Steel Door Company  Avaliações 

128
•
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I have used the steel door company not only on my private home but we also upsell these to new build customers across my regions developments. We have had nothing short of amazing service throu... Ver mais

Avaliado com 5 de um total de 5 estrelas

I had a brilliant experience with The Steel Door Company from start to finish. The install team were a delight to have at my property, really friendly, exceptional workmanship by people who clearly ta... Ver mais

Avaliado com 5 de um total de 5 estrelas

Steel door company installed our double door set that we are really pleased with, the whole experience was 5 star. They made it really easy for us and always did what they said they were going to do.... Ver mais

Avaliado com 5 de um total de 5 estrelas

Brilliant customer service from start to finish. My internal doors are stunning 😍 the fitters were extremely polite and professional. I would highly recommend this company. Well done to the whole... Ver mais

Detalhes da empresa

  1. Indústria de Vidros

Escrito pela empresa

We provide a variety of layouts for our internal steel door sets and room dividers that are specially made to meet the specific needs of each project. Both regular swing doors and sliding doors, available in single or double setups, are offered by The Steel Door Company. Customers can select fixed side screens and over-panels to go with our steel doors based on their preferences and available space. Our doors have a wide range of ironmongery components, such as pull handles, lever/latch systems, and the capacity to hold them open.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

128 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 33% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(128)

70 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

"We initially looked at Crittall…

"We initially looked at Crittall windows, but the high costs and long lead times were a major hurdle. Other suppliers suggested aluminum alternatives, but we felt the bulky frames compromised the slim, heritage aesthetic we were after.

Everything changed when we found The Steel Door Company. From start to finish, the advice we received was impeccable, and they delivered the exact architectural look we envisioned. A huge thank you to the team—specifically Steve, whose impartial guidance was invaluable, and Lewis, who was the ultimate professional throughout the installation. Their attention to detail and care were outstanding. They are a credit to the company, and I wouldn’t hesitate to recommend them to anyone seeking high-end steel solutions."

12 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing quality and great service

Amazing quality and great service. Jess is an absolute star. We had a small issue with the floor after install, Jess and her team resolved it quickly and perfectly. I would definitely recommend this company for both quality and workmanship. Thank you so much Paula

18 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great experience from start to finish

Great experience from start to finish. The doors look incredible, feel substantial and were a great price.
Sales were lovely. The surveyor was thorough and the fitters were super polite, tidy and knowledgeable. My husband is quite picky about finishes and he is incredibly impressed with the job the fitters have done.
We will be recommending them to everyone we know.

2 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The only thing I can say is WOW

The only thing I can say is WOW! After waiting a few weeks for our beautiful new doors to arrive, everything has exceeded our expectations. From the moment we met fitters Lewis and Owen we knew we were in good hands.
The quality of the doors is unbelievable, they have completely changed the space, making our home feel much bigger and so luxurious.
Thank you to the whole team at Steel Door Company, it’s been a pleasure to deal with you and very refreshing to find such exceptional service.

12 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The best in the business

They fitted the glass conference room in my office at BCMK Law. The best in the business, amazing. From start to finish. They came on time and did a fantastic job.

20 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing!!!!

Amazing, we are so pleased with our new doors! The service and communication from start to finish was exceptional. Lewis and Owen, our fitters, answered all of our questions and did a fantastic job. Would recommend without hesitation. Thank
You so much!

22 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The best in the business

What a great company, a first class service from booking to fitting of the doors and the quality of the product.

Big shout out to Jess Roberts. Excellent Customer service, this is the definition of someone that is customer centric focused.

Also a big thank you to the two fitters, extremely professional and polite, whilst leaving the job tidy.

A great UK based company, wishing them all the success that will surely come their way.

19 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Aberdeen Steeldoor Installation

Evening Jess @ Steeldoor
Well it’s been a hectic final two weeks tidying up as the various trades completed the finishing touches to our (we think stunning) renovation!

Your door has gained so much attention!

From our Architect , Builder and friends who’ve visited to help us move stuff back downstairs from our attic bolthole home upstairs over the last 7months.

I hope the photos do justice to your beautiful door.

Well done all at Steeldoor!

Merry Christmas to you all and hope you gain plenty new orders in 2026 and beyond.

19 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Steel Door Company

The Steel Door Company offer very competitive rates as compared to other door companies supplying either the same product or very similar.

The customer service from my experience was exceptional, in that everyone I had contact with, were professional, helpful and friendly.

The product that I received was of a high standard and installed to a high standard; which i can say from my own experience, is becoming a rare thing these days.

Thank you

17 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great team, great service, great doors

My conversation started with Jack over a year before the doors were fitted, purely down to the build journey, but he kept in regular contact with me which I appreciated. Once the openings were fully ready, the team came measured, discussed the options and we ordered the doors :-)

Lead time was fine and they were installed by two friendly, polite engineers who were diligent and just got on with task of getting them fitted. My doors look amazing, really happy with the quality. I'm going to order another one this week :-) thank you Jack and Natalia for all your support

24 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly Recommend Steel Door Company

The Steel Door Company did a fantastic job with the installation from start to finish. The guys were super good at communication, keeping me informed every step of the way, and the work was done efficiently. The door itself is a high-quality product that looks great and feels incredibly secure. I highly recommend them!

11 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant Team and Top-Notch Results

I couldn’t be happier with my experience with this steel door company. From start to finish, the service was professional, efficient, and truly top-notch. Tyler, Rob, and Olle came to fit the door, and they did a brilliant job. They were professional, efficient, and very courteous throughout the entire installation. I’m extremely pleased with the quality of the door and the excellent service provided. Highly recommend!

