I own an installation company and i have been using Stone Traders since they began operating. Their service and prices are amongst the best in the country. I would not hesitate to recommend them... Ver mais
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Veja o que dizem as avaliações
Beautiful tiles,easy to sign up & order,easy payment.Great price & delivery cost.Tiles were in great packaging & arrived earlier than expected.No damaged tiles. If we need any more tiles I'll definit... Ver mais
The samples ordered arrived the next day, As did the actual order of 24 tiles. Unfortunately although very well packed and protected 7 out of 24 were broken. Stonetrader were very fast to offer refu... Ver mais
A empresa respondeu
Fantastic company to use either online or using their extensive product knowledge over the phone. I have used them several times and the service is consistently good with prompt delivery when it is... Ver mais
A empresa respondeu
Detalhes da empresa
Informações de contato
European House, 93 Wellington Road , LS12 1DZ, Leeds, Estados Unidos
- 0113 231 1572
- sales@stonetrader.co.uk
- stonetrader.co.uk
4,6
Excelente
585 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great company to deal with ...
Great company to deal with ordered tiles one day delivered the following day , can’t fault that .
24 de novembro de 2018
Avaliação não solicitada
Resposta da Stonetrader
Hi Steve,
Thank you for taking the time to leave us a fantastic review on Trustpilot!
We are glad you are happy with the service you received and the delivery times were prompt.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
Easy to use site
Easy to use site, easy to order. Excellent prices, and very prompt delivery.
9 de novembro de 2018
Avaliação não solicitada
Resposta da Stonetrader
Hi Clark,
Thank you for taking the time to leave us a fantastic review on Trustpilot!
We are pleased to hear that you found our site easy to use and that you loved our prices, Also its Good to hear that our carrier company are keeping up to our high standards with prompt delivery's.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
Great Service
Fast, efficient and product just as advertised. Next day delivery as promised.
1 de novembro de 2018
Avaliação não solicitada
Resposta da Stonetrader
Hi Pam,
Thank you for taking the time to leave us a fantastic review on Trustpilot!
We are glad to hear that you have had your tiles delivered when required and that you found our service fast and efficient, I will pass your comment on to our team.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
I shopped around and found stone trader…
I shopped around and found stone trader to be the cheapest by £100 and that included next day delivery. Cant beat that, good quality good price fast delivery . Excellent communication.
26 de outubro de 2018
Avaliação não solicitada
Resposta da Stonetrader
Hi Annette,
Thank you for taking the time to leave us a fantastic review on Trustpilot!
Its always nice to hear that our customers like our prices.
We also are pleased to hear our carrier company are doing there job correctly too by delivering your goods on time.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
Great company
Great company - great prices.
I looked around a lot before deciding to make this purchase. Not only was Stonetrader highly competitive, but the tiles were excellent quality too.
I'd recommend them to anyone.
15 de outubro de 2018
Avaliação não solicitada
Resposta da Stonetrader
Hi Angela,
Thank you for taking the time to leave us a great review on Trustpilot!
It's great to hear your very positive comments about our delivery service and products.
Also thank you saying you would recommend us to anyone.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
Great service and product
I ordered my tiles online at a very competitive price and they were delivered on time. Unfortunately approximately half a box were damaged in transit, I contacted Stonetrader and they immediately sent a whole box as a replacement, which arrived the next working day - fantastic!
9 de outubro de 2018
Avaliação não solicitada
Resposta da Stonetrader
Hi Steven,
Thank you for taking the time to leave us a great review on Trustpilot!
We apologise that you received damaged tiles but I am glad that we could rectify this issue and that you are happy with the replacements.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
Highly recommend this company - excellent quality stones!
We are having our patio done and so glad we decided to go with Stonetraders! We ordered black limestone slabs and it arrived in perfect condition. Such good quality even our builder commented on it. Our neighbour ordered similar slabs but from B&Q and it was half the thickness of these from Stonetraders! The quality is so much better.
We had one little hiccup with the sealant but the customer team (Karen & Lynn in particular) have been very helpful and arranged a refund.
We will most definitely use this company for all our future stone needs.
Also a tip- if you try to order online and it informs you that it does not deliver to your area, please phone them and place order over the phone, they can double check for you.
5 de setembro de 2018
Avaliação não solicitada
Very impressed
Very impressed. The tiles are great and at a very low price. Fast delivery too. I will be using Stonetrader again.
4 de setembro de 2018
Avaliação não solicitada
Resposta da Stonetrader
Hi Michael,
Thank you for taking the time to leave us an amazing review on our Trustpilot page!
We are thrilled to hear that you are happy with your tiles and delivery, also that you would use us again, we hope to see you again soon.
If you need any further advice or assistance with your metro tiles please don't hesitate to contact us.
Kind regards,
Stone Trader
Excellent value quality tiles
Excellent value quality tiles - delighted with my purchase!
2 de setembro de 2018
Avaliação não solicitada
Resposta da Stonetrader
Hi Caroline,
Thank you for taking the time to leave us an amazing review on our Trustpilot page!
Its good to hear that you are happy with your purchase and that the quality exceeded your expectations.
If you need any further advice or assistance with your metro tiles please don't hesitate to contact us.
