Joska was so helpful when I contacted Steel & Barnett with an issue regarding the bracelet I'd just purchased for my partner. It was resolved so quickly and communication was excellent. Thank you for... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Bestelling nooit ontvangen. (Schuld transporteur), deze werd terug gestuurd. Daarna werd bestelling terugbetaald minus verzendkosten. Na boze mail kreeg ik deze ook pas terug. Het was een kadootj... Ver mais
A empresa respondeu
Een armbandje besteld wat matched met een eerdere bestelling. Bij de transporteur DPD is het pakketje spoorloos verdwenen. Contact gezocht met de klantenservice van Steel&Barnett. Hier ben ik uitste... Ver mais
A empresa respondeu
Snelle levering. Netjes verpakt : eerste bestelling in juwelendoosje, andere in een net etuitje. Veilig bezorgd. Maar vooral zeer mooi materiaal en goeie kwaliteit en prachtige juwelen. Zowel mijn pet... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
STEEL & BARNETT is a Belgian jewelry brand founded by life partners Yoshi and Steffie, built on a shared passion for craftsmanship and human connection. What began in 2019 as a small home project has grown into an international brand trusted by retailers in more than 22 countries, while staying true to its original values: care, quality, and consistency. Every STEEL & BARNETT piece is designed to be worn with confidence and meaning. Our jewelry is crafted to feel timeless rather than trendy, combining refined materials with subtle design so it fits naturally into everyday life and life’s most important moments. Many of our pieces are chosen as gifts, marking milestones such as weddings, anniversaries, or simple gestures of appreciation. We believe trust is built through details. From thoughtful design and durable materials to reliable service and clear communication, we aim to deliver a seamless experience both online and in-store. When challenges arise, we approach them with empathy and a solution-first mindset, always listening and improving. At STEEL & BARNETT, jewelry is more than an accessory. It is a symbol of connection, appreciation, and personal style, created to be worn, gifted, and valued across generations.
Informações de contato
Pathoekeweg 120G, 8000, Brugge, Bélgica
- service@steelandbarnett.com
- steelandbarnett.com
4,5
Excelente
460 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good morning
Good morning , I ordered a bracelet for my brother in law for Christmas I ordered late and still got it 2 days before x- mad . I think you guys very much .
YOU GUYS ARE GREAT ! !
17 de dezembro de 2024
Resposta da Steel & Barnett
Hello Richard,
We’re thrilled to hear that the bracelet arrived in time for Christmas and that you’re happy with our service. Your kind words mean a lot to us! If you ever need anything else, we’re always here to help.
Joska - Happy Department
Resposta da Steel & Barnett
We’re glad everything is okay for you. If you have any questions or need assistance, feel free to reach out to us!
Joska - Happy Department
Correct
Correct, klantvriendelijk en vooral een prachtige, stijlvolle, waardevolle collectie.
9 de dezembro de 2024
Resposta da Steel & Barnett
Hallo Ingrid,
Bedankt voor je prachtige review!
We waarderen het enorm dat je onze service als correct en klantvriendelijk hebt ervaren. Het doet ons ook veel plezier om te horen dat je onze collectie als stijlvol en waardevol ziet. Mocht je in de toekomst nog vragen hebben of hulp nodig hebben, laat het ons gerust weten!
Joska - Happy Department
Unfortunately received the wrong size…
Unfortunately received the wrong size bracelets, but I had to pay for the return costs. This is not nice!!
16 de dezembro de 2024
Resposta da Steel & Barnett
We’re sorry to hear that you received the wrong size bracelets and that you’re unhappy about the return costs. We understand this can be frustrating and appreciate your honest review.
If you have any further questions or if there’s anything we can do to make this right, please don’t hesitate to contact us. We’re always here to help.
Joska - Happy Department
Top notch quality!
I bought 3 different bracelets for my man and he loved it! Quality is definitely priority to the company.
