& Other Stories Avaliações 1.187

I love the clothes from here and the quality is always lovely, however, the delivery and customer service is APPALLING. I have ordered from here 4 times and there is always a problem, 2 of the times it didn't come, and the other two were massively delayed, one of which wasn't even sent to my house they sent it to a post office! Such a shame - considering the price point the customer service should be better than it is. I won't be ordering again, if i make my way to London I will buy something in store, but the stress isn't worth getting it delivered!

Ich habe das erste Mal bei & Other Stories bestellt. Leider war mir die Jacke zu groß, weshalb ich sie zurückschicken musste. Die Retoure hat einwandfrei geklappt, die Rückerstattung erfolgte auch super schnell. Hier bestelle ich sicher wieder! ❤️

Returned 2 items - refunded for 1 only- 2 weeks ago, company doesn’t respond to emails or chat queries , impossible to engage with

I purchased an item online that was on sale. I did get a notification in my cart that the item was considered final sale because it was on sale. However, I purchased the winter 2025/26 wool pea coat in size small given the item description as "regular fit". When I received the coat and tried it on, I found that the item was actually really really oversized, so MUCH to big for me. I did contact the company and spoke with a customer service rep, asking for an exchange for a smaller size due to their false advertising of."regular fit". Company would not exchange the item even though it's their false advertisement that led me to order the wrong size for myself. I was offered a 10% discount code instead and it was suggested that I gift or donate the coat that I paid $179 for.

Paid for home delivery. The order was delivered to the collection point without my consent or awareness. Customer servise was useless. I used the option to rate the service after the conversation. Of course, it did not happen.

If there was a zero I would have chosen that! I ordered the same item twice now because the first delivery went wrong and now it's gone awry again. No explanation as to why just a refund. I definitely won't be ordering from them again - in this day and age of e-commerce it's just not acceptable to get it this wrong!

I would give Zero stars if I could. I wouldn’t even bother trying to engage with this company - they will have you going around in circles and never actually address the issue that you are raising. Bonkers, time wasters that copy and paste fluffy disingenuous text in their emails. Avoid this store and their customer service at all costs.

Was worried due to bad reviews but was pleasantly surprised. Received delivery details regularly via email and collected my parcel within 5 working days. Received a text on the collection day and everything was nicely wrapped. I was happy with both the service, delivery and products as well.

Ik koop iets voor n bedrag van 100 euro maar de maat valt te klein. Ik bestel een nieuwe maat en stuur de ander retour. Moet ik 4 euro retourkosten betalen. Jemig! Klantenservice wil ook niks doen. Niet echt klantvriendelijk.

I purchased a jumper for £77 in the Liverpool store. At that price point I expected the jumper to last more than a few days. Unfortunately the jumper bobbled after a couple of days wear and looked awful. I live in Wales so contacted customer service and requested a refund and offered to return the jumper via post. They told me I had to drive 2 hours to return the jumper in store, despite receiving photos and recognising a fault with the jumper. I had an awful experience with customer services and feel like & other stories have robbed me. I used to love & other stories but unfortunately the quality of their clothes has really gone downhill and aren't made to last, but they are still expecting premium prices. This isn't a sustainable company as their clothes will end up in landfill after a few days/ weeks (months if you're lucky) and they don't care about their customers.

For several months I have been trying to liaise with this company to identify a package and return it to me which was confirmed as having been delivered to their warehouse by the courier and evidence provided. I have constantly had to chase them up, received responses which were time wasting as they had blatantly not read the email or case correctly, resulting in them shutting the case as their warehouse just said they didn’t have the package leaving me at a financial loss as a result. They would not liaise with the courier company who were really supportive in trying to resolve. I’ve unfortunately shopped here for a few years but after this experience will not use them again or recommend them. Not once was my concern escalated or recognised as a formal complaint despite me asking numerous times for it to be done.

Don't waste your time and money. Ordered on 13th Feb , for a birthday present on 23rd. Now being told to expect delivery by 1st March!!

Bad service. I ordered a sweater and it was completely covered in hairs, then I contacted they're costumer service and the only option was to send it back but the sweater had already sold out so they're options of compensation really really LACK.

I recently ordered a sweater online from & Other Stories and I’m very happy with the overall experience. Although the delivery was delayed by a day or two due to the courier (InPost), this was not the store’s fault. The sweater arrived in perfect condition and exactly as described. Everything went smoothly, and I’m genuinely pleased with my purchase.

Really wishing I’d read these reviews first. I use H and M all the time and their customer service is brilliant… ordered a jumper, the one they sent was cropped so I returned it. I spoke to what I think must have been a chatbot online about the return, but they didn’t make much sense and couldn’t give me any useful answers so I returned it using the label. Three weeks later I’ve heard nothing from them- not even an email saying they have received my item. They don’t reply to emails. Just terrible, terrible customer service. Don’t use.

I placed an order, but after they confirmed it and took my money, everything went very quiet.

A month on, I'd heard absolutely nothing so got in touch with them. They cited problems in their warehouse, said they couldn't supply the item and refunded my money.

Really disappointing customer experience.

My order took a very long time to arrive, later than the long period stated. The coat was no longer needed and also very big despite being XS. When I returned it they had they charged me £3 return fee! So think twice before ordering here.

Ved køb af en jakke til over 2000 kr som inden for en måned går i stykker rettes der henvendelse til nærmeste butik på Strøget. Her fortæller ekspedienten, at fordi jakken er købt på deres hjemmeside, og ikke i butikken, kan de ikke hjælpe. Det var endda dem, der anbefalede at købe jakken på hjemmesiden i første omgang, da de ikke havde den hjemme. Der er altså ikke samme service afhængigt af, om man handler hos jer fysisk eller online?

Jag beställde en svart klänning och en vecka senare kommer paketet. Jag öppnar det och där ligger en grön stickad tröja. När jag tar kontakt med kundservice gällande det här ber de mig returnera varan och att jag kan beställa varan på nytt. Jag kommer aldrig beställa online från & Other stories igen. Jag har haft problem förut när de glömt skicka med returetikett. Det var så krångligt att ordna så jag inte orkade returnera varan.

Was sent the incorrect item by this company over a month ago which I sent back the day I received it, was promised my refund by the 19th of January and still have not received it. Do not waste your time ordering from them, I should have trusted my gut when I saw all the bad reviews initially. Customer service team have not been supportive, January is a rough month for people and I just want my money back ? I really like this company and have good experiences in store but this has turned me off. I certainly won’t be ordering from their website ever again lol