First off, I'd like to comment on their Customer Service. Each time I have contacted them, their response was prompt and the problem was resolved. I'd also want to say that I have never been disappoi... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
In an age of poor customer service and subpar products, I am so glad to have come across Spring Step Shoes. I love the details, styles, and the comfort aspect. It is also refreshing that they have g... Ver mais
A empresa respondeu
I absolutely love Spring Step Shoes — their footwear is beautifully crafted for every season: spring, summer, fall, and winter. Every pair is incredibly comfortable and stylish. The L’Artiste collecti... Ver mais
A empresa respondeu
The Merchant with the Mostest My daughter and I visited Spring Step in Lancaster, Pa. We were immediately greeted by one of the owners who went out of her way to provide excellent customer service. I... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
The ultimate in comfort and fashion. Spring Step Shoes carries a multi-generational family legacy of providing fine craftsmanship and unparalleled European comfort shoes, boots, sandals and more for both women and men. Beautifully made shoes to cover all kinds of feet. Women, Men, Orthopedic, comfortable, with a wide range of wedges, sandals, boots, and more. Enjoy comfort with every step. Free Shipping and Easy Returns.
Informações de contato
West McNab Road 1001, 33069, Pompano Beach, Estados Unidos
- 1-877-444-6703
- service@springstepshoes.com
- springstepshoes.com
4,6
Excelente
423 avaliações
Respondeu a 92% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The shoes are great just wish you…
The shoes are great just wish you wouldn’t have cancelled 1 pair.
18 de outubro de 2025
Resposta de Spring Step Shoes
Hello Doug,
Thank you for your 4 Star review!
Your feedback is greatly appreciated and we're pleased that you are enjoying your shoes. 😊
If there is anything else that we can assist you with, please do not hesitate to reach out.
Have a wonderful day!
I am exchanging a pair of summerExchange shoes…
I am exchanging a pair of summer shoes due to a manufacturing defect but it’s been a long process. By the time I get the new ones it will be too cold outside to wear them.
10 de outubro de 2025
Resposta de Spring Step Shoes
Hello Christine,
Thank you for your 4 Star review!
Your feedback is greatly appreciated and we're pleased that you are enjoying your shoes. 😊
We are continuously working to improve our processes.
If there is anything else that we can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Resposta de Spring Step Shoes
Hello J Harper,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Love love love
Love love love. Beautiful boots. I'm obsessed with this line of shoes
17 de outubro de 2025
Resposta de Spring Step Shoes
Hello Debra,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
These shoes are not all they're made out to be.
I like the shoes. I think the price was steep, considering.. Six days for shipping is a bit much for the price of the shoes. I'm not real impressed. These shoes are not as comfortable as a lot of the reviews claimed. I'm really not impressed
16 de outubro de 2025
Resposta de Spring Step Shoes
Hi Barbara,
Thank you for sharing your feedback about your recent experience with us. We noticed your 3-star rating and sincerely apologize for not fully meeting your expectations. Your input is extremely valuable as we continue working to improve and provide the best experience for all our customers.
Regarding transit times, our Free Shipping option typically has a delivery timeframe of 5–8 business days. If you need an order shipped more quickly in the future, we also offer upgraded services for faster delivery.
If there’s anything more we can do to assist you, please don’t hesitate to reply to this email or reach out directly.
Thank you again for your feedback, we truly appreciate it and hope to serve you even better in the future.
The shoes I bought are just like the…
The shoes I bought are just like the ones on the photo, they fit a little loose so I will need to wear socks but they are tennis shoes and very pretty!
10 de outubro de 2025
Resposta de Spring Step Shoes
Hi Pamela,
Thank you for your 4 Star review!
Your feedback is greatly appreciated, and I'm so pleased to read that you love the look of your new tennis shoes. I hope they’ll feel even more comfortable with socks and that you continue to enjoy wearing them.
If there is anything else that we can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
Free return shipping but charges…
Free return shipping but charges restocking fee.
I guess it's a called a return fee.
16 de outubro de 2025
Resposta de Spring Step Shoes
Hi Carrie,
Thank you for taking the time to leave a review regarding your recent experience with us. We’re sorry for any confusion regarding our return policy.
Our return process includes a restocking fee only if shoes are returned without their original shoe boxes. There is also a $7 return fee, which is deducted from your refund unless you request an exchange or select store credit.
We appreciate your understanding and hope this clarifies our policy. Please don’t hesitate to reach out if you have any further questions or need assistance.
Best Regards,
Yve
Customer Care Team
I had purchased a pair of spring step…
I had purchased a pair of spring step Boots a couple of years ago and just loved them! They are so comfortable and actually kept my feet warm,even hours out in the cold. So of course I purchased another pair for this ( 2026) winter 🥶
16 de outubro de 2025
Resposta de Spring Step Shoes
Hi Emmalee,
Thank you for your 5 Star review!
Your feedback is greatly appreciated, and I'm so pleased to read that your Spring Step boots have kept your feet comfortable and warm over the years. We’re thrilled that you chose another pair for this winter!
