Great customer support. I ordered two candles, but the delivery company (Evri) left it in an unsecure location so my package got stolen. St Eval customer support handled the issue quickly, and got new... Ver mais
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Veja o que dizem as avaliações
Discovered St Eval a few years ago, and still have some small 'candle clip' 'Inspirus' Christmas tree candles from 6 yrs ago that still smell amazing. {They weren't burned in the Christmas tree fo... Ver mais
A empresa respondeu
Two of my favourite winter scents, Embers and Holy Smoke, are now weak, insipid and just meh. Why change something that works perfectly! Please don't touch Bay and Rosemary otherwise you'll lose me fo... Ver mais
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I was recently given a St Eval candle as a gift by a friend & I loved it so much that I placed an order for more candles almost immediately! I wasn't disappointed. Im currently burning the Wild Rhubar... Ver mais
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Detalhes da empresa
Escrito pela empresa
St Eval was born in the Cornish countryside. From our clifftop home in North Cornwall, we work with nature to collect fragrances and turn them into wildly scented candles. Each one is a journey, an experience, a landscape we love. Come with us across a misty moor, along an ancient coastline or wherever the wildflowers grow...
Informações de contato
Engollan, St Eval, Wadebridge, Cornwall, PL27 7UL, Wadebridge, Reino Unido
- 01841540850
- info@st-eval.com
- st-eval.com
3,9
Muito Bom
46 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Whilst staying in the Cotswolds I came…
Whilst staying in the Cotswolds I came across Winter Thyme by StEval. Absolutely amazing scent and fills the house with Winter. Ordered more this evening of the same scent. Feel that maybe I need to probably buy the set to try them all ❤️
22 de outubro de 2025
Avaliação não solicitada
Resposta da St Eval
Hi Kim, we truly appreciate you sharing your amazing experience with our Winter Thyme fragrance. Finding a new favourite scent during your holiday is such a special moment, and we're thrilled that our fragrance has helped create lasting memories for you. Best wishes, the St Eval team
Grieving for Inspiritus of Christmas past
First of all I’ve been a loyal St Eval customer for many years. My first ever candle was Inspiritus and it smelt divine filling my whole house with a magical winter fragrance which I always associate with Christmas. However the last pillar candle and two tin candles I have bought are weak scented and if a scent can be defined as insipid I’m afraid it’s now Inspiritus. I suspect the formula may have been changed, friends have shared the same conclusion and no longer buy that scent. Luckily for St Eval you brought Figgy Pudding back and you have Bay & Rosemary as two form favourites but please consider putting Inspiritus back through R&D because something has changed, not for the better and for me that scent was the definition of St Eval candles.
1 de outubro de 2025
Avaliação não solicitada
Resposta da St Eval
Hello, thank you so much for taking the time to share your feedback. It’s wonderful to hear that you’ve been a loyal St Eval customer over the years, and that Inspiritus has been such a cherished part of your Christmas traditions.
I want to reassure you that the Inspiritus fragrance itself hasn’t changed and the blend remains the same. We’re sorry to hear your recent experience didn’t meet expectations, and our team would be very happy to look into this further. Please don’t hesitate to get in touch with our Customer Service team at info@st-eval.com so we can help.
With warmest wishes, St Eval team
disappointing new formulation
Two of my favourite winter scents, Embers and Holy Smoke, are now weak, insipid and just meh. Why change something that works perfectly! Please don't touch Bay and Rosemary otherwise you'll lose me forever as a customer!
13 de outubro de 2025
Avaliação não solicitada
Resposta da St Eval
Hello, Thank you so much for taking the time to share your feedback. We’re truly sorry to hear that your recent experience with Embers and Holy Smoke didn’t meet your expectations.
I wanted to reassure you that while Holy Smoke remains unchanged, Embers has recently been reworked and we've worked carefully to retain its familiar warmth and smoky notes, but we appreciate that even small adjustments can make a fragrance feel a little different for those who’ve loved it over the years.
