I’ve never experienced such appalling service from a company, not just for waste collection just in general. When bins weren’t being collected I spoke to multiple people including account managers an... Ver mais
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Veja o que dizem as avaliações
Great staff especially Chris from the Weighbridge at suez byker had some trouble with the sheet on the trailer and unlike most other places he did the best he could to help, went above and beyond. Tha... Ver mais
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Horrific service, bins have missed repeatedly over the last 3 months - they can only be bothered to empty half the bins in the shed if they bother coming at all. Repeated complaints to the council who... Ver mais
A empresa respondeu
Missing bins/bag before Xmas..apparently left somewhere up the road rather than returned wher3 they were left. One call back after complaining to E.Devon Council…due a final callfrm Suez but never ha... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Part of the global SUEZ group, we employ more than 6,000 people in the UK. Since 1988, we have been delivering innovative and environmentally responsible solutions to manage waste and water for our customers – households, local authorities, and industry and commerce.
Informações de contato
SUEZ House, Grenfell Road, SL6 1ES, Maidenhead, Reino Unido
- 0800 093 1103
- marketing.uk@suez.com
- suez.co.uk
2,8
Bom
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da SUEZ recycling and recovery UK
Dear Phay,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
High maintenance
High maintenance. For ever having to check if you have collected and then painstaking report if you have not and then remember to let your accounts know again when the invoice arrives for the full amount. A good customer service system would communicate this internally and raise a credit or reduce the invoice.
6 de novembro de 2025
Resposta da SUEZ recycling and recovery UK
Dear Debbie, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe.
Put in a complaint regarding a failed…
Put in a complaint regarding a failed bin collection (not for the first time) and they didn't get back to me. I sent 2 further emails before they responded.
5 de novembro de 2025
Resposta da SUEZ recycling and recovery UK
Dear Robert, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe.
Always a great service with SUEZ and if…
Always a great service with SUEZ and if there is an issue they advise you by email which is also good!
5 de novembro de 2025
Resposta da SUEZ recycling and recovery UK
Dear Alison,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
Resposta da SUEZ recycling and recovery UK
Dear Anuoluwapo,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
Resposta da SUEZ recycling and recovery UK
Dear Marilyn,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
Easy to sort any issues out
Easy to sort any issues out, polite and professional staff that put the bins back in the enclosed area
30 de outubro de 2025
Resposta da SUEZ recycling and recovery UK
Dear Kevin,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
No longer valued…
After near a decade of working together, and with no notice, our contract valued at c£20k no longer warrants an account manager. Simple enquiries now take a week to turn around.
3 de novembro de 2025
Resposta da SUEZ recycling and recovery UK
Dear Chris, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe.
Smooth Contract Review
Domonic Aighton has helped to revise our contract. Everything has gone very smoothly.
31 de outubro de 2025
Resposta da SUEZ recycling and recovery UK
Dear John,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
A professional company
The drivers go above and beyond and the overall service from this company has been fantastic. Our account manager is always helpful and having access to an online portal makes it a good experience.
10 de setembro de 2025
Avaliação não solicitada
Resposta da SUEZ recycling and recovery UK
Hi Rebecca,
Thank you for taking the time to give us your feedback.
We appreciate you taking the time to share your thoughts. To help us share this effectively internally, we've requested some additional details.
Kind regards,
Chloe
Exceptional Service
I have used Suez for a number of years now and cannot fault them. They service on time as per the schedule and the drivers are great. Never had an issue and would highly recommend them.
20 de outubro de 2025
Avaliação não solicitada
Resposta da SUEZ recycling and recovery UK
Hi Adam,
Thank you for taking the time to give us your feedback.
We appreciate you taking the time to share your thoughts. To help us share this effectively internally, we've requested some additional details.
Kind regards,
Chloe
quick & professional service
30 de outubro de 2025
Resposta da SUEZ recycling and recovery UK
Dear Jane,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
We have still not received our bins
We have still not received our bins. Originally promised for 31/10
31 de outubro de 2025
Resposta da SUEZ recycling and recovery UK
Dear Linda, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe.
Very easy to communicate with customer…
Very easy to communicate with customer service team and they always sort the issue promptly.
30 de outubro de 2025
Resposta da SUEZ recycling and recovery UK
Dear Valerina,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
Many missed collections
We have had many missed collections (largely food waste), it has taken quite a while with lots of communication to sort out and still uncertain if things are remedied going forward.
29 de outubro de 2025
Resposta da SUEZ recycling and recovery UK
Dear Claire, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe.
We keep getting missed on rubbish…
We keep getting missed on rubbish collections. When calling the office they couldn't tell me why or what time the team collected. They said they would contact the team and find out. Next thing I know the report is closed eith no answers.
28 de outubro de 2025
Resposta da SUEZ recycling and recovery UK
Dear Gail, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe.
Need clearing bins at Weekends.
Experienced several times no clearing bins during weekends. Hope company could arrange another staffs to cover while someone is on annual leave or on holiday.
23 de outubro de 2025
Resposta da SUEZ recycling and recovery UK
Dear customer, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe.
Completely unreliable service would not…
Completely unreliable service would not recommend to anyone if I could take more stars away, I will give minus stars i’m constantly calling in to find out when my general waste has not been collected and I’m always getting told lies to say it’s in hand they would collected the next day and yet still nothing i’ve had to put rubbish into my own car and take it to a different site. That is how bad the service is. It was getting that bad we had flies all over the bins and it was disgusting for a school this isn’t the first time I have complained it just feels like we’re not being listened to and they don’t care
27 de outubro de 2025
Resposta da SUEZ recycling and recovery UK
Dear Michael, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe.
Extremely helpful collection operative…
Extremely helpful collection operative .
Good price
21 de outubro de 2025
Resposta da SUEZ recycling and recovery UK
Dear Nigel,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
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