Store Liverpoolfc Avaliações 

LFC store staff could not get any more rude. One member gobbed off on my Autistic son as he had a meltdown as went to pay for a basket full of LFC items to he told it was card payment only.

This particular person said and I quote there’s signs around the store saying it’s card payments only.
Yeah love that’s helpful we can see the signs from our house 15 miles away. Not…. Disgusting attitudes 1 member was very helpful. Not only wasted our time and 50 quid in taxi expenses, but have a very upset son. Thanks for that LFC store…. Absolute joke. LFC need to address attitudes from your sales team. Only 1 member of staff had social skills. Very annoyed at the disgusting attitude, you’re a disgrace to Liverpool and the club.

Brilliant! I’m so happy with my purchase. Huge discounts with authentic items. Before purchasing I had checked the reviews; i was hesitant but then i decided to go for it by choosing PayPal as my payment method as it is easy to get my money back in case it turned to be a scam. But hey, it was real and so good purchase! Delivery is in a week only and the discounts are amazing deal! Highly recommended. Imagine getting these genuine kits at this big discount! The only thing is sizing which is like a gambling. Luckily all went well with me👍

“Help” centre not helpful at all, not one person in the contact centre knows anything in relation to consumer contract law and the consumer rights act, hopefully if you’re silly enough to use this store nothing goes wrong, as trying to rectify it is impossible, they also supply shoddy substandard merchandise, special mention to Joanne E in customer “support” who repeats herself time and time again with actually answering your questions or bringing your attention to any regulation that backs up her preposterous stance, a true failure as it relates to customer care, they believe internal processes supersede uk contract law, an embarrassment to the club they represent.

Absolutely shambolic and an embarrassment to the club. Ordered kids hoodies on 13th May. Notification from courier three days later that they had it, things were looking good. Courier ends up returning to sender as issue with address. Fair enough that's on the courier can't blame lfc store for that. But everything after that has been a farce. Still haven't received my order 7 weeks later and being told lie after lie from the 'customer service'. Offered a refund but I am so annoyed at this stage I won't give them the satisfaction. Sort it out lfc. The supporters deserve better.

Placed my order third of may and still waiting. Some dude, Andy, replied to couple of my mails and claimed delivery company. Now he doesn't reply anymore.

100 % scam. My order from march hasn’t arrived and the guys at the “helpdesk” are not helpful at all. Maybe cheaper than the official store but you won’t receive what you purchase.

My experience with the site is similar to those recorded here - dreadful. I was successful with 1 in 3 orders due to various issues. And when I contacted them for help it was always my fault - they can't seem to fathom that when the experience you provide is materially worse than the average internet shopping experience there might be room for improvement. All it would have needed was a simple email informing me there had been a problem - which I was the first to acknowledge wasn't their fault - rather than having to go online and use the chat and email options to hunt down what was going on by which time the items were out of stock. I can even accept if that isn't possible due to shoddy systems - apparently although they have your email address they cannot use it to contact you - but showing some sympathy at a customer's natural disappointment would go a long away. That's often the difference between keeping a customer and losing one. And this is the upgraded experience so it ain't getting better any time soon.

Ordered LFC Champions t-shirt and Hoodie & Cap at the start of May expecting it to arrive before the parade (as nowhere, where did it say it wouldn’t) Cap was dispatched within 3-4 days but 5 weeks later, still no Champions T shirt or Hoodie. When I contacted support two weeks ago, I was told it would be dispatched last week, guess what still hasn’t been dispatched. They are also saying I can’t even cancel the order for a refund and I have to refuse delivery! My delivery is being taken to a drop-off location for me to pick up later so I’m going to have to wait for the parcel courier to pick it back up, send back to hopefully get the refund.

It is so bad that I spent over £100 on 3 items, but only received 1.

Don’t think I’ve ever ordered from the LFC shop Prior to this, but I tell you what I wouldn’t be in a rush to order from them again

I was given a delivery date of my Champions shirt of the 19th-22nd of May. Was then told that it would be delayed because of high volume of orders, then because it was personalised it would be delayed, and then because I didn't pay postage (even though it's free with orders over £80). Finally on the 23rd of May I was told that my order was ready to collect by UPS. UPS have never collected the order.

Deeply disappointed as this was ordered well on time for my birthday/lifting the trophy.

For a big club this store is very poor. Last year I ordered a glass that they packed in a plastic bag. It was smashed to pieces when it arrived. This month (may 25) I ordered a champions t-shirt that had letters missing. I returned both items but they don't refund postage, only the cost of the item.

