Suncast Avaliações 

Good grief! I actually finally got ahold of someone only to be transferred and no one picking up. When I call the 800 number it just hangs up due to high volume of calls (so it says in the automated voice) and is probably true cause the customer service sucks and the reviews prove it. I wish I had looked at the reviews cause now I can't finish this huge deck box I was excited about. I need screws and a lot of them. Screws, I mean it is an extremely important piece to all projects! The deck box is like 2 days from going back to Home Depot (which was no help at all in trying to help find a solution). SO very aggravating, frustrating and disappointing.

The shed is fine. However, we ordered shelves from them online. Couldn't install them and returned them SIX WEEKS ago. Have had no contact, no refund, nothing!! We understand times are different now, but not even an acknowledgement of receiving them and/or processing refund. We are retired and that money is important to us.

Recently received a Suncast 13ft x 8ft plastic shed and are delighted with the product.
Ordered from Elbec about 4 weeks ago as I was satisfied with their service when buying a summerhouse a couple of years ago.
Within a week of order confirmation, I was advised by the UK office of Suncast that the normal 10-14 day leadtime would be nearer 4 weeks due to Covid 19 disruption. They gave me an option to cancel but I accepted their offer of delivery w/c 18th May. Suncast contacted me the week before to advise a delivery date of 20th May - to be confirmed 19th. They called again on 19th to confirm delivery for the 20th and advise that the driver would call 1 hour before arriving. All worked as planned, delivery was on time by a friendly and efficient driver. The shed was in 3 large but well packed boxes that I had to break down to move from the front to my rear garden.
Installation details and diagrams were comprehensive rather than complex so needed to carefully follow. The sections/parts were well identified so assembly was relatively straightforward. Whilst I managed to do this with a little help from my wife, some of the panels were a little awkward due to their size/weight. Suncast do recommend this is a 2 man job - probably right!
I am extremely pleased with the quality of the finished product and are looking forward to the advantages of low maintenance and durability - hopefully it will look as good for many years to come.
Although, as I thought, the blow moulded panels do not have the rigidity of wood, in all other aspects the product is superior as far as I can see. It really does look great now its complete - I have added electrics and free standing racking.
In short, I think this product is excellent and would thoroughly recommend - I found Suncast a good company to do business with - they did exactly what they promised and I have exactly what I wanted!!

Bought a storage bench at Canadian Tire for $160. It's so cheaply constructed. There are plastic "hinges" that bend outside the box when you close the lid. The front panel was warped and couldn't snap together.

From what I have read, Suncast has excellent products IF nothing goes wrong. Well, something went wrong for us. First, the wrong nuts came with our kit. They would not fit the bolts for the 60 gallon deck box we bought. Simple fix, right? Just call the company for a replacement. I tried for two days to get through to them. On the third day and after a 30 minute hold, I reached a rep who ordered new nuts for us. Got the box assembled and now the spring loaded pump is wrong! I have attempted to contact Suncast again but no luck. SO frustrating. I will never buy another Suncast product again.

This review is a bit premature since I don't have the shed up yet, but I can share how well the companies customer service is. I have the shed boxed up on one side of my garbage with a bunch of missing or wrong pieces. On the other side of the garage is another box of what should be the replacement parts, instead it is parts for a guy in Canada.
28 days now and still waiting.....

Purchased a house reel that broke immediately after setting it up. Contacted customer service who sent a new piece to supposedly fix the issue.......it didn't. Contacted customer service again who then said they would send me a heavy duty part which would now fix the problem. Of course it didn't. As soon as you turn on the hose the pieces pop out and you have water all over the place. Very poor product with obvious design flaw. Stay away from this product. Other suncast products seem to be good.

I wish I had seen other reviews before I purchased a suncast product. It came in with broken parts and it has now been almost two months, several phone calls to customer service, and still no replacement parts!! A management person named Charlene just hung up on me! Absolutely unacceptable. Stay away from this awful company, take your business elsewhere.

Ordered a Suncast Resin Shed through a national hardware store. The gentleman I hired to assemble it soon realized they had given us two right front corners, and zero left front corners. We both called their 800 number and there was no sense of urgency. They refused to do an expedited delivery. Takes 7-10 days to ship. Over two weeks to arrive. They failed to notify via email, as promised, when it had shipped. Lackadaisical, borderline rude lazy ladies at call center.

Wonder tool and works well. keep hose off ground and easy to move around and roll up hose!

Ordered a flat-pack garden shed with them and had some trouble with the assembly (I've put together close to 50 flat-pack pieces of furniture so I'm not an amateur). I called them to have a part replaced and am still waiting for it a month later. Have called their customer service number for days only to be automatically disconnected after going through their phone menu every time. When I called the operator she said that if their customer service center has too many calls on hold, it simply disconnects them. This is so frustrating and definitely the opposite of good customer service. I'm definitely going to think twice about ordering from Suncast again!

I had a completely different experience than the reviewer below. I too bought a BMS7400 shed, and it had a missing part from a sealed box (Suncast probably does need a better QA process). However, when I called customer service, they told me to expect the part in 7-10 days. I told them I couldn't wait that long and offered to pay for expedited shipping. They told me to check back the next day to get tracking information. Well, before I could even do that, the part was here! They had overnighted it to me for no additional charge. Amazing customer service, and the shed is a superior product.

Ordered BMS7400 plastic shed through Shedstore.co.uk - 1 part is missing from sealed box. Shedstore does not give a (insert Your fav profanity here) about their customer for 3 days, that's not unexpected, but Suncast as manufacturer surely should have found that extra part already since it's not a small one and not orderable separately!
Suncast - You could have done better...