Joska was so helpful when I contacted Steel & Barnett with an issue regarding the bracelet I'd just purchased for my partner. It was resolved so quickly and communication was excellent. Thank you for... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Bestelling nooit ontvangen. (Schuld transporteur), deze werd terug gestuurd. Daarna werd bestelling terugbetaald minus verzendkosten. Na boze mail kreeg ik deze ook pas terug. Het was een kadootj... Ver mais
A empresa respondeu
Een armbandje besteld wat matched met een eerdere bestelling. Bij de transporteur DPD is het pakketje spoorloos verdwenen. Contact gezocht met de klantenservice van Steel&Barnett. Hier ben ik uitste... Ver mais
A empresa respondeu
Snelle levering. Netjes verpakt : eerste bestelling in juwelendoosje, andere in een net etuitje. Veilig bezorgd. Maar vooral zeer mooi materiaal en goeie kwaliteit en prachtige juwelen. Zowel mijn pet... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
STEEL & BARNETT is a Belgian jewelry brand founded by life partners Yoshi and Steffie, built on a shared passion for craftsmanship and human connection. What began in 2019 as a small home project has grown into an international brand trusted by retailers in more than 22 countries, while staying true to its original values: care, quality, and consistency. Every STEEL & BARNETT piece is designed to be worn with confidence and meaning. Our jewelry is crafted to feel timeless rather than trendy, combining refined materials with subtle design so it fits naturally into everyday life and life’s most important moments. Many of our pieces are chosen as gifts, marking milestones such as weddings, anniversaries, or simple gestures of appreciation. We believe trust is built through details. From thoughtful design and durable materials to reliable service and clear communication, we aim to deliver a seamless experience both online and in-store. When challenges arise, we approach them with empathy and a solution-first mindset, always listening and improving. At STEEL & BARNETT, jewelry is more than an accessory. It is a symbol of connection, appreciation, and personal style, created to be worn, gifted, and valued across generations.
Informações de contato
Pathoekeweg 120G, 8000, Brugge, Bélgica
- service@steelandbarnett.com
- steelandbarnett.com
4,5
Excelente
460 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Mooi product en goede levering en…
Mooi product en goede levering en informatie hierover! Jammer dat het niet op het thuisadres wordt geleverd maar op een depot.
7 de julho de 2025
Resposta da Steel & Barnett
Bedankt, Rene! Fijn dat je tevreden bent over het product en de levering. We begrijpen dat levering op een depot minder handig kan zijn en nemen dit mee als feedback.
Joska - Happy Department
Great product at affordable prices
Great product at affordable prices. I own several pieces that work well together.
25 de junho de 2025
Resposta da Steel & Barnett
Thank you! We’re happy to hear you enjoy the pieces and how well they complement each other.
Joska - Happy Department
Resposta da Steel & Barnett
Thank you for your kind words! We’re so glad you’re happy with the quality and service.
Joska - Happy Department
Great service!
Great service, received really promptly. Bought for my husband’s birthday & he absolutely loved them & hasn’t stopped wearing!
30 de junho de 2025
Resposta da Steel & Barnett
Hi Emily,
So lovely to hear that your husband is so happy with his gift and enjoys wearing it so much! Thank you for your wonderful review.
Joska - Happy Department
Resposta da Steel & Barnett
Bedankt voor je fijne reactie en vertrouwen in ons!
Joska - Happy Department
Customer service was fantastic
Customer service was fantastic. The craftsmanship and quality of the bracelets was great. My grandson loved is guft.
16 de junho de 2025
Resposta da Steel & Barnett
Bedankt voor je warme review!
Fantastisch om te horen dat je tevreden bent over onze service en kwaliteit en wat leuk dat je kleinzoon zo blij was met zijn cadeau.
Joska - Happy Department
Resposta da Steel & Barnett
Bedankt voor je review! Fijn om te horen dat je tevreden bent met de afwerking en uitstraling van onze producten.
Joska - Happy Department
Resposta da Steel & Barnett
Thanks for the great feedback! Glad you liked the fast shipping and the bracelet.
Joska - Happy Department
Wat ik bestelde 2 armbandjes heb ik nu…
Wat ik bestelde 2 armbandjes heb ik nu nog niet ontvangen. Leverancier wijstnaar Fed Ex . Fed Ex liegt ijskoud over afgeleverd te hebben met een Foto als bewijs. Die fotoheb ik nooit gekregen. Ik was thuis de hele dag, mijn wekster ook en er is een concierge.Dan zullen jullie begrijpen hoe ontevreden ik ben !!
10 de junho de 2025
Resposta da Steel & Barnett
Beste Willem
Bedankt voor je review en je eerlijke feedback.
