SUPA Products Ltd. Avaliações 

288
•
O TrustScore é 4.5 de um total de 5

4,6

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Avaliado com 5 de um total de 5 estrelas

After being in business for over 50 years, they are the best company from all angles I've delt with. ordering, communication, product etc. The heater is outstanding for our use. Thank you Mark for a... Ver mais

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Avaliado com 5 de um total de 5 estrelas

I’m so blown away with my Supa spa heater that I just bought my second one! We have tree properties with quirky outdoor baths and these are so perfect for us and actually any hot tubs! I’m totally aga... Ver mais

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Avaliado com 5 de um total de 5 estrelas

Absolutely outstanding customer service! I had a little issue with my filter , I contacted Mark and he knew exactly what was causing the issue straight away , very knowledgeable! He sent me a new me... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

From start to finish, that’s from ordering to delivery to building to using , mark was at the end of an email/call to talk through any bits I didn’t quite understand, The supa heater itself, wow wh... Ver mais

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Detalhes da empresa

  1. Produtor de Bens de Consumo Rápido
  2. também em
  3. Fornecedor de sistemas de água quente
  4. Loja de banheiras de hidromassagem

Escrito pela empresa

We’re passionate about innovation and our water heater is the first of a range of innovative products designed to live up to its name: SUPA. Formed by engineers, product designers and creatives, with over 100 years of combined experience, SUPA is all about doing better: designing and delivering better product solutions with better overall performance to get a job done better overall. Purchasing from SUPA means you take as much care about what you buy as we do. We work with some of the best suppliers to develop products that fit the exact purpose and needs of our customers. We’re not “off the shelf” type engineers and designers, and because of this, every component we include is tested, tested, and then tested some more, so we can be sure that you’re getting value in performance and over time. Our products are designed to work every time, but if something should go wrong, we’ve made sure our products are easy to repair and where needed also be recyclable so that you can keep them ticking for longer. Where practical and possible, we will do all we can with every product we create to fulfil this ambition in helping to protect our future. And finally, we put safety first. We place great importance on the safety of our products and ensure full compliance with the latest CE and UKCA legislation, even that implemented by the UK government post-Brexit. The founders have a combined 100 years working with the world’s largest and most respected retailers, driving a knowledge of safety management and design that we believe matches the very best available.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

288 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

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4,6

Todas as avaliações

(288)

147 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great product slightly akward assembly, but awesome in action

Updated rating based on the responsiveness of the Team at Supa, and what was a simple error.

New gas connection component is certainly an upgrade.

Product once built is 5 star, however note below.

No communication from supa when purchased , no invoice or reciept received ever. No email confirming purchase. For a 700 pound Product you are not made to feel special in anyway.

Assembly of the unit, is difficult, the video instructions are out of date and uses different names for items than the labels state. Also parts of the video are irrelevant

29 de novembro de 2025
logotipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Hi Simon, thanks for the review - good or bad we always take these issues on board.

Please note that we have emailed an invoice immediately following purchase, and this was followed by a further mail same day providing our new revised assembly instructions - both of these are automated. We sent a further mail on the 2nd December advising that you were being supplied with our new gas connection system and provided steps on how to fit this.

I am not sure what has happened but maybe for some reason these have gone directly to your junk or spam folders?

We will resend the purchase invoice now.

please rest assured, we want every one of our customers to feel special and take great care in trying to achieve this. If you find that the messages are not in your junk or spam folders, then please let us know directly by a mail to info@supa-heater.com and we will investigate what has happened straight away. sometimes technology can let us down, but we will move to address it accordingly.

Upon further investigation it seems that we have two different email address for you, could we please ask that you check both accounts on the date of order (28/11) and on 2/12 and the junk/spam folders for each? Many thanks, Mark

Avaliado com 5 de um total de 5 estrelas

Jaquizzi heater

The product arrived after slight issue with delivery times .
I assembled it but not used at this point .
looks a very nicely made product .
Excellent response to any questions and staff answer the phone promptly as direct contact no call centres involved .

24 de novembro de 2025
logotipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Thanks for the great support and review Mark, it is very much appreciated!

