Stanley1913 Avaliações 

BAD BAD BAD customer service, also the 25 year warranty is a big lie. when you pay €65 for a lunch box you can expect that the quality is good. After 1 month of use the coating is breaking and falling off. After trying to contact the customer support which is only available over the email and responding after 5 days, you get an useless answer that its cosmetic damage. I included multiple images that the coating is breaking and that its not normale usage damage... Never buying from this brand anymore if they can't even properly solve product quality issues and having an normal capable customer support.

I expect a proper solution if you guys are even reading all your these reviews, my order number is EU1979980

By far the worst customer service and company ever!!!! I have purchased 4 Stanley's a week ago hoping they’ll arrive for Canadian Thanksgiving since they are gifts! A week later, still no tracking # or has not answered my inquiries!
I wished I read these reviews before and spent my hard-earned money elsewhere! This is disgusting, i am appalled!!!

Crap company would not change address after order and notified with in 2 mins smh

Zeer teleurstellende klantenservice.
Ik ben altijd fan van de producten geweest en heb meerdere thermosflessen en drinkbekers. Voor een flink bedrag een Stanley STAN 1.25QT Klassieke Legendariche handige doos (broodtrommel) gekocht en na 5 maanden bladdert de verf eraf. Duidelijk een slechte hechting en dus een fabrieksfout. Maar valt, volgens Stanley, onder cosmetische schade en wordt niet vergoed. Zeer teleurstellend.

Grew up using Stanley products throughout my life. Always thought of Stanley as a reputable company with great products. Purchased a 40 Oz Tumbler about 2 years ago and was very disappointed that the lid leaked. I contacted customer service and the man I spoke to was rude. I told him about my lid leaking and his reply was "yes they do". I asked for a replacement lid that doesn't leak and he responded "We don't have replacement lids" Against my better judgement I recently purchased another tumbler for my Niece. The lid looked like it was made better than mine. It actually did not leak. Called customer service again to see if I could now get a replacement for my cup and was told they do not sell replacement lids. I since have purchased a lid from another company that fits my Stanley and it doesn't leak!! I am so disappointed with Stanley that I would not recommend these cups to anyone unless you are lucky enough to find one that has the new lids on them. I would recommend purchasing the Yeti tumblers they don't cost that much more and you don't have to purchase another lid in order to use it. Stanley what the hell happened to your quality and customer service?????

I love my Stanley but...the lid leaks. I recently purchased my daughter a Stanley and her cup has a no spill lid on hers so I called Stanley to get a replacement lid and they said buy a new cup. They said they do not sell or replace non spill lids. So all though my cup is only a few months old her suggestion was buy a new cup HOW OUTRAGEOUS IS THAT !!!! DO BETTER STANLEY!!!!!!

The worst experience ever. I ordered two stanley bottles beginning of september. After the package was not beeing shipped for over a week, i tried cancelling the order, which was denied. They told me I had to wait for the bottles to arrive and then request a return. Almost three weeks later the bottles arrived. Since then I have been trying to get a return label - the customer service provides a link, if I put in my order details the page says I can’t return the item because it has not been delivered (which it has). I have sent multiple emails to the customer service to provide a return label via email or fix the bug in their online system, but their bot just keeps sending me the same return link that doesn’t work. This is customer prank, not service. I’ll probably never see my money again

I bought ten of the Stanley 16 oz pint cups and the exterior paint is peeling and chipping on all of the cups — not just a scratch. Large areas of the finish have flaked off the bases, there are spots of paint loss on the mid-section, and when I stack them, paint chips fall into the inside of the cup below. This is coating failure, not normal wear.I contacted Stanley warranty support and had to follow up after two weeks. They replied that peeling and chipping are “cosmetic issues” and not covered, so they would not replace them. For a brand that markets durability and dishwasher-safe daily use, that response was disappointing. I would not buy these again. Very dissapointed.

€60 voor een drinkbeker die ik tijdens het lopen niet normaal kan gebruiken.

De beker lekt niet omdat ik hem omgooi of ondersteboven houd. Ik vul hem, zet het deksel erop en loop er normaal mee rond. Door de beweging komt er water aan de bovenkant uit, waardoor uiteindelijk het hele deksel onder water staat. Als je hem vervolgens even neerzet, heb je dus een natte beker én een natte ondergrond.

Ik heb hierover contact opgenomen met de klantenservice. Hun reactie was dat de Quencher simpelweg niet ontworpen is om niet te lekken en dat ik, als ik een beker wil die wél lekvrij is, maar een duurder model moet kopen.

Dat een Quencher niet volledig lekvrij is wanneer je hem omkiept, kan ik begrijpen. Maar dat een beker van €60 tijdens normaal gebruik en normaal rondlopen zoveel water op het deksel verzamelt, vind ik behoorlijk teleurstellend. En de oplossing van de klantenservice (koop maar een duurder model) vind ik eerlijk gezegd niet bepaald klantvriendelijk.