We’re sorry to hear your recent experience didn’t meet expectations, and our team would be very happy to look into this further. Please don’t hesitate to get in touch with our Customer Service team at info@st-eval.com so we can help.
With warmest wishes, St Eval team
Really love these candles and their…
Really love these candles and their room diffusers. Bought to help sell my home and we sold our house within 48 hours... Not saying they sold it for us but they were recommended by the estate agent and I am happy they did! Beautiful packaging and arrived without any issues. I now buy them for my new home! Thanks.
14 de fevereiro de 2025
Avaliação não solicitada
Resposta da St Eval
Hi Stephanie, thank you for taking the time to leave your wonderful review with us. I will be sure to share this with the wider St Eval and Marketing team. I am delighted to hear that we could be part of the magic and memories made during this special and busy time in your lives, of buying and selling your house. Many congratulations on moving into your new home. Best wishes 💌
Absolutely gorgeous smells
Absolutely gorgeous smells! Also customer service is great, quick and responsive!
26 de junho de 2025
Avaliação não solicitada
Resposta da St Eval
Hello, thank you for taking the time to share your lovely feedback with us. We are delighted to hear about the great service you have experienced with us. I will be sure to share this with the wider team. Best wishes, St Eval 💛
Vintage Rose Tealight
It's rare I take to writing a review. However, the Vintage Rose tealights I ordered a while ago are deserving! I burnt the first of the box yesterday and it was pure delight! The candle gave a very good burn time and the perfume given off was evocative of a time past. Thank you St Eval, I shall be ordering more.
14 de junho de 2025
Avaliação não solicitada
Resposta da St Eval
Hello, thank you for taking the time to share your great feedback with us. We are thrilled to hear you are thoroughly enjoying our Vintage Rose Scented Tealights. Best wishes, St Eval 💛
Great service & great smelling candles!
I was recently given a St Eval candle as a gift by a friend & I loved it so much that I placed an order for more candles almost immediately! I wasn't disappointed. Im currently burning the Wild Rhubarb candle. I will be placing another order in the next month or so. Thank you x
10 de maio de 2025
Avaliação não solicitada
Resposta da St Eval
Thank you for taking the time to share your wonderful feedback with us. We are thrilled to hear about the heartfelt St Eval gift you received from your friend. Wild Rhubarb is a delightful fragrance that beautifully captures sweet notes. Best wishes 💛
Have patience for the lovely scent!
I noticed that some people have thought that the scent was not very strong. I bought a reed diffuser & at first smelling it in the bottle I thought the same HOWEVER after 24hrs of having the reeds in and it in the room, the scent is unmistakable. Not too strong but really pleasant. So I highly recommend these and also love the fact that I can buy refills when needed 😁
15 de abril de 2025
Avaliação não solicitada
Resposta da St Eval
Hi Lynette, thank you for taking the time to share your wonderful feedback with us. We are delighted to hear about your great experience with our Reed Diffusers. I will be sure to share your feedback with the wider team. Best wishes 💛
Quite simply the best scented candles I…
Quite simply the best scented candles I have found, and I have been searching a long time ! And affordable which is a huge plus. I purchased your Walled Garden tea lights today and it literally transported me to happier, past times. And your Tranquility scent is just divine. I'm slowly working my way through them, and worth every single penny. Jo Malone, you have competition
6 de março de 2025
Avaliação não solicitada
Resposta da St Eval
Hi Deborah, thank you for taking the time to share your extremely kind words with us. The St Eval team and I really appreciate it. Walled Garden is a captivating scent that embodies the true Spring ambience. We hope you enjoy discovering your new favourite St Eval fragrances. Best wishes 💛
Scented tin candles
I've bought a few of the scented candles in a tin from shops over the years and have just placed at order direct. The Geranium fragrance is particularly nice and the candles do a great job of making the room/kitchen/hallway smell great. I also bought my sister a selection of the candles for Christmas and she was very happy. Looking forward to receiving my next order and will try some other fragrances soon. Good value for money I think.
