Michelle and everyone at Slice was super helpful and communicated very well. I was a bit hesitant too switch over but happy I did. They sent out a team to help me through setting up and using the new... Ver mais
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We are dealing with Lauren and she has been very great to deal with. Always in contact with us and tries to help us with whatever we need. Even came again in person on opening day for our new location... Ver mais
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I have been extremely pleased with the service. It's been rare, but anytime we've had issues or questions they've always handled it quickly and professionally. I would recommend their services to anyo... Ver mais
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Keep getting conflicting info from different people I talk to and we need our acct immediately changed back to our original plan. We will pay the fee's at the end of the month like we always have. I... Ver mais
A empresa respondeu
Detalhes da empresa
- Processamento de cartões
- Serviço B2B
- Fornecedor de Terminais de Pagamento Automático
- Serviço de pagamento
Escrito pela empresa
Slice Merchant Services is an award-winning U.S. based payment processing company with national headquarters in New Jersey. Slice is dedicated to helping businesses accept payments easily, securely, and affordably. We provide a full suite of merchant services, including credit card processing, point-of-sale systems, mobile payments, and business management tools designed to streamline operations and improve customer experiences. Our mission is to empower businesses with reliable technology, transparent pricing, and responsive customer support so they can focus on what matters most—growing their business.
Get Paid Smarter with Slice Merchant Services
Escrito pela empresa
- Reliable Merchant Services Built for Business Growth
- Slice Merchant Services helps businesses accept payments quickly, securely, and with confidence. We provide reliable credit card processing, POS solutions, and merchant tools designed to simplify operations and support business growth—backed by transparent pricing and dedicated customer support.
Informações de contato
15 Main Street, 07733, Holmdel, Estados Unidos
- 844-367-7548
- Info@startslice.com
- startslice.com
4,3
Excelente
676 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 77% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Started Slice and after only 10 days
Started Slice and after only 10 days, I needed help and NOT ONE person would return calls, emails, or requests for assistance. The Dual Pricing is a scam, CC only charge 1.5 to 1.75% yet Slice charges 3.837% and you are required to change ALL menus to show the two prices rather than a cash discount which customers complained about. When we tried to cancel, again no response, so we packed up their equipment, and it sits in a corner. They collect ZERO fees from us. STAY AWAY from this company, they only want their cut of your sales, and will leave you in the dark for the remainder of your time.
1 de janeiro de 2026
Avaliação não solicitada
Resposta da Slice
We’re very sorry to hear about your experience, and we sincerely apologize for the lack of communication. That’s not the level of professionalism we strive for, and we understand how frustrating that must have been.
We’d appreciate the opportunity to look into what happened. Please reach out to us at Bruce@StartSlice.com with your contact information so we can follow up internally and address this situation. Thank you for bringing this to our attention.
Resposta da Slice
We agree! Thanks for the kind words.
Looks great hopefully learning every…
Looks great hopefully learning every single day new stuff with this device
3 de abril de 2026
Avaliação não solicitada
Resposta da Slice
Thank you for your feedback! We’re glad to hear you’re enjoying the device and finding it helpful for learning something new every day. That’s exactly the kind of experience we aim to provide. If you ever have questions or need support along the way, we’re here to help.
Resposta da Slice
Thank you so much for your kind words! We’re thrilled to hear that you find our service exceptional and that you like our company. Your support means a lot to us, and we look forward to continuing to provide you with a great experience.
Been trying to get my account updated…
Been trying to get my account updated for three weeks. I have supplied everything requested and have spoken with multiple people including Camille and Anne but still can't process payments. When I supplied the last requested info, I asked if it was anything else. I was told no and it would be updated within 3-5 days. Still no service and more documents being requested..the service was not good.
31 de março de 2026
Resposta da Slice
* UPDATE: We are happy to hear your banking information has been corrected & all is running smoothly now*
Thank you for your honest feedback—we truly appreciate it. We’re glad to hear the startup process went smoothly and that you’ve had positive experiences with our customer service.
We’re sorry to hear about the challenges with resolving issues and the need for repeated follow-ups. That’s not the experience we want for our merchants. We’d really like the opportunity to look into this further and help improve your experience.
A member of our team will be reaching out to you directly to learn more and work toward a resolution. Thank you for your patience—we’re committed to making this right.
good 👍 and professional nice persona
good 👍 and professional nice persona
todo perfecto y bien explication
3 de abril de 2026
Avaliação não solicitada
Resposta da Slice
Thank you for your kind feedback! We’re glad to hear you found our service professional and our team personable - it means a lot to know everything was clear and well explained. We’re always here if you need anything.
Slice works seamlessly
Slice works seamlessly. Transactions are smooth and hassle free. We love Slice
2 de abril de 2026
Resposta da Slice
Thank you for the wonderful feedback! We’re so glad to hear that Slice is working seamlessly for you and that your transactions have been smooth and hassle-free. It means a lot to us that you love using Slice—your support keeps us motivated to keep delivering the best experience possible.
Oustanding problem solving mind set
Your tech support team is great! they wouldn't give up until the issue was resolved.
1 de abril de 2026
Resposta da Slice
We’re thrilled to hear that our tech support team was able to stick with the issue and get it fully resolved for you. Providing persistent, reliable support is something we take pride in, and your feedback means a lot to us. If you ever need assistance again, we’re always here to help!
