Awful company:- Smart meter didn't automatically send them readings, they sent me many letters asking me to read the meter to avoid further action, I explained repeatedly that it wasn't safe for me... Ver mais
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Veja o que dizem as avaliações
The score above isn't a reflection on SSE's customer service, but a big thank you to an SSE Business Energy individual who actually listened and tried to resolve our problems. We left SSE Busin... Ver mais
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Following my review on 4th June, I have received two more incorrect bills, a phone call, and two emails requesting documents that I have already sent multiple times. Nothing ever gets resolved. The am... Ver mais
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Awful, dishonest company. There is no direct email address, which is a big red flag. I’ve been cut off numerous times on the phone. I own a domestic flat, same tenant and supplier for 15 years.... Ver mais
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Detalhes da empresa
Sobre SSE Energy Solutions
Escrito pela empresa
SSE no longer supplies energy to domestic customers in the UK. SSE Energy Services (the part of SSE that supplied energy to households across Great Britain) was sold to OVO Energy Limited in January 2020.
About us
SSE Energy Solutions is part of the SSE Group, the UK’s largest electricity network company and a leading generator of renewable electricity.
We supply electricity and gas to businesses, organisations and public sector bodies across the UK. We also provide a range of additional products and services to help customers understand their energy consumption so they can manage usage, reduce emissions and cut costs.
Gas and electricity plans
Our fixed-price energy plans for small to medium-sized businesses all come with 100% renewable electricity as standard and optional renewable gas. Larger businesses can take advantage of our fully flexible plans and buy energy in increments to optimise consumption and costs, with the option to make this 100% renewable.
Distributed energy infrastructure
We’re playing a major part in the emerging consumer-led energy system. Our innovative services and product packages ensure customers can optimise and manage low carbon energy consumption. We invest in building and connecting localised flexible energy infrastructure to drive the long-term performance of our energy assets.
Electric vehicles
We have a range of electric vehicle (EV) products and services to help businesses make the switch to electric driving. From dedicated electric vehicle energy tariffs, to workplace charging station installations - SSE Energy Solutions can support businesses and organisations every step of the way.
Smart meters
Smart meters are transforming the way we use and think about energy. All of SSE’s smart meter packages include access to SSE Clarity – our free online energy management platform. SSE Clarity helps customers understand the way they use energy, giving them the chance to reduce consumption and lower bills.
Supporting local communities
SSE’s long-standing approach to community engagement and investment means we’ve built strong relationships with communities in the areas where we operate. Through the SSE Renewables Community Investment Programme and SSEN’s Resilient Communities Fund, we directly invest over £10 million per year in some of the most rural communities across the UK and Ireland.
Tell us what you think
At SSE Energy Solutions, your opinion matters to us and we welcome your feedback. We’re always looking for new ways to improve the way we do business and your feedback can help us do that. Please leave us a Trustpilot review and tell us what you think about being an SSE Energy Solutions customer.
About us
SSE Energy Solutions is part of the SSE Group, the UK’s largest electricity network company and a leading generator of renewable electricity.
We supply electricity and gas to businesses, organisations and public sector bodies across the UK. We also provide a range of additional products and services to help customers understand their energy consumption so they can manage usage, reduce emissions and cut costs.
Gas and electricity plans
Our fixed-price energy plans for small to medium-sized businesses all come with 100% renewable electricity as standard and optional renewable gas. Larger businesses can take advantage of our fully flexible plans and buy energy in increments to optimise consumption and costs, with the option to make this 100% renewable.
Distributed energy infrastructure
We’re playing a major part in the emerging consumer-led energy system. Our innovative services and product packages ensure customers can optimise and manage low carbon energy consumption. We invest in building and connecting localised flexible energy infrastructure to drive the long-term performance of our energy assets.
Electric vehicles
We have a range of electric vehicle (EV) products and services to help businesses make the switch to electric driving. From dedicated electric vehicle energy tariffs, to workplace charging station installations - SSE Energy Solutions can support businesses and organisations every step of the way.
Smart meters
Smart meters are transforming the way we use and think about energy. All of SSE’s smart meter packages include access to SSE Clarity – our free online energy management platform. SSE Clarity helps customers understand the way they use energy, giving them the chance to reduce consumption and lower bills.
Supporting local communities
SSE’s long-standing approach to community engagement and investment means we’ve built strong relationships with communities in the areas where we operate. Through the SSE Renewables Community Investment Programme and SSEN’s Resilient Communities Fund, we directly invest over £10 million per year in some of the most rural communities across the UK and Ireland.
