Stilton Butchers Avaliações 

1.662
O TrustScore é 2 de um total de 5

2,1

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

Poor communication & Unable to get a response. I ordered a delivery from Stilton Butchers and was notified that due to the extreme weather conditions, they had been advised not to deliver, which was... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ordered on the 28th of July, have been calling and emailing since the 5th of august when the delivery date had came and went. In this time I have received multiple promotional emails before eventually... Ver mais

Avaliado com 1 de um total de 5 estrelas

I do not want to write this review as never left a negative one before. If you get the meat its good quality, but chances are you will not get the meat, and you will almost cerainly not get it on the... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ive used stilton for a while now and have ordered from them over the years . They're always honest if something goes out of kit which can happen to anyone but I've always had a great result and resp... Ver mais

Detalhes da empresa

  1. Açougue

Escrito pela empresa

Stilton Butchers is a family-run butchers which was opened in 1978 by Peter Morgan. Stilton Butchers take pride in delivering top-quality, fresh British meat to homes nationwide.


Informações de contato

2,1

Ruim

O TrustScore é 2 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 1% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

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2,1

Todas as avaliações

(1.662)

350 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Are they still in Business??

I have waited in all day for a delivery from this company. I placed the order on the 18th July, which was acknowledged; money shows as being taken on the 20th July from my bank, and delivery should have been today. I have tried contacting them as there was no email to say that the order was out for delivery, but the phone number says 'wrong number dialled' even though Stilton Butchers comes up as the recipient! I am still being bombarded with adverts from them, even as I write this review!!

24 de julho de 2026
Avaliação não solicitada
logotipo da Stilton Butchers

Resposta da Stilton Butchers

Thank you for your review.

We're sorry that you were disappointed with your experience.

Your order was unfortunately affected by the exceptional heatwave experienced across the UK. During this period, our courier advised us to temporarily suspend certain fresh meat deliveries to help ensure products were not exposed to unsafe temperatures while in transit. As a business supplying fresh, perishable food, we will always put food safety ahead of meeting a delivery date.

We appreciate that this was frustrating, and throughout the delay our office team spoke with you directly and also responded to your emails to explain the situation and provide updates. As it became clear that you no longer had confidence in us, we felt the most appropriate resolution was to issue you with a full refund, which has now been processed.

We do respectfully ask that reviews accurately reflect the circumstances. We remained in business throughout, communicated with you on multiple occasions, and refunded your order in full without hesitation.

We sincerely apologise for the inconvenience caused and wish you all the best.

Avaliado com 1 de um total de 5 estrelas

Please do not order with this company

Please do not order with this company.
I placed an order order for over £100.00 to be delivered on June 3rd this year which is my birthday so had arranged a BBQ with my family that day.
Nothing arrived so I constantly rang,emailed , sending messages on WhatsApp but had no response.
The phone number published just says that “you have dialled an incorrect number” so obviously not able to communicate.
I have still continued to try to contact them but not being able to reach them.
I have contacted my bank who have been very helpful in refunding me.
So, to conclude please do not deal with Stilton Butchers as they take your money but won’t deliver or communicate with you.

3 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Really poor service from start and…

Really poor service from start and still no delivery 2 weeks later. Worse than that no communication or response on my request for refund. I know things can go wrong and unforced, like hit weather, but it’s how a company acts to make right and keep you informed. Stilton butchers fall way short on this. I would not organise a bbq expecting a delivery from them beforehand- it probably won’t arrive!

10 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

BEWARE


1. Seductive advertising
2.Efficient order process
3.They take your money but then ......
4. Then nothing.
5. No communication (even the advertised contact telephone is false)
6. And no delivery !!

The Owner James Morgan claims to be available on WhatsApp (07777 727397) but never answers (except when it suits him).

Other reviewers say that their suppliers have foreclosed on him. Good. They need to be removed from the scene so they can't scam any more good honest folk,

15 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Delivery deferred from last Friday(too…

Delivery deferred from last Friday(too hot) to yesterday. No text from carrier no email from Stilton. Waited on all day, no delivery. Phone number on order doesn't work, email on order doesn't work, had a pop back to use a different email address, but so far no response to that. WILL MY DELIVERY HAPPEN TODAY THE 17TH.???? hopefully. Not very happy. Something happened last time with my order. Carrier 'lost it' apparently, ! Think this might be the last time ordering.

16 de julho de 2026
Avaliado com 1 de um total de 5 estrelas

The worst customer service I’ve…

The worst customer service I’ve experienced. Absolute scammers. Put an order in over £50. Delivery was supposed to be June 19th. Their phone number on their website is bogus. They don’t reply to emails. Avoid unless you want to lose your money.