Efter 6 uger har jeg stadig ikke fået min vare, jeg har en mail-korespondence 8 stk. Men nu kan jeg overhovedet ikke komme i kontakt med dem 😡👎🏻

Placed two orders for the champions tops when they were released after winning the league nearly three weeks ago. I received one order a week ago and the other order still isn’t processed. Just get fobbed off saying there is huge demand and it might be dispatched next week nearly four weeks after ordering. Just not good enough

Both app and online store is not working.
I have missed out on to champions shirts now. Either I can’t pay when trying nor can’t place the order.

When telling them the problem they just say there is a big demand but that doesn’t seem like the problem

Ordered a top for my son's birthday. Glitch on the website meant that the green top wouldn't print a hyphenated name so the name on the photo showing you what you will get is not what they print. It's been weeks, I'm down £50 and just been told to wait for refund which they kindly agreed I could have just this once like it was a special treat. I've probably saved them thousands by noticing this issue with their website but it took many, many back and forth emails before they even believed me. Disgusted and like banging my head against a brick wall.

J ai passer commande et toujours rien reçu j ai demandé une enquête via le service d envoi UPS qui m'ont juste répondu de contacter le site où j ai commandé alors que mon colis est un cadeau d anniversaire et que y en a pour un certain coût . Dégoûtée j espère être remboursée ou qu'il vont me renvoyer l article. Mais pour le moment il sont zéro comme note alors que j aurai dû être livré le 5 avril et toujours rien

Absolutely shite Infact I d say this site is a scam. Paid for an item 2 weeks ago. Apparently I refused the item and it was sent back. I never even had it 😡 now I can’t get an answer off the store. Absolute joke

Glad they don't run the club this way!
Supporter Services what a Joke of a department.
This site HIDES the sizes of the item placed in the cart under a details button. Click the button only detail is the size! What is the point? I found out the hard way. This is so you can't prove what size you ordered. I screenshot all orders I place over the web. I clicked and ordered using the site filters check mens, check 3XL, check polo. Results shown 3XL polo shirt Teal added to cart. I received a 3XS which is a size that doesn't exist where I live after a mens S is boys XL. I sent the email, they requested photo, sent photo. They replied with a photo of a packing list which matched what they sent. I asked to see my order not the packing list. They can't because there are no sizes shown on your order, convenient. So I must have ordered the wrong size because of their packing list photo. Sent simple follow up reply asking if they were planning on sending a 3XL for exchange if it is in stock and if it was coming with expedited shipping since I already paid. I received instant condescending response saying maybe I should have double checked before clicking purchase. 1/22/25 4th response and still haven't received an answered if it is an exchange or refund. So no useful customer service just pay to send it back and wait?? I'm a Premier Member of LPFC 24/25, which also means nothing to them. So if you're just a customer at the online shop don't expect any help at all, if this is how they treat paid members. I even offered to exchange the item in person. So good luck, I will only ever purchase items from LFC store no more clothing,

The checkout/website/app is just about the worst I’ve encountered. I experienced a fault when checking out. I was then made to re-enter and change my password 4 times to try and sort it out and place an order and ended up with a duplicate order through no fault of my own (Note: I regard myself as IT savvy) When I attempted to remedy this with customer services, it took a total of 18 messages to get my refund. In short, pathetic. Major improvements needed.

I had ordered a Virgil Van Dijk customisable home kit for my father’s birthday at a price of £119. This was on the 17th December 2024. Latest expected delivery date was 24th December. By the 26th I had no top and nothing to give on father’s birthday. So I contacted the support team on the 27th and they said it was lost in transit. That I could either request a re dispatch or get a refund. I opted for a re dispatch because I still wanted to give him a late birthday present. Then on the 29th, I had received an email saying that I would get a refund. So they just didn’t listen to what I wanted. Now if I wanted to re order I would have to pay £22 more which is just absurd! Overall it was a terrible experience!

To start with their single sign on doesn't work for me. This has been an issue for a number of years. So, logging into the shop in the first place is a challenge.

As a part of my order I ordered a poster. This turned up (late - so missed my son's birthday) crinkled. I contacted customer service who took ages coming back to me. They offered me a replacement or a refund. I unfortunately went for a replacement which never turned up....not even in time for Xmas.

Shocking - when you consider how much money I pour into games and kit... LFC 's shop is terrible.

I won't be using them again.