Storage Giant - Self Storage Avaliações 

Excellent service from Simon. Very helpful

An excellent service, great customer care from James and the team, the site is easy to find, clean and accommodating, they hold details of 'Man with a Van' services. Would recommend Storage Giant.

Simon (and his colleague - I had to phone a few times and they were very patient) was super helpful today. I had alternative dates to try to arrange and had to keep changing due to other logistical pressures for me. Very clear pricing explanation and explanation of insurance and notice reqd. Everything I needed to know. Thanks for your help.!

brad and mark had best customer service and made the whole experience easy.

Very helpful on the phone, he was very patient and accommodating !

Really good prices and location for us. Lachlan helped sign us up and find the perfect unit

Amazing experience with Lachlan at storage Giant Kingswinford. Helped me and my wife find the perfect size for our needs

Great communication and service from Rhys at Storage Giant. Very professional approach and super clear and responsive throughout the process of renting a unit! Thanks again

Phil was extremely helpful and made the whole experience very easy.

So easy to arrange storage. Very simple system and Will (staff) really helpful made the process quick and straightforward. Good choice of size of storage units and a current special offer at the moment!

Michael was very friendly and helpful, talked us through all the contract etc and got us set up quickly

Served by Mark and Johnny - have had a great service each time I’ve come to the unit. Would definitely use this storage unit again. Easy to get the unit, and very helpful and friendly staff. Thank you.

Very modern and secure facilities in an ideal location with easy access. Staff are very friendly and helpful especially Alice who helped me with my initial rental and then a size down grade today.

Rikkey Kasilingam was super helpful in booking our storage today. Thank you!

Warren is very helpful, he is fantastic.

Good experience

super easy to book and very accommodating. prices are satisfying and customer service is great

Fast and easy, Michael was great

Kindly stay away from the storage Oldbury branch if you do not want to be traumatised or abused by the manager. The facility itself is lovely and other staffs are amazing but the manager himself has an attitude issue.

The manager has always shown consistent rude behaviours during my visit to the facility which I have always overlooked. I have however watched in dismay when the manager not only verbally abused the user of the storage facilities but also instructed the member of staffs to always act same way imposing his authority as the manager to drive home his point.

My last encounter with the manager was the last time I visited the facility as I could not stand the way he acted towards me and my colleagues. It was sincerely horrible. I also listened to my colleague voice note regarding their encounter and sincerely, if not curtailed, the manager will have a negative impact on customers review of the beautiful storage.

I have been a customer at Storage Giant Oldbury for some time and, unfortunately, my recent experiences with the site manager have left me feeling very disappointed.

On 9 May 2026, while loading goods into my van shortly before closing time, I was approached by the manager and told that he expected me to finish by 6:00 pm as he would not remain on site beyond that time. During this interaction, I felt that the manner in which I was spoken to was unnecessarily confrontational and intimidating.

While loading, a pallet became stuck inside my van, creating an unexpected delay. After securing my vehicle and moving it to a safe location, I returned to explain that I would need to come back the following day to complete the move. Despite my explanation, I felt that the conversation remained tense and unproductive, which added to an already stressful situation.

This was not the first difficult interaction I had experienced. On a previous occasion, I asked to borrow a pallet truck and was initially told I could not use one, despite having previously been informed that pallet trucks were available to customers. The issue was later clarified by another member of staff, but I was left feeling that my request had been handled in a dismissive manner.

Another incident occurred earlier on 10 May. Before leaving, my staff and I cleaned our work area and collected litter. When one of my employees attempted to place the rubbish in a site bin, she was told by the manager that customers were not allowed to use it. This was surprising, as we had always tried to leave the area tidy and had not encountered this issue before.
On 20 May 2026, the manager went further to instruct his team not to give me access to anything ranging from the pallet truck to the lowest dustpan and brush. Upon realising my presence is going to cause a lot of discomfort towards Storage Giant team my hands were forced to request for total exit from the site.

The facilities themselves have generally met my needs, and I have found other members of staff to be helpful and professional. However, the repeated negative interactions with the manager have had a significant impact on my experience as a customer. Two members of my team who witnessed these incidents have since expressed reluctance about returning to the site because of concerns about further confrontations.

I believe that customers should be treated with courtesy, consistency, and professionalism. Unfortunately, based on my experience, this has not always been the case. While the storage units themselves are satisfactory, the quality of customer service I received from management means I would struggle to recommend this location.