Great customer support. I ordered two candles, but the delivery company (Evri) left it in an unsecure location so my package got stolen. St Eval customer support handled the issue quickly, and got new... Ver mais
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Veja o que dizem as avaliações
Discovered St Eval a few years ago, and still have some small 'candle clip' 'Inspirus' Christmas tree candles from 6 yrs ago that still smell amazing. {They weren't burned in the Christmas tree fo... Ver mais
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Two of my favourite winter scents, Embers and Holy Smoke, are now weak, insipid and just meh. Why change something that works perfectly! Please don't touch Bay and Rosemary otherwise you'll lose me fo... Ver mais
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I was recently given a St Eval candle as a gift by a friend & I loved it so much that I placed an order for more candles almost immediately! I wasn't disappointed. Im currently burning the Wild Rhubar... Ver mais
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Detalhes da empresa
Escrito pela empresa
St Eval was born in the Cornish countryside. From our clifftop home in North Cornwall, we work with nature to collect fragrances and turn them into wildly scented candles. Each one is a journey, an experience, a landscape we love. Come with us across a misty moor, along an ancient coastline or wherever the wildflowers grow...
Informações de contato
Engollan, St Eval, Wadebridge, Cornwall, PL27 7UL, Wadebridge, Reino Unido
- 01841540850
- info@st-eval.com
- st-eval.com
3,9
Muito Bom
46 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great customer support
Great customer support. I ordered two candles, but the delivery company (Evri) left it in an unsecure location so my package got stolen. St Eval customer support handled the issue quickly, and got new candles posted to me the following day. I don’t usually experience such easy and direct customer support nowadays…thank you very much St Eval! Am also really enjoying the candles!!
7 de agosto de 2026
Avaliação não solicitada
Resposta da St Eval
Hi Louise,
Thank you for taking the time to share your lovely feedback about our Customer Services team, who were able to help resolve your delivery issue swiftly and efficiently. We are sorry to hear about your delivery issue.
Best wishes,
St Eval
Have loved for long time- not any more
Have loved for long time. Bay and Rosemary refill smells totally different and does not pervade as previous.
9 de julho de 2026
Avaliação não solicitada
Resposta da St Eval
Hi, thank you for taking the time to share your feedback with us. We would like to look into this further for you, as this sounds unusual. If you could please contact our customer services team at info@st-eval.com with your query, they will be able to investigate this further for you. We are very sorry for the inconvenience this has caused and to hear about this experience. Best wishes 🤍
Lovey company to deal with
I had an issue with a candle I had bought and Monique in their customer service team was fantastic in investigating, helping to explain what had happened and sending out a replacement candle. Such a lovely company and such great, personal customer service, thank you.
12 de janeiro de 2026
Avaliação não solicitada
Been buying St Eval for years via a local shop.
Discovered St Eval a few years ago, and still have some small 'candle clip' 'Inspirus' Christmas tree candles from 6 yrs ago that still smell amazing.
{They weren't burned in the Christmas tree for safety reasons, but still smelled lovely}
It is always a good idea to smell the candles in person if possible, to see which ones you like, as scents are very subjective.
'Inspirus' is the one that most resembles a Cire Trudon candle to my nose - but the Vintage rose is also lovely - very rose like without being 'artificial'.
As far as scented candles go, these are very good.
19 de janeiro de 2026
Avaliação não solicitada
Resposta da St Eval
Hello,
Thank you for taking the time to share your positive feedback with us. The St Eval team and I are delighted to hear you enjoy our Scented Candles and fragrances, Inspiritus and Vintage Rose. Best wishes 💛
Thought id try as I love my candles
Thought id try as I love my candles. I purchased the big pillar candle (winter thyme) when I opened the box its smelt amazing and was excited to lite it. However sadly you cant smell a thing infact it smells like hot wax. Won't be purchasing again as its not a cheap candle
9 de janeiro de 2026
Avaliação não solicitada
Resposta da St Eval
Hello,
Thank you for taking the time to share your feedback. We’re sorry to hear you felt the Winter Thyme fragrance wasn’t strong in our Christmas Pillar.
We would like to investigate this further for you, can you please email our customer services team with a batch number of your candle?
We will look into this right away. Please email info@st-eval.com. Best wishes 💛
I was given a St Eval candle
I was given a St Eval candle - winter garden - in a tin. I am impressed by two things: 1. It smells lovely. 2. The candle burns very evenly without "tunnelling". I have had lots of candles in the pas and they have, without fail, left lots of wax around the walls of the container as the wick burns down the middle. I have no idea if this is the difference between a metal container and glass, or whether it is the quality of the product, but I am very pleased with it and will buy more for myself!
8 de janeiro de 2026
Avaliação não solicitada
Resposta da St Eval
Hello,
Thank you for taking the time to share your lovely, positive feedback with us. We are pleased to hear you enjoyed our Winter Thyme fragrance in our signature Tin.