Avaliado com 5 de um total de 5 estrelas

Absolutely Superb Product 5*****

Absolutely superb product.
It means I can use my hot tub without the mahoosive cost of electric. We have just changed our 1st 19kg bottle of gas, very easy local process.

Highly recommend to anyone 5*****

16 de outubro de 2025
logotipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Thanks for the great review Julie, so glad you love it!

Avaliado com 5 de um total de 5 estrelas

Fantastic service

The service and delivery was excellent. Product was delivered without amy issues.

21 de novembro de 2025
logotipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Thanks Trevor, the 5 stars are very much appreciated!

Avaliado com 5 de um total de 5 estrelas

Great product

Got it 2 weeks ago arrived very well boxed set in up can get a little confusing but after that it's easy to operate heatet my 1000 l Hot tub to 38 c in 40 minutes not cheap to purchase but have many uses I've used it 4 times in 2 weeks hopefully it will work great for many years

8 de novembro de 2025
logotipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Thanks for the review! I am sure your are going to love your new SUPA Heater for many years to come. Welcome to the SUPA family and happy cheaper/hotter tubbing!

Avaliado com 5 de um total de 5 estrelas

Amazing piece of equipment

Amazing piece of equipment
Absolutely amazing piece of equipment. Just take your time with the assembly. A real game changer for a hot tub. Takes an hour to heat instead of the usual 12 hours.

19 de novembro de 2025
logotipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Thanks so much for the great review Mel. I know your going to seriously enjoy a winter of cheaper/hotter tubbing!

Avaliado com 5 de um total de 5 estrelas

Such a helpful UK based company

Such a helpful UK based company - Mark couldn't do more to advise me on the assembly and operation when I had some dumb questions. The product is a revelation - filled my outdoor tub at 40 degs in about 30 minutes.

12 de novembro de 2025
Avaliação não solicitada
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Resposta da SUPA Products Ltd.

Thanks Tally, you're up and away now - no more warm tubs, only hot ones!

Avaliado com 5 de um total de 5 estrelas

Great heater

Easy to assemble, works great, heated our hot tub in 1 hour, brilliant

26 de outubro de 2025
logotipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Thanks Gerry, so glad you love your new purchase!

Avaliado com 5 de um total de 5 estrelas

Had our Supaheater a few months now and…

Had our Supaheater a few months now and I have to say it’s great. We don’t use the tub daily and we were getting tired of the electricity costs in either keeping it warm or heating it back up. This little beast means we don’t need to worry about that anymore and is so quick in bringing the tub back to temp it allows us so much flexibility with no more waiting hours to get the tub warm again. Extra bonus is the shower offering, great for an outside wash down after a day on the mountain bike or dealing with a muddy dog. Customer service is amazing, reached out after breaking my shower head, Mark agreed to replace for free..brilliant all round!

6 de novembro de 2025
Avaliação não solicitada
logotipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Hi Rich, thanks so much for such a wonderful review - it's fantastic to see another SUPA owner using it to its full potential. No problem regarding the shower head, these things happen and its a real pleasure to help out..

Avaliado com 5 de um total de 5 estrelas

Excellent Product. Excellent Company.

Ordered SUPA hot tub heater for our holiday let. Delivered following day. Easy to set up and use. Would definitely recommend this company and their products. The heater does exactly as advertised. My hot tub (1000 litres) was ready to go within the hour.

14 de junho de 2025
logotipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Hi Sam, thanks so much for this great review - hope you get loads of cheaper hotter tubbing in, especially over the winter!

Avaliado com 5 de um total de 5 estrelas

Brilliant Product - Saves Energy and Time!

I've been using my SupaHeater for a few months now, and I'm absolutely delighted with it! Not only has it saved us money by switching from electric to gas heating for our hot tub, but it's also incredibly fast and efficient.

The best part? It's ridiculously easy to use - simply insert the hoses, turn it on, go make a brew and dunk a couple of biscuits, come back, and you're good to go. No fuss, no mess, just a quick and convenient way to heat up your hot tub.

I was a bit sceptical about switching from electric to gas heating, but I can confidently say that my SupaHeater has been a game-changer. It's saved us money, reduced our energy consumption, and made hot tubbing a hassle-free experience.

