Sscl Avaliações 

It's hard to put in writing just how bad this company are. Upon leaving the civil service, SSCL changed my tax code to zero and paid my 12 weeks notice in one lump. I received less than half of the amount I was legally entitled to. To make the issue worse, they refused to give me any payslips, meaning I had no idea where the money had gone. I lost my home and suffered a mental breakdown while living in my car.
SSCL only sent me my payslips 10 months later, when I had made a claim to the employment tribunal.
I have no idea how this organisation has kept such a lucrative contract, paid for by the taxpayer.
If you are considering working in the civil service, I would think twice. This company destroyed my life and could not care less.
Shameful.

Not very good. Took months to sort out an allowance I was entitled too.

For this current tax-year my tax code is still wrong after several months so I have over-paid quite a bit of tax.

I am not impressed.

Completing this form took hours of frustration. The employment history section will throw you out when you think you're saving. You then have to fill everything in again. Each page took ages to load. Just an awful service.

The SSCL vetting application site is absolutely horrendous! From logging in to moving onto the next section, it takes far too long for the page to load, despite me having very good broadband and connection speed. Others that have tried filling this application out will definitely agree and especially the employment/occupation history page which takes for too long to load and even move onto the next section when you click next, and sometimes the page does not load at all, and you have to fill that all of that page in again! Too many technical issues with the application site and needs to be fixed asap!!

I made a vetting application through SSCL and despite numerous phone calls and emails, they did not follow through with what they said they would do to rectify the problem which was their end and subsequently I withdrew. Told different things every time I called up. Employment section of vetting form not working properly - numerous staff confirmed this. Poor organisation and systems. SSCL want everything automated but when something is not right, seem unable and unwilling to take responsibility. When a worker told me ‘hopefully someone will call you back’ says it all’ and of course they did not. Perhaps my expectations are too high, ie take responsibility when the problem is your end, do what you say you will do, apologise when you have wasted a lot if someone’s time and driven them to distraction with a system ‘not fit fit purpose’.

THERE IS NO SERVICE.
Absolutely useless. In fact far beyond that. I have been waiting for over 3 months for these people to sort out a simple pension enquiry. After some initial response they no longer reply to reminders (I am now up to about 10 reminders). And trying to call them... well I'm not prepared to waste 2 hours of my life in a queue. Disgraceful.

SSCL is associated with a number of organisations including HMPPS. Ive tried to contact them via their official email eg contact-us@govDOTssclDOTcom / MoJ-hr-enquiries@govDOTssclDOTcom regarding an important query. How ever after 5 weeks ive received no response!

FYI while working for HMPPS SSCL was useless - even when i applied to work with HMPPS they were always slow or unresponsive regarding queries - lucky if you got your queries answered appropriately.

Complete waste of time