I ordered a tile sample said it was blue and white but it arrived and was black and white. It arrived a full week after stated at purchase. There was no way readily available to reach customer servic... Ver mais
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Veja o que dizem as avaliações
I’ve been working with Matt for months now trying to hone in my tile order for our house build. He has been nothing but accommodation and helpful throughout the process. Making sure my sample ti... Ver mais
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Matt was very professional to work with on my tile order. To have a representative to work directly with gifts such security. I would definitely like to work with this company again when the opportuni... Ver mais
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John M and Kathy O at Stone Tile Depot made our day here at Reinforcements Inc. We are a nonprofit organization that restores the homes of military veterans and Gold Star spouses. We placed an order f... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
High Quality Discounted Marble, Granite, Travertine, Pebble And Limestone Tiles And Mosaics Directly From Factory. All Products In Stock!
Stone Tile Depot - Direct From Factory
Escrito pela empresa
- Low Price Guarantee
- If you find a current lower price on an identical, in-stock item from any other store, we will match the price. The product must be a matching brand, quality, model number, and color. Just send us the ad, printout, or photo for validation. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling or other additional charges. Our friendly expert staff is knowledgeable in all kinds of natural stone applications such as kitchen and bathroom renovation. You can reach us by using our toll-free line: 1-800-622-8708
Informações de contato
Pleasant Valley Road 25383, 20152, Chantilly, Estados Unidos
- 1-800-622-8708
- om@stonetiledepot.com
- stonetiledepot.com
4,3
Excelente
881 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Unfortunately the original size I…
Unfortunately the original size I ordered was out of stock, but Iselda found an alternative and followed up on the refund for the differential. The marble pavers everything I hoped!
19 de junho de 2025
Resposta da Stone Tile Depot
Hello Chad,
Thank you for your support. We truly appreciate your business.
Best Regards,
JJ
Stone Tile Depot
Product did not match sample.
Order was filled and delivered in a reasonable time. However the delivered items did not match the sample we had previously ordered and we have not heard from STD for two business days after reporting the problem.
23 de junho de 2025
Resposta da Stone Tile Depot
Hello Eric,
I am sorry what you were experincing with your order. It sees you have received the replacement pieces. Please et me know if you have further questions.
Best Regards,
JJ
Stone Tile Depot
Great first time experience
Communication with the company was prompt. The size of my sample was great!! The sample arrived with excellent packaging to ensure no damage.
I would definitely use them again!
24 de junho de 2025
Resposta da Stone Tile Depot
Hello Freda,
Thanks for choosing us. We appreciate the opportunity serving you.
Best Regards,
JJ
Stone Tile Depot
The tile is beautiful and is exactly…
The tile is beautiful and is exactly like the picture. We received our shipment very quickly. Great job!
13 de junho de 2025
Resposta da Stone Tile Depot
Hello Diane,
Thank you for your support. It is our pleasure to work with you.
Best Regards,
JJ
Stone Tile Depot
Ana Rojas
Ana Rojas provides excellent, knowledgeable, speedy customer service.
8 de julho de 2025
Avaliação não solicitada
Resposta da Stone Tile Depot
Dear Customer,
Thank you for your business.
Best Regards,
JJ
Stone Tile Depot
From begining to end the experience was…
From begining to end the experience was professinal. Phone order to driveway delivery.
Thank you!
5 de junho de 2025
Resposta da Stone Tile Depot
Hello Murray,
Thank you for your support. We truly appreciate your business.
Best Regards,
JJ
Stone Tile Depot
Tracking number for samples
Ana answered my question and was a delight to chat with.
8 de julho de 2025
Avaliação não solicitada
Resposta da Stone Tile Depot
Dear Customer,
Thank you for your support. looking forward to serving you.
Best Regards,
JJ
Stone Tile Depot
Great service and quick shipping
Great service and quick shipping. I was in a bind to get tile that was out of stock locally and Ana and team worked super fast to confirm tile and get it shipped the next day.
25 de junho de 2025
Avaliação não solicitada
Resposta da Stone Tile Depot
Hello Brooke,
Thank you for your business. It is our pleasure to work with you.