Resposta da Slice
Thank you so much for your kind words! We’re delighted to hear that you experienced nothing but great service. Your feedback truly means a lot to us, and we look forward to continuing to serve you.
Resposta da Slice
Thank you for your feedback! We’re glad to hear you had a very good experience. Your support means a lot to us, and we look forward to continuing to provide you with great service!
Lied about monthly fees and other fees
Lied about monthly fees and other fees, and charges. Amounts taken from my bank account were always different every month, and dates changed every time they withdrew any amount. Sales rep doesn't respond and customer service is near impossible to reach. Thoroughly disgusted. Would be great if they would fix it but unlikely. I would not recommend Slice.
30 de março de 2026
Avaliação não solicitada
Resposta da Slice
We’re very sorry to hear about your experience, we understand how frustrating that must have been.
We’d appreciate the opportunity to look into what happened. Please reach out to us with your contact information by emailing Bruce@StartSlice.com so we can follow up internally and address this situation. Thank you for bringing this to our attention.
Resposta da Slice
Thank you for your kind words! Providing helpful and approachable service is very important to us, and we appreciate you taking the time to share your experience. If there's ever anything else we can assist you with, please don't hesitate to reach out!
Very bad customer service
I have never had such a hard time canceling a service before in my entire life. It has taken over 1 month and so many calls to customer service repeatedly asking them to get someone to call me, so I can cancel my account. I still have not talked to anyone. I was told by email that my account was closed on 3/30/2026 after calling Slice the 2/18/2026 the first time. The customer service started out great in 2025. I don't know what happened. I do not suggest anyone use Slice or Clover.
30 de março de 2026
Avaliação não solicitada
Resposta da Slice
We are so sorry to hear you are have trouble connecting to solution your problem. We’d appreciate the opportunity to look into what happened. Please reach out to us at Bruce@StartSlice.comwith your contact information so we can follow up internally and address this situation. Thank you for bringing this to our attention.
Team went above and beyond
Team went above and beyond! Stayed 4.5 hours doing my install to help my modify my entire online menu. I really appreciate all of Dylan and Justin's help! Would highly recommend!
27 de março de 2026
Avaliação não solicitada
Resposta da Slice
Thank you so much for your kind words! We’re thrilled to hear you had such a positive experience. Dylan and Justin truly go the extra mile to make sure everything is just right, and we’re glad they could help bring your online menu vision to life. Your recommendation means a lot to us—we’re always here if you need anything in the future.
Resposta da Slice
Thank you for your feedback! We’re so glad to hear that you found our team helpful and professional. Providing a smooth and positive experience is always our goal, and we truly appreciate you taking the time to share your experience. Let us know if there’s ever anything else we can assist you with.
The communication and the hard work…
The communication and the hard work done to help get our account figured out.
27 de março de 2026
Resposta da Slice
Thank you for your feedback! We’re glad to hear our team’s communication and dedication helped get everything sorted out for your account. We truly appreciate your support and are always here if you need anything.
Resposta da Slice
Thank you for your feedback. We’re glad to hear you found our team helpful and responsive. We appreciate your support and are always here when you need us.
Good but not great
The start up process was pretty good and their customer service is great. I think most of the issues I've had has been on the Clover side and not Slice but trying to get fixes have been an issue. Also follow up on issues is pretty bad if I dont keep calling them about it. Overall pretty good but definitely room for improvement.
4 de março de 2026
Resposta da Slice
Thank you for your honest feedback—we truly appreciate it. We’re glad to hear the startup process went smoothly and that you’ve had positive experiences with our customer service.
We’re sorry to hear about the challenges with resolving issues and the need for repeated follow-ups. That’s not the experience we want for our merchants. We’d really like the opportunity to look into this further and help improve your experience.
Your feedback helps us improve, and we appreciate you sharing it.
Brett is awesome!
Brett is awesome!! Very attentive, never have to wait for ANYTHING. He will stop in just to check on things. What a great cause! We love our Vets. Would highly recommend them .
26 de março de 2026
Avaliação não solicitada
Resposta da Slice
We’re thrilled to hear Brett has been so attentive and proactive in supporting you—that’s exactly the level of service we strive for. It also means a lot to hear your appreciation for our mission. We truly value your support and recommendation!
I had a terrible experience with Slice…
I had a terrible experience with Slice POS system. They are completely dishonest and non transparent from the start — which is to sa. They keep adding new fees every month after telling a set fee without warning or explanation, and they lie to by signing you on a 4 year contracts. It’s clear they are more interested in making money off their customers than providing a reliable service.
I strongly recommend everyone to go directly to Clover instead. Slice POS is a third-party scam from the beginning. Protect your business and avoid wasting your time and money on this fake scam. Stay away at all costs.
26 de outubro de 2025
Resposta da Slice
**UPDATE: we are unable to connect with the number you have on file. Please reach out so we can help. **
We’re sorry to hear about your experience and appreciate you bringing it to our attention. This is not the level of service we strive to provide. A member of our team will be reaching out to you directly to learn more and work toward a resolution. Thank you for your patience—we’re committed to making this right.
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