Had an unprompted call acting like our provider and was transferred a couple of time between people. We ended up with a new policy thinking it was an upgrade to our original one. Once we realised... Ver mais
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Veja o que dizem as avaliações
Spoke with Nathan Topping regarding updating mine & my husbands life insurance to meet our needs & also have some peace of mind for our children too. Nathan was lovely, friendly & has made the whole p... Ver mais
A empresa respondeu
Spoke to Nathan Topping today after a review with my current life insurance. Nathan was friendly and explained all the options for me, and helped me to decide the best option for myself and my sons. H... Ver mais
A empresa respondeu
An outstanding service from James and team, yet again. From the start of our remortgage James has had our best interests at the forefront, he is open, honest and a driving force on getting the best d... Ver mais
A empresa respondeu
Detalhes da empresa
- Corretor de seguros
- também em
- Agência de seguro de vida
- Agência de seguros domiciliares
- Plano de Saúde
- Seguradora para Empresas
- Seguro Renda Familiar
Escrito pela empresa
ST&R Ltd is a here to provide you with expert advice and help navigate you through complex insurance and mortgage markets, ensuring that you and your loved ones are not only fully protected, but that you are optimizing the full range of benefits associated with your chosen product, just as you require and deserve. Operating from a three-storey building in the heart of Chorley town centre our Sales Representatives, Customer Support Staff and Compliance Department commit themselves to ensuring seamless, jargon free advice is executed, all whilst monitoring market trends, insurance premiums, and any other additional benefits which may be available to our customers. Our Mortgage Desk houses our experienced Financial Advisors and Mortgage Specialists, who are here to efficiently respond to your personal financial situation and not only access the array of broker-only mortgages available across the wider market, but negotiate the best rates and terms on your behalf. We partner with a variety of major UK lenders and insurance underwriters to tailor bespoke insurance and mortgage packages to meet your individual requirements. Whether you are looking to buy your first home or ‘forever home’, arrange Life Insurance or commercial Directors Insurance, we are on-hand to support you and provide you with the reassurance and comfort that we all often need during times of financial change. Should you require assistance or wish to explore our services further, please visit our website at www.starlimited.co.uk and arrange a call back (where necessary). Alternatively, feel free to contact us directly on 01257 54245 to find out more.
Informações de contato
Lingmell House, Water Street, PR7 1EE, Chorley, Reino Unido
- 01257 54245
- info@starlimited.co.uk
- starlimited.co.uk
4,4
Excelente
528 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 84% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Jake was very clear about the cover…
Jake was very clear about the cover that was best for myself and made the process clear and understanding.
28 de março de 2025
Avaliação não solicitada
Resposta da ST&R Limited
Good Morning Kathryn,
Thank you very much for your review - it really means a lot when our valued customers take the time to leave us feedback.
We are delighted that Jake made the process very clear, explaining which cover would be best for yourself. We are only a phone call away if you have any questions.
Have a lovely day.
Thanks
Team ST&R
Professional and personal service
Jake was brilliant; professional but friendly. He made the whole process very easy and understandable, really taking into consideration my situation to be able to advise on the best product for me. Thank you.
26 de março de 2025
Avaliação não solicitada
Resposta da ST&R Limited
Hi Gini
Thankyou very much for taking the time to leave a review - it really means A lot and will make sure your feedback is passed onto Jake.
We are over the moon you received the service which you deserve from Jake as he made the process very easy.
Have a lovely day.
Thanks,
Team ST&R
Jake was a great help very friendly…
Jake was a great help very friendly service would highly recommend. Made the whole process very easy.
24 de março de 2025
Avaliação não solicitada
Resposta da ST&R Limited
Good Morning Holly,
Thankyou so much for taking the time to leave us your feedback.
We're are happy to hear Jake made the process very easy for you , providing you with the service ST&R strive to provide, we will pass on your wonderful feedback onto him.
Thanks,
Team ST&R
Cold calling at its worst
I am on the phone now to Coutney from this company.
Phone call starts with a polite lady telling me she can save me money and from my life insurance policy.
I gave her all the wrong information as I can hear in the background cheering and screaming every few minutes, I asked what the screaming was as it was so loud , apparently its someone celebrating the birth of their baby. Well if I had to work with someone that keeps screaming about their baby every 5 minutes I would tell them to go home. More like they scream and shout every time they manage to scam some poor person.
14 de março de 2025
Avaliação não solicitada
Resposta da ST&R Limited
Hi Jane.
We appreciate you bringing this matter to our attention. ST&R Limited sincerely apologises for any distress or dissatisfaction you may have experienced.
Please note that the company that contacted you was not us, as we do not engage in cold calling. However, your information would be forwarded to us to assess your insurance requirements.
At ST&R, we take pride in delivering the highest level of service to our customers and do not engage in any fraudulent practices.
My name is Leanne, and I am the Compliance Manager here at ST&R Limited.