Kind regards,
Stone Trader
Product and service both spot on!
Really good experience from start to finish - great value for money tiles and order was fulfilled and delivered swiftly, with good communication throughout. Delivery guy was helpful getting tiles to front door.
28 de agosto de 2018
Avaliação não solicitada
Resposta da Stonetrader
Hi Michael,
Thank you for taking the time to leave us a great review on our Trustpilot page!
We are thrilled that you've had a great all round experience shopping with us, also you were pleased with the communication between us, Hope to see you again soon!
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
Broken tile
when ordered the sample tile I was asked what day I wanted it delivered, asked for a Friday, the tile arrived on the Thursday when no one was at home so Royal mail posted it through the letter box, so when I got home I found the tile in pieces on the floor. As it was only a sample I glued it back together so we could see the colour. Why ask what day you want delivered if you don't bother sticking to it. Not a good service.
23 de agosto de 2018
Avaliação não solicitada
Resposta da Stonetrader
Hi Simon,
Thank you for taking the time to leave our company a review on our Trust pilot page.
I am really sorry that you've received your sample damaged and that it didn't arrive on your chosen day.
We send our samples via Royal mail and the majority arrive on the correct day but unfortunately the odd one or two can arrive either side of the day stated. We have refunded you for the sample.
If you need any advice or assistance please don't hesitate to contact us.
Kind regards,
Peter
Travertine tiles
Ordered tiles to repair existing installation, got the correct tiles a day or two later. Excellent.
17 de agosto de 2018
Avaliação não solicitada
Resposta da Stonetrader
Hi,
Thank you for taking the time to leave us a great review on our Trustpilot page!
We are thrilled that you found the tiles you needed and they matched what tiles you already have,
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
I cant really comment on work done by…
I cant really comment on work done by this company as I only sent for a sample tile what I can say is the tile was the same colour as on there website page
31 de julho de 2018
Avaliação não solicitada
Resposta da Stonetrader
Hi Ann,
Thank you for taking the time to leave us a review on our Trustpilot page!
We are happy that your sample arrived on time and that you found it the same colour as described.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
Excellent
Very good company to work with. Ordering was quick and easy and goods delivered when said. Very reasonable prices also, would definitely use again
19 de julho de 2018
Avaliação não solicitada
Resposta da Stonetrader
Hi Lucy,
Thank you for taking the time to leave us a fantastic review on Trustpilot!
It's fantastic to hear we've given you a great product and great prices and that your going to use us again. We look forward to seeing you again soon.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
Delivery was prompt and communication…
Delivery was prompt and communication with the drivers when needed was helpful and polite. Several tiles arrived broken though which was frustrating due to the high price of delivery.
22 de junho de 2018
Avaliação não solicitada
Resposta da Stonetrader
Hi Simon,
Thank you for taking the time to leave our company a review on our Trust pilot page.
I am really sorry that you've received some damaged tiles. If you email us regarding this with the details we will either get them replaced or refund you for them if they aren't required.
If you need any advice or assistance please don't hesitate to contact us.
Kind regards,
Peter
Resposta da Stonetrader
Hi,
Thank you for taking the time to leave us a fantastic review on Trustpilot!
We pride our self on our customer service and communication skills, we are happy you find them satisfactory.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
Very good materials arrived on time and…
Very good materials arrived on time and in good condition 5 stars
26 de maio de 2018
Avaliação não solicitada
Resposta da Stonetrader
Hi,
Thank you for taking the time to leave us a fantastic review on Trustpilot!
We are delighted to hear that your tiles arrived on time and that you are pleased with them.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
Great prices with the convenience of…
Great prices with the convenience of very fast service delivered to site next day
What more could you ask for?
26 de maio de 2018
Avaliação não solicitada
Resposta da Stonetrader
Hi Christopher,
Thank you for taking the time to leave us a fantastic review on Trustpilot!
We are glad you are happy with the prices and the speed our delivery was to make it to yourself.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
Very quick service
Very quick service! Would highly recommend
19 de maio de 2018
Avaliação não solicitada
Resposta da Stonetrader
Hi Claire,
Thank you for taking the time to leave us a fantastic review on Trustpilot!
It's fantastic to hear we've given you great product and great prices and that you've recommended us. We look forward to seeing you again soon.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
Pro's and Con's
Not particularly impressed. Had to pay £1 for a sample tile where other potential suppliers sent samples FOC. Ordered 3 samples from 3 different suppliers and they all arrived within a day or two of each other so no speed advantage in paying for the sample from StoneTrader.
However, the price of the tiles was substantially cheaper than one of the other potential suppliers, £10.00 per M² as against £ 15.99 for an identical tile from one of the others.
17 de maio de 2018
Avaliação não solicitada
Resposta da Stonetrader
Hi John,
Thank you for taking the time to leave our company a review on our Trust pilot page.
Really sorry that you're disappointed with the sample service you received from stone trader.Our sample service is in place at £1.00 plus free delivery due to us being able to sell our products cheaper per 1m² online than other online companies, passing the savings onto our customers when placing their order.
If you need any advice or assistance please don't hesitate to contact us.
Kind regards,
marco
Stone Trader
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