Ordered a suit. They were extremely helpful when it came to advice on which sizes to choose. When the suit arrived, it was exactly as requested. Any customer relations have been top drawer. I would ab... Ver mais
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Veja o que dizem as avaliações
I have a body shape that doesn't really fit off the peg clothing, as I a gym goer and have a slim waist but wide shoulders. The staff at Suitor were incredibly responsive on email and helped me... Ver mais
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service was ok, the courier company DPD lied about not being able to deliver on several occasions. eventually delivered it 2 days late, they did not put a return label in the box so it delayed sending... Ver mais
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From start to finish, Suitor have been incredible. I ordered sizes I thought would fit perfectly and Suitor reached out advising different sizes. My suitbarrived today and it's safe to say if Suit... Ver mais
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Detalhes da empresa
Escrito pela empresa
Suitor is a modern suit hire company reshaping the way people rent and buy formalwear across Australia, New Zealand and the UK. With tens of thousands of happy customers, we’re proud to be making suit hire simple, reliable and stylish for every occasion. We deliver high-quality wool suits and tuxedos directly to your door with the convenience of next-day delivery, free returns, and our exclusive Fit Guarantee. Every hire also includes the option of a backup suit — an extra size of jacket and trousers sent alongside your main order. This gives you complete peace of mind, ensuring you have the perfect fit ready for your event without the stress of last-minute changes. Unlike traditional hire shops, Suitor is 100% online, offering a faster, more flexible and stress-free experience. From browsing our curated collection to delivery and dry cleaning, the process is seamless. And if you’d prefer to own your look, we also offer purchase options on selected suits — giving you the flexibility to hire for one event or buy to keep. From weddings, black-tie galas and graduations to corporate functions, formals and special occasions, Suitor helps every customer look sharp and feel confident. With a growing community across three countries, we’re focused on combining convenience with uncompromising quality. As a Shark Tank-backed business, Suitor is trusted to deliver style, confidence and peace of mind — making modern suit hire effortless.
Informações de contato
Reino Unido
- suitor.co.uk
4,7
Excelente
93 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Easy process
I hired the Platinum Blue suit for a wedding I was attending. The process is really easy, especially love the backup suit idea because I wasnt sure whether the medium or large would be the better fit. I ended up going with the large jacket because it gave me a bit more room to move. The suit quality is amazing compared to other suit hire places I've tried before so I'll be back again for the next one
9 de agosto de 2025
Avaliação não solicitada
Resposta da Suitor
Hi George, thank you for taking the time to share such lovely feedback. We’re so pleased to hear the process was easy and that the backup suit option helped you find the right fit. It’s great to know you were impressed with the quality too. We really appreciate your kind words and look forward to helping you again for your next event.
Poor quality and service
The suit arrived and was extremely poor quality—felt cheap, like something from Temu—and it was also the wrong size. I returned it promptly, but after six weeks with no refund, I had to follow up myself. Only then was I told that because I returned it after 4 business days (their cutoff is 3), I wasn’t eligible for a refund. Not only is that policy unreasonable, but the fact that they wouldn’t have contacted me or refunded me unless I chased them is unacceptable. If I could give zero stars, I would.
6 de agosto de 2025
Avaliação não solicitada
Resposta da Suitor
Hi Bebo, Thanks for getting in touch. We're really sorry to hear you weren’t happy with your experience. We hate that you were left feeling disappointed. That’s never what we want for our customers.
To clarify, your order was delivered on a Tuesday and returned the following Monday, which was five business days later. Our clearance purchase return policy requires that returns are both lodged and posted within three business days of delivery. It also asks that customers notify us via email, support ticket, or live chat if they wish to request a refund and return their order.
In this case, no notification was received, so our team wasn’t aware of your intention to return the item. Had you reached out, we absolutely would have responded. But without any communication, we had no reason to expect a return or begin the refund process.
That said, we understand how frustrating it must have been to follow up weeks later without having heard from us. We’ve taken that feedback on board and are reviewing how we handle returns that fall outside the policy window, especially when no notification has been received.
On the product quality, we take this seriously. Our velvet tuxedos are made from high quality cotton velvet fabric, carefully selected after testing more than 25 different options. They are not cheap in any sense in quality, construction, or appearance and are certainly not comparable or close to anything from Temu. We receive overwhelmingly positive feedback on these pieces, so your comments were unexpected.
We’re always happy to provide free size replacements if something doesn’t fit, which can happen from time to time, but it looks like that option wasn’t taken up in this case.
While we stand by our policy here, we’d still like to make things right if we can. One of our founders has already reached out via email and SMS in the past 24 hours to offer you a sizing replacement, store credit, or another solution. Feel free to reply there or contact us directly and we’ll do our best to sort something out for you.
Kind regards, Suitor
AMAZING!!!!!!!!
