Stocalfe Response Avaliações 

209
•
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Nick and Colin delivered my courtesy car today. They were very professional, polite and offered to help me understand the features of the car. They explained everything in detail and they made the... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

After a long day at work, My driver Stuart kept in touch with me on his journey from Wales To Grimsby and my courtesy car was delivered in great condition. Stuart is the sort of person you need on y... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Really friendly and professional service from start to finish. The team were very nice, helpful, and explained everything clearly when they delivered the hire car. They made the whole process really e... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Very nice man called Colin dropped of the hire car, he was really thorough checking over the car and very friendly. The hire car was sorted out and delivered really quickly which is very impressive as... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Seguradora de Acidentes

Escrito pela empresa

Stocalfe Response is an established provider of Credit and Intervention Hire to motorists and commercial fleets involved in road traffic accidents. From Recovery, Repairs, Replacement Vehicles and Personal Injuries, we're a one-stop-shop when it comes to accident management. We promise we'll make it a seamless, stress-free experience and get you back on the road in no time.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

209 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 66% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(209)

74 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Thankyou Edward

Thankyou Edward
The whole experience with your business worked perfectly
Thanks to all invoved
Regards
Pete S

10 de dezembro de 2024
Avaliação não solicitada
logotipo da Stocalfe Response

Resposta da Stocalfe Response

Hi Pete,
We will be sure to pass on your feedback to Edward.
Thank you,
Stocalfe Response

Avaliado com 5 de um total de 5 estrelas

Luke is extremely efficient with good…

Luke is extremely efficient with good communication skills

19 de novembro de 2024
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Resposta da Stocalfe Response

Hi James,
We really appreciate you taking the time to leave us a 5 star review and have passed on your comments to Luke thank you.
Best wishes,
Stocalfe Response

Avaliado com 5 de um total de 5 estrelas

No fault claim .

I recently used stocalfe response to help me with a no fault claim . I dealt mainly with Lewis Broomhall and between them they have given me great service and advice. My claim was sorted out quite quickly and they got me a decent hire car while this was on going. I would like to add , that even though I have been paid out, I am still able to email or call Lewis for advice and more correspondence to parties involved with my claim. A great and efficient service. Thank you . Mr Patrick j Clifford

9 de setembro de 2024
Avaliação não solicitada
logotipo da Stocalfe Response

Resposta da Stocalfe Response

Hello Patrick,
Thank you very much for leaving us a 5 star review. We will certainly pass on your feedback to Lewis who I am sure will really appreciate it.
All the best,
Stocalfe Response

Avaliado com 5 de um total de 5 estrelas

Lewis Broomhall

Excellent service throughout my no fault claim, Lewis Broomhall was very helpful throughout the process.

21 de outubro de 2024
Avaliação não solicitada
logotipo da Stocalfe Response

Resposta da Stocalfe Response

Hello Adam,
Thank you for leaving us a 5 star review. We will be certain to pass on your comments to Lewis.
Much appreciated,
Stocalfe Response

Avaliado com 5 de um total de 5 estrelas

Great communication

3 de outubro de 2024
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Resposta da Stocalfe Response

Hello Andrew,
Thank you for leaving us a 5 star review. We appreciate you taking the time.
Many thanks,
Stocalfe Response

Avaliado com 5 de um total de 5 estrelas

The Customer Service Department

The Customer Service Department, especially Lewis was fantastic in handling my case. Their professionalism and communication skills were just perfect. Their proactiveness and instant responses helped to make everything move seamlessly. Well done Team

6 de setembro de 2024
Avaliação não solicitada
logotipo da Stocalfe Response

Resposta da Stocalfe Response

Hello Zebron,
Thanks for taking the time to leave us such a great review.
We will pass on your compliments to Lewis, who will certainly appreciate it!
All the best,
Stocalfe Response

Avaliado com 5 de um total de 5 estrelas

Would just like to say how professional…

Would just like to say how professional Lewis broomhall was after a non fault accident he made the situation easier to deal with, he is a credit to your business many thanks Lewis

2 de outubro de 2024
Avaliação não solicitada
logotipo da Stocalfe Response

Resposta da Stocalfe Response

Hello Christopher,
Thank you leaving us a 5 star review. We will be sure to pass on your compliments to Lews who will greatly appreciate it.
Best wishes,
Stocalfe Response

Avaliado com 5 de um total de 5 estrelas

Absolutely brilliant can't fault the…

Absolutely brilliant can't fault the team.
Lewis especially who has handled everything and has gone above and beyond..
Very recommended 👌..

30 de setembro de 2024
Avaliação não solicitada
logotipo da Stocalfe Response

Resposta da Stocalfe Response

Hello Christopher,
Thank you very much for writing us such a great review!
We are pleased to hear that Lewis has been helpful and we will be sure to pass on your feedback to him.
Best wishes,
Stocalfe Response

Avaliado com 5 de um total de 5 estrelas

Great service .fast and helpful .took…

Great service .fast and helpful .took the stress out of the accident.and helped me to cary on with my everyday life.

