Fireplace World Avaliações 

10.270
•
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Absolutely brilliant! I am so pleased with my bio fuel fire. Its super clean, looks fantastic, and it's exactly what I was looking for. Buying online was a great hassle free experience, and I couldn'... Ver mais

Avaliado com 5 de um total de 5 estrelas

Electric fire arrived next morning after ordering and well packaged. There was a slight problem with the screws provided to attach the feet being slightly too large for the pre drilled holes, (Adam... Ver mais

Avaliado com 5 de um total de 5 estrelas

Bought a media wall and electric stove for my new build house. It looks amazing, added so much character and was delivered really quickly. Contacted immediately to arrange the best day to deliver. Onl... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Very easy to order, prompt delivery Fireplace arrived damaged in transit twice, no fault of fireplace world. Replacements organised and sent very quickly. Everything is done by AI or email, no direc... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Lareiras
  2. também em
  3. Loja de móveis para sala de estar
  4. Serviço de aquecimento

Sobre Fireplace World

Escrito pela empresa

At Fireplace World, we specialise in Electric Fires, Fireplace Suites and Marble Fireplaces, and stock only the highest quality brands and products. We know that a fireplace completes a home, and believe that everyone should have the fireplace they love - and be able to buy it at a price that they love too.

With 100's of products to choose from online, you're sure to find what you're looking for, and our great range of Accessories will help you to add the finishing touches to your design.

On top of all this, we offer a Fast and reliable Delivery service to all of the mainland UK on all of our products, giving you the best possible value and the best possible service.

Fast delivery and no quibble returns.

Fast delivery and free returns - Guaranteed!

At Fireplace World we offer a fast and reliable delivery service to all mainland UK addresses. Our delivery falls into two categories: Next Working Day Delivery and Home Delivery. These categories are determined by size and weight of the products and the delivery type for each product can be seen on the right hand side of the product page. Also at Fireplace World we want to make sure that you get the fireplace that's perfect for you. We understand that it can be hard to choose, and sometimes things just look different when you get them into your house. That's why we offer you a 14-day, no quibble guarantee which means that if you're not completely satisfied with your choice, you can exchange it for any other product or simply return it for a full refund.

Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

10 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 97% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(10.270)

796 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Absolutely brilliant

Absolutely brilliant! I am so pleased with my bio fuel fire. Its super clean, looks fantastic, and it's exactly what I was looking for. Buying online was a great hassle free experience, and I couldn't believe how quickly it was delivered. A perfect experience from start to finish.

27 de setembro de 2026
Avaliado com 5 de um total de 5 estrelas

Upgrade

Ok so this was an upgrade for my daughter and I've never used this appliance before even having been an electrician for 30+ years. I got a great deal from fireplace world had a no hassle experience in delivery to her home address the delivery driver even helped for which I'm extremely grateful for as I live a considerable distance away in the North East and fitted the appliance on a recent visit. We have plans to upgrade her heating using additional appliances of this type from fireplace world. Full marks all around and thank you. The appliance is similarly living up to expectations and the positive reviews are proving valid.

26 de setembro de 2026
Avaliado com 5 de um total de 5 estrelas

Excellent Service

I purchased a fireplace suite and it was delivered quick and in perfect condition. It is great quality and looks exactly as advertised on the website.
I would highly recommend this company if you're looking to purchase a lovely fireplace suite.

16 de outubro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very speedy delivery and aftercare…

Very speedy delivery and aftercare service was top notch

5 de outubro de 2026
logotipo da Fireplace World

Resposta da Fireplace World

Dear customer. We do really appreciate you taking the time to write this review and are very pleased that you are happy with your purchase and the service you received, Thank you once again for shopping with Fireplace World.

Avaliado com 5 de um total de 5 estrelas

Really quick delivery and our fire is…

Really quick delivery and our fire is amazing. The only downside was the delivery company who just left the £500 fire on our doorstep without even knocking (I was in).