Please email me at compliance@starlimited.co.uk if you would like to discuss this further and I can investigate it.
Unsolicitated Sales Call
Had a call a call from 01562977977 (Kidderminster) claiming to be a Government Body to review my Life Insurance Policy.
Learnt, that she was in fact calling from a company, Star Limited based in PR7 1EE, who are in fact a firm of Insurance Brokers trying to sell Insurance Policy
26 de fevereiro de 2025
Avaliação não solicitada
Resposta da ST&R Limited
Thank you for bringing this to our attention. ST&R Limited would like to apologise that the service you received was not to our usual standards.
The company that called you was not us, as we do not cold call customers and we do not have an office in Kidderminster.
However, you were passed to us to establish your insurance needs.
ST&R pride ourselves on providing the best service we can for our customers.
My name is Leanne, and I am the Compliance Manager here at ST&R Limited.
Please email me at compliance@starlimited.co.uk as I would like to investigate this matter further.
The whole thing sounds like a scam
The whole thing sounds like a scam. I was called by a scammer pretending to be from life insurance provider and allegedly they were required by law to review my policy and to refer me to an independent company and he moved the call to this company.
Now, they either knowingly work with scammers, if not they should have known the source of the call was not from a legit insurer. Or they are partners in this scam.
I called the next day to cancel the policy once I realised it’s a scam and they said someone will call me back to resolve the issue, several days passed and no one called me.
If I notice any strange bank transactions I will take them to court.
13 de fevereiro de 2025
Avaliação não solicitada
Resposta da ST&R Limited
Thank you for bringing this to our attention. ST&R Limited would like to apologise that the service you received was not to our usual standards.
The company that called you was not us, however you were passed to us to establish your insurance needs.
We do check our partners thoroughly and will be investigating the issues that you have raised.
Further to your review, our Customer Relationship Team have called and discussed the cancellation issue. The policy has been cancelled as requested, within your cooling-off period.
ST&R pride ourselves on providing the best service we can for our customers. Again, I would like to apologise, for any inconvenience or distress this may have caused you.
Nathan made setting up some insurance…
Nathan made setting up some insurance for myself very easy and was very knowledgeable. He was professional and courteous throughout. I was impressed with how he conducted himself so I decided to get him to contact my wife to authorise me to set up insurance for her aswell
7 de fevereiro de 2025
Avaliação não solicitada
Resposta da ST&R Limited
Hi Matthew
Thank you very much for taking the time to leave us a review - it really means a lot and we will make sure to pass on your feedback to Nathan.
We are over the moon that we were not only able to help you find insurance to cover your needs, but your Wife's too!
Enjoy the rest of your day and please let us know if we can be of any further assistance.
Thanks
TEAM ST&R
Jake made the whole process very easy…
Jake made the whole process very easy to understand apart from the phone line diping in and out but he was very professional in his knowledge.
28 de janeiro de 2025
Avaliação não solicitada
Resposta da ST&R Limited
Good Morning Andrew,
Thank you very much for taking the time to leave us a review, it really means a lot.
We are delighted that you received the service which you deserve from Jake, and we will ensure that your wonderful comments are passed on.
Take care
Team ST&R
To tell you the truth once again
To tell you the truth once again. I had no idea what was the call about, but the lady that had explained to me if it wasn't for her. I wouldn't of got this offer and the policy that fits me absolutely a gem she was, and then my advisor who set me up he was very helpful,explained everything to me and directed me with the right policy that fits me and I can afford I definitely recommend and definitely request for Nathan for setting us up thank you! King Regards!
22 de janeiro de 2025
Avaliação não solicitada
Resposta da ST&R Limited
Good morning Riaz,
Thank you so much for taking the time to leave us your feedback.
We’re thrilled to hear that the Nathan was helpful and explained everything to you, providing you with the exceptional service you deserve. We will pass your kind words on to him.
Have a lovely day,
Best,
Team ST&R
Jake was very polite & helpful…
Jake was very polite & helpful during the phone call & did his best to get the best cover for me & my family. He was very thorough without being intrusive at all.
20 de janeiro de 2025
Avaliação não solicitada
Jake was great
Jake was great. Very down to earth and easy to talk to.
7 de janeiro de 2025
Avaliação não solicitada
Resposta da ST&R Limited
Good Afternoon Merryn
Thanks so much for taking the time to leave us a review.
We are delighted that Jake was able to help you source a policy to meet your needs and will make sure to pass on your positive feedback.
Have a lovely evening.
Thanks
Team ST&R
I wasn't able to take the insurance…
I wasn't able to take the insurance they offered, but Renata from customers services was very helpful through the cancellation process.
17 de dezembro de 2024
Avaliação não solicitada
Resposta da ST&R Limited
Good Morning Isabel
Thank you for taking the time to leave us a review.
We are sorry that you were unable to take up the insurance offered by us, and hope that you will bear us in mind should you require insurance in the future.
