Had an unprompted call acting like our provider and was transferred a couple of time between people. We ended up with a new policy thinking it was an upgrade to our original one. Once we realised... Ver mais
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Veja o que dizem as avaliações
Spoke with Nathan Topping regarding updating mine & my husbands life insurance to meet our needs & also have some peace of mind for our children too. Nathan was lovely, friendly & has made the whole p... Ver mais
A empresa respondeu
Spoke to Nathan Topping today after a review with my current life insurance. Nathan was friendly and explained all the options for me, and helped me to decide the best option for myself and my sons. H... Ver mais
A empresa respondeu
An outstanding service from James and team, yet again. From the start of our remortgage James has had our best interests at the forefront, he is open, honest and a driving force on getting the best d... Ver mais
A empresa respondeu
Detalhes da empresa
- Corretor de seguros
- também em
- Agência de seguro de vida
- Agência de seguros domiciliares
- Plano de Saúde
- Seguradora para Empresas
- Seguro Renda Familiar
Escrito pela empresa
ST&R Ltd is a here to provide you with expert advice and help navigate you through complex insurance and mortgage markets, ensuring that you and your loved ones are not only fully protected, but that you are optimizing the full range of benefits associated with your chosen product, just as you require and deserve. Operating from a three-storey building in the heart of Chorley town centre our Sales Representatives, Customer Support Staff and Compliance Department commit themselves to ensuring seamless, jargon free advice is executed, all whilst monitoring market trends, insurance premiums, and any other additional benefits which may be available to our customers. Our Mortgage Desk houses our experienced Financial Advisors and Mortgage Specialists, who are here to efficiently respond to your personal financial situation and not only access the array of broker-only mortgages available across the wider market, but negotiate the best rates and terms on your behalf. We partner with a variety of major UK lenders and insurance underwriters to tailor bespoke insurance and mortgage packages to meet your individual requirements. Whether you are looking to buy your first home or ‘forever home’, arrange Life Insurance or commercial Directors Insurance, we are on-hand to support you and provide you with the reassurance and comfort that we all often need during times of financial change. Should you require assistance or wish to explore our services further, please visit our website at www.starlimited.co.uk and arrange a call back (where necessary). Alternatively, feel free to contact us directly on 01257 54245 to find out more.
Informações de contato
Lingmell House, Water Street, PR7 1EE, Chorley, Reino Unido
- 01257 54245
- info@starlimited.co.uk
- starlimited.co.uk
4,4
Excelente
528 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 84% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da ST&R Limited
Good Morning Chloe,
Thank you very much for taking the time to leave us a review.
We are delighted that you received the service which you deserve from our ST&R Team. We will ensure that your wonderful feedback is passed on to the team.
Take care
Team ST&R
Helpful advice
Very helpful and polite with great easy to understand advise
2 de outubro de 2024
Avaliação não solicitada
Resposta da ST&R Limited
Hi Andrew,
Thank you for taking the time to leave us a review.
We are really happy to learn that you found our advisors easy to understand and had a positive experience - just as you deserve!
Have a wonderful day,
Team ST&r
THe telephonist was very nice and very…
THe telephonist was very nice and very approachable. The next person, sorry I didnt get the name, explained every ting very clearly and took as much time as I needed. I would certainly do business with them again
2 de outubro de 2024
Avaliação não solicitada
Resposta da ST&R Limited
Hi Stephanie,
Thank you very much for taking the time to leave us a review, we really appreciate it!
We are delighted that you received the service which you deserve from our team, and that you managed to find a policy to meet your needs that was appropriately explained to you.
Have a lovely day,
Team ST&R
Ripped right off
I was contacted by star limited and by the time the man had finished the call he had my £28.80 a month insurance up to £204.80
and when I tried to cancel it he said he couldn’t and I have to go to my bank to cancel it, not happy at all, my name is Sophia Thompson and the man’s name was Danny and I have his phone number
26 de setembro de 2024
Avaliação não solicitada
Resposta da ST&R Limited
Hi Sophia,
Thank you for your feedback. I apologise for the unsatisfactory service you feel that you have received from ST&R Limited.
We would like to investigate this matter further, as we would not obstruct a customer from cancelling their policy, if they requested this.
This is not consistent with ST&R's procedures and values. So, if this is the case, it would indicate a training issue.
My name is Leanne and I am the Compliance Manager here at ST&R Limited. I have tried to contact you, to discuss this matter, to no avail. Please contact me at compliance@starlimited.co.uk
James hunter
James hunter, an absolute sterling professional! Over the last roughly 6 months, you have the solid consistency that got us to today. I would like to that James on behalf of me and my wife Suman. James you helped us at every turn, reassured us when everything that could go wrong, did go wrong. You kept us at ease and talked us through every step, no matter how small it was. You had time for all my stupid queries, as these were not stupid to you. Thank you again.
