Store Liverpoolfc Avaliações 

Liverpool supporter all my life 58 now, and I was going ordering some item for presents.. no issue with the postage of £4.50 but they are also wanting another £4.95 third party shipping what’s this all about...
I will not place my order now.

I notice there is no reply’s from LFC, just goes to show that they don’t really care as long as they are ripping us loyal fans off .

Ordered several items. Sizing incorrect. Would happily have swapped for a larger size but not happy to pay return costs. I shall return the entire order and not use the store again

Worst store ever. I'm in Mexico and my Landlady ordered two new couches for me. They said they would be delivered immediately. The first week went by with no couches. She then was told for sure they would deliver the couches this past Saturday
. NOPE. Worst customer service and horrible company. DO NOT BUY A THING FROM THEM.

Absolute rip off. £50+ for a kids jersey, plus an extra £16 to get a players name on it. Then can’t be returned as it has been personalised. P&P costs were shocking also, and when I added an additional item, they were going to charge double as it was coming from another warehouse (I removed it). Didn’t display full charges on final payment screen, had to go back to check. They’ve just asked for a review, but I can’t submit due to the low star rating, it’s just timing out. Just a big disingenuous cash grab.

I ordered a baby grow for my friend back in July. It's now September. The baby arrived before the item was delivered. I bought an item of Amazon instead. After multiple attempts to contact the store they are still telling me that I need to contact them again tomorrow to get a refund. How ridiculous is that?! Any other store would have just refunded the item and not burnt all the good will they had. I'm never shopping with this store again.

Almost impossible to apply membership discount!

Absolute waste of time. Wonder who is responsible for setting this up?

Real shame!!

Very poor experience from LFC's online store. I have ordered 2 items and received confirmation of the order but after that nothing. No updates, no message to say sorry for the delay or anything to say its available.

Having chased an update, the response was unhelpful and I have no idea where my items are. This is despite having paid for them.

I can only recommend you go in store and avoid the online shop.

I am such a huge Liverpool FC fan and I am essentially begging them to take my money, but the shop portal is the worst I have ever come across. For years I have tried to place orders only to come across issues; doesn't add Stadium Jersey to cart, doesn't add discount code, doesn't apply 10% members discount (despite raising a ticket with Customer Support, who say it's been resolved), fails at processing my credit and debit card details... the list goes on. Just imagine how much money they would make if they fixed their online shop. Not angry, just sad :-(

To have the nerve to publish an article regarding Alison Becker is to be replaced as he is in decline after such a hectic weekend in the transfer market is absolutely outrageous. What a joke considering you represent LFC
You should be ashamed of your self.
Alison Becker is atm THE BEST goalkeeper in world football
Give your head a wobble

Worst shopping experience ever. Stay away from the Liverpool FC official online store. I ordered a shirt for my son with our family name on the back. The store misspelled it and refused to exchange it. I noticed the error when I received the order confirmation and sent an email right away to address the issue. The store never returned my email why I had to use the chat function the following day when it opened. I was told by a person named "Michelle", that "there was nothing they could do". I have spent a lot of money during my business with the store but that will end now. I have never felt so cheated and scammed.

Utter nonsense, don't even look anymore.

Son was at liverpool camp and went to the Anfield store. He was so excited and bought his friends some shirts. Unfortunately, given he is 13, the sizes of 2 items were off. I contacted there office only to be told they do not offer return or exchanges, unless the items are faulty. What international store doesn't offer that?! Yes, I then read their policy, but it is outrageous. Customer rep said it would be better to buy new items. Never would I do that now! I feel scammed (even if it is written). They know kids at camp are highly likely they would buy gifts...and they know sizes could be off. They don't offer exchanges hoping people would buy different ones instead...which doesn't make sense at all if they were confident in their store and products!

Now my son is devastated he wasted a 100 GBP on things his friends won't be getting...And his two friends are devasted they wouldnt be getting what my son had initially bought them from Anfield itself! You should have seen the smile from ear to ear when they first saw the things. So upset to have to see 3 sad kids! And for what! (and he paid 360 British Pounds from the store out of his money :( My son learned a very expensive and upsetting lesson after he was the happiest with his experience in liverpool :(

If I could, I wouldn't even give 1 star. I will never buy from this store or this website. I bought a set for my son with his name on the back, the item arrived quickly but dirty and the letter D was damaged. £75 for rubbish with poor quality and damage. Don't buy it, you will be disappointed and it's not worth it. I am having trouble getting my money back.

If I could give these zero stars I would. Disgusting customer service. I bought two new Liverpool kits online for my boys on 22nd May. Within a couple of hours of wearing them they were covered in tiny pulls. Awful quality, cheap nasty polyester. So I contacted them straight away with photos asking to return them. Took about 4 emails back and forth as nobody reads the chain and they refused to send me a returns label even though their website advises you to contact them if items are faulty. In the end I paid £3.99 and DHL picked up the items on 29th June. I asked for replacement kits and advised we are going on holiday on 15th July. After many emails I haven’t heard back from LFC, no refund nor replacement. I WILL NEVER BUY OFF LFC ONLINE AGAIN which says a lot from someone who has 8 season tickets in our family!

Terrible online help, chat with 3 different people over 3 day all who say will contact/email/call me back but never do

Bought an item as a gift, put the recipient’s name and details in for delivery only to find there was no separate box for my address as billing details.

Contacted Cust’ Serv’ to query this, they took my billing details and two days later -a day past the desired delivery date, despite paying for express delivery), the item turned up at my house instead of the destination I’d asked for.

Following calls to both the courier company and LFC shop, I was offered to have the item sent to the place I’d asked it to go to in the first place albeit nearly five days late.

A well known phrase ending in the words ‘..with both hands’ comes to mind.

livraison suivie et dans les temps annoncés
article conforme de très bonne qualité
personnalisation conforme à ma demande

I’m fuming !!!!
Purchase a polo shirt for a Christmas present on 25/10/2022
It was unsuitable so was wanting to return it for a refund or a credit note to be told because I didn’t buy it in November and my 30 days are up to exchange or refund they can’t do anything about it as it’s company policy it was the week before !!!
How poor you have my hard earned money and not even going to offer me a credit note
So I advise you to not shop before November for Christmas !!!!

Placed an order for a herd of Xmas gifts with LFC on line shop on 30th NOVEMBER. Received confirmaiton that evri had received my order on 3rd DECEMBER and would notify me when it was out for delivery, Heard nothing more and tracking not updated, so set about chasing it up. ON 17th DECEMBER, Evri inform me that my order is ''unaccounted for'' and all I can do is contact the supplier for a refund or replacement. Replacement not possible as ALL items now out of stock - and it's too late to shop for alternatives as medical and health issues mean that I have to rely on on line shopping. Liverpool FC obviously KNOW there is a problem, but they just don't seem to care. THANKS FOR NOTHING LFC!