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
So comfortable
So comfortable! I bought the shoes in two sizes because I wasn't sure which ones to buy. My true to size 8.5 was perfect!
8 de outubro de 2025
Resposta de Spring Step Shoes
Hi Eleanor,
Thank you for your 5-star review!
Your feedback is greatly appreciated, and I'm so pleased to read that your shoes are comfortable and that your true-to-size choice worked perfectly.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
I do love the shoes
I do love the shoes, and they were discounted, which is even better!!!
9 de outubro de 2025
Resposta de Spring Step Shoes
Hi Svetlana,
Thank you for your 5 Star review!
Your feedback is greatly appreciated, and I'm so pleased to read that you love your shoes and enjoyed the discount.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
Customer service team is excellent.
Whenever I experience difficulty using the system,( i.e. rewards) helpful customer service team members offer assistance.
Then they go beyond to help me with figuring out how to resolve the issue.
October 23, 2025. Ms. Thompson
15 de outubro de 2025
Resposta de Spring Step Shoes
Hi E. D.,
Thank you for your 5-star review!
Your feedback is greatly appreciated, and I'm so pleased to read that our team has been helpful in resolving any issues you’ve encountered with our rewards system. We’re thrilled to hear that your experience has been positive and that our team could go above and beyond for you.
If there is anything else we can assist you with, please don't hesitate to let us know.
Best Regards,
Yve
Customer Care Team
Shoes that are a Work of Art
Great selection of very unique quality shoe styles, I will break the bank if I go in there too much because I just love their shoes! So comfortable, L'Artiste is a work of art on your feet!
16 de outubro de 2025
Resposta de Spring Step Shoes
Hello Sharon,
Thank you for your 5 Star review!
Your feedback is greatly appreciated, and I'm so pleased to read that you love our selection and the comfort of your L’Artiste shoes. We’re thrilled to hear they feel like a work of art on your feet!
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
Love these shoes
Love these shoes! the fit and comfort are exceptional
the styles are attractive and fun
16 de outubro de 2025
Resposta de Spring Step Shoes
Hello Donna,
Thank you for your 5 Star review!
Your feedback is greatly appreciated, and I'm so pleased to read that you love the fit, comfort, and style of your new shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
Delivery took two weeks
Took 12 days from placing my order to delivery of my order. For this high quality product, the shipping process needs improvement.
15 de outubro de 2025
Resposta de Spring Step Shoes
Dear Valued Customer,
Thank you for taking the time to leave a review regarding your recent experience with us.
We’re very sorry to hear that your order took longer than expected to arrive. We understand how disappointing delays can be and appreciate you taking the time to share your experience. Your comments have been noted and will be shared with our shipping team for review and improvement.
We truly value your support and are glad to know you’re pleased with the quality of your purchase.
If there is anything else we can assist you with, please don't hesitate to let us know.
Best Regards,
Yve
Customer Care Team
Beautiful. Very narrow
I purchased a beautiful pair of booties. My feet are average width and these booties are very narrow.
If you have wide feet these are not for you.
16 de outubro de 2025
Resposta de Spring Step Shoes
Hi Gail,
Thank you for your 4 Star review!
Your feedback is greatly appreciated, and I'm pleased to read that you love the look of your new booties. We’re sorry to hear that the fit felt narrow and appreciate you sharing this insight as it will be helpful for both our team and other shoppers.
If there is anything else that we can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
Great customer service
I had an error with my order and it was quickly resolved. I spoke with a real person who was super friendly and helpful. A very pleasant surprise. I’ll be ordering from them without hesitation.
16 de outubro de 2025
Resposta de Spring Step Shoes
Dear Valued Customer,
Thank you for your 5-star review!
Your feedback is greatly appreciated, and I'm so pleased to read that your order issue was quickly resolved and that you had a positive experience with our team. We look forward to serving you again!
If there is anything else that I can assist you with, please do not hesitate to reach out.
Best Regards,
Yve
Customer Care Team
Love love my shoes.....
16 de outubro de 2025
Resposta de Spring Step Shoes
Hi Cindy,
Thank you for your 5 Star review!
Your feedback is greatly appreciated, and I'm so pleased to read that you love your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
Product wonderful as useful and…
Product wonderful as useful and delivered in timely fashion.
15 de outubro de 2025
Resposta de Spring Step Shoes
Hi Rose,
Thank you for your 5 Star review!
Your feedback is greatly appreciated, and I'm so pleased to read that you found the product wonderful, useful, and delivered on time.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
Shoes are wonderful
Shoes are wonderful. Website easy to navigate, delivery as promised. Love the brands offered! I will be back!
16 de outubro de 2025
Resposta de Spring Step Shoes
Hello Laurie,
Thank you for your 5 Star review!
Your feedback is greatly appreciated, and I'm so pleased to read that you love your shoes, found our website easy to navigate, and that delivery was as promised. We’re thrilled to hear you’ll be back!
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
Resposta de Spring Step Shoes
Hello Deb,
Thank you for your 5 Star review!
Your feedback is greatly appreciated, and I'm so pleased to read that you love your shoes and that delivery was easy.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.