If there were no starts I would leave that. Orders wide fit trainers which were far too small. Reached out for a refund and a label as per there policy. Numerous E mails later they had gone from no re... Ver mais
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Veja o que dizem as avaliações
Omg I very nearly paid for a pair of shoes but thought no I'll read the reviews phew thank god I did you poor people who have ordered from them I really hope you get your orders sorted out but readin... Ver mais
I bought a pair of orthopedic shoes, but unfortunately the quality was very poor. I returned them within the company's stated returns period, yet more than seven months later I still haven't received... Ver mais
Hmm, I can't review the sandals as a month later they still haven't been dispatched. I've had no notifications of delivery just daily emails of adds from them and a dodgy link for a mysterious surpris... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Stunahome.com is a dependable online destination for your footwear needs, with trending unique designs and affordable prices.
Informações de contato
China
- stunahome.com
1,3
Muito Ruim
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 63% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
If I could give zero stars
If I could give zero stars, I would! I wish that before buying 3 pairs of 'orthopaedic shoes' (2 pairs trainers,1 pair sandals) that I had seen the reviews on here. I have plantar fasciitis, hypermobility, and arthritis in my feet. I bought all these shoes in good faith as I can be in a lot of pain with my feet. However, these are NOT orthopaedic shoes. One pair of trainers are so flimsy it does not support my feet whatsoever, if anything my feet are more unstable wearing these trainers. The other pair of trainer have a plastic sole, and the inner sole Is rock hard, causing more pain when wearing them. The sandals are OK, cheaply made, I definitely could have got better elsewhere for my money. I am so gutted to have been mislead into thinking this was a trustworthy site, do not waste your money like I have!!
28 de maio de 2025
Avaliação não solicitada
Resposta da Stunahome
Hi , we are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service support@stunahome.com, thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Ordered 2x pairs of trainers
Ordered 2x pairs of trainers. Tried to return with photos of trainers destroyed as they requested. Still no refund. Please never order from this company. Save your money
9 de junho de 2025
Avaliação não solicitada
Resposta da Stunahome
Hi ,
We are very sorry about your experience!
We have offered a return address in the return instruction email. If you need to return the shoes for a full refund, please send them to the address we listed.
Let us know if you need any help from FitVille at support@stunahome.com，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Wish video never seen the add
Hmm, I can't review the sandals as a month later they still haven't been dispatched. I've had no notifications of delivery just daily emails of adds from them and a dodgy link for a mysterious surprise. Like others I wish I'd checked them out before. Surely protection sites must know how bad they are and should warm potential customers
27 de maio de 2025
Avaliação não solicitada
Resposta da Stunahome
Hello.
We apologise for your unpleasant shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service support@stunahome.com, thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
I have sent the shoes back after weeks…
I have sent the shoes back after weeks and weeks of them trying to make keep them they claim they have not yet received them I’m down 180£ that the bank is charging back don’t bother with them use the bank the asked me to destroy the shoes and send them proof if I want my money back .
15 de junho de 2025
Avaliação não solicitada
Resposta da Stunahome
Hello, I'm sorry I can't give you 100% satisfaction.
Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service support@stunahome.com Thank you for your understanding!
I got caught napping!
I was nodding off to sleep almost, when I spotted some nice looking suede boots on this companies website. I picked two colours army green and burgundy and through PayPal used my credit card. A discount of £10 was also included in the purchase. When I woke up the next morning I realised I hadreceived the confirmation email but five days later the company had me down as still waiting to be shipped. So I went to trust pilot, which I should’ve done initially before making a purchase and saw they had some of the worst reviews ever. I sent an email to the company and told them that I had read some of the worst reviews I’ve ever read in my life and I want my money back on my card within 24 hours. Actually took 120 hours. Reading many other reviews this was an excellent turnaround time to get my Money/credit returned back to my card.
This is the reason I’m giving them four stars because they didn’t mess me about for weeks on end. If anybody knows what they’re doing at the helm they seriously need to give the whole company a major shakeup. I feel the pain of all of those who have lost Money or been stuck with substandard products.
