Store Liverpoolfc Avaliações 

If I could I would give them 0 stars. I ordered a jersey online for my son and it was a bit too small. I wanted to exchange for the next size up and they refused my request stating that it was a "personalized" item, funny because they seemed to have plenty of the same "personalized" M. Salah jerseys for sale at the Liverpool game we just went to. Now I am out over $100 and have no jersey for my son to wear. Customer service was absolutely zero help and could have cared less about the disappointment of a young fan. What a racket they are running over there. I will definitely not be spending any more of my money on anything from Liverpool FC. Such a waste of time and money.

Ordered 4 items for my children, two baby rompers, 1 baby kit and a child’s kit, says delivered, but the photo is clearly from the delivery drivers car, and the front of mine and my neighbours house, no doors open, no where to say where my parcel is either and still cannot locate.

Ordered 6 items
Actual collectibles of klopp.
The funko came smashed to pieces not packed correctly now no longer in stock and ebay it's 4 times the price.
The other 5 items were even worse some didn't arrive I complained they resent the item I already had and not the missing one.
Limited edition magazine came in literally a sealer bag all edges were fked.
Absolute joke spend a fortune on items to be just thrown around by evri. Zero effort
Absolute trash service they use evri sp it's says it all. I will never ever gp on the store again

I am just going to add to these reviews as i think the club need to do something about who they use and how they do this. I ordered a few things from the shop. They put them in 2 separate parcels 1 arrived quite quickly then the other got lost by UPS. I try to get in touch through the chat function to be told 4 weeks later that they are going through a claim. It's awful and shouldn't be reflective of the club but to have supporters looking at other outlets to buy their merchandise is a joke because we don't trust getting our products! I mean i want to support the club but if they can't guarantee you getting your items it's embarassing.

Website and app slow, clunky and completely user unfriendly. Can’t enter membership details so no discount, makes it pointless having a membership. To top it off, the payment screen doesn’t work, so I can’t even pay for the overpriced stuff.

Ordered a shirt with a printed name online. Realised within minutes that I needed a bigger one. Got in touch with them straight away who told me they would rectify it. Shirt arrived and it was the smaller one!! Now they won't do anything to help me. Absolutely awful. I saved for weeks to order this for my disabled grandson. Will never order anything from this store again.
I have emailed them lots of times asking them to get in touch so they can rectify their mistake but they have not responded!!

Ordered my son 2 full kits for his birthday. Received one package with one full kit and just the socks for the other. No invoice/receipt included. Waited a couple more days thinking maybe it would be 2 packages. Nothing. Contacted them via email form and now waiting for them to contact distribution and raise a query with delivery service as says it is all delivered. So now I am missing £100 worth of birthday presents, have an unhappy birthday boy and feel like the customer service team think I'm talking out of my a***.

I have tried numerous times over the last 3 days to order a Liverpool jersey for my grandson.
I live in Ireland but they seem not to deliver at the moment. However, instead of saying we aren't delivering outside the UK at the moment one has to endure the frustration of going through the whole ordering process only to fail at the last. Then you are told you have not selected a Delivery method. It's a crap experience.

Ordered online, 1 of 2 items arrived, high value items too. No care into packaging and distribution of products. Missing returns form too. Unfortunately won’t be shopping here again.

Great stadium atmosphere and history but low quality staff at the official store. No focus on clients just talking to each other they are mocking the history and legacy of the club in the view of traveling overseas fans.

Bought some stuff for christmas. Quality was nice and the packet came a day before (shipped to Denmark), so I'm very pleased.

Poor quality bedding bought for Christmas, even after washing twice it was scratchy and starchy.
I contacted customer service who refused to do anything about it ..We buy so much from them. Very disappointed.

Bought a pair of slippers, amongst other items, for my Son as a christmas gift. I ordered them in October as the store always sells out of slippers, i know this as I tried to order some last year in November unsuccessfully!
They arrived and I did think they looked small, Size 3-4ordered and he’s only just a 3!
On Christmas Day he tried them on and they don’t fit. His foot was hanging off the back.
So I e-mailed the store on Boxing Day asking if i could exchange. Received a reply today stating they do not offer exchanges and as I ordered in October they wont refund either!! Brilliant Thanks alot so now left with £14 item thats not fit for purpose!! Wonderful 👏🏻👏🏻👏🏻 well done LFC Store. Wont use you ever again.

Joke of a online store,the post tracker informed me my item had been delivered to post box whatever that means. Trying to contact Lfc online is a nightmare,I wish I had read reviews before as it looks like I'm not the only one AVOID!!!!

Used a phone, a tablet and 2 computers, windows 10 and mac just to try and buy 20 quids worth of socks from the online store for one of the bigggest football clubs in the WORLD and it is IMPOSSIBLE to pay.
GARBAGE online site.
Paypal NOPE
CC NOPE
either said cant place order or error need "regionld" in address whatever the heck THAT means.
My nephew should have stayed a Villa fan. no socks for Xmas for him.
THEN i thought I'd you know, PHONE THEM UP. Big club like that a week before xmas of COURSE they will be open.
OH phone says no phone support need live chat?
OK off to live chat.....hmmm they close EARLY afternoon on week before xmas?!? waste of an hour of my time and ALL faith in a certain LEGENDARY team store.
I guess they make so much money from ticket sales and tv contracts WHO CARES about the FANS?!?
Liverpool Football club don't for sure!
RG

I ordered a retro top for my son for his bday 5 weeks ago. It didn’t come in time for his birthday.
After three weeks I emailed the company and they said the order isn’t there after me having to provide payment proof and email proof they ‘found’ my order. I waited a further week still no order so I emailed again they explained no size was selected. I explained how can I make an order an pay without selecting a size ? They have made no contact after 10 emails, closed their online chat even when it’s on opening times. And even went to the store who wanted to help but didn’t have Gerrard to re create the order !
I have finally gotten through on Facebook and they just ask who said they would sent the top ? I had to once again provide evidence of all my correspondents to once again have no replay ! Lfc online sort it out ! Don’t buy from Lfc online !!!!

I purchased a child’s hoodie for Christmas present and was aware it said third party but when it arrived I was disappointed so I know the child will be there was nothing on the hoodie to say it was from Liverpool fc the label was plain it said just hoodie I’ve ordered before and been happy but this is below standard

Hard to criticise a club I’ve supported for my who life, but so disappointed and annoyed by their so called customer service team. I ordered a coat in size medium for a Christmas present for my nephew. The coat arrived with medium on the swing tag, but the coat itself is an extra large. It has an extra large tag inside and the coat is massive. I spoke to Chloe on the online chat and had to send photos as proof, before then requesting an exchange as obviously this is not my error. Was told that this would have to be investigated and would receive an email to rectify the situation. Jasmine emailed back the next day, stating that I have to return the coat for a refund due to me not being fully satisfied with the product! It has been mis sold with the wrong size inside, but apparently this is my issue?? I also have to pay £3.99 to send it back when again, this is their error! Shocking “customer service”.

Really bad service. I'm a member many years and impossible to use my member's discount... first time this year. what's the point to be a member?

Very disappointed ordered my son a infant XL 23/24 home kit & the shirt is a lot smaller than last years kit & the 23/24 away kit. I cannot send it back as it is personalised. I am now wondering if faulty as it also looks out of shape but Unsure if this is the actual size but nothing they will do about it. Not Been asked to send images or anything just now disappointing he will now be having a kit for his birthday which will be too small.