It was a bittersweet experience! It was meant to go to my sister for her birthday but silly me had given the wrong address - so at the last minute I realized I had given my address instead. The ca... Ver mais
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Veja o que dizem as avaliações
I ordered a cake the night before for my parents anniversary. I am so grateful that they delivered on a bank holiday on such short notice! The cake looked beautiful and tasted amazing so thankyou, I w... Ver mais
100% service!!! Outstanding. Beautiful tasty cake, not extremely sweet and flavourful. My boy loved his birthday cake. Last minute booking fullfilled effortlessly. Start to finish strongly recom... Ver mais
I discovered Sugaholics while searching for a local bakery to make a cake for our company’s 20‑year anniversary in the UK. I sent them a photo of exactly what we were hoping for and crossed my fingers... Ver mais
Detalhes da empresa
Escrito pela empresa
Every Sugaholics London Fresh Artisanal Cake Is Bespoke, Handcrafted, and Lovingly Tailor-made for Each Individual Customer – Creatively Combining Our Designs and Imagination with Your Ideas and Preferences. We Pride Ourselves on Using the Finest Quality of Ingredients, Exquisite Attention to Detail, and Luxurious Final Finishing to Ensure That Your Next Celebration is Memorable. Email us on hello@sugaholics.co.uk
Informações de contato
Unit 362, Winchelsea Road, London, E7 0AQ, London, Reino Unido
- 02046369862
- hello@sugaholics.co.uk
- sugaholics.co.uk
4,7
Excelente
1 mil avaliações
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Respondeu a 50% das avaliações negativas
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Beautiful cake and amazing service
I ordered a birthday cake for my boyfriend who lives in London while I’m abroad, and the whole experience was wonderful.
The Sugaholics team were so kind and helpful — they replied quickly and made the process very easy for me.
The cake was absolutely beautiful and arrived perfectly on time. It made his day so special! 💕
Thank you so much, Sugaholics, for helping me send love from far away. I truly recommend you to anyone! 🌹🎂
10 de outubro de 2025
Cake is excellent but delivery service…
Cake is excellent but delivery service is not satisfactory.
8 de outubro de 2025
Delicious
Delicious cakes made with fresh, high-quality butter.
2 de outubro de 2025
Avaliação não solicitada
A cake masterpiece
I ordered a custom cake and it was absolutely stunning. I found a design and they brought it to life with such attention to detail The cake was truly a work of art. Everyone at the party adored it, and the taste was amazing. Would highly recommend for any special occasion.
4 de outubro de 2025
Avaliação não solicitada
I have ordered for them for years now…
I have ordered for them for years now and they never disappoint 👌.
I will greatly recommend the cakes are amazing and very very delicious 😋.
Thank you again for our delicious cake and 👍 for the delivery 🚚 person .
16 de setembro de 2025
ONE OF THE BEST
I'VE BEEN USEING YOUR COMPANY FOR THE PST 5+ YEARS AND MY EXPERIENCE WAS ALWAY A PLEASANT ONE. EASY TO ORDER, BIG VARIETY OF CAKES OFFERED, TIMELY DELIVERY. KEEP IT UP!.
THANK YOU.
16 de setembro de 2025
The cakes are so fresh and delicious
The cakes are so fresh and delicious! They’re soft, full of flavour, and perfectly balanced – not too heavy or too sweet. You can tell they’re made with care. A great place for anyone who loves cake.
18 de setembro de 2025
Avaliação não solicitada
The cake I ordered looked amazing and…
The cake I ordered looked amazing and tasted delicious. I would highly recommend them.
4 de setembro de 2025
Avaliação não solicitada
Smooth and pain free experience ordering from Canada
I ordered from Canada for my son's birthday in London. The process was smooth, the delivery was on time and the cake was delicious! This is my second time ordering from Sugaholics. They are now my go to for ordering cakes in London!
12 de setembro de 2025
Disapponting
I have been ordering Cake from Sugaholics since past few years and the cake were always delicious. However this time the quality and taste were not the same as before.
I had ordered Cake with Ferro Rocher and Oreo flavour but could not taste any of this flavor which I why I bought the cake.
Usually the Cake runs out but this time out of the two cakes one cake was left which explains why.
Communication is always the problem as telephone number did not work, WhatsApp response were too late.