26 de setembro de 2024
Avaliação não solicitada
Resposta da ST&R Limited
Good Morning Kirat
What a wonderful review to read. Thank you so much.
We are delighted that James was able to help you through the process and provide professional, accurate and reassuring advice throughout, making you feel at ease and in safe hands.
I will make sure that this review is passed on to James, who takes real pride in his work, and who will be overjoyed to read your feedback.
Thank you again, and congratulations on getting everything over the line!
Team ST&R
We had a good laugh and Jake was still…
We had a good laugh and Jake was still professional in explaining how things are working . He was very good when I advised didn't quite understood.
Thanks
26 de setembro de 2024
Avaliação não solicitada
Resposta da ST&R Limited
Good Morning Denise
Thank you very much for taking the time to leave us a review.
We are delighted that Jake explained things clearly and provided you with the service that you deserve. We will make sure that your feedback is passed on to him.
Have a lovely day.
Team ST&R
Do your homework and check what they say
Where to begin-after having very lengthy conversations with several people who claimed my current life insurance policy was ending in 5 years and that I needed a new one to cover me for longer- I agreed to change to Scottish Widows(reputable company)-after the call, which lasted an eternity, I decided to ring my current provider and enquire about my policy-they informed me its a Full Life Cover and that I dont need to change- I was basically lied to, to get me to cancel my existing direct debit and start again- how low will people go !! This morning I had a call from ST&R asking if I was happy with my new policy so told them no and that I had cancelled the direct debit because I had been lied to regarding my existing policy-the phone was put down! I then rang Scottish Widows and informed them what had happened and they were very grateful for the information. The review on July 8th is exactly the same as what happened to me, they are very persistant- I had about 3 different phonecalls over a period of months, making me think they maybe knew what they were talking about- thankfully my gut told me differently- I give them 10/10 for trying, but you picked on the wrong one this time
25 de agosto de 2024
Avaliação não solicitada
Resposta da ST&R Limited
Dear Teresa,
Thank you for your feedback.
I am sorry to hear that have been dissatisfied with the service you have received, and I would like to further investigate this matter if possible.
ST&R Limited does not cold call customers, so I would appreciate the opportunity to look into this and identify who you have been in contact with over the past few months.
If you would like to reach out to me via email at complaints@starlimited.co.uk, we can conduct an investigation.
I recently had the pleasure of being…
I recently had the pleasure of being assisted by Jake and his line manager to assist me and my family obtaining a great life insurance and critical illness policy. Having been falsely sold policies from so called reputable companies previously I was sceptical but I can honestly say Jake and his team have restored my faith in insurance companies. I would highly recommend this company to anyone and their professionalism, ethics and willingness to go over and above is second to none.
18 de setembro de 2024
Avaliação não solicitada
Resposta da ST&R Limited
Hi Chris
What a wonderful review to read, thank you so much for taking the time to provide such feedback.
We are delighted that Jake was able to help you obtain a life and critical illness policy that meets your needs, and that you felt in safe, trustworthy hands when dealing with us - just as you deserve.
We will make sure that your review is passed on to Jake.
Have a great day!
Thank you,
Team ST&R
ST&I have saved me money and provided me with much better policies than what I had in place
I was first a bit sceptical about an insurance broker trying to sell me policies, but not only have they saved me money, they've also analysed my existing polices and come up with far better options, in particular regarding life insurance.
They follow up every year and review my policies to ensure that they are still the best for me. Extremely friendly staff, very knowledgeable. I couldn't recommend them highly enough.
12 de setembro de 2024
Avaliação não solicitada
Resposta da ST&R Limited
Good Morning Chantal
Thank you very much for your review - it really means a lot when our valued customers take the time to leave us feedback.
We are delighted that you were able to save you some money (as every little helps) but receive a higher level of cover in return. We are only a phone call away if you have any questions.
Have a lovely day.
Thanks
Team ST&R
Harry has been amazing
Harry has been amazing, has rang me anytime I have asked questions talked through everything and simplified so I understood. Feeling better with my new life insurance and the cover I have.
12 de setembro de 2024
Avaliação não solicitada
Resposta da ST&R Limited
Hi Vicky
Thank you so much for taking the time to leave us a review - we really appreciate it.
We have passed on your feedback to Harry, who is delighted that he was able to assist you and left a good impression, just as you deserve.
Have a lovely day.
Thanks
Team ST&R
nice people but can someone please…
nice people but can someone please explain what does star ltd have to do with scottish widows? second time i have been contacted by star ltd wanting to update my details and then sell me a policy that's more expensive than what I already had. I agreed and only realised now that I have received the details by email it was the same group again.
5 de setembro de 2024
Avaliação não solicitada
Resposta da ST&R Limited
Hi Pierre,
We appreciate your feedback.
ST&R Limited operates as an insurance broker, dedicated to exploring the market to offer you the most suitable insurance options for your requirements.
