I gave delivery address but it was sent to a shop! Had to then arrange for it to be collected. Tried contacting customer services several times but thats a non-existant option. Mattress ok for the... Ver mais
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Veja o que dizem as avaliações
Absolutely amazing service my kids have been camping on the floor as there mattresses was the wrong size then I reordered and got scammed so dang starlight beds and they got me mattresses ready the sa... Ver mais
A empresa respondeu
Great mattress, looks thinner than the picture but then again it’s probably for illustration purposes only. But still worth the money.
No issues with delivery. Very well packaged. 8 months of use, and turning the Mattress regularly, no sagging or any other issues! Really happy With My purchase! I'll happily purchase from Starlight... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Starlight Beds
Escrito pela empresa
Introducing! Starlight Beds™
Every mattress is made to order, by hand and delivered directly to you
- All mattresses are manufactured in the UK
- No retail mark-up to save you money
- Over 25,000 customer reviews on Amazon
- Rolled and boxed mattresses for easy carrying
- Free UK delivery on all beds and mattresses
Starlight Beds™ saves you money and provides quality, affordable mattresses at direct from factory prices.
Our mission is to make it easy and affordable to get a great night’s sleep by offering quality mattresses at a great price.
We specialise in providing mattresses through trusted International marketplaces. This means that we can concentrate on creating high-quality mattresses with incredible value.
We provide a large range of value mattresses at a great quality. The reason we can provide affordable mattresses at a lower price than our competitors, is because we manufacture all mattresses in our production facility.
Watch our promotional video on how we produce mattresses and why we are different from other mattress companies Watch Starlight Beds Video
Informações de contato
Unit 5, Royds Mill, Leeds Road, WF5 9YA, Ossett, Reino Unido
- 01924 600 683
- help@starlightbeds.co.uk
- starlightbeds.co.uk
4,4
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 64% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Starlight Beds
Hi Vicky,
Thank you for the lovely review.
We’re thrilled to hear you love your new bed! The pink suede finish is certainly a stunning choice, and we’re so pleased you’re happy with it.
Kind regards,
Lillia
Pleased with my purchase so so good…
Pleased with my purchase so so good delivered on time no problems thank you
29 de maio de 2026
Resposta da Starlight Beds
Hi June,
Thank you for your lovely feedback!
It’s great to hear you’re pleased with your purchase and that everything arrived on time without any issues.
Enjoy your new mattress, and thank you for choosing us.
Kind regards,
Lillia
Mattresses did not arrive and trying to…
Mattresses did not arrive and trying to get your money back is Horrendous, Stay clear.
5 de junho de 2026
Avaliação não solicitada
Resposta da Starlight Beds
Hi Barbara,
Thank you for your feedback.
We’re very sorry to hear about your experience. This certainly isn’t the level of service we aim to provide.
We’d really like the opportunity to investigate what happened with your order and any refund concerns.
Please contact our team at info@thefoampeople.co.uk with your order details, and we’ll be happy to look into this for you and work towards a resolution.
Kind regards,
Lillia
Resposta da Starlight Beds
Hi Donald,
Thank you for your lovely feedback!
We’re glad to hear the mattress was so easy to unwrap and set up. Sometimes the simple things make all the difference!
Kind regards,
Lillia
Very quick delivery and compact…
Very quick delivery and compact package. Mattresses will be great.
12 de maio de 2026
Resposta da Starlight Beds
Hi Catriona,
Thank you for your feedback!
We’re delighted to hear your order arrived so quickly and that the compact packaging made it easy to handle.
We hope the mattresses provide many comfortable nights ahead.
Kind regards,
Lillia
Resposta da Starlight Beds
Hi Maria,
Three words we love to hear "great quality, great service, and great value" are exactly what we strive for.
Thank you so much for your support!
Kind regards,
Lillia
Wonderful…
Wonderful…. Very happy with purchase. Me and my partner were a bit sceptical at first, considering we were buying a mattress online. But Then when the mattress arrived (delivery was quick) we thought “oh no what have we done” 😬😬. The mattress was rolled 🤔🤔. We didn’t realise it was one of these new mattresses that it springs out when unwrapped. (It is amazingly comfortable.and Well worth the money (the price was great value). Definitely a good purchase. Definitely recommend this company.
7 de junho de 2026
Avaliação não solicitada
Resposta da Starlight Beds
Hi Raziq,
Thank you so much for this fantastic review!
We had to smile at the ‘what have we done?’ moment when the rolled mattress arrived! 😄
We’re delighted it turned into a happy surprise and that you’re both enjoying the comfort and value it offers. It’s great to hear the delivery was quick too. Thank you for putting your trust in us and for your recommendation, it really means a lot!
Kind regards,
Lillia
Resposta da Starlight Beds
Hi Lesley,
Thank you for your feedback!
We’re delighted to hear you’re happy with the quality of the bed and that you found it to be great value for money. We really appreciate your support.
Kind regards,
Lillia
Great service easy to order delivery…
Great service easy to order delivery fast quality of mattress brilliant.
Definitely use again.
Thanks
24 de maio de 2026
Resposta da Starlight Beds
Hi Tina,
Thank you so much for your wonderful feedback!
We’re delighted to hear you found the ordering process easy, the delivery fast, and the mattress quality brilliant.
It’s especially lovely to hear that you’d use us again ,that’s the best compliment we could ask for. Thank you for your support.