Tell us what you think
At SSE Energy Solutions, your opinion matters to us and we welcome your feedback. We’re always looking for new ways to improve the way we do business and your feedback can help us do that. Please leave us a Trustpilot review and tell us what you think about being an SSE Energy Solutions customer.
Informações de contato
No.1 Forbury Place, 43 Forbury Road, RG1 3JH, Reading, Reino Unido
- social@sseenergysolutions.co.uk
- sseenergysolutions.co.uk
1,9
Ruim
466 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
31mins so far waiting for a copy bill…
31mins so far waiting for a copy bill which has not been sent by SSE from June to September, which needs payment. Their customer service team appear to be struggling to provide from their own systems. Seems that training and a reasonable timeframe is particularly lacking, the individual has gone to seek help from a manager. This should be a simple 2 minute process!
25 de novembro de 2025
Avaliação não solicitada
Resposta da SSE Energy Solutions
Hi Luke,
Sorry to hear you're having issues with our customer service team and obtaining a copy bill. If you still haven't got it please contact us with details via social@sseenergysolutions.co.uk quoting "Trustpilot" in the subject line. I’ll ensure your email is escalated to our complaints team so that they can investigate further and assist you with next steps. Thanks
Poor company policies.
Poor company policies.
Smart meter appointments rearranged at the last minute and no-attendance for rearranged appointments.
Not able to re-bill accounts correctly for estimated meter readings.
No answer to emails through to helpdesk.
No response to official complaints.
Would strongly avoid and move away from SSE asap.
2 de novembro de 2025
Avaliação não solicitada
Resposta da SSE Energy Solutions
Hi Steve, really sorry to hear you're having issues with smart metering appointments and not receiving responses from our customer services team. Please contact us with details of your issue via social@sseenergysolutions.co.uk quoting "Trustpilot" in the subject line. I’ll ensure your email is sent directly to our complaints team with urgency so that they can investigate further and assist you with next steps. Thank you
absolutely terrible service an clearly im not alone in thinking this
absolutely terrible nightmare to deal with and not a accountable for any off off it
staff not doing their job properly or replying
grous miss conduct during covid
It's to late now to bother contacting your terrible after care team all read from the same script we cannot comment an tell lies the ombudsman is dealing with it now u had ur chance an failed
4 de dezembro de 2024
Avaliação não solicitada
Resposta da SSE Energy Solutions
Hi Ian, I'm sorry to hear you've had a negative experience and are having issues getting in contact with us. Please contact us with details via social@sseenergysolutions.co.uk quoting "Trustpilot" in the subject line. I’ll ensure your email is sent directly to our escalated complaints team so that they can investigate further and assist you with next steps. Thank you
Wrong invoiced amount since August 1st…
Wrong invoiced amount since August 1st 2025 and cannot get is sorted
1 de agosto de 2025
Avaliação não solicitada
Resposta da SSE Energy Solutions
Hi Carl,
Really sorry to hear you're having issues with billing, and thank you for bringing this to our attention. Please contact us with details of your issue via social@sseenergysolutions.co.uk quoting "Trustpilot" in the subject line. I’ll ensure your email is sent directly to our complaints team with urgency so that they can investigate further and assist you with next steps. Thank you
Disgusting rip off company
Disgusting company, charged approx £2000 for 500 units of electricity, they are making it impossible to change to another supplier , charge what they like, rude telephone staff who are almost impossible to reach, with very poor english,
very very very disappointed , have been trying for a month to change to another company but SSE keep blocking it saying i am in contract for two more years when in fact i have been well over a year out of contract, avoid at all costs !
3 de novembro de 2025
Avaliação não solicitada
Resposta da SSE Energy Solutions
Hi John,
Really sorry to hear you're having issues with changing supplier and our customer service team. If you require additional assistance, please contact us with details via social@sseenergysolutions.co.uk quoting "Trustpilot" in the subject line. I’ll ensure your email is sent directly to our complaints team with urgency so that they can investigate further and assist you with next steps. Thank you.
Great serviceally great service from…
Had some really great service from Udochukwu in the SME Telephony Service Team yesterday.
15 de outubro de 2025
Avaliação não solicitada
Resposta da SSE Energy Solutions
Hi Rob,
Thank you so much for your positive feedback!
We’re glad to hear that Udochukwu was able to help you with your queries. Your review will be passed back to Udochukwu and their management team. Thank you.
Just be warned.
1 de outubro de 2025
Avaliação não solicitada
Resposta da SSE Energy Solutions
Hi Michael, I'm really sorry to hear you've had a negative experience with us. If there is anything we can help with, please don't hesitate to contact us. Thank you
Honestly worst energy company I have…
Honestly worst energy company I have ever dealt with. Terrible customer service - it almost seems like a joke how incompetent their customer service team is. I couldn’t even list all the problems I’ve had with this company - don’t waste your time and go with another energy provider.