5 de dezembro de 2024
Resposta da Steel & Barnett
Hi Marie,
Thank you for your review!
We’re thrilled to hear that your husband loved the bracelets! It’s great to know you appreciate the quality we strive for. If you ever need anything else, we’re here to help.
Joska - Happy Department
Matige klantenservice
Bestelling nooit ontvangen. (Schuld transporteur), deze werd terug gestuurd. Daarna werd bestelling terugbetaald minus verzendkosten. Na boze mail kreeg ik deze ook pas terug.
Het was een kadootje met BF korting. Uiteindelijk veel duurder ergens anders moeten kopen. Geen begrip of reactie hierop.
29 de novembro de 2024
Resposta da Steel & Barnett
Wat jammer om te horen dat je deze ervaring hebt gehad. Onze oprechte excuses voor het ongemak dat je hebt ervaren met de levering en de afhandeling van de terugbetaling.
We begrijpen dat dit erg frustrerend moet zijn geweest, zeker omdat het om een cadeautje ging. Het is absoluut niet onze bedoeling geweest om je een vervelend gevoel te geven.
Mocht je nog verdere vragen of opmerkingen hebben, staan we uiteraard klaar om je verder te helpen.
Joska - Happy Department
Super blij met mijn kadootje voor mijn…
Super blij met mijn kadootje voor mijn vriend hopelijk vind hij dat ook..
Super service en ben goed geholpen door
Joska..
Alles wat ik vroeg kon en was geen probleem.
Ga zo door!!!
3 de dezembro de 2024
Resposta da Steel & Barnett
Wat een leuke review, bedankt voor je vriendelijke woorden!
We zijn blij om te horen dat je zo tevreden bent met je cadeautje en onze service. Hopelijk vindt je vriend het net zo mooi als jij!
Mocht je in de toekomst nog vragen hebben, staan we uiteraard weer voor je klaar.
Joska - Happy Department
On time delivery and great quality
On time delivery, perfect size, great quality and looks great on me. I will be adding more to my S&B collection as this is my 3rd purchase
25 de novembro de 2024
Resposta da Steel & Barnett
It’s great to hear that you’re so satisfied with your purchase! We’re happy that the bracelet fits perfectly and you appreciate the quality. Thank you for your trust in us, and we look forward to welcoming you back for your next purchase!
Joska - Happy Department 😊
Mixed result
it is a mixed result because you delivered a very nice bracelet (Harrison) but it is very very difficult to close.
29 de novembro de 2024
Resposta da Steel & Barnett
Thank you for your feedback! We understand that it can sometimes be a challenge to close the bracelet properly. We hope you’ll be able to get the hang of it! If you need any assistance, we’re always here to help.
Joska - Happy Department 😊
Ik ben een zeer tevreden klant!
28 de novembro de 2024
Resposta da Steel & Barnett
Wat geweldig om te horen dat je een zeer tevreden klant bent! We zijn blij dat je tevreden bent met je ervaring. Als je in de toekomst nog iets nodig hebt, staan we altijd voor je klaar!
Joska - Happy Department 😊
Incredible good service!
Ordered the wrong thing by mistake, but Joska from the client service was super quick to realise my mistake and fix it for me.
Truly a company that cares!
18 de dezembro de 2024
Avaliação não solicitada
Resposta da Steel & Barnett
Thank you for your fantastic feedback! We’re glad I could assist you quickly and resolve your issue. Customer satisfaction is very important to us, and we appreciate that you had a positive experience. If you need any help in the future, we’re always here for you!
Joska - Happy Department 😊
Great quality, good price
Great quality, quick delivery, very happy with my purchase
25 de novembro de 2024
Resposta da Steel & Barnett
Bedankt voor je positieve feedback! We zijn blij om te horen dat je tevreden bent met de kwaliteit en de snelle levering. Veel plezier met je aankoop!
Joska - Happy Department 😊
worse experience haven't yet received…
worse experience haven't yet received refund whereas we had send the item back.....