We will ensure that your positive feedback is passed on to Renata, who will be delighted that she was able to help.
Have a lovely day.
Team ST&R
Quite funny really - scam
Quite funny really - phone call from indian call centre with a mobile phone number. Tells me I have an Aviva life insurance policy, which I don't but go along with it for the laugh anyway as I had nothing better to do. gave fake addresses, names, DOBs etc etc and he said it all matches and thank you for passing security :)
Got through to ST&R and just advised them they work with jokers.
Shame I didn't get through to Dennis though, judging by Trustpilot he seems like a real straight shooter. Doubt he exists but lets not let the truth get in the way of a good story eh!
17 de dezembro de 2024
Avaliação não solicitada
Resposta da ST&R Limited
Thank you for bringing this to our attention. ST&R Limited would like to apologise that the service you received was not to our usual standards.
The company that called you was not us, however you were passed to us to establish your insurance needs.
ST&R pride ourselves on providing the best service we can for our customers.
My name is Leanne, and I am the Compliance Manager here at ST&R Limited.
Please email me at compliance@starlimited.co.uk if you would like to discuss this further.
Very informative
Jake was very polite and courteous through the whole call and very empathetic when it came down to dealing with the more touching situations.
Jake worked through a number of options available and was very patient, explaining the benefits of each option. Jake always had our best interests at heart.
Very happy with the service provided.
5 de dezembro de 2024
Avaliação não solicitada
Resposta da ST&R Limited
Good Morning Jenna,
Thank you so much for taking the time to leave us your feedback.
We're are happy to hear Jake was polite and courteous, providing you with the service ST&R strive to provide, we will pass on your wonderful feedback onto him.
Have a lovely day,
Best,
Team ST&R
Very happy with my experience
Jake was very patient and understanding with me. He explained everything in a way that was understandable. The conversations were friendly and relaxed yet still professional. He was happy to talk through all of my options and I felt in no way pressured to take out a higher cover. Very happy with the service.
25 de novembro de 2024
Avaliação não solicitada
Resposta da ST&R Limited
Good morning Simone,
Thank you so much for taking the time to leave us your feedback.
We’re thrilled to hear that Jake was patient and understanding, providing you with the exceptional service you deserve. We will pass your kind words on to him.
Have a lovely day,
Best,
Team ST&R
Helpful and insightful advice
Helpful and insightful advice. Helped me find an appropriate life insurance policy that fits the needs of myself and my family.
20 de novembro de 2024
Avaliação não solicitada
Resposta da ST&R Limited
Good Morning
Thank you for your review. We are delighted to hear that you were able to find a policy that meets yours and your families needs and that proper advice was delivered, just as you deserve.
Have a lovely day.
Thanks
Team ST&R
Pleasant experience
The operative was clear and informative.
Explained my options well. Was independent so was not forcing anything which left me in control.
Very pleasant manner on the phone
20 de novembro de 2024
Avaliação não solicitada
Resposta da ST&R Limited
Good Morning Kev
Thank you very much for taking the time to leave us a review. We are over the moon that you were properly informed without any pressure, leaving you in control of choosing the most suitable policy to meet your needs, just as you deserve.
Have a lovely day.
Thanks
Team ST&R
My renewal was dealt with quickly and…
My renewal was dealt with quickly and efficiently.
18 de outubro de 2024
Avaliação não solicitada
Resposta da ST&R Limited
Dear Mr Payne
Thank you for your valued review. We really appreciate you taking time out of your day to provide us with feedback.
As we continually strive to improve our services, what would help us achieve a 5* review in your eyes?
Once again, thank you very much and have a lovely evening.
Team ST&R
Star Mortgage Manager!
James from ST&R Mortgages has been so patient throughout our whole moving process and is a fountain of knowledge. He's been spot on with his advice every step of the way and we cannot fault him. We will definitely be coming back to him when our mortgage deal comes to an end. Thanks again James!
16 de outubro de 2024
Avaliação não solicitada
Resposta da ST&R Limited
Good Morning Ashley
We are delighted to hear your positive feedback following the advice received from James in relation to your mortgage application. We will make sure that James is notified of your review and we wish you all the success in finalising the mortgage.
Have a lovely day.
Team ST&R
Flawless experience dealing with this company!
From the advice to the aftercare, these guys are experts when it comes to providing a no-nonsense service which hits above the mark when it comes to customer care & competitive pricing.
I would like to personally vouch for Daniel Bentley who ensured a smooth transaction and offered excellent insights that helped me make the right decision on my life insurance.
16 de outubro de 2024
Avaliação não solicitada
Resposta da ST&R Limited
Good Morning,
What a wonderful review to read. Thank you so much.
We are delighted that you were provided with the service you deserve from Daniel & happy he could help assist you make the right decision on your life insurance.
I will make sure that this review is passed on to Daniel, who will be overjoyed to read your feedback.
Thank you again
Team ST&R
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