5 de junho de 2025
Avaliação não solicitada
Resposta da Stunahome
Hello.
We apologise for your unpleasant shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service support@stunahome.com, thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
No stars
No stars actually! 'Free easy returns' they stated. They are downright liars! Do not be lured into the ads - the sandals are the wrong size and shoddily made - not worth the money whatsoever, even if they fitted!
Offered 40% refund and keep the sandals - was refunded less. They don't want the sandals returned because delivery probably costs more than the product.
In response to their response - why would I believe what you're offering now, when you've lied about everything so far...?
13 de junho de 2025
Avaliação não solicitada
Resposta da Stunahome
Hi , we are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service support@stunahome.com, thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Sadly you can't put no stars
Sadly you can't put no stars. Absolutely shocking took nearly a month to arrive, the quality is shocking. You would probably get better from Temu. No chance to refund. Stay clear at all costs.
9 de maio de 2025
Avaliação não solicitada
Resposta da Stunahome
Hello.
We apologise for your unpleasant shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service support@stunahome.com, thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Avoid
I'm so embarrassed I didn't check out this company before I ordered. My so called orthopedic waterproof boots, bought for a walking trip to a cold climate, are neither orthopedic or waterproof.
It's not worth the headache trying to get £30 back, based on reviews here, but lesson learned. They are utterly useless to me.b
10 de junho de 2025
Avaliação não solicitada
Resposta da Stunahome
Hi , we are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service support@stunahome.com, thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Useless!
Ordered some shoes for my mum on 17th May and still not received them and no tracking update since 28th May! Waste of time!
17 de maio de 2025
Avaliação não solicitada
Resposta da Stunahome
Hi , we are very sorry about your experience! Our customer service staff will usually get back to you within 24 hours (except weekends and holidays), let us help you find your package.Let us know if you need any help at support@stunahome.com，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
NEVER USE THIS COMPANY
NEVER, NEVER USE THIS COMPANY.
Their goods (walking boots in my case) were absolutely rubbish. Ill fitting , poorly constructed and in no way had any orthopaedic features. They were posted out using the cheapest packing materials ever, the package contained no invoice or returns information. On managing to contact the Company they only offered a 20% refund. Fortunately, I have made my purchase via PayPal so I instigated a claim and manged to get a full refund, (thank you PayPal) but it still took a month to get my money back and was not easy. Should not be allowed to trade in the UK.
7 de junho de 2025
Avaliação não solicitada
Resposta da Stunahome
Hello, I'm sorry I can't give you 100% satisfaction.
Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service support@stunahome.com Thank you for your understanding!
Rubbish!
Do not shop with this company. Took weeks to arrive then when I asked to return for refund as they didn’t fit, they fought for me to keep them, first offering me 20% compensation then 40% when I declined! I was glad I had paid by PayPal so had that security. Eventually they accepted a return and 6 weeks after ordering finally have my refund! It's about time they started to listen to their customers, there are hundreds of unsatisfactory reviews. Never again.
8 de maio de 2025
Avaliação não solicitada
Resposta da Stunahome
Hello, I'm sorry I can't give you 100% satisfaction.
Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service support@stunahome.com Thank you for your understanding!
Shocking!!!
Shocking!!!
Don't buy from these people
Their shoes are very cheap and probably from the factory as Shein. They do not offer a free return on wrong size like they state. I am trying to return shoes that are too small and want to offer me a 20% discount and keep the shoes. Why? They are too small. So they expect me to pay 80% for a pair of shoes that are too small and possibly gift or donate them to someone (their advice) disgusting behaviour.
6 de junho de 2025
Avaliação não solicitada
Resposta da Stunahome
Hello.
We apologise for your unpleasant shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service support@stunahome.com, thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Trainers are plastic
I ordered 2 pairs of shoes but they are not what you see on the website. They were both plastic and very hard to walk in. Asked for a return, they offeredme 20% I said no then offered me 40% I still said and that I wanted to return these. Took 1 month for returns to be acknowledged and when they received them I had to chase my refund. This company does not want to have returns but I took screenshots of their return policy and that's when they finally decided to give me one. Then I looked on Temu and the exact shoes are 70% cheaper. DO NOT BUY FROM THIS COMPANY!!!!!!
