I own an installation company and i have been using Stone Traders since they began operating. Their service and prices are amongst the best in the country. I would not hesitate to recommend them... Ver mais
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Veja o que dizem as avaliações
Beautiful tiles,easy to sign up & order,easy payment.Great price & delivery cost.Tiles were in great packaging & arrived earlier than expected.No damaged tiles. If we need any more tiles I'll definit... Ver mais
The samples ordered arrived the next day, As did the actual order of 24 tiles. Unfortunately although very well packed and protected 7 out of 24 were broken. Stonetrader were very fast to offer refu... Ver mais
A empresa respondeu
Fantastic company to use either online or using their extensive product knowledge over the phone. I have used them several times and the service is consistently good with prompt delivery when it is... Ver mais
A empresa respondeu
Detalhes da empresa
Informações de contato
European House, 93 Wellington Road , LS12 1DZ, Leeds, Estados Unidos
- 0113 231 1572
- sales@stonetrader.co.uk
- stonetrader.co.uk
4,6
Excelente
585 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fast delivery great value
16 de maio de 2019
Avaliação não solicitada
Resposta da Stonetrader
Hi,
Thank you for taking the time to leave us a fantastic review on Trustpilot!
We are glad your happy with the speed and value of our services, We hope you use us again.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
Fantastic company to use either online…
Fantastic company to use either online or using their extensive product knowledge over the phone. I have used them several times and the service is consistently good with prompt delivery when it is promised. Work colleagues have use too and same great service and prompt after sales when 1 delivery had a few broken tiles in the middle of a box not caused by transit or handling. Price is great too.👍
Will certainly use again as I go about renovating a couple of houses I have to bring up to date.
26 de abril de 2019
Avaliação não solicitada
Resposta da Stonetrader
Hi Mark,
Thank you for taking the time to leave us a fantastic review on Trustpilot!
We are pleased that you have had an positive experience with us, we are also happy that you are going to be using us again and that your pleased with our knowledge on our products.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
Excellent service.
19 de abril de 2019
Avaliação não solicitada
Resposta da Stonetrader
Hi Nora,
Thank you for taking the time to leave us a fantastic review on Trustpilot!
We are pleased to hear that you found our service to be excellent, we will keep making an effort and keep up to our usually high standards.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
fast delivery
fast delivery, no hassle, exactly what I wanted. I have ordered from here twice now and each time it has been exactly what I wanted the way I wanted it at a good price.
27 de março de 2019
Avaliação não solicitada
Resposta da Stonetrader
Hi Jamb,
Thank you for taking the time to leave us a fantastic review on Trustpilot!
We are pleased to hear that you found our site easy to use and that you loved our service. Were always happy to hear of customers using us again after an enjoyable first experience.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
Really impressed
Really impressed, was looking to add to tiles I already had in kitchen. Ordered 5 and they are a perfect match, quick delivery and beautifully packaged. Thank you
16 de março de 2019
Avaliação não solicitada
Resposta da Stonetrader
Hi David,
Thank you for taking the time to leave us a fantastic review on Trustpilot!
We are pleased that you found the tiles you were looking for and that they were a perfect match to the ones you already had. Also we are happy to hear that you found the delivery to be quick and in good condition.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
Tile Tastic!
Great company, been recommending you to everyone, such good value, and Gareth was great, ringing to let me know an hour before delivery came so I could make sure I was in.
14 de março de 2019
Avaliação não solicitada
Resposta da Stonetrader
Hi Laura,
Thank you for taking the time to leave us a fantastic review on Trustpilot!
We are pleased that your experience with our staff was an enjoyable one, and that you were able to be present to accept your delivery.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
Excellent Supplier
My order was handled expeditiously and consider them to be a first class supplier
9 de março de 2019
Avaliação não solicitada
Resposta da Stonetrader
Hi ,
Thank you for taking the time to leave us a fantastic review on Trustpilot!
We are glad your happy with the speed and value of our services, as for us being a first class supplier, its something we pride our self on.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
Great product and service
19 de fevereiro de 2019
Avaliação não solicitada
Resposta da Stonetrader
Hi Kerry,
Thank you for taking the time to leave us a fantastic review on Trustpilot!
We are glad your happy with the service you had from us and the products , We hope you use us again.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
Excellent service and delivery
Excellent service and delivery. I've used stone trader a number of times and have no hesitation to use again or recommend.
19 de fevereiro de 2019
Avaliação não solicitada
Resposta da Stonetrader
Hi Cain,
Thank you for taking the time to leave us an amazing review on our Trustpilot page!
We are thrilled to hear that you are happy with your tiles and delivery, also that you would use us again, we hope to see you again soon.
If you need any further advice or assistance with your metro tiles please don't hesitate to contact us.
Kind regards,
Stone Trader
Ask for 3 samples all 3 samples arrived…
Ask for 3 samples all 3 samples arrived broken.
18 de fevereiro de 2019
Avaliação não solicitada
Resposta da Stonetrader
Hi Roy,
Thank you for taking the time to leave us a review.
I am really sorry to hear that your sample order from us arrived damaged. We have just introduced a new packaging to stop this from happening on our Metro range. Unfortunately your order was one of the last to be sent without this so I can only apologise that they arrived damaged.