Best wishes 💛
I ordered 3 Embers candles as it’s my…
I ordered 3 Embers candles as it’s my favourite candle for the winter months but the scent has changed now sadly and no longer smells the same :(
Delivery and packaging were perfect , I just preferred the scent before .
21 de novembro de 2025
Avaliação não solicitada
Resposta da St Eval
Hello,
Thank you so much for taking the time to share your thoughts with us. We’re really glad to hear your candles arrived safely and that everything with delivery and packaging was good.
We’re so sorry to hear that Embers didn’t quite smell as you remembered this time. We know how personal scent is, especially one you’ve loved through many winter seasons.
Your feedback means a lot to us, and I will be sure to share this with our Product Development team.
If you’d like to chat further or if we can help you discover another scent that captures that cosy winter feeling you love, please don’t hesitate to get in touch with us directly at info@st-eval.com, and our wonderful Customer Services team will be more than happy to help.
Thank you again for supporting us 💛
Fantastic scent
I bought the 3 wick bay and rosemary candle - it came quickly and in non plastic packaging. The scent is beautiful and fills the house with a soft, natural, herby smell - it’s just wonderful. I highly recommend this company and am definitely going to buy from them again.
28 de dezembro de 2025
Avaliação não solicitada
Resposta da St Eval
Hello,
Thank you so much for such a lovely review. We’re delighted to hear your Bay & Rosemary three-wick arrived quickly and that you appreciated the plastic-free packaging, which means a great deal to us.
It’s wonderful to know the scent is filling your home with that soft, herby fragrance we love so much. Bay & Rosemary is inspired by garden air and green leaves warmed by the sun, so it’s a joy to hear it’s bringing that feeling into your space.
Thank you for your kind recommendation and for choosing to support us 💛
Excellent throw of scent
Since lock down and working from home I have tried A LOT of candles and, after discovering St Eval in a shop, I ordered online and this is hands down the best way scent my home with candles I’ve experienced. The throw scent is so good my living room still smells Devine the following day, long after I blew the candle out. They really are the best.
22 de dezembro de 2025
Avaliação não solicitada
Resposta da St Eval
Hello,
Thank you for taking the time to share this wonderful review with us. We’re truly delighted to hear how beautifully the scent has filled your home. There’s no greater compliment than knowing our candles have become part of your everyday moments, especially while working from home.
We’re so pleased you discovered us and chose to order online, and we can’t thank you enough for your kind words and support. It means the world to our team to hear that our candles have stood out among so many you’ve tried. 💛
St Eval candles always have a natural…
St Eval candles always have a natural but strong scent. We really like them, would highly recommend
20 de dezembro de 2025
Avaliação não solicitada
Resposta da St Eval
Hello,
Thank you for taking the time to share your kind words with us. We’re thrilled to hear you love the full-bodied scents of our candles. Your positive feedback means a lot to us 💛
Third year of buying for Xmas
My third year of purchasing Xmas candles for our house and friends.
Best are the orange and cinnamon and the fig. For £25 get a fab gift for others who love them too. Shape is wonderful and last for Xmas week easily.
Thoroughly recommend StEval candles
15 de dezembro de 2025
Avaliação não solicitada
Resposta da St Eval
Hello,
Thank you so much for sharing your lovely experience 💛
We’re delighted to hear that our Orange & Cinnamon and Fig Tree candles have become a festive favourite in your home and for gifting.
It’s wonderful to know they last through the Christmas week and bring joy to friends and family, too.
Your continued support and positive feedback mean the world to us🎄
Amazing customer service
Bought two candles for my partner’s mum for Christmas/her birthday and unfortunately the delivery person just left it somewhere I didn’t recognise in the picture outside my apartment building and it subsequently went missing (two guesses which delivery company). Contacted customer service who were kind enough to resend my order with a different delivery company to ensure I would get this one, which I did this morning.
Both candles smell absolutely beautiful and are good quality. I more just wanted to praise the company for their wonderful customer service more than anything though. Will definitely be ordering for myself in the new year🩷
13 de dezembro de 2025
Avaliação não solicitada
Resposta da St Eval
Hi Molly,
Thank you for taking the time to share your feedback with us. We are sorry to hear about the poor delivery service you experienced, and we are delighted to hear that our Customer Services Team resolved this matter for you as soon as possible.
I will be sure to share your kind words with the wider team.
Best wishes and Merry Christmas 🎄
Magical Countdown To Christmas 🗓️🕯️✨
This tealight advent calendar has truly exceeded my expectations. The artwork is gorgeous, and the gold foil accents give it such a luxurious feel. Each tealight has a delightful fragrance that fills the whole house, and they burn much longer than I expected - we often leave them glowing as we head to bed. Opening a new door each day has become a small, joyful ritual. I truly hope there’s a 2026 edition, as this has become a new holiday favourite! 🕯️✨
9 de dezembro de 2025
Avaliação não solicitada
Resposta da St Eval
Hi Rhian,
We're so grateful for your wonderful feedback. It's fantastic to know you're enjoying this year's Tealight Advent Calendar. Thank you for choosing St Eval to be part of your festive celebration. Wishing you a joyful and magical holiday season 🎄
I recently got the St Eval advent…
I recently got the St Eval advent calendar and it’s truly magical.