Best Regards,
JJ
Stone Tile Depot
Beautiful!
5 de junho de 2025
Resposta da Stone Tile Depot
Hello Katie,
Thank you for your business....
Best Regards,
JJ
Stone Tile Depot
Beautiful Carrara marble sample.
3 de junho de 2025
Resposta da Stone Tile Depot
Hello Cristina,
Thank you for doing business with us and we appreciate your support.
Best Regards,
JJ
Stone Tile Depot
Five Stars
Excellent quality. Excellent price. Superior service!
1 de junho de 2025
Avaliação não solicitada
Resposta da Stone Tile Depot
Hello Adams,
Thank you for your comments. We really apprecite your business.
Best Regards
JJ
Stone Tile Depot
Horrible service
Horrible service. Been trying to return two cases of tiles for almost 2 weeks and they’re just giving me the runaround.
2 de junho de 2025
Resposta da Stone Tile Depot
Hello Bril,
I am very sorry for the inconvenience we caused you for these two boxes. No worries, we will refund the cost of these two boxes and keep them. Later on you may need some tiles for replacements.
Best Regards,
JJ
Stone Tile Depot
Wonderful tile and customer service
25 de junho de 2025
Avaliação não solicitada
Resposta da Stone Tile Depot
Hello Steven,
Thank you for your purchase. It has been our plesure to serve you.
Best Regards
JJ
Stone Tile Depot
Ana handled my order and was very…
Ana handled my order and was very helpful to source the tiles we wanted.
24 de junho de 2025
Avaliação não solicitada
Resposta da Stone Tile Depot
Hello Wendy,
Thank you for your comments. We appreciate your business.
Best Regards,
JJ
Stone Tile Depot
Tiles were curved, and unusable
Your reply is incorrect. I love the color and design of this tile and have no issue with the look. Unfortunately though, most of the tiles that arrived were curved and not flat, making at least 50% of them unusable for my tile project. I understand that a few tiles may have issues, that’s why I ordered the extra 15%.
There should’ve been better quality control before they were shipped.
20 de maio de 2025
Resposta da Stone Tile Depot
Hi Mei,
I am sorry to hear that you weren`t happy with the look and shape of these tiles.. These tiles are glazed over terracotta body. Purposely gives a rustic look with hand made applications. You can also see these tiles on the website depicting what they look like when installed.
If you are unble to use these tiles we can take them back. However, they need to be packed the way you received them. Please let me know. My email address is jj@stonetiledepot.com.
Best Regards,
JJ
Stone Tile Depot
My service representative
My service representative, Ana was great. I needed samples of outdoor
Porcelain tiles sent out and they were
delivered very quickly. Tiles look great, cost is very competitive and will be ordering from Stone Tile Depot because of this experience.
16 de junho de 2025
Avaliação não solicitada
Resposta da Stone Tile Depot
Hello John,
Thank you for your comments. Looking forward to working with you in the near future.
Best Regrds,
JJ
Stone Tile Depot
Resposta da Stone Tile Depot
Hello Adrienne,
Thank you for your comments. Looking forward to getting an order from you.
Best Regards,
JJ
Stone Tile Depot
Excellent packing and shipping
Each box of tiles was carefully wrapped and protected. All sample tiles arrived in perfect condition.
19 de maio de 2025
Resposta da Stone Tile Depot
Hello Sallie,
We apprecite your business. Looking forward to working with you in the near future.
Best Regards,
JJ
Stone Tole Depot
Love the tile
Love the tile, Shipping a bit much as it was $99.00 for 13 one square foot tiles.
14 de maio de 2025
Resposta da Stone Tile Depot
Hello Nancy,
I am sorry to hear that you weren`t happy with shipping charges. Actually, we fixed shipping on mosiac shipments to a flate rate. If you were to order 130sf you would have paid the same mount $99.00. Perhaps next time around..
Best regards,
JJ
Stone Tile Depot
Resposta da Stone Tile Depot
Hello Ted,
Thank you for your comments. Looking forward to working with you in the near future.
Best Regards,
JJ
Stone Tile Depot
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