17 de janeiro de 2025
Avaliação não solicitada
Resposta da St Eval
Hi Clare, thank you for taking the time to share your positive experience with us. We are absolutely thrilled to hear you are enjoying our Geranium Leaf fragrance from our stockists and sharing St Eval's love with your loved ones. We can't wait to hear more about the new fragrances you'll discover. Best wishes, Caprice 💛
Over packaged and no aroma
I recently ordered two infuser oil refills ( sea mist and bay and rosemary) and two new sets of reeds.
Both bottles of oil arrived but only one set of reeds.
I called and asked for the second set and they arrived very quickly.
However, the amount of packaging one set of reeds arrived in horrified me.
They would have fitted in an envelope no problem but they were in a big box with loads of paper padding.
Meanwhile, the new bottles of oil I have opened are giving hardly any fragrance. I have to stand right over them to smell them.
Not really worth the cost.
11 de janeiro de 2025
Avaliação não solicitada
Resposta da St Eval
Hi Sarah, thank you for taking the time to share your feedback and experience with us. We are sorry to hear about your experience with our third-party fulfilment centre. We are working continuously to improve our packaging sizing; I will make sure to share your feedback with the product development and purchasing teams. For your Diffuser Oils, we recommend giving them a gentle shake from side to side before opening. Could you please contact our lovely Customer Services Team at info@st-eval.com regarding your Refill Diffuser Oils? They will be able to look further into this for you. Best wishes, St Eval.
Increased my anxiety!
I bought the Inspiritus tin candle online after smelling in a gift store out of town. Although it smells lovely in the tin when lit it smells overpoweringly like a gas leak or some sort of toxic substance which lasts for days! The first time this happened I didn't think it was the candle and went all over the house looking for the source of the smell. Now I know it is definitely the candle after lighting it last night. Very odd experience! I definitely do not recommend.
18 de dezembro de 2024
Avaliação não solicitada
Resposta da St Eval
Hello, thank you for taking the time to share your feedback with us. We’re so sorry to hear you have experienced this with our Inspiritus Scented Tin Candle. Please could you contact our Customer Services Team at info@st-eval.com with the information shared above with us. Our wonderful team will be able to support you and look into this for you right away. Best wishes St Eval 💛
Very poor.
I ordered another set of Tranquility reed diffuser. The first I ordered some months back - it was brilliant and lasted a long time. I ordered a second set this week - hardly any scent at all. A total waste of money. I wouldn’t use again as the quality is too hit and miss.
8 de dezembro de 2024
Avaliação não solicitada
Resposta da St Eval
Hi Steven, thank you for your feedback and reaching out. We are sorry to hear you feel our Tranquillity fragrance in our Reed Diffuser was not strong with calming lavender, zesty orange and floral ylang ylang. We would like to investigate this further for you, can you please contact our Customer Services Team at info@st-eval.com. We look forward to resolving this for you. Best wishes, Caprice 💛
I bought an Inspiritus scented candle…
I bought an Inspiritus scented candle and truly, it actually had very little scent , it was not noticeable at all. £14:99 wasted. I've bought these candles in previous years and they have been lovely but I will not be buying them again.
22 de novembro de 2024
Avaliação não solicitada
Resposta da St Eval
Hi Lorna, thank you for taking the time to share your feedback with us. We are sorry to hear you felt the Inspiritus fragrance was not strong with a unique blend of spices, aromatic cinnamon, nutmeg and cloves on a woody sandalwood base with just a hint of sweet vanilla. We would like to investigate this further for you, can you please email our Customer Services Team at info@st-eval.com with your candle batch number please. Best wishes, Caprice 💛
Better brands out there
I bought the 6 packs of small candles in a variety of Christmas scents so I could decide which I liked best before I bought a large candle.
The candles themselves small good however I get zero scent out of them when they burn. I’ve now tried 3 types and I can’t smell anything unless I put my nose to the candle.