2 de outubro de 2026
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Resposta da Fireplace World

Dear customer. Thank you so much for your feedback and review, we really appreciate it. We have provided your feedback to the relevant team. We apologise for any inconvenience caused.

Kind regards, Fireplace World

Avaliado com 5 de um total de 5 estrelas

Excellent customer service …

Very efficient and when I had an issue resolved it immediately

1 de outubro de 2026
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Resposta da Fireplace World

Dear customer. We do really appreciate you taking the time to write this review and are very pleased that you are happy with your purchase and the service you received, Thank you once again for shopping with Fireplace World.

Avaliado com 5 de um total de 5 estrelas

Media wall and electric stove purchase

Bought a media wall and electric stove for my new build house. It looks amazing, added so much character and was delivered really quickly. Contacted immediately to arrange the best day to deliver. Only thing was during delivery the driver had no way of getting the pallet off the van - had to unpack it and then get builders on the street to help get it off. Something to feedback to the delivery company!

23 de setembro de 2026
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Resposta da Fireplace World

Dear customer, Thank you very much for your 5* review and for your kind comments. We have passed your feedback onto the relevant team and we do apologise for any inconvenience caused as that is not the service the couriers provide. The pre built media wall suites are normally removed from the delivery van using a tail lift.

Kind regards, Fireplace world.

Avaliado com 5 de um total de 5 estrelas

Arrived on time

Arrived on time. Not installed yet so can’t comment on quality yet.

2 de outubro de 2026
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Resposta da Fireplace World

Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World

Avaliado com 5 de um total de 5 estrelas

Lovely fire

Lovely fire. We are really pleased with the style and finish. Looks great on our hearth. The log effect is very realistic and it is perfect for heating our room, especially this time of yesr, before the heating is on. Definitely five stars.
The next day delivery was a bonus and the delivery person was very helpful, polite and friendly.

1 de outubro de 2026
logotipo da Fireplace World

Resposta da Fireplace World

Dear customer, Thank you very much for your positive review and kind comments. We are delighted to hear that you are happy with your purchase and the service you received. Thank you for shopping with Fireplace World. Kind regards, Fireplace World.

Avaliado com 5 de um total de 5 estrelas

The whole process was easy

The whole process was easy, was kept informed regarding delivery.

1 de outubro de 2026
logotipo da Fireplace World

Resposta da Fireplace World

Dear customer. We do really appreciate you taking the time to write this review and are very pleased that you are happy with your purchase and the service you received, Thank you once again for shopping with Fireplace World.

Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service. Goods arrived damaged (DPD driver being heavy handed we suspect). Immediate response to my email. New one arrived asap. Arranged for pick up of damaged fire the day after. Well done Fireplace World!

14 de setembro de 2026
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Resposta da Fireplace World

Dear customer. Thank you so much for taking the time to write this positive review, we really appreciate it. We are very happy to hear that you are pleased with our service and your purchase once any issues were resolved. Thank you once again for shopping with Fireplace World

Avaliado com 3 de um total de 5 estrelas

Fire lovely

Fire lovely. Assembly not great. 3 phone calls to customer services. All good in the end

30 de setembro de 2026
logotipo da Fireplace World

Resposta da Fireplace World

Dear customer. We are pleased that the issues with your order were sorted out quickly for you and that you are now happy with your purchase. Thank you for your review and for shopping with Fireplace World

Avaliado com 5 de um total de 5 estrelas

Great product and arrived when they…

Great product and arrived when they said it would

16 de setembro de 2026
logotipo da Fireplace World

Resposta da Fireplace World

Dear customer, Thank you for the kind review. We are really glad that you are delighted with the item. Thank you for shopping with us. Kind Regards, Fireplace World

Avaliado com 5 de um total de 5 estrelas

Great service

Good service with fast delivery

30 de setembro de 2026
logotipo da Fireplace World

Resposta da Fireplace World

Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World

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