab Road 1001, 33069, Pompano Beach, Estados Unidos
- 1-877-444-6703
- service@springstepshoes.com
- springstepshoes.com
4,6
Excelente
423 avaliações
Respondeu a 92% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great product, fast shipping, laggy email notifications
The shoes themselves are excellent. The shipping time was also excellent. The shipping/tracking info emails were misleading and came much later than you’d expect. I think the email that said my order had been shipped arrived after the shoes had! So, better than if had been the opposite way, but good to know before placing an order.
19 de outubro de 2025
Resposta de Spring Step Shoes
Hello Fishdye,
Thank you for your 4 Star review!
Your feedback is greatly appreciated and we're pleased that you are enjoying your shoes. 😊
If there is anything else that we can assist you with, please do not hesitate to reach out.
Have a wonderful day!
HAPPY
Excellent customer service. Visiting Branson, stopped in your store. The staff who helped us was very helpful and informative. Good vibes in the store.
18 de outubro de 2025
Resposta de Spring Step Shoes
Hello Jackie,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Beautiful leather.
Beautiful leather.. good colors. Trendy enough without being over the top.
12 de outubro de 2025
Resposta de Spring Step Shoes
Hello Linda,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Love the shoes I ordered
Love the shoes I ordered. Have them in 2 colors. I will say the blue ones I ordered are a little tighter than the beige ones
19 de outubro de 2025
Resposta de Spring Step Shoes
Hello James,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
The shoes arrived in a decent amount of…
The shoes arrived in a decent amount of time, and looked just like the picture
12 de outubro de 2025
Resposta de Spring Step Shoes
Hello Patty,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Beautiful boots and shoes!
Quick shipping. Great product. Comfortable and always get compliments!
19 de outubro de 2025
Resposta de Spring Step Shoes
Hello Janet,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Always love spring step shoes
Always love spring step shoes. I have many collection of this brand. Very comfortable shoes.
19 de outubro de 2025
Resposta de Spring Step Shoes
Hi Munira,
Thank you for your 5 Star review!
We’re so happy to hear from a devoted Spring Step fan! It’s wonderful to know that our shoes continue to bring you both comfort and style, and that our brand has become such a cherished part of your collection. Your support truly means a lot to us!
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
Longtime fan of Spring Step Shoes
I'm a longtime fan of Spring Step Shoes and have many pairs!! Not only do they look great but are very comfortable. And their range of colors ensures you’ll find the perfect match for every outfit in your closet!! 😍
12 de outubro de 2025
Resposta de Spring Step Shoes
Hi Candace,
Thank you for your 5 Star review!
We’re so happy to hear from a longtime fan! It’s wonderful to know that our shoes continue to bring you both style and comfort. We love that our range of colors helps you find the perfect match for every outfit in your closet. Your support truly means the world to us, and we’re thrilled to be part of your shoe collection! 😍
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
Have bought many L'Artiste shoes
Have bought many L'Artiste shoes. The leather quality is excellent, the look is so creative. Comfortable too. Sizing is spot on. Especially love the Dezi flats. Have them in black and red. Thanks
15 de outubro de 2025
Resposta de Spring Step Shoes
Dear Valued Customer,
Thank you for your 5 Star review!
We’re so happy to hear that you continue to enjoy the quality, creativity, and comfort of your L’Artiste shoes. It’s wonderful to know that the Dezi flats in black and red are your favorites.
Your continued support means so much to us and we’re thrilled that our shoes keep bringing you style and comfort.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
The sales girl was extremely helpful…
The sales girl was extremely helpful and informative. Love the quality of the shoes.
18 de outubro de 2025
Resposta de Spring Step Shoes
Hi Denise,
Thank you for your 5 Star review!
Your feedback is greatly appreciated, and I'm delighted to hear that our team was helpful and informative, and that you love the quality of your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
These boots are awesome!
These boots are awesome! They look amazing and fit great. I’m a solid US women’s size 10 and I usually get a 41 in European size but other purchasers had said they ran a little short so I got size 42 and I am glad I did. There’s plenty of room for thick socks. They are comfortable and so pretty! Highly recommend!
15 de outubro de 2025
Resposta de Spring Step Shoes
Hi Teresa,
Thank you for your 5 Star review!
Your feedback is greatly appreciated, and I'm thrilled to hear that your boots fit comfortably and look amazing. It’s wonderful to know that our sizing tips helped you find the perfect fit, and that you’re enjoying both the style and comfort.