If you're considering using a SupaHeater for your own hot tub or pool, I would highly recommend it. Great product, great customer service - Mark is brilliant, and I wish him all the success.

Tips: Don't be put off by the size - it's surprisingly compact, and the build quality is top-notch. Also, make sure to follow the manufacturer's instructions for installation and use.

Overall, I'm thoroughly impressed with my SupaHeater, and I wouldn't hesitate to recommend it to anyone looking for a reliable and efficient gas heating solution for your hot tub or pool (yes it works there too), and I can't wait to see what else SUPA designs in the future.

3 de novembro de 2025
Avaliação não solicitada
logotipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Hey Chris, you are truly a SUPA Star, thanks so much for this amazing review - love it!

Avaliado com 5 de um total de 5 estrelas

Great product from a great company

What a great product only started using it this week but it does the job heating up my hot tub to 40 in no time it’s quiet and well designed and Mark could not have been more helpful

29 de outubro de 2025
Avaliação não solicitada
logotipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Hey Steve, so glad you're getting some proper hot winter use out of your tub! Thanks for the great review, it's really appreciated!

Avaliado com 5 de um total de 5 estrelas

Fantastic Heater

Fantastic Heater! Exceeded Expectations!
I couldn’t be happier with the Supa Heater! It heats the hot tub quickly and efficiently, keeping the temperature perfectly consistent even on cold evenings. Setup was straightforward, the build quality feels really solid, and it runs quietly too. You can tell it’s been well engineered. Easily one of the best upgrades I’ve made, highly recommend to anyone looking for a reliable, powerful hot tub heater! Many Thanks, Nick Hugill

5 de outubro de 2025
logotipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Hi Nick, thanks for the great review, we hope you go on to enjoy cheaper, hotting tubbing for many years to come!

Avaliado com 5 de um total de 5 estrelas

Supa Dupa ! 😀

This is a complete game changer....heats our 1400l tub from 20 to 40 in approx 45 mins, only uses approx 150w electric for the pump. We switched our hot tub off when the electric prices went up this has now allowed us to use it again and it only drops 1 degree/day. Easy to use and install. The customer service is excellent, thanks Mark

24 de setembro de 2025
logotipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Hey Sam, thanks for the brilliant review, it is really appreciated! welcome to the SUPA family!!

Avaliado com 5 de um total de 5 estrelas

Supaheater

Brilliant customer service had my supaheater 10 months and it does everything from heating hot tub till foam party never used the electric heater on hot tub it's 100 percent faultless

10 de outubro de 2025
Avaliação não solicitada
logotipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Thanks Derrick, I know your putting your SUPA Heater to the very best use!

Avaliado com 5 de um total de 5 estrelas

Care for the filter..!

We received our Supa Heater in early summer. Bought to replace our ageing and leaking wood fired heater for our fibreglass hot tub. We used the original flow and return heater pipes and altered them to allow us to post the red in high and the blue pipe in low dropping into the footwell in the tub. Most impressed with the performance from day one.. but.. recently the efficiency tailed off... turned out to be user error... didn't notice the blue pipe pre filter was getting blocked which reduced the flow to the heater.. we now clean it EVERY time we finish with it.. so it's always good to go... and wow.. it's working brilliantly and compared to stoking the wood fired burner.. it's a breeze.. thanks Supa
Garry & Julie Near Ipswich

1 de setembro de 2025
Avaliação não solicitada
logotipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Hey Gary & Julie, thanks so much for this amazing and informative review. We're so happy that your SUPA Heater is working fabulous for you and for sharing to others the need to clean the filters! Brilliant!

Avaliado com 5 de um total de 5 estrelas

Fantastic bit of kit

Fantastic bit of kit, used it 5 times so far around 40 mins to heat up spa from 23 degrees to 40, somuch easier and dont need to worry about setting the timer the night before on the spa, especially as we come to colder months, also can decide an hour before you want to get in and not worry if I have wasted a days leccy, if it decides to rain.

Save about £600 on leccy a year (based on our usage), so will pay for itself in just over a year and as others have said it is a "Game Changer"

4 de setembro de 2025
logotipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Hey Jonathan, glad SUPA Heater is going to be put to great use, and save you a load of £££ in the future as well!!

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