Kind regards,
Lillia
Resposta da Starlight Beds
Hi Tresa,
Thank you for your feedback!
We’re sorry to hear that you’re not finding the mattress comfortable, as we understand how important a good night’s sleep is. Comfort is very personal, and what suits one person may not suit another.
We’d appreciate the opportunity to look into this further and better understand your experience. Please feel free to contact us at info@thefoampeople.co.uk with your order details, and our team will be happy to assist.
Kind regards,
Lillia
Ordered a mattress arrived in good time…
Ordered a mattress arrived in good time and is excellent quality and condition
26 de maio de 2026
Avaliação não solicitada
Resposta da Starlight Beds
Hi Lorraine,
Thank you for your lovely review!
We’re delighted to hear your mattress arrived promptly and that you’re so pleased with the quality and condition. We hope it brings you many comfortable nights ahead.
Kind regards,
Lillia
Came on time and nice wee bed for the…
Came on time and nice wee bed for the price
22 de maio de 2026
Resposta da Starlight Beds
Hi Kev,
Thank you for your feedback!
We’re glad to hear the bed arrived on time and that you’re happy with it, especially at the price. We hope it provides many comfortable nights ahead.
Kind regards,
Lillia
Completely lost its shape
I can’t believe how fast the mattress has flattened and lost shape. I would have sent it back but then my son has no mattress. I wish I paid a little extra and bought a mattress from my local shop.
4 de maio de 2026
Resposta da Starlight Beds
Hi Alexandra,
Thank you for your feedback!
We’re very sorry to hear you’ve been disappointed with your mattress. This certainly isn’t the experience we want for our customers.
We’d really like the opportunity to investigate this further and see how we can help.
Please contact our team at info@thefoampeople.co.uk with your order details and we’ll be happy to look into the issue for you. We look forward to hearing from you and hopefully resolving this matter.
Kind regards,
Lillia
Cheap and cheerful mattress
Really fast delivery and mattress just as described.
29 de maio de 2026
Avaliação não solicitada
Resposta da Starlight Beds
Hi there,
Thank you for your feedback!
We’re so pleased to hear your mattress arrived quickly and was exactly as described. We hope you enjoy many comfortable nights ahead.
Kind regards,
Lillia
What a pleasant company to deal with…
What a pleasant company to deal with definitely be using again very pleasant and helpful staff on the phone so nice to deal with a company that cares for customers makes a world of difference and that's how you achieve returning customers.
1 de junho de 2026
Avaliação não solicitada
Resposta da Starlight Beds
Hi Pam,
What a lovely review, thank you! Reading feedback like this really does make our day.
We’re delighted to hear our team looked after you and that you found everyone friendly and helpful.
We genuinely believe great customer service matters, so it’s wonderful to know that came across in your experience. We look forward to helping you again in the future.
Kind regards,
Lillia
Ok for a child
Needed a mattress in a hurry which could be delivered quickly. The mattress arrived very quickly and was well packaged. I found it to be very soft with the springs being able to be felt and not much memory foam as a barrier. Ok for a child but not an adult.
26 de maio de 2026
Avaliação não solicitada
Resposta da Starlight Beds
Hi Julie,
Thank you for taking the time to leave your feedback. We’re pleased to hear your mattress arrived quickly and was well packaged when you needed it in a hurry.
We’re sorry to hear the comfort wasn’t quite what you were expecting. Mattress firmness can be very subjective, and we appreciate your comments regarding the feel of the springs and memory foam. Please feel free to get in touch to raise any concern you may have and we would be happy to help!
Kind regards,
Lillia
Best price directly from Starlight…
Best price directly from Starlight beds. Happy with the quality of my thick foam mattress.
19 de maio de 2026
Resposta da Starlight Beds
Hi Rohintion,
Thank you for your lovely feedback!
We’re delighted to hear you found us directly and got a great price.
Even better to know you’re happy with the quality of your thick foam mattress. Enjoy many comfortable nights ahead.
Kind regards,
Lillia
Happy customer
Easy to order. Arrived on time. Seamless transaction from start to finish!
19 de maio de 2026
Resposta da Starlight Beds
Hi there,
Simple, smooth, and stress-free, just how it should be. We’re delighted everything arrived on time and that the whole process was seamless from start to finish.
Thanks so much for your lovely feedback!
Kind regards,
Lillia
Delivered really quickly and the…
Delivered really quickly and the mattress is a beautiful quality at a good price!
17 de maio de 2026
Resposta da Starlight Beds
Hi there,
Thank you for the lovely review!
We’re so pleased you were impressed with the speedy delivery and that you’re happy with the quality of your mattress. Great quality at a great price is exactly what we strive for. Enjoy your new mattress
Kind regards,
Lillia
Great experience
Great value, ordering was easy and the mattress was delivered in 2 days. All communication was good from Starlight Beds and their delivery company. I would definitely use them again and would recommend them. Thank you for a brilliant service.
16 de maio de 2026
Resposta da Starlight Beds
Hi Tracy,
Thank you so much for the wonderful feedback!
We’re delighted to hear you found the ordering process easy and that your mattress arrived within just two days.
It’s great to know the communication from both ourselves and the delivery team kept you informed every step of the way. Reviews like yours make our day, and we’re thrilled you’d recommend us and shop with us again.
Thank you for choosing Starlight Beds.
Kind regards,
Lillia
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