AMAZING!!!!!!!!! BRILLIANT suit hire place ! Needed 2
Suits quick and googled suit hire , this place came up and i went on reviews!!! Whats not to like every happy! I followed instructions and ordered the suits got a discount too. I hired 2 of the following jacket trousers belt shirt tie handy waist coat and 1 pair of shoes, cost just over £200 bargain !!! They looked brand new . The returns were easy to i also had a problem with the payment page i emailed and they sent me a link and it was done ! My cards security was the issue here i think ! So easy so cheap fantastic i cant express how this place deserves top marks!!!! The suits fitted even though they promised a replacement if i had issues i didnt !!! They were all correct sizes. OUTSTANDING 🤩🤩🤩🤩🤩🤩🤩🤩🤩
12 de julho de 2025
Avaliação não solicitada
Resposta da Suitor
Hi Shel, what an incredible review! Thank you so much! We're absolutely thrilled to hear how happy you were with everything, from ordering to returns. It’s great to know the suits fit perfectly and that our team could quickly sort out the payment issue for you. We really appreciate your enthusiasm and kind words, feedback like this truly makes our day!
Suit hire so good, we bought the suit!
Easy to order, extremely good service. Excellent quality. Suit fits so well, decided to pay the extra and keep it.
18 de setembro de 2024
Avaliação não solicitada
Resposta da Suitor
Hi Danielle, that’s brilliant to hear! Thank you for sharing! We’re delighted you were so pleased with the quality and fit that you decided to keep the suit. It’s always great to know when a hire turns into a perfect keeper. We really appreciate your kind words and support.
This suit was great
This suit was great! The large navy blazer fit me perfectly. You can order the whole set right here including a tie.
Really useful store, came in good time and condition! Thanks guys!
19 de agosto de 2024
Avaliação não solicitada
Resposta da Suitor
Hello Tobias, thank you so much for your lovely review. We’re delighted to hear the navy blazer fit perfectly and that everything arrived in great condition. It’s wonderful to know you found the process convenient, we really appreciate your kind words!
Great customer service in addition to the suits
Had placed a wrong order. Got in touch with the team and they were so accommodating, even made time during non-working hours to help me with my request
22 de junho de 2024
Avaliação não solicitada
Resposta da Suitor
Hi, thank you for your kind words. We’re so glad our team were able to help and get things sorted for you, even outside regular hours. Providing that extra bit of support when it’s needed most is something we always aim for, so it’s lovely to know it made a difference.
Team 'Suitor' are legends!! An easy 5 stars!!
Luke and Dan are legends! I urgently needed a suit for a wedding. The size was spot on and looked great! Customer service great and super impressed by how quickly they got the suit back to me down in Melbourne. Would heavily recommend Suitor for any guy needing a suit for a formal event! Easy 5 stars
27 de abril de 2024
Avaliação não solicitada
Resposta da Suitor
Hi Matthew, thank you so much for the amazing review. We're really pleased to hear the suit fit perfectly and arrived in time for the wedding. It’s great to know you were impressed with the service and overall experience. We truly appreciate the recommendation and your five-star rating!
Fabulous experience from start to…
The whole experience from start to finish has been fantastic. The choices, user exp on the website with how to measure guides, thoughtful touches like the pre printed return label, suit arrived early and fitted perfectly - just brilliant. Will definitely be using these guys again. Next time I’ll make sure hubby takes the tags off though haha!! 🤣
2 de dezembro de 2022
Avaliação não solicitada
Resposta da Suitor
Thank you so much Jacky! We couldn't been happier that you had a great experience with us!! You wlll know that you can take off the tags next time! We look forward to suiting him up again! Regards, Suitor
Luxury quality and service
Just brilliant. The quality of the Dinner suit I hired was outstanding. Luxury level. Much better quality to the one i owned but could no longer get into! The extra suit for $10 is a brilliant idea and allowed me to mix and match the sizes. Plus they arrived early. Just cannot fault them.
31 de agosto de 2022
Resposta da Suitor
Thank you so much Steve, we are glad we could be of service!!! We hope to suit you up again in the future!!
Great service
Great service. Called me to check sizes before sending. Arrived on time. Easy instructions and sending 2 suits is a genius idea. Easy return. Happy to pay the premium for great service.
29 de agosto de 2022
Avaliação não solicitada
Resposta da Suitor
Thank you so much Antony, we are glad that you enjoyed our service and how you rocked the Black Tuxedo Peak Lapel, we look forward to suiting you in the future!
exceptional service
I ordered a dinner suit for my partner for a night out. The suit arrived next day, in excellent condition. I needed a bigger size in the pants, they arrived the day after I contacted suitor (at no additional cost).
The return of the suit was easy and at no cost.
Great service!!
23 de agosto de 2022
Avaliação não solicitada
Resposta da Suitor
Thank you so much Mel, we are glad that we could suit up your partner for the night out, we hope to suit him up in the future!!
I cannot fault Suitor!
I cannot fault Suitor. The suits that we bought as ex-rentals are amazing. Perfectly clean and looked brand new. I had to contact Suitor to arrange an exchange of size and it was such a smooth process. Luke was extremely helpful and the correct size pants arrived super fast. I would highly recommend Suitor if you are looking for quality suits and customer service.
18 de agosto de 2022
Avaliação não solicitada
Resposta da Suitor
Thank you Ally :) Enjoy those suits!
Absolutely amazing!
Absolutely amazing!! Honestly suitor is such a great service to have when you’re needing to dress up for an event. I organised my suit a few weeks before the event and it arrived exactly on the requested date. The suit was a great fit, looked perfect and was super comfy too! Thank you so much for your service guys!!!
29 de julho de 2022
Avaliação não solicitada
Resposta da Suitor
Thank you so much Tobey! We are glad that you had a great time with our service, we look forward to suiting you up in the future!
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