Stanley1913 Avaliações 

Bought item. Sent it back nearly a month ago. No refund. No response. Raised two tickets. No response to that either.

I got a Stanley and within 2 months my cup sweats and my water not stay cold at all. The outside of the cup is now cold to touch with cold beverages. I am very upset because I spent $50 on this cup for it to not do its intended purpose. I was really excited when I got this cup as my brother and friend raved about how cold their beverages were for so long and it did the job in the first month of purchase but I’m very disappointed and would like a replacement or a refund to be fair.

Indien het mogelijk was om minder dan een ster te geven, zou ik het ongetwijfeld doen! Ik heb mijn bestelling 16 dagen geleden geretourneerd. Na meerdere gesprekken met Klarna, konden ze eindelijk mijn retourzending en terugbetaling opvolgen. Anders had ik mijn geld kunnen kwijtraken! Stanley geeft geen reactie op de berichten. De enige manier om te communiceren is door een form in te vullen, geen telefoonnummer, geen email, niks… Alleen een formulier waar ze ook niet op gaan reageren. Nooit iets meer te kopen!

I ordered a Stanley water bottle not long ago. It has now started to leak for no reason when trying to contact Stanley about my bottle leaking, they have been shocking.

It has a warranty, however when you try and contact Stanley costumer service they are awful.

I would not recommend buying a water bottle from here.

So disappointed.

I heard great things about these bottles but dont believe the hype - lid leaks after 3 months, trying to claim on warranty and already taken over a week to even respond. Shockingly cr*p product and even worse customer service. Yeti are a far superior product with better customer service.

I placed my order 19th July, and nothing received. I've raised three tickets on Stanley's website, and have received no response whatsoever. These things aren't cheap, and people are parting with their hard-earned cash to be treated appallingly. It's really bad business. People come to the official website to avoid the fakes, and are treated like dirt in return. I'm really disappointed, and won't buy from Stanley again. They clearly have a terrible reputation, and I wish I'd seen the other reviews here before I ordered.

This was my first time shopping with Stanley, and unfortunately, I was disappointed because the shipping information was inaccurate, and I never received my order. After contacting Stanley multiple times through Instagram and email, I finally received a response via Instagram. Although the experience was frustrating, I appreciate that my refund was processed. Thank you for resolving the issue.

Zeer slechte service.
Heb de flessen wel ontvangen maar 1 is er zo lek als een mandje. Foto’s gestuurd en paar keer mailt maar krijg 0,0 reactie.

Waardeloze service. Direct geprobeerd te annuleren, geen reactie. Pakket nooit ontvangen, maar volgens Stanley was het "afgeleverd". Weken bezig geweest om mijn geld terug te krijgen. Je moet overal zelf achteraan en wordt totaal niet geholpen. Pas na heel veel moeite opgelost. Voor mij nooit meer. Pas op als je hier bestelt.

Ordered a cup, was returned to sender with no explanation. They followed up with a "How are you enjoying your new cup" email just to rub salt in. no contact, no refund, no nothing. Emailed customer service 2 weeks later to ask what was going on, no reply for a week then an email offering a refund or "Fast-track a brand-new replacement shipment straight to your address" - asked for the replacment a week ago and nothing back, no contact no shipment. Save your money, any issues and you are in trouble.

Customer serviced is sorely lacking. Every time I have called to get help with a customized product (today in and a few other times this past year) they can never answer my question and tell me they will "open a ticket" and someone will contact me in 24-48 hours. I called three times today - it was the exact answer EVERY SINGLE TIME. Zero service. Zero answers. Not sure why anyone bother doing business with this company when they can order the same product from 4imprint.

Final Update - August 7th 2026: Stanley eventually resolved my issue by honouring their offer of a full refund and a 50% discount code. However, it took several weeks, multiple emails, numerous Instagram DMs, public comments, and a Trustpilot review before I received a response. While I appreciate that the matter has now been resolved, I hope Stanley improves its communication with customers in the future.

Update: Stanley apologised for their poor communication and offered me a full refund and a 50% discount code, which I accepted immediately on the (29th July 2026). Over a week later, I am still waiting for any acknowledgement or confirmation that this has been processed. I have continued trying to contact Stanley through Instagram, but my public comments keep disappearing without any response, while other comments continue to receive engagement. I simply want Stanley to honour the resolution they offered and communicate with me.

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I am extremely disappointed with the level of customer service I have received from Stanley Europe.

I submitted a warranty claim for my Stanley cup on 18th July 2026 after the vacuum insulation failed and it no longer kept drinks cold or retain ice. I received an automated confirmation and Stanley’s website states that customers should receive a response within 2 business days.

Unfortunately, that did not happen.

I have since sent multiple direct messages on Instagram, two emails, and left numerous comments on Stanley Europe’s Instagram and TikTok posts simply to try and get a response. Most of my messages have been ignored.

When I eventually received a reply, I was offered replacement colour options. I asked whether my preferred colour could be considered, but that question was never answered. After waiting again with no response, I confirmed that I was happy to proceed with the Black 2.0 replacement without customisation and asked for confirmation that my replacement had been processed, along with tracking information once dispatched.

