If there were no starts I would leave that. Orders wide fit trainers which were far too small. Reached out for a refund and a label as per there policy. Numerous E mails later they had gone from no re... Ver mais
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Veja o que dizem as avaliações
Omg I very nearly paid for a pair of shoes but thought no I'll read the reviews phew thank god I did you poor people who have ordered from them I really hope you get your orders sorted out but readin... Ver mais
I bought a pair of orthopedic shoes, but unfortunately the quality was very poor. I returned them within the company's stated returns period, yet more than seven months later I still haven't received... Ver mais
Hmm, I can't review the sandals as a month later they still haven't been dispatched. I've had no notifications of delivery just daily emails of adds from them and a dodgy link for a mysterious surpris... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Stunahome.com is a dependable online destination for your footwear needs, with trending unique designs and affordable prices.
Informações de contato
China
- stunahome.com
1,3
Muito Ruim
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 63% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Only gave 1 star as I couldn't leave 0
Only gave 1 star as I couldn't leave 0. Avoid. Shoes are not correct sizing and poorly made and took weeks to come. Requested refund which they refused offering a replacement. I agreed to a partial refund as just wanted it sorting...do not buses this company...
9 de junho de 2025
Avaliação não solicitada
Resposta da Stunahome
Hi ,
We are very sorry about your experience!
We have offered a return address in the return instruction email. If you need to return the shoes for a full refund, please send them to the address we listed.
Let us know if you need any help from FitVille at support@stunahome.com，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
They are the worst company on earth
They are the worst company on earth. I bought 2 pairs of shoes from this crap company and it took ages to receive my order. Upon receiving my order, one pair was small even though I ordered my size but it was too small so I need 2 bigger sizes to fit my feet properly. I spoke to the customer service team and asked for exchange, they offered me the most stupid offer which was keeping the small pair of shoes and they will refund me 20% off the price 😡😡I told them I will not use it why would I keep it????!!!!
I need my size and I will send you the first one. They said okay send yours and then we will send you your size. I directly sent them the small ones and till now as it’s been more than 10 days and no response or no more order to be sent. AVOIIIIDDDD THIS COMPANY, they are SCAMMERS
AVOIDDDDDD…….
1 de junho de 2025
Avaliação não solicitada
Resposta da Stunahome
Hi , we are very sorry about your experience! Your new package is on its way, so please be patient.Our customer service staff will usually get back to you within 24 hours (except weekends and holidays), let us help you find your package.Let us know if you need any help at support@stunahome.com，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
No goods received
Do not order from these scammers they take your money and don’t deliver.
I never received my goods and they did not offer a refund or replacement in fact refused a refund when I asked and didn’t want to help
AVOID AVOID AVOID THIS SCAMMER
26 de junho de 2025
Avaliação não solicitada
Resposta da Stunahome
Hello, I'm sorry I can't give you 100% satisfaction.
Shipments already in dispatch cannot be recalled immediately. If you don't like the package, you can refuse it.
I'm very sorry.
We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service support@stunahome.com Thank you for your understanding!
Still waiting for a return address.
1 de julho de 2025
Avaliação não solicitada
Resposta da Stunahome
Hello.
We apologise for your unpleasant shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service support@stunahome.com, thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
They refused to take the sandals…
They refused to take the sandals back,£31 paid for orthopaedic sandals and I could not walk in them.Cheap plastic uppers,cheap plastic and Cork soles,Temu were selling them for £5.They are thieves all of them.
4 de junho de 2025
Avaliação não solicitada
Resposta da Stunahome
Hi , we are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service support@stunahome.com, thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Wore shoes ONCE and sole came off
Wore shoes ONCE and sole came off. They offered 20% refund and said I could keep the shoes. As if I want to walk around in a pair of shoes with the sole flapping off. Also said I was out of time, only had the shoes 20 days.
22 de junho de 2025
Avaliação não solicitada
Resposta da Stunahome
Hello, I'm sorry I can't give you 100% satisfaction.
Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service support@stunahome.com Thank you for your understanding!
Falsely advertised
I believe their advertising is false. I ordered the orthopaedic sneakers sienna which are advertised for people with arthritis and plantar fasciitis but they are cheaply made with no support whatsoever for people with foot conditions. They are suitable for people without foot conditions and should not say otherwise.