Disappointing
16 de novembro de 2024
Avaliação não solicitada
Resposta da St Eval
Hello, thank you for taking the time to share your feedback with us. We are sorry to hear you felt that our Christmas Scented Candles were not strong. We would like to investigate this further for you, can you please email our Customer Services Team at info@st-eval.com with a batch number of your candles please. We look forward to supporting you with this. Best wishes, Caprice 💛
Incredible service!
Incredible service!
I’ve just taken a delivery of 14 candles and they’re all delightful. To add to the amazing experience my package arrived less than 24 hours after ordering!
I will be telling EVERYONE about St Eval and their tremendous candles and fragrances.
18 de setembro de 2024
Avaliação não solicitada
Resposta da St Eval
Hello, thank you for taking the time to share your wonderful feedback with us. We are thrilled to hear about your great customer experience on our website and with our delivery partners. I will make sure to share your kind words with the wider team. Best wishes, Caprice 💛
I have been buying the tea lights for a…
I have been buying the tea lights for a number of years . The quality has dropped and the price has escalated . A tea light is so poor now it doesn't even melt the wax in my burner . Initially I thought maybe it was the wax melts but no, I have tried wax melts that I have used for years and still the same outcome , the tea light is so weak it doesn't have any power !! When I started purchasing from a local shop at £6.50 I thought they were expensive but after trying thought they were worth the money . Now at £9.99 and poor quality a total waste of money . DO NOT BUY !!
1 de março de 2024
Avaliação não solicitada
Resposta da St Eval
Hi Claire, thank you for taking the time to share your feedback with us. We're sorry to hear about your recent experience with our Scented Tealights not being as strong. We understand your disappointment, and we want to ensure that you continue to enjoy the quality and scents you love. We take your feedback seriously, and we are committed to improving our products. Please contact our customer services team by emailing info@st-eval.com with further information and batch numbers specific to the products in question, and we’ll look into this as a priority for you. Best wishes, Caprice 💛
My candles not burning well,quite…
My pillar candles not burning well,quite disappointed as they are not the cheap ones.
26 de janeiro de 2024
Avaliação não solicitada
Resposta da St Eval
Hi, thank you for taking the time to share your feedback with us. We are sorry to hear you experienced an issue with your St. Eval candle. Would you please be able to send the batch number of your candle and some images to our Customer Services Team by email at info@st-eval.com, we can look into this further for you. Best wishes, Caprice 💛
Beautiful candles
Beautiful candles. Excellent, personalized customer service from advisor, Megan, who sorted out a delivery issue for me.
My favourite fragrance is Winter Thyme which has a sacred hare on the pot.
5 de dezembro de 2023
Avaliação não solicitada
Resposta da St Eval
Hi Barbara, thank you for reaching out and sharing your wonderful experience with us. I will make sure to share your lovely feedback with our Customer Services Team. Best wishes, Caprice 💛
Today I pulled into the car park of a…
Today I pulled into the car park of a local farm shop, The Three Trees in Chiseldon Nr Swindon, to reply to a call I couldn't take as I was driving. After I had sorted the call I thought I'll just take a quick look. As I was picking up lots of goodies, I smelled the most amazing aroma. I immediately fell in love with the St Eval "Bay & Rosemary scent, and, I don't really like the smell of Rosemary! I bought a box of 9 tealights. When I got home I lit 1 of the tealights and, honestly, that 1 tealight has made my entire room smell amazing. I'm totally hooked on these candles. Just off to order more. Utterly fantastic.
9 de abril de 2023
Avaliação não solicitada
Resposta da St Eval
Hi Allison, thank you for getting in touch with us and sharing your incredibly kind words about our Bay & Rosemary fragrance. It's delicate and warming aroma is a true delight to the senses, and we are so grateful to have your support. Your words have truly brightened up our day, and I am eager to share your uplifting comments with the team. Best wishes, Caprice 💛
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