I looked at Stories website for hard wood flooring. I chose few that I was interested. I was given an option of free samples, which I took the advantage of. As soon as I ordered the samples, I was i... Ver mais
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Veja o que dizem as avaliações
Flooring dull compared to the pictures on website. It arrived in plain white box with a barcode than when scanned shows a flooring being sold by B&Q and other stores with different name. Generic produ... Ver mais
A empresa respondeu
A good quality sample received. I am not quite ready to place an order yet as building work on progress. Will strongly consider ordering this product.
The samples were delivered promptly but what was so refreshing was i had a follow up email amd text. This shows that this small company care about their customer service.
Detalhes da empresa
Escrito pela empresa
Stories Flooring Unit 2 Wortley Business Park Amberley Road Leeds LS12 4BD 01133200223 info@storiesflooring.co.uk
Informações de contato
Unit 2 Wortley Business Park,, Amberley Road, LS12 4BD, Leeds, Reino Unido
- 01133200223
- info@storiesflooring.co.uk
- storiesflooring.co.uk
4,6
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 72% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great Customer Service
Flooring Stories was amazing at getting the quote together for the following in good time, as well as providing the care and maintenance documents promptly when asked for.
23 de junho de 2026
Resposta da Stories Flooring
Hi Ryan,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Resposta da Stories Flooring
Hi Veronica,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Product was engineered wood flooring
Product was engineered wood flooring. I understand it is a natural product, but boards were filled with a colour that did not match the wood. some pieces appeared to have been burnt.
Only good part was customer service did issue a full refund, but I had to ay fitters for their time which I will not recoup.
28 de junho de 2026
Superb
Can’t recommend these guys enough. They were incredibly helpful throughout my experience and the quality of flooring is second to none. They have a huge range of flooring at competitive prices and will happily take back unused packs. I would recommend to anyone
18 de julho de 2026
Avaliação não solicitada
Resposta da Stories Flooring
Hi Rachel,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Resposta da Stories Flooring
Hi Alan,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Provided several samples.
Helpful in sending several samples in order to give us more confidence before placing our order.
16 de junho de 2026
Resposta da Stories Flooring
Hi Alan,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Simple request for samples and they…
Simple request for samples and they arrived within days.
17 de junho de 2026
Resposta da Stories Flooring
Hi Andrew,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Ordered samples twice and they never…
Ordered samples twice and they never arrived
17 de junho de 2026
Resposta da Stories Flooring
HI,
Thanks for the feedback. We have sent the samples twice. When we resent we did make you aware there may be challenges delivering to a locker as opposed to a residential address and requested an alternative address. Happy to do so again
Resposta da Stories Flooring
Hi,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Resposta da Stories Flooring
Hi,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Great company
Really good delivery, product was very good and has made our floor look really nice.
12 de junho de 2026
Resposta da Stories Flooring
Hi Keith,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Friendly helpful staff
Friendly helpful staff, product arrived on time, also happy with the quality of the product.
2 de junho de 2026
Resposta da Stories Flooring
Hi Richard,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Stories did what they said they would…
Stories did what they said they would do exactly when they said they would do it and with faultless product quality. I was amazed by what I was able to do as a result!
2 de junho de 2026
Resposta da Stories Flooring
Hi Mike,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Resposta da Stories Flooring
Hi David,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Excellent service for the free samples
27 de junho de 2026
Resposta da Stories Flooring
Hi Keith,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Lazy and impersonal delivery driver…
Lazy and impersonal delivery driver made my partner carry 7 packs of engineered wood flooring through the house in 30 degree heat without offering to help. Then, when it was all nicely stacked in the house asked if he could take a picture to evidence the delivery.
21 de junho de 2026
Resposta da Stories Flooring
Hi Alex,
Apologies. Our deliveries are kerbside drops and not a carry in service. We do put this on our site and also email this to customers prior to the delivery day so they are aware. We spoke to you on the morning delivery and you asked us to leave outside so we will investigate with the local depot as to why they required a photo of the floor indoors as they should simply take the image at kerbside and leave.
Gareth
Quality product and excellent customer…
Quality product and excellent customer service.
A mix up over delivery date was sorted to my convenience and delivery charge waived.
I will certainly use this company again.
19 de maio de 2026
Resposta da Stories Flooring
Hi,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Resposta da Stories Flooring
Hi Satish & Swatiben,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Great quality products and fantastic…
Great quality products and fantastic service.
24 de abril de 2026
Resposta da Stories Flooring
Hi Jo,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Great prices and customer service
I ordered some engineered wood flooring. When it arrived I wasn’t happy with the colour. Stories flooring were fantastic. They gave me some alternatives to choose from. Arranged collection of the flooring I no longer wanted and swapped it over for the new flooring. Customer Service was fantastic, in particular Chris. Pricing was great and I am really happy with my floor. Highly recommend.
17 de junho de 2026
Avaliação não solicitada
Resposta da Stories Flooring
Hi Leanne,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
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