29 de junho de 2025
Avaliação não solicitada
Resposta da Stunahome
Hi , we are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service support@stunahome.com, thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
ADVICE - STEER WELL CLEAR
The worst customer service I have ever experienced. Despite the shoes appearing appropriate for my wife’s swollen feet due to oedema, on trying one of them on they came nowhere fitting, so she didn’t even attempt the other one on. I immediately sent a message to customer services, who informed me that as they sent the advertised size that we’d ordered, they would not offer a refund. When I sent another message saying that this was unsatisfactory, they started by offering a discount against further purchases, then a small totally unacceptable refund. As I believe their sales policy to be against UK standards, I am deciding whether to take further action, or just throw them in the rubbish bin.
16 de junho de 2025
Avaliação não solicitada
Resposta da Stunahome
Hello, I'm sorry I can't give you 100% satisfaction.
Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service support@stunahome.com Thank you for your understanding!
Avoid this company
Avoid this company! They advertise free returns but do not honor that. Instead, they offer a partial refund, and to get a full refund, they expect you to destroy the shoes and send them photo proof — a completely wasteful and non-environmentally friendly option. I was hesitant to destroy the shoes because I didn’t trust what they'd say next — probably that I’m no longer eligible for a refund because they’re destroyed! Poor customer service and deceptive return policies. Stay away.
26 de junho de 2025
Avaliação não solicitada
Resposta da Stunahome
Hi , we are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service support@stunahome.com, thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Most incompetent company that I have…
Most incompetent company that I have ever met. Cannot get a refund for shoes that do not fit. Backwards and forwards with options to return the shoes. Still no full refund. Will be donating the shoes to a charity. Don't waste your time ordering from them.
24 de junho de 2025
Avaliação não solicitada
Resposta da Stunahome
Hi ,
We are very sorry about your experience!
We have offered a return address in the return instruction email. If you need to return the shoes for a full refund, please send them to the address we listed.
Let us know if you need any help from FitVille at support@stunahome.com，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
I ordered 2 pairs of shoes
I ordered 2 pairs of shoes. I used one other one I’m trying to refund it but they offered me 40% of money and rip the shoes. I refuse it and submit a claim through PayPal. PayPal gives me 100% money back.
They always send personal emails don’t accept they’re doggy offers
Uk should Banned them
Don’t buy anything from them
They are Doggy
16 de junho de 2025
Avaliação não solicitada
Resposta da Stunahome
Hello.
We apologise for your unpleasant shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service support@stunahome.com, thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
I wouldn't buy from this company as…
I wouldn't buy from this company as they try anything to not pay a refund for shoes which aren't suitable for my foot condition. In addition they are offering me only a small percentage back. They won't give me all my refund! Plus they've told me to rip the safety shoes so can return them. I've asked for the return address. None has been provided. No refund is on it's way. My advice don't buy from this Chinese company.
Also the shoes aren't comfortable nore are they slip proof! I was originally offered a low percentage refund. This was then increased but I could keep the shoes (even though they weren't any use)
I was later told to damage them. No idea why they wanted me to damage the shoes. As then I wouldn't be able to return them. I queried why they wanted me to damage them. Didn't get an answer. Then they agreed to pay me a full refund. I'd say it felt like they were playing a game. The shoes slipped all the time and there was no grip, just slipping all the time.
20 de junho de 2025
Avaliação não solicitada
Resposta da Stunahome
Hello, I'm sorry I can't give you 100% satisfaction.
Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service support@stunahome.com Thank you for your understanding!
Read the terrible reviews so asked for…
Read the terrible reviews so asked for a refund after ordering.
Refund was actioned immediately and received promptly.
16 de junho de 2025
Avaliação não solicitada
Resposta da Stunahome
Hi,
Thank you so much for sharing your experience with us!
We will make corrections based on your suggestions and wish you a wonderful day!
Wish I had read the reviews before I…
Wish I had read the reviews before I ordered from this scam company.
Not genuine- items received are poorly made and of plastic. Items falling apart and size is not true. A big scam taking people’s hard working money.
I am patiently waiting to hear back from the company and reading the reviews I know that it will be a battle to get my money back. I will not stop though until I receive every penny of mine!!
Should be ashamed of yourselves for conning customers.