1 de outubro de 2024
Avaliação não solicitada
Resposta da SSE Energy Solutions
Hello Maya,
I'm really sorry to hear you're having issues with our customer services team. We always strive to provide the best possible service so it's disappointing that we haven't met your expectations.
Please contact us with details via social@sseenergysolutions.co.uk quoting "Trustpilot" in the subject line. I’ll ensure your email is sent directly to our escalated complaints team so that they can investigate further and assist you with next steps. Thank you.
SSE replied to my original review [8…
SSE replied to my original review [8 Aug 2025 'Three years waiting'] with promises of further 'help'. Two months later and - despite SSE accepting we owe nothing - we are still getting txt, email and letters reminding us that we owe them a substantial amount of money. Their decision that they 'are satisfied with the level of their customer services' shows just how low they've set the bar. Useless.
24 de setembro de 2025
Avaliação não solicitada
Resposta da SSE Energy Solutions
Hi Rich, I am so sorry to hear you are having issues with our customer service team and I can imagine how frustrating it must be to be receiving these communications. Please contact us with details via social@sseenergysolutions.co.uk quoting "Trustpilot" in the subject line. I’ll ensure your email is sent directly to our escalated complaints team so that they can investigate further and assist you with next steps. Thank you.
Useless big company
Useless big company, they send the most confusing bills. I was paying direct debit approx £250 per quarter I then switched to a better deal and company, they sent me a final bill £1200. They had been charging me incorrectly apparently, absolute joke of a company. Avoid Avoid Avoid!
4 de setembro de 2025
Avaliação não solicitada
Resposta da SSE Energy Solutions
Hello Chris, I'm really sorry to hear about your experience and dissatisfaction. We strive to provide the best service possible, so it’s disappointing to know we didn’t meet your expectations. Please contact us with details of your issue via social@sseenergysolutions.co.uk quoting "Trustpilot" in the subject line. I’ll ensure your email is sent directly to our complaints team with urgency so that they can investigate further and assist you with next steps. Thank you.
Mysara Babekr
Mysara Babekr was so helpful on the phone today. He made my visit to SSE so simple with no jargon. I find your automatically generated emails so confusing and receiving simple help is valuable, less time consuming and doesn't generate anxiety this end of the phone. I had a result, guidance regarding future invoices and a link to part of your website which will help me.
12 de setembro de 2025
Avaliação não solicitada
Resposta da SSE Energy Solutions
Hello, thank you so much for your kind words - we really appreciate your feedback!
We’re glad to hear that Mysara was able to help you with your queries. Your review will be passed back to Mysara and their management team. Thank you.
WORST UTILITY CO
They have ignored meter readings, they have deleted emails with meter readings without reading them, I sent emails to their complaints dept which were also deleted without being read
11 de setembro de 2025
Avaliação não solicitada
Resposta da SSE Energy Solutions
Hello Erkal, I'm really sorry to hear about your negative experience with your meter reads. If you require additional assistance, please contact us with details via social@sseenergysolutions.co.uk quoting "Trustpilot" in the subject line. I’ll ensure your email is sent directly to our complaints team with urgency so that they can investigate further and assist you with next steps. Thank you.
Very bad experience 2022.
Very bad experience 2022.
SSE, absolutely useless, good for nothing. They gave me a mental breakdown a few years back. I felt suicidal. No help whatsoever. I am glad I finally got rid of them. They are blood suckers, like ticks, they stick to you and refuse to go. It takes a lot to get them off.
If I could rate them -10, I would.
Never again.
11 de setembro de 2025
Avaliação não solicitada
Resposta da SSE Energy Solutions
Hello Cathy, I'm really sorry to hear about your negative experience with us. If you require anything additional from us, please don't hesitate to contact us. Thank you
Terrible customer service
Terrible customer service. They have incorrectly given me 2 separate meter numbers (despite having just 1) - bills are incorrect, customer support won’t give me to someone senior to help sort out. This has been going on for nearly 3 years now. Small business owners stay away. Woeful!
7 de setembro de 2025
Avaliação não solicitada
Resposta da SSE Energy Solutions
Hello Susan, I'm really sorry to hear about your experience with incorrect bills and our customer service teams. If you require additional assistance, please contact us with details via social@sseenergysolutions.co.uk quoting "Trustpilot" in the subject line. I’ll ensure your email is sent directly to our complaints team with urgency so that they can investigate further and assist you with next steps. Thank you.
SSE is everything that is wrong with…
SSE is everything that is wrong with the UK.
Its a show of massive companies control and power over people.
Forced in to new builds as the supplier, they are just constant problems.
