The parts were just what I needed and arrived undamaged. One of the parts was out of stock despite the website letting me order it, however Rich from Stove Supermarket quickly emailed me to tell me ab... Ver mais
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Veja o que dizem as avaliações
Ian was very helpful when contacted. The only problem was one part of the order was not in the box but I’ve been assured it’s on the way. The part in question may have fallen out of the box as the par... Ver mais
Excellent email presales support and through to ordering. When the log burner arrived (Salamander hobbit non DEFRA) we were just like WoW! beautifully packed in a proper wooden transport container an... Ver mais
A empresa respondeu
Recently purchased some items to refurbish our Clearview stove. All parts were good quality. They had not been packaged well enough for shipping though so unfortunately some arrived damaged. The most... Ver mais
Detalhes da empresa
Escrito pela empresa
Stove Supermarket is a one-stop stove shop, offering a massive range of wood-burning, multi-fuel, gas, and electric stoves; a selection of outdoor living products, from pizza ovens to bbq's; flue pipes, flue liners, and twin wall flue systems; hundreds of stove spares, stove accessories, open fires, and much, much more! We have everything you need to install, maintain, and enjoy your new or old stove. All available online and under one roof.
Informações de contato
Snydale Road, S72 8RP, Barnsley, Reino Unido
- 01226 816 051
- sales@stovesupermarket.co.uk
- stovesupermarket.co.uk
4,8
Excelente
8 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 35% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent communication and delivery…
Excellent communication and delivery really helpful and friendly
12 de agosto de 2026
Superb professional advice and ordering.
18 de agosto de 2026
Resposta da Stove Supermarket
Thank you very much for your kind words. We’re delighted to hear that you were happy with the professional advice and ordering service you received from us.
It looks like the star rating may not quite match your kind comments though, so perhaps it was selected by mistake. If so, we’d really appreciate it if you could amend the rating when you get a chance.
Thank you again for taking the time to leave your feedback it’s very much appreciated.
Kind Regards
Stove Supermarket
Great stove,easy delivery and a good…
Great stove,easy delivery and a good price.
18 de agosto de 2026
Called me back with a answer to a query…
Called me back with a answer to a query and item delivered next day i only use this company for log burner spares A1 service
18 de agosto de 2026
Resposta da Stove Supermarket
Thank you very much for your fantastic 5-star review! We’re delighted to hear that we were able to answer your query and get your item delivered the very next day.
It’s brilliant to hear that you consider our service A1 and that Stove Supermarket is your go-to company for log burner spares. We really appreciate your continued custom and support!
Kind Regards
Stove Supermarket
Good product range and quick delivery
Good range of spares and easy to use site.Very quick delivery.Recommended.
18 de agosto de 2026
Stove top
Great service with fast delivery with the parts required to N.Ireland. Will use again in the future.
17 de agosto de 2026
Great price quick delivery I always buy…
Great price quick delivery I always buy from you
17 de agosto de 2026
Reasonably priced, will use again.
Reasonably priced product, received the correct item and I was informed by the courier when it would be arriving. I will order from you again.
10 de agosto de 2026
Good products poorly packaged
Good products at very competitive price, plus quick delivery to Scotland via DPD courier. Only downside was the poor packaging with outer box torn through in three places; thankfully contents stayed put and were undamaged. Heavy cast stove parts and fire bricks should be individually wrapped then packed tightly in a robust box.
17 de agosto de 2026
The ordered part is great
The ordered part is great. The service from Stove Supermarket was great, unfortunately let down by the delivery company they used. They failed to do the next day delivery, lied on the reason for non delivery but did manage to deliver the next day.
17 de agosto de 2026
Resposta da Stove Supermarket
Thank you for your review. We’re really pleased to hear that you were happy with the Charnwood rear grate support and the service you received from Stove Supermarket.
We’re very sorry that the delivery was let down by FedEx. As you contacted us at the time, we were aware of the issues surrounding the missed delivery and the driver’s subsequent behaviour. This was certainly not the level of service we expect our customers to receive, and we passed your comments on to our FedEx account manager.
We appreciate that a one-day delivery delay can be frustrating, particularly when a next-day delivery is expected. Unfortunately, once an order has been handed over to the courier, we have limited control over how an individual driver carries out the delivery.
Thank you again for your order and for taking the time to leave your feedback. We’re pleased that you were happy with our service and the product itself, and we’re sorry that the courier experience prevented you from giving us a full five stars.
Kind Regards
Stove Supermarket
Although delivery time is not bad I…
Although delivery time is not bad I think it would be better if it could be shorter.
10 de agosto de 2026
Resposta da Stove Supermarket
Thank you for your 4-star review and for your feedback. We’re pleased to hear that you found the delivery time reasonable, although we understand that customers would always prefer their orders to arrive as quickly as possible.
For clarity, your order was placed at 16:11 on Friday 7th August and was delivered at 14:08 on Tuesday 11th August. As the order was placed after our cut-off time on Friday, it was dispatched on the next working day, Monday 10th August, for next working day delivery on Tuesday 11th August, so it was delivered within our stated delivery timescale.
We nevertheless appreciate your feedback and will continue to look at ways we can improve our delivery service wherever possible.
Thank you again for choosing Stove Supermarket.
Best company to deal with.
I was given better information about what I needed, to repair my stove, from the sales staff. Without it, I would have bought the wrong products. Everything was delivered quite quickly and everything was correct. Very good and friendly company to deal with.
17 de agosto de 2026
Resposta da Stove Supermarket
Thank you for taking the time to leave us such a great review. We’re delighted to hear that you had a positive experience with us. If you ever need anything in the future, please don’t hesitate to get in touch — we’re always happy to help.
Kind regards,
Stove Supermarket
Stove supermarket very helpful in…
Stove supermarket very helpful in finding the proper parts i needed. Nothing was a problem to them
17 de agosto de 2026
Great company
Great company , competitive prices, very wide selection, they phone you and arrange delivery, highly recommend.
20 de julho de 2026
Great service and Variety…
They had the 14 inch firebars for the Chiltern Parkray fires (Parkray 111 size). Very fast delivery and fire is now working brilliantly
7 de agosto de 2026
Polite friendly service knowledgeable…
Polite friendly service knowledgeable as Nd very helpful was willing to work round my shifts would recommend
3 de agosto de 2026
Genuine spare for 10 year old stove
Please to be able to get a Genuine Morso spare part for my 10 year old stove. Prompt delivery. Very well packed to protect replacement door glass
31 de julho de 2026
Arrived next day Richard the guy I…
Arrived next day Richard the guy I spoke to was helpful and knowledgeable. fedx courier were on time.
11 de agosto de 2026
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