Joska was so helpful when I contacted Steel & Barnett with an issue regarding the bracelet I'd just purchased for my partner. It was resolved so quickly and communication was excellent. Thank you for... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Bestelling nooit ontvangen. (Schuld transporteur), deze werd terug gestuurd. Daarna werd bestelling terugbetaald minus verzendkosten. Na boze mail kreeg ik deze ook pas terug. Het was een kadootj... Ver mais
A empresa respondeu
Een armbandje besteld wat matched met een eerdere bestelling. Bij de transporteur DPD is het pakketje spoorloos verdwenen. Contact gezocht met de klantenservice van Steel&Barnett. Hier ben ik uitste... Ver mais
A empresa respondeu
Snelle levering. Netjes verpakt : eerste bestelling in juwelendoosje, andere in een net etuitje. Veilig bezorgd. Maar vooral zeer mooi materiaal en goeie kwaliteit en prachtige juwelen. Zowel mijn pet... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
STEEL & BARNETT is a Belgian jewelry brand founded by life partners Yoshi and Steffie, built on a shared passion for craftsmanship and human connection. What began in 2019 as a small home project has grown into an international brand trusted by retailers in more than 22 countries, while staying true to its original values: care, quality, and consistency. Every STEEL & BARNETT piece is designed to be worn with confidence and meaning. Our jewelry is crafted to feel timeless rather than trendy, combining refined materials with subtle design so it fits naturally into everyday life and life’s most important moments. Many of our pieces are chosen as gifts, marking milestones such as weddings, anniversaries, or simple gestures of appreciation. We believe trust is built through details. From thoughtful design and durable materials to reliable service and clear communication, we aim to deliver a seamless experience both online and in-store. When challenges arise, we approach them with empathy and a solution-first mindset, always listening and improving. At STEEL & BARNETT, jewelry is more than an accessory. It is a symbol of connection, appreciation, and personal style, created to be worn, gifted, and valued across generations.
Informações de contato
Pathoekeweg 120G, 8000, Brugge, Bélgica
- service@steelandbarnett.com
- steelandbarnett.com
4,5
Excelente
460 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
It was a present and our friend
It was a present and our friend, Ronald, is really excited
25 de agosto de 2026
Resposta da Steel & Barnett
Hi Stefan,
Thank you so much for your kind review! We’re delighted to hear that Ronald is really happy with his gift. 😊
Joska - Happy Department
Helpful customer support
Joska was so helpful when I contacted Steel & Barnett with an issue regarding the bracelet I'd just purchased for my partner. It was resolved so quickly and communication was excellent. Thank you for your great service.
1 de setembro de 2026
Avaliação não solicitada
Resposta da Steel & Barnett
Hello Victoria,
Thank you so much for your wonderful review! We’re delighted to hear that we could resolve the issue quickly and that you were happy with our service and communication. We truly appreciate your kind words!
Joska - Happy Departement
Very responsive client service and…
Very responsive client service and great product ! Delivery is perfect, I highly recommand
6 de setembro de 2026
Avaliação não solicitada
Resposta da Steel & Barnett
Hello Julie,
Thank you so much for your wonderful review! We’re delighted to hear that you’re happy with our service, products, and delivery.
Joska - Happy Department
Resposta da Steel & Barnett
Hello Jeremy,
Thank you so much for your great review! We're very happy to hear that you're enjoying our products. We truly appreciate your support!
Joska - Happy Department
Nadat ik de verkeerde armband gekregen…
Nadat ik de verkeerde armband gekregen had die ik niet besteld had, contact opgenomen en alsnog de armband die ik besteld had alsnog ontvangen. De armband die ik niet besteld had mocht ik houden.
Kortom een prima service.
29 de julho de 2026
Resposta da Steel & Barnett
Hartelijk dank voor uw mooie review!
Fijn om te horen dat we dit naar tevredenheid voor u hebben kunnen oplossen. We wensen u veel plezier met uw armband! 😊
Joska - Happy Department
M wife bought me a bracelet a couple…
M wife bought me a bracelet a couple years ago...she told me it was the largest one they had. I put it on and it was snug. Eventually it stretched out and now fits perfectly. I order a large one for my second and it was very loose...I put them together and yep...the one she bought was not the largest...it was a medium. I then ordered a medium and it was the correct size. I wished I had known the length of the bracelet to measure the size around my wrist to get hte correct size. I will state the shipping is fast...I ordered it and four days later it was at my door.
15 de julho de 2026
Resposta da Steel & Barnett
Thank you for your detailed review, Bob! We’re sorry there was some initial confusion about the correct size. The measurements and sizing information for our bracelets are available on our website to help you choose the right fit. We’re glad to hear that you eventually found the correct size and that you were happy with our fast delivery. Enjoy your bracelet!
Joska - Happy Department
Always really kind when I have to…
Always really kind when I have to reached out for questions. Really fast and responsive.
13 de julho de 2026
Resposta da Steel & Barnett
Thank you so much for your kind review, Ebony! We’re delighted to hear that you’re happy with our customer service and quick responses. We truly appreciate your support!