14 de setembro de 2024
Avaliação não solicitada
logotipo da Stocalfe Response

Resposta da Stocalfe Response

Hello Mark,
Thank you very much for leaving us a 5 star review and positive feedback. It is greatly appreciated.
Best wishes,
Stocalfe Response

Avaliado com 5 de um total de 5 estrelas

Fantastic Team

I got in contact with Stocalfe after someone went into the side of my vehicle and the team were absolutely amazing at talking me through the process of what happens next and supplied me with a hire car, which was a dream to drive! I mostly spoke with Lewis Broomhall, who was great at keeping in contact with me with updates throughout the ordeal. Fantastic team, can not fault them.

24 de setembro de 2024
Avaliação não solicitada
logotipo da Stocalfe Response

Resposta da Stocalfe Response

Hello Ingrid,
Thanks for taking the time to leave us a 5 star review!
We will pass on your comments to Lewis who I am sure will greatly appreciate it.
All the best,
Stocalfe Response

Avaliado com 1 de um total de 5 estrelas

HORRIFIC is the only word I can use to…

HORRIFIC is the only word I can use to describe this company DO NOT USE THEM!!!
They led me to believe that they were my insurance company! And I was in a non fault accident and they are trying to get money from me as the third party won’t pay for the hire vehicle they are absolutely horrific and vile sent me to a debt collector for £8,000+

HORRIFIC DO NOT USE THEM

17 de outubro de 2023
Avaliação não solicitada
logotipo da Stocalfe Response

Resposta da Stocalfe Response

Hello,
Thank you for providing us with your feedback. We have requested further information from you to gain an understanding into your issue raised and ideally provide a resolution but haven't yet received a response.
We also cannot find you in any of your records on our systems.
Please can you provide us with your email and claim reference and we can seek to resolve your complaint?
Best regards,
Stocalfe Response

Avaliado com 5 de um total de 5 estrelas

They are very efficient and talk you…

They are very efficient and talk you through the whole process , answering any questions you may have . All in all I couldn’t of asked for a better service , very helpful.

13 de agosto de 2024
logotipo da Stocalfe Response

Resposta da Stocalfe Response

Hello,
Thanks for taking the time to leave us a 5 star review, we really appreciate it.
Best wishes,
Stocalfe Response

Avaliado com 5 de um total de 5 estrelas

My car was in an accident and I was…

My car was in an accident and I was supported by Lewis Broomhall during the time that my car was getting fixed. They really helped me and ensured I had the smoothest process! I will recommend anytime and any day.

1 de agosto de 2024
Avaliação não solicitada
logotipo da Stocalfe Response

Resposta da Stocalfe Response

Hello Esther,
Thank you for leaving us a 5 star review. We will be sure to pass on your feedback to Lewis who will greatly appreciate it.
Best wishes,
Stocalfe Response

Avaliado com 5 de um total de 5 estrelas

Following a collision with my car…

Following a collision with my car Stocalfe (Luke Jackson) was very responsive and helpful in sorting out replacement hire car, getting my car recovered, repaired and back on the road quickly. Many thanks!

23 de maio de 2024
Avaliação não solicitada
logotipo da Stocalfe Response

Resposta da Stocalfe Response

Hi Tim,
Thank you for leaving us a 5 star review. We will pass on your comments to Luke.
Much appreciated,
Stocalfe Response

Avaliado com 5 de um total de 5 estrelas

Luke Jackson from Stocalfe Response was…

Luke Jackson from Stocalfe Response was very easy and polite to deal with. We all hope that we won't need to use our insurance, but when you do, you only hope to get someone like look at the other end.

22 de maio de 2024
Avaliação não solicitada
logotipo da Stocalfe Response

Resposta da Stocalfe Response

Hi Lee,
Thank you for leaving us a great review. We will pass on your comments to Luke who I am sure will greatly appreciate it.
Many thanks,
Stocalfe Response

Avaliado com 5 de um total de 5 estrelas

Friendly and helpful.

I used Stocalfe Response after a driver went into the back of car last month. I found the team to be very helpful, especially Luke, who kept it touch a couple of times a week while the case was being settled. When there were delays from the other party's insurers, Luke pursued the matter and always returned my calls and emails quickly. It's such a stressful time when you've had an accident, so having someone sympathetic on the other end of the phone was great. I now have my payout and am looking for a new car. Very happy with my experience!

1 de maio de 2024
Avaliação não solicitada
logotipo da Stocalfe Response

Resposta da Stocalfe Response

Hi Joanne,
Thank you for taking the time to leave us such a detailed review. We are glad to read that you are happy using our services.
We will pass on your feedback to Luke who I am sure will really appreciate it.
Best wishes,
Stocalfe Response

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