The pictures on the are amazing and for the hidden mermaids out there it’s a must have.
It was a little on the pricey side but when you see it it’s well worth it,
I shall definitely be buying from again
Also the tea lights smell amazing
🧜
1 de dezembro de 2025
Avaliação não solicitada
Long lasting and gorgeous smelling
I haven't bought St Eval candles before because there are much cheaper options available and nobody has been kind enough to gift me any, but after a talk by their inspiring CEO, much of which was about the company ethos and sustainability practices, I bit the bullet and bought some tealights for me and also some for gifts. All I can say is, you get what you pay for. I have only burned the Wild Thyme tealights so far and they last for AGES (at least 6 hours) and smell divine throughout the whole burn time.
19 de novembro de 2025
Avaliação não solicitada
Extremely disappointed
I am so disappointed, I have been buying St. Eval candles for years my favourite being Inspiritus but goodness knows what you have done to the formula. The last two tin varieties I purchased were very weak but I recently thought I’d give it another go but this one has absolutely no aroma whatsoever & at £15 a go I think this is extremely poor. As a resident of Cornwall I like to support local businesses but this is making me question whether I will purchase any more of these candles even in other fragrances.
10 de novembro de 2025
Avaliação não solicitada
Resposta da St Eval
Hi Susan,
Thank you so much for taking the time to share your feedback, and I’m sorry to hear about your recent experience with our Inspiritus tins. This isn’t the experience we ever want for our customers, especially someone who has supported us for so many years, and who is also a fellow Cornish resident.
We haven’t changed the Inspiritus formula, so it’s really disappointing to hear the fragrance hasn’t met your expectations. We’d love the opportunity to look into this for you and resolve this issue. If you’d be happy to get in touch with our Customer Care team at info@st-eval.com, we can investigate further.
Your support means so much to us, and we really value you taking the time to let us know something wasn’t quite right.
Best wishes,
St Eval
Fantastic customer service …
My order was lost in transit by the original carrier (Evri) but Monique in customer services immediately arranged a replacement with an alternative courier and the goods arrived within 24!hrs! Incredible and personable customer service supporting a great product range! Thank you St Eval.
1 de novembro de 2025
Avaliação não solicitada
Resposta da St Eval
Hello,
I wanted to say thank you for taking the time to share this lovely feedback about our Customer Services team member. I will be sure to pass on your incredibly kind words to her and the wider team. We are pleased to hear that they were able to resolve this matter swiftly for you.
Best wishes,
St Eval
Great packaging and smell is awesome
Packaging was great, smell was fabulous! Highly recommended local shops like this!
8 de novembro de 2025
Avaliação não solicitada
Resposta da St Eval
Hi Marie,
Thank you for taking the time to share your lovely feedback with us. We are delighted to hear you discovered our brand through one of our wonderful stockists.
Best wishes,
St Eval
Sacred Forest tea lights, total rubbish
Sacred Forest tea lights
£9.99 for 9 tealights
No aroma when lit
Absolute rip off and very annoyed!
7 de novembro de 2025
Avaliação não solicitada
Resposta da St Eval
Hi Laura,
Thank you for taking the time to share your feedback with us. We are sorry to hear about your experience with our Sacred Forest Christmas Scented Tealights.
We’d love the opportunity to look into this for you and resolve this issue. If you’d be happy to get in touch with our Customer Care team at info@st-eval.com, we can investigate further.
I hope this helps.
Best wishes,
St Eval
Tealights
I bought a pack of 9 tealights, lemon & thyme fragrance, bought locally for £11.99.
I don't particularly like the smell but that's a matter of taste. The problem is the tealights do not burn well. A few had the wicks burn out in a few minutes, most others the wicks burnt ok but only in the middle which left a lot of wax unburnt. V. poor, def not a good buy!
20 de outubro de 2025
Avaliação não solicitada
Resposta da St Eval
Hi Joan,
Thank you so much for reaching out and sharing your thoughts with us. We're truly sorry to hear that your tealights didn’t burn as beautifully as we intended.
Unfortunately, the Lemon & Thyme fragrance is no longer part of our collection, and it seems these were purchased from one of our stockists. Our tealights are crafted to burn cleanly and evenly, and we’re disappointed to learn that this wasn’t your experience.
If you’d like to discuss this further, please don’t hesitate to contact our customer services team at info@st-eval.com, who will be able to help resolve this for you.
Best wishes,
The St Eval Team🎄
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