13 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Stay away

Stay away. You have been warned. It seems this company is now stealing money from customers and not sending out goods

29 de junho de 2026
logotipo da Stilton Butchers

Resposta da Stilton Butchers

Dear Paul

We're sorry to read your review.

We believe there has been a misunderstanding regarding your order. At the time this review was posted, your scheduled delivery date had not yet passed. We responded to your concerns promptly and, despite your order not yet being due for delivery, we issued you with a full refund immediately as a gesture of goodwill.

We take any suggestion that we "steal money" from customers extremely seriously and categorically reject this allegation.

Prior to your scheduled delivery, we had already emailed all affected customers to explain that, due to the extreme UK heatwave and courier disruption, some orders could be delayed. This decision was taken to ensure that fresh products were not dispatched if we could not be confident they would arrive in perfect condition.

We also recently introduced our new customer service landline, 01733 930330, making it even easier for customers to speak directly with our team regarding any queries or concerns.

If you would like to discuss your experience further, please contact us on 01733 930330 or email info@stiltonbutchers.co.uk.

Kind regards,

Stilton Butchers

Avaliado com 1 de um total de 5 estrelas

Although I ordered from this company…

Although I ordered from this company some years ago, I have recently ordered from them, paid them, and no goods were despatched or delivered. When finally spoke to owner(James) he apologised and assured me of refund. Despite several messages they have never refunded, nor delivered product. They are scamming people out of their money and you should not deal with them!

16 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Large outstanding Order

I placed a large order on 12/3/26 and was promised delivery on 25/3/26. As of the date of this message (4/7/26) I still have not received my meat.
Total of £113.27 I fear is lost.
It’s impossible to make contact with them by phone , email or what’s app.
On their stationery they have a business address of 7 Acorn Business Centre , Newmarket, Suffolk CB8 7SY.
I even visited that address last week and found out that they have not been trading from that address for a long time.
They should not be taking orders as people are being conned daily.

12 de março de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Cannot give any lower but I would

Cannot give any lower but I would! AVOID AVOID AVOID!! He is taking people's money and not delivering. He will play the nice guy and lie about the system being down and to pay him through bank transfer when he calls you personally. You then pay and he never sends your order. Phone numbers are disconnected. Emails arent answered and WhatsApp is now 1 tick unread. We need to report him and send this con artist to prison! This is fraud James and you will be sent down!

29 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

ABSOLUTE CON ARTIST

ABSOLUTE CON ARTIST. TAKES PEOPLES ORDERS AND MONEY AND DOESN'T EVEN AIM TO DELIVER WHAT PEOPLE HAVE PAID FOR. JAMES MORGAN (STILTON BUTCHERS) HAVE NO SUPPLIERS AS THEY ARE BLACK LISTED AS THEY HAVEN'T PAID THEM EITHER. HE IS JUST ADVERTISING GOODS HE HAS NO WAY OF SUPPLYING TAKING PEOPLES MONEY BEFORE HE GOES BANKRUPT WHICH WONT BE LONG NOW AS HE HAS A WINDING ORDER AGAINST HIM GOING THROUGH. DO NOT ORDER FROM THIS TOTAL CON ARTIST PIECE OF SHIT

2 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

unfortunately 1 star is the lowest…

unfortunately 1 star is the lowest score. this company is a rip off, promises after promises but no delivery, if you care about saving your hard earned cash, do no use this shower of cowboys, don't just take my word for it check them out on face book. quick enough to take your money, you'd be better off buying a lottery ticket.

5 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Something is definitely wrong!!

Something has definitely changed with this company.
I have used in the past with great satisfaction, but this all changed in May.
Ordered fillet steaks from email promotion. Money taken strait away with a delivery date of 03 June - still waiting!!
Tried contacting via email with no response. Next it was telephone only to get Incorrect number dialled. Finally WhatsApp, only to get a message that they are no longer on WhatsApp.
I can only think that they are taking peoples money and going to disappear.
Still getting emails offering chateaubriand, which I suspect is a continuing scam.
I have now contacted VISA and left them to take the case on board.
Do not use this company🤮

19 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Terrible Customer Service

I placed an order on 31 May for delivery on 10 June. Stilton stated they had issues with their system and my order was delayed. They stated in the email they would call after 2pm on 10 June. I received no call I have tried repeatedly to get in touch with them regarding my order with very little joy.

I have been a customer of Stilton Butchers for years, but I find the current level of customer service terrible.

I would not recommend them at all

19 de junho de 2026
Avaliado com 1 de um total de 5 estrelas

Really bad customer service..

Really bad customer service... My order should have been delievered on 10th June. No sign of my order, no response to e-mails and WhatsApp messages. Yet I have been charged for the order. I'm also getting e-mails encouraging me to place another order!!!! Shocking communication and feeling very frustrated.

19 de junho de 2026
Avaliação não solicitada

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