Joska - Happy Department
Zeer vriendelijke, nette, snelle service
Van een van de armbandjes was het slot na een paar maanden kapot. Ik werd zeer vriendelijk en snel geholpen. Na een paar foto's te hebben gestuurd, werd gelijk een nieuw armbandje opgestuurd.
3 de agosto de 2026
Avaliação não solicitada
Resposta da Steel & Barnett
Bedankt voor je mooie review, Joy! Fijn om te horen dat je tevreden bent over onze snelle en vriendelijke service en dat we het probleem snel voor je konden oplossen. Veel plezier met je nieuwe armband!
Joska - Happy Department
Great products
Great products, great price, and excellent job getting it to me quickly!!
13 de julho de 2026
Resposta da Steel & Barnett
Thank you for your great review, Erik! We’re delighted to hear that you’re happy with our products, prices, and fast delivery. Enjoy your order! 😊
Joska - Happy Department
Fast shipping and great communication
Very quick to dispatch and ship items.
Great communication during the returns process, and very understanding when my posted return item seemingly got lost in the post.
30 de julho de 2026
Avaliação não solicitada
Resposta da Steel & Barnett
Thank you for your great review, Michael! We’re happy to hear that you were pleased with our fast shipping and communication. We truly appreciate your understanding and trust!
Joska - Happy Department
Resposta da Steel & Barnett
Bedankt voor je mooie review, Bianca! Wat fijn om te horen dat je onze service als zeer netjes hebt ervaren. We waarderen je vertrouwen. 😊
Joska - Happy Department
Customs Delay
I didn't realize that the shipment was originating in Belgium nor was I advised that once received in the USA, I would be required to fill out a customs declaration. That took about three days to work out and came as a surprise.
6 de julho de 2026
Resposta da Steel & Barnett
Thank you for your 4-star review, Ralph, despite the unexpected customs issue. We have sent you an email with a few additional questions so we can investigate this with FedEx and find out why you were asked to get involved in the customs process.
Joska - Happy Department
Resposta da Steel & Barnett
Hello Olivier,
Thank you for your kind review! We’re delighted to hear that you’re happy with both our products and our after-sales service.
Joska - Happy Department
This was my first time ordering a gift…
This was my first time ordering a gift for my husband at Steel & Barnett, and it won't be my last. I bought two bracelets. My husband had a minor issue with the clasp on one of the bracelets, and after I reached out to customer service about it, they sent me a replacement almost immediately. They were very communicative and very responsive. I will definitely be ordering from here again.
16 de junho de 2026
Resposta da Steel & Barnett
Dear Amy,
Thank you so much for this wonderful review! We're delighted to hear that your first experience with Steel & Barnett was such a positive one.
We're glad we were able to resolve the issue with the clasp quickly, and we truly appreciate your kind words about our customer service.
We look forward to welcoming you back in the future.
Joska - Happy Department
The product came in a timely manner …
The product came in a timely manner and was as advertised.
18 de junho de 2026
Resposta da Steel & Barnett
Thank you for your review, Terri.
We’re glad to hear that the product was delivered on time and met your expectations.
Joska - Happy Department
Resposta da Steel & Barnett
Bedankt voor uw fijne review, Heidi.
We zijn blij om te horen dat u onze service als vlot, vriendelijk en flexibel heeft ervaren. Dat waarderen we enorm.
Joska - Happy Department
Super transactie en super kwaliteit van…
Super transactie en super kwaliteit van de producten!
8 de junho de 2026
Resposta da Steel & Barnett
Bedankt voor je mooie review, Jacob! Fantastisch om te lezen dat je zo tevreden bent over zowel de transactie als de kwaliteit van onze producten. 😊
Joska - Happy Department
Zeer goed service en levering, top kwaliteit
Zeer goed service en levering. En top kwaliteit. Extra pluspunt is dat het Belgisch is. Kan er niets op aanmerken en heb intussen al verschillende modellen gekocht om cadeau te geven. Geen klachten over. Kan het alleen aanbevelen.
1 de junho de 2026
Resposta da Steel & Barnett
Hallo Christel,
Bedankt voor je prachtige review en je vertrouwen in STEEL & BARNETT!
Wat fijn om te horen dat je tevreden bent over onze service, levering en kwaliteit. Extra leuk dat je onze Belgische roots apprecieert. We vinden het geweldig dat je intussen al verschillende modellen hebt gekocht om cadeau te geven.
Bedankt om ons aan te bevelen en veel plezier met je aankopen!
Joska
Happy Department
prima ontvangen
5 de junho de 2026
Resposta da Steel & Barnett
Hallo Nellie,
Bedankt voor je review!
Fijn om te horen dat je bestelling goed is aangekomen. We wensen je veel plezier ermee!
Joska
Happy Department
Al een paar keer een aantal armbandjes…
Al een paar keer een aantal armbandjes besteld. Goeie keus in kwalitatief goede producten met een zeer goede service. Ben blij met de gekochte producten.
26 de junho de 2026
Avaliação não solicitada
Resposta da Steel & Barnett
Hallo Andrew,
Bedankt voor je mooie review en je vertrouwen in STEEL & BARNETT!
Wat fijn om te horen dat je al meerdere keren bij ons hebt besteld en tevreden bent over de kwaliteit, keuze en service. We wensen je veel plezier met je armbandjes!
Joska
Happy Department
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.