1 de maio de 2025
Avaliação não solicitada
Resposta da Stunahome
Hello, I'm sorry I can't give you 100% satisfaction.
Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service support@stunahome.com Thank you for your understanding!
Extremely low quality products
Very low quality products. Total waste of money. Never buy from them. Products appear nice on the website, don't be deceived.
11 de março de 2025
Avaliação não solicitada
Resposta da Stunahome
Hi , we are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service support@stunahome.com, thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Absolutely awful company
Absolutely awful company. Purchased two pairs of shoes and waited over a month for delivery. When I received them they weren’t leather as advertised but hard plastic. I had to send an email with photos in order to return them. I did everything asked of me. I was then offered 20% discount. When I refused They asked me to destroy one pair of them and send photos. I refused and stated that you advertise free returns, so please send returns label, they have not replied. Turns out this is an East Asian Company not European as led to believe. I am still trying to get a refund. Have flagged to PayPal. Do not buy anything from this Company as it is a con.
27 de maio de 2025
Avaliação não solicitada
Resposta da Stunahome
Hi , we are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service support@stunahome.com, thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
The sandals arrived after 3 weeks and 5…
The sandals arrived after 3 weeks and 5 days. Not as stated when ordered. They are very cheap looking, if they are leather it is so thin and they do not smell like leather. They are just about a size 6 and do fit, although creased from the plastic bag they arrived in. Bright yellow and nothing like advertised colour and look. Thankfully I only paid £19.99 and not £39.90 as on other site. Avoid this company.
28 de maio de 2025
Avaliação não solicitada
Resposta da Stunahome
Hello.
We apologise for your unpleasant shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service support@stunahome.com, thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Save your money!
Would give zilch stars if I could. Very, very disappointed with these sandals. Just foam insoles with no support. Very flimsy and they also took WEEKS, to arrive. (Must have been chasing the cow around the field first?)
Do not recommend and have unsubscribed.
Doubt very much they are a BRITISH company!
1 de maio de 2025
Avaliação não solicitada
Resposta da Stunahome
Hi , we are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service support@stunahome.com, thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Extremely poor quality
I ordered 3 pairs of sandals at a cost of just over £71. They have arrived and the soles and insoles are solid PLASTIC. Honestly plastic, with no bend at all, which for orthopedic shoes is hard to believe. They are like those dressing up shoes that you wear as a little girl. I have emailed the company for a return address and am still waiting. Honestly, steer clear of this company.
27 de maio de 2025
Avaliação não solicitada
Resposta da Stunahome
Hi ,
We are very sorry about your experience!
We have offered a return address in the return instruction email. If you need to return the shoes for a full refund, please send them to the address we listed.
Let us know if you need any help from FitVille at support@stunahome.com，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Afraid all the negative reviews are the same
Afraid all the reviews are the same. the orthopoedic sandals are not a suitable product at all, the quality is poor. I should have realised of course for the price. they won't do a free return, as per their website information. they do give a partial refund and tell you to keep the shoes, so some charity could benefit. but you won't get what you want.
25 de maio de 2025
Avaliação não solicitada
Resposta da Stunahome
Hello, I'm sorry I can't give you 100% satisfaction.
Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service support@stunahome.com Thank you for your understanding!
AVOID THIS COMPANY AT ALL COSTS
Item was mis-sized. Refused refund initially and then started offering me refunds starting at 15% of purchase price. Final offer was 40% refund and keep the item. 'A very generous offer which means they are making big losses' apparently. Today, after nearly 4 weeks of daily contact, they have told me to destroy the item, send photos and then I will get a full refund!!! Absolutely unbelievable!!
25 de maio de 2025
Avaliação não solicitada
Resposta da Stunahome
Hello, I'm sorry I can't give you 100% satisfaction.
Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service support@stunahome.com Thank you for your understanding!
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