Once again, I received no response.

The most frustrating part is the complete lack of communication. A simple update to let me know what is happening would have avoided weeks of unnecessary frustration.

I am still waiting for Stanley to process my warranty claim and respond to my emails and messages. I simply want my replacement to be arranged and for someone to communicate with me about the status of my case.

I hope this review prompts Stanley to investigate my case, honour the “lifetime warranty”, and contact me as soon as possible so this matter can finally be resolved.

I ordered a Stanley cup, but they delivered the completely wrong item. When I contacted them, they admitted the correct cup was out of stock on their system and made me place a brand-new order on their website to get what I originally wanted.
​While they let me keep the incorrect cup, they only refunded £40.00 of my initial £44.95 payment—keeping the £4.95 delivery fee. Under the Consumer Rights Act 2015, goods must match their description, and when a retailer fails to fulfill the contract due to their own mistake, customers are legally entitled to a 100% full refund, including delivery charges. Short-changing me on the delivery fee for an error caused entirely by their own mistake is poor practice.
To make matters worse, their customer service takes up to 3 days to respond to each message, making it a painfully slow process to get even basic issues sorted.

I ordered from Stanley1912 2 cups 0.89l for holiday 2 weeks ago, they send me small one 0.39l when you try contact customer services you need to write message which they said will be responded in 2 working days no one get touch with you now is 4 working days, now any number to call and now I'm with wrong items which I even don't want, no anyway to complain and need to buy new cups. That is disgraceful

I ordered my cup on the 13.07.26 and have not received it!
The tracking details have not been updated which tells me the item has not even been sent! I have sent 4 emails and have not received a response. This behaviour is appalling. Do not order from Stanley!

Really disappointed with this mug. The paint started bubbling up on the handle after standard use. When I reached out to customer service, my warranty claim was denied because Stanley states that "cosmetic defects" like paint or finish issues are not covered. For a brand that prides itself on durability and premium quality, this is unacceptable craftsmanship and poor customer policy. I would not recommend this product.

Ontzettend slechte ervaring ten aanzien van website en klantenservice. Op de website staat gewoon een fout, bedrag klopt bij check-out niet. Mail gestuurd met reactie dat dat niet waar dus is.. dus heb ik hiervan bewijs geleverd en dan vervolgens gewoon niet reageren. Daarnaast bij check-out verandert mijn kleur van beker, ook hiervan mail gestuurd - echt gelijk na de bestelling om dit te dubbel checken.. kan het niet veranderd worden want de bestelling is al verwerkt? Kom op nou.. wat is dat voor service. Zorg er dan gewoon voor dat je website degelijk werkt en dat alles goed loopt.. of ik moet gewoon niet bestellen, denk dat dat verstandiger is volgende keer. Eerste keer besteld maar absoluut nooit meer. Achteraf lees ik ook alle negatieve ervaringen dus zou het absoluut iedereen afraden om bij de website van stanley te bestellen.

I got their Stanley Legacy QuadVac Thermal Bottle 1.1 QT and the Stanley Classic Heritage Bottle.

For the Stanley Classic Heritage Bottle, the rubber from the seal came off from the Classic Heritage Bottle just from putting hot water in it. I only had it for 10 months max. At the cost of what I'm paying, I could've bought something cheaper and it would've lasted longer. I submitted my warranty claim and someone replied sending me the Stanley Legacy QuadVac Thermal Bottle 1.1 QT.

Little did I know that the replacement would be a defect in 6 months. Same thing, the seal came off just because of hot water. This time, no one answered to my warrant claim. Therefore I phone the office. The person who answered said that they would reply to my claim by the end of the day, little did I know that they took only 1 second and not even look at the details and rejected my submission. I replied back but no one answred. I never brought the bottle outside, I never modified it or tampered with it. HOW IS IT NOT UNDER WARRANTY?!!!!!!

Never buy a Stanley.

I ordered a product from this company and a completely different and lesser product was delivered!! The size, make and model were ALL incorrect. I contacted their so called customer service department and had to fill in an online form with every detail from Purchase Order number to photographs of the bottle and the base. I’ve heard nothing so requested it all again and still heard nothing. It was purchased for a tennis competition today which I’ve now had to borrow one from someone else.
Very poor, wouldn’t use again and should have a refund without hassle. Non-existent ‘human’ customer service. Judging by the reviews they must be inundated

Order cancelled three times without explanation - due to their website not having live stock levels.

I ordered a 40oz water bottle on sale via the Stanley website. Most colours showed as Sold Out, so I selected one that showed as available. My order was cancelled two days later without explanation. I called their helpdesk who advised the color I ordered was sold out, and explained their website isn't always up to date. They offered a different colour assuring me it was available. I placed the order. Two days later my second order was cancelled without explanation. So I called again and went through the same process. Two days later my third order was cancelled without explanation. A company this size and renound should have an uptodate stock system linked with their website. Customer communication on cancelled orders should include a reason, alternative options, and not require the customer to call and wait 30min to speak to a person. They could definitely do better in these areas.