We weren't aware that the samples arrived damaged. If you would of made us aware of the issue via either phone, email or our live chat service we would of happily replaced the samples tiles for you in the new packaging.
Stone Trader
Easy to order
Easy to order. Delivered quickly. Driver had great device to get our two pallets of tiles in front of the garage
16 de fevereiro de 2019
Avaliação não solicitada
Resposta da Stonetrader
Hi Jol, Thank you for taking the time to leave us a fantastic review on Trustpilot! We are glad your happy with the speed and value of our services, as for the delivery i will pass your comments to the carrier company. We hope you use us again. If you need any further advice or assistance please don't hesitate to contact us. Kind regards, Stone Trader
Excellent service
Excellent service; staff contactable and very helpful. Speedy delivery... and no P&P costs!
9 de fevereiro de 2019
Avaliação não solicitada
Resposta da Stonetrader
Hi Jacky,
Thank you for taking the time to leave us a fantastic review on Trustpilot!
We are glad your happy with the speed and value of our services, We hope you use us again.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
Super fast delivery of quality tiles and supplies
Easy transaction.Top Quality Tiles. Quick delivery at exact informed time by polite driver.
31 de janeiro de 2019
Avaliação não solicitada
Resposta da Stonetrader
Hi Christine,
Thank you for taking the time to leave us a great review on Trustpilot!
It's great to hear that our customers find our service easy and our quality high, also its good to know that our carrier company are doing there best to be punctual and polite . We couldn't be happier!
If you need any advice or assistance regarding your order don't hesitate to contact us.
Kind regards,
Stone Trader
Best price
Best price, hassle free transaction and accurate delivery date and time.
28 de janeiro de 2019
Avaliação não solicitada
Resposta da Stonetrader
Hi Aurangzeb,
Thank you for taking the time to leave us a great review on Trustpilot!
We pride our self on providing customers with the best of everything including price, Also its always a pleasure to hear that our carriers are doing there job correct in delivering your order on time.
If you need any advice or assistance regarding your order don't hesitate to contact us.
Kind regards,
Stone Trader
I was looking for some travertine stone…excellent all round
I was looking for some travertine stone tiles as we have fitted a new extraction fan and needed several more rows to match existing tiles, the tiiles were not easy to find but I found them here and the price was amazing, the delivery costs and times were also the best I could find, the tiles came super fast and are now on my wall and you couldn’t know there were several yeas apart from the original,ones.
12 de janeiro de 2019
Avaliação não solicitada
Resposta da Stonetrader
Hi,
Thank you for taking the time to leave us a great review on Trustpilot!
We are glad that you found the tiles you needed and that they matched perfectly, we are also happy that the service our carrier company provided was to our expectations. We couldn't be happier!
If you need any advice or assistance regarding your order don't hesitate to contact us.
Kind regards,
Stone Trader
Ordered my tiles and received the wrong…
Ordered my tiles and received the wrong ones, so i contacted them to tell them of the issue, they said to email them with the picture of the tiles and they will reply to the email. Its been 5 days today and still no reply, will have to chase them up again!!!!
20 de dezembro de 2018
Avaliação não solicitada
Resposta da Stonetrader
Hi Soheb,
We pride our self on our customer service and on this occasion we have fallen short of our usual high standards.
We apologise that you received the wrong tiles and there was a delay in replying to your email , i believe the correct tiles have been dispatched and you have received them.
Sorry for any inconvenience this has caused.
Kind regards,
Stone Trader
Fast and great value.
17 de dezembro de 2018
Avaliação não solicitada
Resposta da Stonetrader
Hi Paul,
Thank you for taking the time to leave us a fantastic review on Trustpilot!
We are glad your happy with the speed and value of our services, its something we pride our self on.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
Awesome service metro tiles bought…
Awesome service metro tiles bought online for delivery to Scotland 3rd of the price and no issues with delivery would highly recommend. Thanks again
13 de dezembro de 2018
Avaliação não solicitada
Resposta da Stonetrader
Hi George,
Thank you for taking the time to leave us a fantastic review on Trustpilot!
It's fantastic to hear we've given you great product and great prices and that you've recommended us. We look forward to seeing you again soon.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
The only negative is I think postage is…
The only negative is I think postage is quite high for the amount of tiles I ordered, the post cost half the price again that I paid for the tiles, and now I find I have a box left but it would probably cost too much to send back.
30 de novembro de 2018
Avaliação não solicitada
Resposta da Stonetrader
Hi Dawn,
Thank you for taking the time to leave our company a Great review on our Trustpilot page.
With regards to our delivery charges, the reason we charge this amount on our metro range is because we have found that sending this type of tile which is fragile until fixed on the wall via a parcel carrier has resulted in high volumes of damaged and unusable product.
We do subsidised the delivery cost from our carriers to ensure we are giving our customers the best possible value for money on orders of this type.
If you need any advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
First class stock
First class stock. Had a problem with a small number of broken tiles when delivered. Contacted 'Stonetrader', who immediatly replaced them. Brilliant service.
27 de novembro de 2018
Avaliação não solicitada
Resposta da Stonetrader
Hi Mrs Proctor,
Thank you for taking the time to leave our company a Great Review on our Trustpilot page.
We are happy your received your replacements, we apologise about any inconvenience caused due to the broken tiles, sometimes it can happen during transit.
If you need any advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
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