Store Liverpoolfc Avaliações 

Never purchasing from the online retail store again. Absolute shambles just like majority of the other reviews i placed an order and it's been pending on processing for past 10 days, I have tried to do that online form where they state response in 48 hours. NOTHING. I Tried the other contact instructions... still nothing.
Proper shambles do not purchase, better off going somewhere else.

Never again. We ordered two shirts and they both arrived damaged. One of them could not be worn at all because of the damage. So they told us to send it back and we will receive the refund. We send it back and we got an email saying that package arrived there and they will process it. This could take up to 14 days. So we waited and waited. After more than two weeks without any updates or the refund received, we asked about it and they told us that there is a delay. So we waited again, wrote emails, received apology emails, but still after four and almost five weeks, still no refund. Now they sent an email saying the case is closed. We still didn't get the refund and we feel very betrayed. So don't order anything there.

Ordered mens and youths shirts on 4/8/25 with a delivery date of 9/8/25.
Recieved an email on the 7/8/25 advising of delays
Recieved another on the 11/8/25 advising delivery soon!!!.
Sent an email telling them how disatified i was with thier service.
Recieved an email 21/8/25 advising of a refund. which idid not ask for or want.
All i want is the items paid for.
There was no explination or no apology

Terrible service will not use again.

Ordered personalised new home kit dated 09/08/2025. Estimated delivery date 17-20/08/2025. It's now the 21st. I checked the order online and it's still processing. Reading the reviews, it's a very similar issue. Almost two weeks since I ordered. What's going on? Not good enough. No emails either to say sorry your order is delayed, etc.

Ordered the new kit with Diogo J 20 on the back on 2nd August in plenty of time to receive the kit before the 1st game of the season on 15th. expected date of delivery was 9th, then email from them to say it'll be with me by 15th....it wasn't. It arrived on 19th August and I attended the 1st match of the season in an old kit. Many contacts with customer service who continuously state that they can't cancel the order as its 'personalised'!

Waited over 2 weeks for the order and they cant even spell Diogo j. right, sent it with no space in so now im on hold with there online store to try and get a replacement, really not happy!!!!

Ill keep it short.
Don't bother ordering online.
The end.🙂

Absolutely disgusting.

Ordered 3 shirts with Jota on 1st aug

Like so many, got an email saying it's delayed but will be with me by 15th.

No further updates. Live chat say they can't confirm. No email response. I'm out over 330 pounds. I could have brought from sports direct or anywhere else.

Shocking way to treat your fans. Shame on you.

I ordered my Daughter a LFC home shirt on the 2nd August, Personalised, I was informed there was a delay & it would be with me by the 15th August, It has still to arrive, It’s my Daughters birthday in a weeks time & at this moment it appears her main present will not arrive. How do you explain that to a 7-year old. I emailed LFC to explain the situation, but there reply was unsatisfactory and of no help. I’m so angry & upset. And wished I purchased elsewhere. I won’t be purchasing again

Update; Shirt delivered today 20/08. Just in time thankfully. I was also given 15% discount to use in store at a later date. I just wish communication was a bit better from the beginning. I only wanted Salah on the back of the shirt. So should have been available on the 2nd August.

No shirt for 3 weeks. Was ordered on release date and was promised delivery on 14th August but nothing. Very disapointing.

Ordered the new home kit with Diogo 20 on the 1st of August.
Still waiting two weeks later…
Unable to wear my shirt for the first game of the season, and felt I was unable to properly pay my tributes to Jota for this game due to the incompetence of the LFC store.

Communication via LFC is nonexistent via chat, or email.
The way that Liverpool football club have handled this kit launch is nothing short of a sheer embarrassment.

And they wonder why people go and buy fake kits from China… 🇨🇳

What a shower of poo, ordered 2 shirts on the 02/08 after adidas messed up my order , had one update saying there was a small delay but since then nothing from then, it’s now the 15/08 and no updates , nothing on the customer update form , can’t contact them or call . Also no refund options so what can I do , basically I’ve been scammed by LFC !!!
Will never buy another official product again and will instead buy the fakes as the club simply do deserve your hard earned money . Please sort this LFC

I placed my order for a personalised LFC jersey on release day (1 August), expecting prompt dispatch. It has now been over 14 days and I still have not received a tracking number. Every time I follow up, I’m told it’s “still processing” with no clear timeframe for delivery.

I’ve been left waiting with no meaningful updates.

The lack of proactive communication and the inability to fulfil orders in a reasonable timeframe while still heavily promoting new sales is very disappointing for an official club store. I hope they address these issues and improve transparency with their customers.

Spent £350 on new kits on 1st August 2 weeks later still waiting !!! Order still showing as processing customer service is a joke they try and fob you off it’s an embarrassment if they had been honest about delivery times I wouldn’t of bothered with them and won’t be again I’ve asked for money back but guess what .. no reply !!! It’s disgusting and embarrassing for the club shop !!!!

Ordered some new kits on the 8th said it would be here today by the latest (15th) and I haven’t even received any updates since the first confirmation email. I’ve tracked the parcel and it’s not even been processed yet?

Really disappointing as i ordered them ready for the first game of the season. I understand the new kits have done record breaking numbers but be more honest and realistic about the delivery date if that’s the case.

Not the service you want when you are spending over £280 quid. I’ve you are charging £128 for premium tops make sure they have premium delivery to go with it as it’s already having my eyes out probably cost £2 to make.

New kit launch disaster, delays after delays, they need to employ more people and maybe some more warehouses! Can’t cancel order which is a joke, adidas will ship you the kit out within a few days! Lfc store is taking weeks! Not good enough for a mayor football club

Ordered on 1st of August and it arrived today on 12th ...still thats fine
Only to find out they are ripping us off as the price on jersey is £85 and they sell it for £121.
I was unable to cancel this order on the same day even though it took it almost 2 weeks to arrive. I wanted the personalised one which I now also ordered on that same day, as it is a present for my husband. That one was £136 and still hasn't arrived.
For this price both of them should be with me within hours !
I was told I MAY be able to return it.
This was my first and last time buying anything from Liverpool site.

The woven polyester on this new shirt pulls and catches on the slighty thing we had the top one day and it’s got a hole in it.£85 for a days wear.
It’s lovely and light weight but for a teen to ply football in it will be trashed in a week.

Items missing in transit and did not refund postage costs for items I never received. Unable to reprocess order as now different kit supplier. If they use Evri for delivery they can expect to be held accountable for missing items!

Went to order items today on the new launch date added in a jacket 100 euro it said add something for 20 euro more for free delivery, so added in a match programme and a coin collection, then it still was charging for delivery. It then said parts of the order might come at different times. Glad I checked the online reviews and backed out. I'll head into town to the Liverpool store in person to see can I get it if not I won't bother. Underwhelming experience overall on launch day from the online store.