Absolute joke. Ordered items from website but no communication whatsoever on the order. 1 week in and still waiting for info on order. Do not order from website my advise.

I've never had to follow up with a company more about replacing an item that was damaged. It's taken 6 weeks and still not resolved. It was a custom ordered product with my company logo on it and it started peeling within a year..."Labong" has responded, but then will ghost and disappear until I open a new claim. Extremely disappointed and will think twice before ever ordering from them again.

Zeer teleurstellende klantenservice. Een bestelling is niet aangekomen en contact krijgen met de klantenservice blijkt ontzettend lastig. Reacties laten lang op zich wachten en na een eerste reactie blijft verdere opvolging uit. Erg jammer, zeker voor zo’n groot merk.

⭐ 1 star

Very disappointing customer service.

I have been trying to resolve an issue with Stanley since July 2 regarding a replacement tumbler, and it is now September 15. After more than two months, I still have no replacement and no proper solution.

Initially, Stanley gave me a €50 voucher and I was told that I would not have to pay shipping costs. However, when I entered the voucher code at checkout, I discovered that I did have to pay shipping. I contacted customer service again, which resulted in a long series of emails and very long waiting times between responses.

Eventually, instead of resolving the original agreement, I was suddenly given a 50% discount code. This was not what had originally been offered and, once again, did not solve the problem.

Meanwhile, because of all the delays, several other items I wanted to purchase sold out while I was waiting for Stanley to sort this out.

There have also been some very strange communication issues. I am Linda Goes, yet Stanley suddenly started addressing me as “Frau Lehmann” — a surname that is not mine. At the same time, I suddenly started receiving replies in German, even though I had been communicating in English.

The last response I received was on August 31. I replied to it, but since then I have received no response at all, despite sending another inquiry explaining the entire situation again.

So after waiting since July 2, I am still without my replacement tumbler, still without the promised shipping solution, and now I am simply being ignored.

I have been extremely patient, but this is not an acceptable way to handle a customer service issue. I expected Stanley to resolve a relatively straightforward replacement issue, not turn it into a two-and-a-half-month correspondence with repeated incorrect vouchers, long periods of silence and even the wrong name and language.

I would strongly urge Stanley to actually review the correspondence in this case and provide a proper resolution instead of sending another generic discount code.

Poor customer service and never had any issues with shipping with Stanley on previous orders. I was only told that Stanley cannot control who does their shipping. Stick with an alternative company that can get their act together. I did get my refund for the order that never arrived.

Bought a 30oz quencher but found the lid leaks. I contacted Stanley to buy a flip lid. Customer service were unhelpful and rude. Do not recommend buying as customer service is not good. Got back to me eventually but no help given

One of the worst customer service of Stanley. I didn’t receive the order which I placed I got something else . Website says print the return label and to my shock I saw 9 euros deducted where no fault of mine since 4 days I’m trying to contact customer service but I think the company people are sleeping.
No communication, no email, no contact
I’m still waiting for the proper return sticker and an email from them, I hope the people should think twice when placing online order

Very disappointing customer service and delayed order

I placed and fully paid for my orders in mid-July, but weeks later I still haven’t received my products.

I have contacted customer service multiple times and have had a lot of back-and-forth emails. Unfortunately, there has been no real action or solution. I occasionally receive a response, but then nothing happens. I have even received emails stating that I did not reply, despite the fact that I had already responded.

At this point, I am extremely frustrated. I have already paid for my orders and simply want to know where they are and when I can expect them.

School starts next week, which is exactly why I ordered the bottles well in advance. Unfortunately, after weeks of waiting and contacting customer service repeatedly, I still have no clear information about when my orders will actually arrive.

This is not the level of customer service I expected from Stanley. I hope someone will finally take responsibility for these orders and provide a concrete solution and delivery date.

Ik heb een Stanley besteld en na ontvangst en gebruik ben ik er achter gekomen dat het water in mijn Stanley niet 12 uur lang koud blijft zoals geadverteerd wordt. Het water in mijn Stanley blijft voor 1 á 2 uur koud en dit is met ijsblokjes er in. Sinds 16 augustus 3 maal contact opgenomen, maar tot op heden nog geen reactie ontvangen. Daarbij kan ik dus ook geen warranty claim indienen, omdat ik dus een foutmelding krijg. Heel erg jammer!!!!!

I purchased a Stanley cup through Starbucks. Within six months the paint started peeling on the outside. I use it for one cup of coffee a day and it’s rusting on the inside which makes it unsafe for using. I spoke to Starbucks and they said I had to get with Stanley. I emailed Stanley a week ago and have gotten nothing but crickets from them. Trash cups and even bigger trash as a company.

Publicidad engañosa, dicen descuento 15% en primera compra suscribiendote y no he visto descuento alguno.