21 de junho de 2025
Avaliação não solicitada
Resposta da Stunahome
Hi , we are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service support@stunahome.com, thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Very small, difficult to get refund.
I bought a pair of white ankle boots size 8.5 uk. They were so small I couldn’t even get them on. The whole boot was very small, narrow heel and sole, no width or length related to size ordered.
Applied for a return label and sent photos x 4 as requested. Offered 20% refund and keep boots, declined, then offered 40%, declined as I don’t want them and struggling to get full refund. Unhelpful . Sizing definitely not corresponding with UK or EU .
12 de junho de 2025
Avaliação não solicitada
Resposta da Stunahome
Hi ,
We are very sorry about your experience!
We have offered a return address in the return instruction email. If you need to return the shoes for a full refund, please send them to the address we listed.
Let us know if you need any help from FitVille at support@stunahome.com，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Great communication and delivery
I was apprehensive after reading the reviews, however the communication was excellent and my package arrived just 3 days after ordering.
I would say the boots were not worth the money, but the quality is good.
18 de junho de 2025
Avaliação não solicitada
Resposta da Stunahome
Hello ,
Thank you for your positive feedback and support. Your affirmation is our driving force for progress, and we will continue to work hard to provide you with a better service experience. If you have any other questions, please contact our customer service support@stunahome.com Thank you for your understanding!
Product Misrepresentation
Website says the sandals have leather uppers - Oh no they don't! Definitely plastic. They took 2 weeks to arrive and I'm disappointed with them. Everything I have subsequently read suggests it's a waste of time trying to return them and get your money back. Wish I had checked this company out before I purchased.
18 de junho de 2025
Avaliação não solicitada
Resposta da Stunahome
Hello.
We apologise for your unpleasant shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service support@stunahome.com, thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
CRAP QUALITY
Ordered 2x pairs shoes size 10 and half, one pair were for 2x left feet and both pairs were just about size 10. The shoes were supposed to be Orthopedic,arch support and breathable, instead they were made of some type of plastic, wrinkled to touch, no arch support and the inner foot liner made of compacted plastic. As per previous reviews I have had the first offer of 30% refund and to keep the useless crap made shoes, no doubt the second offer will be higher and then I will be told to destroy them etc etc. When it gets to a 60% refund I will accept, take a financial loss as there is no way they will let them be returned to China. AVOID THIS COMPANY AS CUSTOMER'SERVICES IS RUN BY COMPUTER PROGRAMS AND NOT REAL PEOPLE.
I managed to get 60% back a couple of days ago. The reply to my review by Stunahome Is one of a couple of 'bog standard' replies they use and there is no way they will want the goods returned to China. This Company is a disgrace. 2x left shoes thrown in rubbish bin and the other undersized crap pair placed in a charity bin. If you want decent trading standard rights stay away from buying from China.
19 de junho de 2025
Avaliação não solicitada
Resposta da Stunahome
Hello, I'm sorry I can't give you 100% satisfaction.
Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service support@stunahome.com Thank you for your understanding!
I REALLY WISH I HAD READ THE REVIEWS…
I REALLY WISH I HAD READ THE REVIEWS BEFORE BUYING THEIR CRAP. I BOUGHT A PAIR OF SHOES FOR MY SON TO WEAR FOR HIS PROM. THE PICTURE SHOWED A LOVELY PAIR OF QUALITY SHOES, WHAT I RECEIVED WAS AN ABSOLUTE JOKE AND LOOKED LIKE SOMEBODY MADE THEM IN A SHED IN THE DESERT. DONT WASTE YOUR MONEY ON ANYTHING FROM THIS CROUD OF CROOKS.
16 de junho de 2025
Avaliação não solicitada
Resposta da Stunahome
Hello.
We apologise for your unpleasant shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service support@stunahome.com, thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Great products at affordable prices
The latest boots are the third product I have bought from Stunahome. They are great and comfortable. For the money and the distance from factory to me, it is perfectly acceptable. My husband rates his boots as one of his best buys.
Footwear fits true to size.
16 de junho de 2025
Avaliação não solicitada
Resposta da Stunahome
Hello ,
Thank you for your positive feedback and support. Your affirmation is our driving force for progress, and we will continue to work hard to provide you with a better service experience. If you have any other questions, please contact our customer service support@stunahome.com Thank you for your understanding!
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