Website says Flat £5 off but the code does not work and got a WhatsApp response that there is a glitch in the website!!
6 de setembro de 2025
Resposta da Sugaholics™, London
Hi Rohit,
Thank you so much for your honest feedback, and we sincerely apologize for the experience you had with your recent order.
We’re truly sorry to hear that the cake didn’t meet the high standards you've come to expect from Sugaholics. We understand how disappointing it must have been, especially when you were looking forward to the Ferrero Rocher and Oreo flavours. Your continued support over the years means a lot to us, and we’re disappointed to have let you down this time.
We were unfortunately facing some operational challenges and had to work from a different location temporarily, which affected both our product consistency and communication. The phone line and WhatsApp delays were not up to our usual standards, and we apologize for the inconvenience caused.
We’re happy to let you know that everything is now back to normal, and we are fully committed to delivering the same quality and service you’ve always known us for. We won’t disappoint you again on your next order — that’s a promise.
Thank you again for your valuable feedback, and we hope to serve you better very soon!
Warm regards,
The Sugaholics Team
If you know what cake is, avoid this company!!
We ordered a Victoria sponge cake from Sugaholics for a special occasion, paying a premium price of £140 – and were left completely disappointed. The cake didn’t even have jam. When we reached out to customer service to clarify, we were met with rude, argumentative responses insisting that a Victoria sponge “doesn’t have jam.”
For future reference: A traditional Victoria sponge consists of sponge cakes filled with raspberry or strawberry jam and whipped or buttercream in the middle. It’s a classic British cake, and jam is an essential component.
Beyond the missing jam, the cake itself was disappointing in taste. It tasted artificial, more like an eggless sponge without any butter - dry and bland, with none of the rich, homemade flavor you'd expect from a cake at this price point.
For £140, we expected a quality, authentic cake and professional service. What we got was neither. Would not recommend based on the poor quality, overpricing, or the unprofessional customer service
16 de agosto de 2025
Avaliação não solicitada
Resposta da Sugaholics™, London
Hi Az,
Thank you for taking the time to share your feedback, and we're truly sorry to hear that your experience with us was so disappointing — especially for a special occasion. We completely understand your frustration and sincerely apologise for not meeting your expectations.
We were recently facing some unexpected challenges with our premises and had to temporarily operate from a different location. Unfortunately, this did affect the consistency of some of our products, and we deeply regret that it impacted your order.
Regarding the Victoria sponge cake, we understand your concern about the missing jam. Traditionally, yes — jam is a key element of a classic Victoria sponge. However, over the years, we’ve adjusted our recipe based on feedback from many of our regular customers, the majority of whom prefer it without jam. That said, we absolutely do accommodate requests for jam, and we wish this had been clarified during the order process. We’ll make sure our team communicates this more clearly going forward to avoid future misunderstandings.
We’re equally sorry to hear that the cake didn’t meet your expectations in terms of taste and texture. We always strive for a rich, flavorful result, and it's clear we missed the mark this time.
Your feedback is extremely valuable to us, and we’re taking it seriously to ensure improvements are made. We hope to have the opportunity to serve you again and provide the high standard we’re known for.
Warm regards,
The Sugaholics Team
Absolutely delicious cake and delivered…YUMMY
Absolutely delicious cake and delivered on time 5*
12 de agosto de 2025
On time delivery
On time delivery! Amazing cake as always and the size too . Have been ordering for few years, will continue doing that.
2 de agosto de 2025
They make delicious cakes at a great…
They make delicious cakes at a great price point. Delivery was within 24hrs and at a reasonable cost. My whole family (which include some bakers) were very impressed and would order from them in the future. Thanks so much!
17 de junho de 2025
I've always used this company booking…
I've always used this company booking online from ireland to my daughter in London. cakes are just gorgeous..She just loves it and such a treat for her birthday. Thankyou so much for always delivering on the day I requested..Great company and delicious cakes.
7 de junho de 2025
Avaliação não solicitada
Love ordering cakes from Sugarholics
Love ordering cakes from Sugarholics. I am a loyal customer and would order again for myself and family in the future. The cakes are delicious, good price, and they look good. Thank you!
23 de maio de 2025
Lovely service Cake was tasty and fresh and the…
Cake was tasty and fresh and the delivery was on time
22 de maio de 2025
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