Ive been charged £40 because their technician lied about attending.
They are constantly losing heat. At least 9 times in the last year.
Its quite pathetic really, the customer service are useless.
Companies like this should be close and their CEOs be prosecuted.
3 de setembro de 2025
Avaliação não solicitada
Resposta da SSE Energy Solutions
Hello, I am sorry to hear you are having issues with your energy supplier. If you are discussing a domestic house, we are no longer your supplier as we are no longer in the domestic market. If you are discussing a business property and need assistance, please contact us with details via social@sseenergysolutions.co.uk quoting "Trustpilot" in the subject line. Thank you.
worst company ever
after month of overcharging me had to report to the ombudsman received an apology and a small rebate, after i left them ,today received another bill for £125 worst energy company ever ,im paying british gas £350 a quarter less than this shower ,
2 de setembro de 2025
Avaliação não solicitada
Resposta da SSE Energy Solutions
Hello Mike, I'm really sorry to hear about your experience receiving another bill after leaving us. If you require additional assistance, please contact us with details via social@sseenergysolutions.co.uk quoting "Trustpilot" in the subject line. I’ll ensure your email is sent directly to our complaints team with urgency so that they can investigate further and assist you with next steps. Thank you.
Multiple estimated bills
Multiple estimated bills, even though I gave them the readings. Can't get through on the phone. Messages through the website go unanswered. As a business customer, paying someone to continually try and contact SSC and sort this out is costing me money.
1 de setembro de 2025
Avaliação não solicitada
Resposta da SSE Energy Solutions
Hello Drew, I'm really sorry to hear about your poor experience with your bills and our customer service. Please contact us with details via social@sseenergysolutions.co.uk quoting "Trustpilot" in the subject line. I’ll ensure your email is sent directly to our complaints team with urgency so that they can investigate further and assist you with next steps. Thank you.
After more than 2 years of involving…
After more than 2 years involving the ombudsman trying to resolve the issues we had with SSE and moving our account with EDF energy, we now receive a final notice for overdue payment amounting to £83.85. The issue arose during a time (6 months) when SSE was providing electricity for 3 light bulbs and we received horrendous electricity bills. It was finally agreed they would give us a refund. And so they did. Now 4 years trying to get rid of them they tell us we still have a debt! AVOID THIS COMPANY.
30 de agosto de 2025
Avaliação não solicitada
Resposta da SSE Energy Solutions
Hello Therese, I am so sorry to hear you are having issues with our customer service and billing. Please contact us with details via social@sseenergysolutions.co.uk quoting "Trustpilot" in the subject line. I’ll ensure your email is sent directly to our complaints team so that they can investigate further and assist you with next steps. Thank you.
Exceptional Customer Service
I spoke with Nwokedi Obinna at SSE today and the service was excellent. He was extremely helpful, patient, and took the time to resolve all of my queries in full. His professionalism and willingness to go the extra mile made the whole experience smooth and stress-free. Fantastic customer service – thank you Obinna!
21 de agosto de 2025
Avaliação não solicitada
Resposta da SSE Energy Solutions
Hello Eniola, thank you so much for your kind words - we really appreciate your feedback!
We’re glad to hear that Obinna was able to help you with your queries. Your review will be passed back to Obinna and their management team. Thank you.
Three years waiting
Three years ago, following a family bereavement, we gave notice to terminate a business electricity supply—fully complying with the de-energization procedure outlined in our SSE contract. What should have been a simple process quickly escalated into a prolonged ordeal: we were inundated with incorrect bills, repeated final demands, and even threats of legal action and bailiffs.
Despite spending hours on the phone and sending numerous letters to SSE, we were met with empty promises and continued harassment. Only last week—three years later—did SSE finally admit fault. We were told we did not, in fact, owe them thousands of pounds. The meter and supply have now, at last, been de-energized. I refused their 'final offer' of £100 goodwill. I suggested a letter of apology would be worth more. As yet, no such letter has been received .
SSE’s public responses suggesting they will “reach out” and resolve customer issues are, in my experience, nothing more than a PR exercise. Don’t be fooled by the polite words—they don’t reflect the reality we endured.
8 de agosto de 2025
Avaliação não solicitada
Resposta da SSE Energy Solutions
Hello Rich, I'm really sorry to hear that you have had such a difficult time terminating supply, particularly regarding the circumstances with the bereavement. We strive to provide the best service possible, so it’s disappointing to know we didn’t meet your expectations.
Please contact us with details via social@sseenergysolutions.co.uk quoting "Trustpilot" in the subject line. I’ll ensure your email is sent directly to our complaints team so that they can investigate further and assist you with next steps.
Thank you.
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