It appears that you have been associated with ST&R for some time. As such, we strive to keep customers like yourself informed about new products and to ensure that they have a policy that aligns with their current needs.
I hope that answers your query, but if you do have any further questions, please feel free to contact me directly on compliance@starlimited.co.uk.
Excellent support
Harry was brilliant and was able to set up my Trusts quickly and easily, when I had struggled to do this myself. Thank you!
4 de setembro de 2024
Avaliação não solicitada
Resposta da ST&R Limited
Hi Maria
Thank you so much for your lovely review. We will pass on your feedback to Harry, and we are delighted to hear that he was able to help you make the most of your policy in setting up the Trust.
Have a lovely afternoon.
Thanks
Team ST&R
Customer Service
Gentleman was very helpful and explained everything to me.
4 de setembro de 2024
Avaliação não solicitada
Resposta da ST&R Limited
Good Afternoon Gillian
Thank you so much for taking the time to leave us a review. We are delighted to hear that you received the service you deserve from our team, and that everything was carefully explained to you.
Thank you again,
Team ST&R
Funny and great customer service
Made me feel at ease and gave me plenty of info to make my choice and Jake was funny too 😊 great customer service thank you
3 de setembro de 2024
Avaliação não solicitada
Resposta da ST&R Limited
Hi Sam
What a wonderful review - thank you for taking the time to pass on your feedback.
We are delighted to hear that Jake made you feel at ease when making your choice, and that he was also able to make you laugh during what could otherwise have been a laborious process.
Have a lovely day.
Thanks
Team ST&R
ST&R Life insurance
I rceived a phone call from ST&R today as routine check that my life insurance details were correct and that I was happy. They advised that the insurance I had was adequate but that it only covered for a certain period of time. I asked him what he could do to help me, he advised on different policy to what I had and at a cheaper price. We went through all the information but was never pressurised into actually going ahead with it. It was nice that all the information given to me and I was asked if I was happy. We went through of the medical questions and at no time did I feel pressured into saying yes. I am happy with the cover I have now and will definitely recommend ST&R to my friends and family.
2 de setembro de 2024
Avaliação não solicitada
Resposta da ST&R Limited
Good Morning Mark
We are delighted that we were able to find a policy covering you until later in life, and at a cheaper price. It's also great to hear that you were no pressure at any point, which is something we pride ourselves on.
Have a wonderful day.
Team ST&R
Just had my information updated by Jake…
Just had my information updated by Jake from ST&R. Very friendly and professional, took care of all my needs.
Very happy with the service
30 de agosto de 2024
Avaliação não solicitada
Resposta da ST&R Limited
Good Morning Arron
We are over the moon to hear that Jake was able to help you set up a policy that was right for you, and that the service was as you deserve.
Thank you very much for taking the time to leave us a review.
Team ST&R
Great service from Jake
Great service from Jake, thank you very much!
29 de agosto de 2024
Avaliação não solicitada
Resposta da ST&R Limited
Hi Melissa
Thank you for taking the time to leave us a review - we are delighted that Jake was able to help you find a policy that was right for you.
Have a lovely day.
Thanks
Team ST&R
Amazing Staff
I recently had the pleasure of using ST&R and in particular the services of James and Liam. Throughout the whole process, they were professional, knowledgeable and always happy to help with any concerns I had. They were able to carry out tasks that I had thought extremely difficult but they were more than happy to comply without complaint.
I couldn't be more pleased with the service provided and will definitely be using them again going forward.
25 de março de 2024
Avaliação não solicitada
Resposta da ST&R Limited
Good Morning Paul
Thank you very much for taking the time to leave us a review, it really means a lot.
We are delighted that you received the service which you deserve from James and Liam, and we will ensure that your wonderful comments are passed on to their team.
Take care
Team ST&R
Clearly Scammers
Clearly Scammers. Do not engage! Trust pilot are a joke for letting this business use fake 5 star reviews.
Insurance scam!
23 de agosto de 2024
Avaliação não solicitada
Resposta da ST&R Limited
Hi Michael,
I am sorry that you feel this way.
I would like to ask for more information regarding your comments and the experience you have had.
My name is Leanne, and I am the Compliance Manager here at ST&R Limited.
Please email me at compliance@starlimited.co.uk if you would like to discuss this further.
Many Thanks
First contact
It felt nice to have an informative discussion with the company rep, rather than be "talked at or down to".
She explained the workings of the policy with great patience, in an easily understandable and sympathetic manner, with a notable lack of jargon or "corporate-speak". An actual "Customer Comfort" experience.
20 de agosto de 2024
Avaliação não solicitada
Resposta da ST&R Limited
Hi Collin
Thank you so much for taking the time to leave us a review.
We are delighted with your feedback, and that you managed to find a policy to meet your needs, that was appropriately explained to you, as you deserve.
Have a lovely evening.
Team ST&R
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