Absolutely brilliant! I am so pleased with my bio fuel fire. Its super clean, looks fantastic, and it's exactly what I was looking for. Buying online was a great hassle free experience, and I couldn'... Ver mais
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Veja o que dizem as avaliações
Electric fire arrived next morning after ordering and well packaged. There was a slight problem with the screws provided to attach the feet being slightly too large for the pre drilled holes, (Adam... Ver mais
Bought a media wall and electric stove for my new build house. It looks amazing, added so much character and was delivered really quickly. Contacted immediately to arrange the best day to deliver. Onl... Ver mais
A empresa respondeu
Very easy to order, prompt delivery Fireplace arrived damaged in transit twice, no fault of fireplace world. Replacements organised and sent very quickly. Everything is done by AI or email, no direc... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Fireplace World
Escrito pela empresa
With 100's of products to choose from online, you're sure to find what you're looking for, and our great range of Accessories will help you to add the finishing touches to your design.
On top of all this, we offer a Fast and reliable Delivery service to all of the mainland UK on all of our products, giving you the best possible value and the best possible service.
Fast delivery and no quibble returns.
Fast delivery and free returns - Guaranteed!
Informações de contato
St Thomas Road, HD1 3LF, Huddersfield, Reino Unido
- customer.support@fireplaceworld.co.uk
- www.fireplaceworld.co.uk
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Absolutely brilliant
Absolutely brilliant! I am so pleased with my bio fuel fire. Its super clean, looks fantastic, and it's exactly what I was looking for. Buying online was a great hassle free experience, and I couldn't believe how quickly it was delivered. A perfect experience from start to finish.
Upgrade
Ok so this was an upgrade for my daughter and I've never used this appliance before even having been an electrician for 30+ years. I got a great deal from fireplace world had a no hassle experience in delivery to her home address the delivery driver even helped for which I'm extremely grateful for as I live a considerable distance away in the North East and fitted the appliance on a recent visit. We have plans to upgrade her heating using additional appliances of this type from fireplace world. Full marks all around and thank you. The appliance is similarly living up to expectations and the positive reviews are proving valid.
I purchased a bio ethanol burner
I purchased a bio ethanol burner, but unfortunately I didn't feel it was suitable for our fire. First class after sales collected and refund in the process. Thank you 😊
Electric fire arrived next morning…
Electric fire arrived next morning after ordering and well packaged.
There was a slight problem with the screws provided to attach the feet being slightly too large for the pre drilled holes, (Adam Helios) so substituted my own.
Lots of missing parts with both of my…
Lots of missing parts with both of my items
Satisfactory product with good delivery
Excellent Service
I purchased a fireplace suite and it was delivered quick and in perfect condition. It is great quality and looks exactly as advertised on the website.
I would highly recommend this company if you're looking to purchase a lovely fireplace suite.
Even though i had to wait a short while…
Even though i had to wait a short while for delivery as my item was out of stock, it was delivered when i was told it would be and communication was excellent and i love my little fire.
Very speedy delivery and aftercare…
Very speedy delivery and aftercare service was top notch

Resposta da Fireplace World
Really quick delivery and our fire is…
Really quick delivery and our fire is amazing. The only downside was the delivery company who just left the £500 fire on our doorstep without even knocking (I was in).

Resposta da Fireplace World
Excellent customer service …
Very efficient and when I had an issue resolved it immediately

Resposta da Fireplace World
Media wall and electric stove purchase
Bought a media wall and electric stove for my new build house. It looks amazing, added so much character and was delivered really quickly. Contacted immediately to arrange the best day to deliver. Only thing was during delivery the driver had no way of getting the pallet off the van - had to unpack it and then get builders on the street to help get it off. Something to feedback to the delivery company!

Resposta da Fireplace World
Arrived on time
Arrived on time. Not installed yet so can’t comment on quality yet.

Resposta da Fireplace World
Lovely fire
Lovely fire. We are really pleased with the style and finish. Looks great on our hearth. The log effect is very realistic and it is perfect for heating our room, especially this time of yesr, before the heating is on. Definitely five stars.
The next day delivery was a bonus and the delivery person was very helpful, polite and friendly.

Resposta da Fireplace World
The whole process was easy
The whole process was easy, was kept informed regarding delivery.

Resposta da Fireplace World
Adam Oak Beam, Hearth & Stove Pipe with Woodhouse Stove in Black
It came pretty quick, in 2/3 days!

Resposta da Fireplace World
Great customer service
Great customer service. Goods arrived damaged (DPD driver being heavy handed we suspect). Immediate response to my email. New one arrived asap. Arranged for pick up of damaged fire the day after. Well done Fireplace World!

Resposta da Fireplace World
Fire lovely
Fire lovely. Assembly not great. 3 phone calls to customer services. All good in the end

Resposta da Fireplace World
Great product and arrived when they…
Great product and arrived when they said it would

Resposta da Fireplace World
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