Na het lezen van jouw bericht heb ik meteen opnieuw contact opgenomen met FedEx om de situatie verder uit te klaren. Je staat in CC van de e-mail die ik hen zojuist heb gestuurd.
We vinden het uiteraard erg vervelend dat je jouw bestelling nog niet hebt ontvangen en nemen jouw ervaring zeer serieus. We doen er alles aan om dit zo snel mogelijk op te lossen.
Met vriendelijke groeten
Joska
Bracelets Don't Disappoint
I can't believe how quickly these beautiful bracelets shipped overseas. My husband loves both of them. They look really high-end and lovely.
14 de maio de 2025
Resposta da Steel & Barnett
Hello Amber, So great to hear! We're glad the bracelets arrived so quickly and that your husband loves them. Thank you for your lovely feedback!
Joska – Happy Department
Resposta da Steel & Barnett
Bedankt voor je feedback, Rik! Fijn om te horen dat je tevreden bent en dat de levering snel verliep.
Joska – Happy Department
Absolutely ❤️❤️❤️❤️❤️their jewelry
Absolutely ❤️❤️❤️❤️❤️their jewelry! I have purchased over 5 items, he gets so many compliments. Customer service, communication is A++
22 de maio de 2025
Resposta da Steel & Barnett
Hi Robin,
What a wonderful review, thank you so much! 😊
We’re so happy to hear that you love our jewelry and that it’s getting so many compliments. And it’s great to know our service is appreciated too!
Joska – Happy Department
Resposta da Steel & Barnett
Thank you for your kind words! We're happy to hear that you were so pleased with our service 😊
Joska – Happy Department
Slechte kwaliteit
Slechte kwaliteit. Bandje was binnen een paar weken kapot
6 de maio de 2025
Avaliação não solicitada
Resposta da Steel & Barnett
Dank je wel voor je feedback, en jammer om te horen dat je niet tevreden bent.
We willen dit uiteraard graag voor je oplossen. Zou je ons een mailtje kunnen sturen naar service@steelandbarnett.com met je ordernummer en eventueel een foto van het kapotte bandje? Dan kijken we meteen naar een gepaste oplossing.
Joska – Happy Department
I had to return the first order because…
I had to return the first order because sizing didn’t fit and the company was very responsive.
12 de maio de 2025
Resposta da Steel & Barnett
Hi Susan,
Thank you for your kind review!
Sorry to hear the size wasn’t right the first time, but we’re glad to hear you were happy with our quick service. We always do our best to make the return process as smooth as possible.
Joska – The Happy Department
High Quality Bracelets that will last forever
My husband and I got matching bracelets. I got a small but it was still just a bit too big so I twisted it, soaked it in water, and molded it so it would stay twisted and it looks really cool! The quality of the leather and clasp is high. They are well made. They are our BFF bracelets! (we're in our 60s)
12 de maio de 2025
Resposta da Steel & Barnett
Hi Kelly,
What a wonderful review – thank you for sharing!
It’s so lovely to hear that you’re wearing matching bracelets. The fact that they’ve become your BFF bracelets truly makes our day, that’s exactly what we hope to create!
Joska – The Happy Department
DPD did not deliver my purchase on time.
DPD did not deliver my purchase and looked like the delivery update just stayed at one location. I mailed your service team and Joska Devoogt gave me excellent service with fast responses and always keeping me updated. She is a special person to have in your team. She makes the client feel that they not just a number but a relation to the company. Can you please tell her that I really appreciate all she has done. Helga Smith
6 de maio de 2025
Resposta da Steel & Barnett
Hello Helga,
Thank you so much for your heartwarming words, Helga what a wonderful compliment! It was truly a pleasure to assist you during the frustrating delivery situation.
I’m incredibly happy to hear that you felt heard and supported, and that my help made a difference. Your feedback means a lot to me and to our entire team.
Joska – Happy Department
Resposta da Steel & Barnett
Hi James,
Thank you for your review! We're glad to hear you find our products stylish and of great quality, that's exactly what we aim for!
Joska – Happy Department
Brilliant item
Recipient loved the gift. Very good quality well presented and speeded delivery. Would recommend thank you
3 de abril de 2025
Resposta da Steel & Barnett
Hello Jocelyn,
Thank you so much for your kind feedback! We're thrilled to hear that the recipient loved the gift and that you were happy with the quality, presentation, and speedy delivery.
Joska - Happy Department
Alles wat ik besteld heb ziet er mo01
Alles wat ik besteld heb ziet er mooi uit en de verpakking die meegeleverd wordt is klasse
23 de abril de 2025
Resposta da Steel & Barnett
Hallo,
Bedankt voor je bericht en je fijne feedback!
Wat fijn om te horen dat je tevreden bent met je bestelling én met onze verpakking
Joska - Happy Department
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.