15 de novembro de 2024
Resposta da Steel & Barnett
Hello Mohammed,
Thank you for your review! As you can see through your tracking link, the package has not yet arrived with us. As long as we haven't received the package, we are unfortunately unable to process the refund. It's a shame that you gave a 1-star rating for this, as there is unfortunately nothing we can do about it.
We hope to hear from you about your package soon!
Resposta da Steel & Barnett
Natuurlijk! Bedankt voor je geweldige feedback! We zijn blij om te horen dat je tevreden bent met onze producten en de snelle levering. Jouw tevredenheid is onze grootste motivatie. Veel plezier met je aankoop!
Joska - Happy Department 😊
YOU WILL BE CHARGED TWO RETURN FEES!
While the checkout process on their website was fine, my problems started when I tried to return the bracelet that I had purchased from them. I was charged TWO return fees: One when I took the item to the post office to return the item, and TWO when Steel & Barnett charged me a SECOND time fee for returning the item. After repeated, repeated emails, they were unrelenting in refunding me at least one return postage. BUYER BEWARE: You will be penalized for returning an item, forcing you to pay and be charged TWO return fees and they will be unrelenting in their stubbornness and illogical explanations to charge you twice.
7 de novembro de 2024
Avaliação não solicitada
Resposta da Steel & Barnett
Dear,
Thank you for taking the time to leave a review. We’re sorry to hear about your frustration regarding the return process and appreciate the opportunity to provide some clarification.
Our policy states that shipping costs are non-refundable, as these are used to cover the delivery of the package to the customer. Additionally, return shipping fees are the responsibility of the customer, as outlined in our terms and conditions. This means there may be two separate charges: the original shipping fee and the cost of returning the package., meaning you were not charged twice for your return.
We understand this may not always align with customer expectations, and we value your feedback as it helps us continue to improve our communication and service. Should you have any further questions or concerns, we encourage you to reach out to our customer support team.
Snelle en correcte levering.
Snelle en correcte levering.
Mooi product met degelijke afwerking.
Blij met de aangekochte armband
4 de novembro de 2024
Resposta da Steel & Barnett
Bedankt voor je mooie feedback! We zijn blij om te horen dat de levering snel en correct was en dat je tevreden bent met het product en de degelijke afwerking. Veel plezier met je nieuwe armband!
Joska - Happy Department 😊
Poor customer service
I have been trying to get a refund on a bracelet since I’ve sent it back after emails I have yet to hear back regarding the refund on my credit card.
6 de novembro de 2024
Resposta da Steel & Barnett
Hi Sandra,
I replied to your email on November 27 and November 12.
I think you might not be receiving my emails, or they may be going to your spam folder.
Could you please email me from a different email address? I will also send you another email. service@steelandbarnett.com
Thank you
Joska
Resposta da Steel & Barnett
Thank you for your feedback! Glad you're satisfied.
Joska - Happy Department
A very goog quality bracelects
28 de outubro de 2024
Resposta da Steel & Barnett
Hi Michal,
Thank you for your positive feedback! Glad you're satisfied with the quality.
Joska - Happy Department
Steel & Barnett offers high-quality…
Steel & Barnett offers high-quality bracelets with fast shipping and beautiful designs. While I did experience a quality issue when a bracelet came apart after a couple of weeks, their customer service was quick and professional in resolving the problem. The leather and beaded bracelets are made with quality materials, and my husband enjoys wearing them. The products are reasonably priced, making Steel & Barnett a great choice for stylish accessories. Overall, a solid 4-star experience with room for some product durability improvements.
13 de novembro de 2024
Avaliação não solicitada
Resposta da Steel & Barnett
Thank you for your detailed and honest feedback! We're glad to hear you're happy with our designs, materials, and customer service. We appreciate your comment. Hopefully, your husband will enjoy his bracelets for a long time!
Joska - Happy Department
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