If there is anything else we can assist you with, please don't hesitate to let us know.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
Resposta de Spring Step Shoes
Hi Jennifer,
Thank you for your 5 Star review!
Your feedback is greatly appreciated, and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
Beautiful shoes that are so unique…
Beautiful shoes that are so unique people will stop you to tell you how much they love your shoes.
18 de outubro de 2025
Resposta de Spring Step Shoes
Hello Deanna,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Wonderful service
Fast service for comfortable and darling shoes . This is hard to get because comfortable and ugly usually go together.
18 de outubro de 2025
Resposta de Spring Step Shoes
Hello Pam,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
The shoes are always amazing
The shoes are always amazing! Unique high-quality comfortable and worth every penny that you pay for them.
However, there are a few quirks with their website that is frustrating such as if you go into edit your order and you decide you don’t wish to edit, it it automatically cancels your order without being told that it’s canceling your order. I did not receive an email or any other information that my order was canceled until I realized my order was not showing up at my doorstep. I went back to the website to track down my order, and that is when I discovered that it was canceled.
In addition when I reached out to Customer Service via email to find out what had happened, I got blamed for canceling the order through my edit status (that I did not complete). They specifically said“you did it“
However, let’s be clear going into edit an order is not the same as canceling an order, especially when I decided not to go through with the edit. So I recommend that this glitch in their system needs to be fixed, and that unless the order is specifically canceled by the purchaser, It does not get canceled.
The Customer Service needs better training to state that when you go to edit an order and you do not complete the edit it automatically cancels your order instead of stating “you did it”. Blaming the customer is really poor Customer Service especially when, I actually didn’t do it. How was I supposed to know that going into edit an order automatically cancels your order. I have never had that problem with any other Online order ever.
I would also recommend that somehow the purchaser is notified that if you’re going to make an edit and do not complete the edit it will automatically cancel the order or they should change the subroutine (if that is the proper computer term) in their software that when you go to edit, I’m gonna edit. It is not completed , it does not automatically cancel the order.
Will I continue to buy from spring step shoes, you bet!! I’ve been doing it for years and I love the products. They wear very well and hold up over the years.
I clearly have no issue with the products but their website and how it functions and improved training for customer service might be appropriate
16 de outubro de 2025
Resposta de Spring Step Shoes
Thank you for your thoughtful feedback and continued support! We’re so glad to hear you love our products. Your comments about the website and customer experience have been forwarded to our team for review.
— The Spring Step Shoes Team
PRO'S & CON's
PRO: the product absolutely love
CON: slipping in a return fee, I didn't notice until after the purchase, I would have never paid that, as I already have the same boots in a different color. As well, the shipping time, in this day & age was some driving it to me in a 1972 pinto from across the county & taking all back roads? Lastly, the box arrived completely wide open...luckily the boots were still in there...
18 de outubro de 2025
Resposta de Spring Step Shoes
Dear Valued Customer,
Thank you for taking the time to leave a review regarding your recent experience with us.
We’re happy to hear that you love the boots, but we’re very sorry to learn about your disappointment with the return fee, shipping time, and the condition in which your package arrived.
To clarify, our return policy includes a $7 return shipping fee, which is waived if you choose an exchange or store credit through our return portal. We’ll also share your comments about shipping and packaging with our fulfillment team to help prevent this from happening in the future.
We sincerely apologize for the inconvenience and appreciate you bringing these concerns to our attention. Your feedback helps us continue improving our service and customer experience.
Best Regards,
Yve
Customer Care Team
Easy returns when the shoe does not fit
18 de outubro de 2025
Resposta de Spring Step Shoes
Hello Elizabeth,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
I just bought my 4th pair of Springstep…
I just bought my 4th pair of Springstep boots and I love the new design. They are always so artistically designed and very comfortable!
18 de outubro de 2025
Resposta de Spring Step Shoes
Hello Laura,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
I love the difference shoe style you…
I love the difference shoe style you all carries and i love the boots I purchased
18 de outubro de 2025
Resposta de Spring Step Shoes
Hello Shirley,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
The saleswoman was so helpful
The saleswoman was so helpful. Working hard to find the right size for me and understanding just what I needed. I am very impressed with my shoes. They are so comfortable!
17 de outubro de 2025
Resposta de Spring Step Shoes
Hello Becky,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
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