10 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very efficient and friendly service.

We ordered a glass and steel door recently and the whole process could not have been simpler. There was no issue over the fact that the wall and door frame wasn’t straight and as promised the door was delivered and fitted before Christmas.

Tyler and Ollie arrived and fitted the door quickly and efficiently, dealing with any minor issues such as the trim being black and not the same RAL colour as the door itself in an efficient and friendly manner. They were both such nice lads and a joy to have working with us albeit briefly.

We would definitely use The Steel Door Company again.

Sarah & Jay Jetley

4 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Set of glazed doors

Installation was for a pair of glazed internal doors to the day room from the entrance hall, exceptional product exceeded our expectations and is now a show piece. The general approach from the 'back' office was very professional at all times we were kept informed. What also stood out was the installation team, slick, clean and effortless. Highly recommended.

9 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I contacted this company for a quote…

I contacted this company for a quote for two double doors and one single door. The quote I received was over £21,000, which came as a surprise because their website advertises “made-to-measure fire rated steel doors” for £3,400 including taxes with no indication that this is a starting price or limited to very specific dimensions.
To ensure I wasn’t misunderstanding the information, I went back to the website and was able to add a “Fire Rated Steel Door FD30 Glass Fire Doors Made To Measure” to my cart for £3,400, tax included. The screenshot attached clearly shows this, with no disclaimer about size restrictions, starting prices, or additional costs. The website even allows checkout at this price, which naturally leads customers to believe this is the genuine cost of a made-to-measure fire rated door.
When I called the company to politely clarify the huge discrepancy between the online price and the £21,000 quote, the initial representative transferred me to someone senior possibly the manager or owner, though he did not identify himself. Unfortunately, the conversation quickly turned unprofessional.
Rather than listening to my concern about the website being misleading, he immediately became defensive and dismissive. He accused me of attempting to purchase the doors online at the lower price, despite my clear explanation that I was simply trying to understand why the quoted price was so much higher than the advertised one. When I pointed out that the website allows customers to check out a made-to-measure FD30 door for £3,400 (as shown in my screenshot), he became abrupt, irritated, and stated that I was “not a good fit” and that the company would not be working with me.
His tone was unnecessarily rude and entirely disproportionate to the situation. I was not disputing their quote; I was pointing out misleading pricing information and seeking clarity as any reasonable customer would. For a company charging premium prices, the lack of professionalism and basic courtesy was astonishing.
Overall, my experience revealed both misleading website information and exceptionally poor customer service. For a company selling doors at a £21,000 price point, I would have expected far more transparency, respect, and professionalism.

3 de dezembro de 2025
Avaliação não solicitada
logotipo da Steel Door Company

Resposta da Steel Door Company

DISCLAIMER: WE DID NOT CARRY OUT ANY WORK FOR THIS CUSTOMER
(This is the case for all of our 1 star reviews.)

Thank you for taking the time to share your feedback. We are sorry to hear that your experience with our sales team did not meet your expectations, and we appreciate the opportunity to clarify the concerns raised.

Regarding Pricing and Our Website Information
The product page you referred to includes the following statement:

“This is a made to measure product. The listed price is a starting guide, based on a size of 1170 x 2000mm. Final costs including installation will be confirmed after a survey.”

This disclaimer is displayed to ensure customers understand that the listed price is a starting guide only. Made to measure fire rated steel doors vary significantly in cost depending on overall size, configuration, glazing, hardware requirements, fire rating specification, installation needs and the number of units required.

Adding a made to measure product to the online basket does not generate a final price. This is standard practice across industries that supply bespoke and safety critical products. The purpose of the website listing is to provide an indicative entry point for a typical single made to measure door, not a tailored quotation for multiple bespoke units.

Advertising Standards and Transparency
Google Ads allows us to advertise these products because our pricing clearly states that the listed figure is a starting price. This aligns with advertising standards, including ASA guidelines, which permit the promotion of customised or made to measure goods provided that:

the price shown is a valid "from" price

it is clearly communicated that final pricing depends on individual specifications

Our listing meets these requirements because it explains that the displayed price is a guide based on a particular size and that a survey is required to confirm final costs.

Even so, we always welcome opportunities to improve clarity and we will be adding a clearer disclaimer to the basket page to avoid any future misunderstanding.

About Your Interaction With Our Team
We are genuinely sorry that your interaction with our sales department felt unsatisfactory. We take all feedback seriously and will investigate this internally.

However, it is important to clarify that placing a made to measure product into an online cart does not constitute a final order or price and it does not include the collaborative service we provide through consultation, design discussions and a professional site survey. When we survey a project, we take responsibility for the accuracy of measurements and the success of the installation. This level of service cannot be replicated through a simple online checkout.

Our Customer Approach
We work very closely with all of our clients and our reviews consistently reflect the positive outcomes of those projects. If issues ever arise, we are known for resolving them quickly and professionally.

Because our process involves detailed consultation and partnership, it is essential for us to ensure a good fit with every customer. For that reason, we reserve the right to decide when a project is not suitable for us. This is always done with the intention of ensuring the best possible experience for all parties involved. We are sorry to hear that this was disappointing for you.

Final Note
Once again, we wish to emphasise that we did not carry out any work for this reviewer and that this is true for all 1 star reviews we receive. Our completed projects and customer relationships overwhelmingly reflect the high standards we are known for.

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