Great product and excellent protection for the iPad Pro 13". You only really see how good customer service is when there’s a problem with an order. I had a minor issue, which was resolved very quickl... Ver mais
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Probably the best protective case iv ever owned , will not slip out of my hands , feels very comfortable but when I do drop it I know my phone is safe & so far the case is damage & scratch free
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I love my Supcase on my iPhone 17 Pro Max. It's very durable and protective. The screen saver took a really hard hit and cracked. However it completely protected the screen on the iPhone... Ver mais
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After many years of dealing with supcase lately they have left a bad taste in my mouth they are nolonger a customer feeindly company .When Sandy was in customer service she took care or us now you can... Ver mais
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Detalhes da empresa
Escrito pela empresa
SUPCASE, based in Atlanta, GA, engineers rugged cases exceeding MIL-STD-810G 516.6 standards, drop-tested up to 50 ft, offering built-in features, a 1-year warranty, and ultimate device protection. Today, we are proud to be a leader in the mobile accessory industry, offering top-tier protection for your devices.
Informações de contato
5770 SHILOH RD STE 100, 30005-8428, ALPHARETTA, Estados Unidos
- Toll Free +1 888-981-8159
- support@supcase.com
- supcase.com
4,5
Excelente
142 avaliações
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
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A stress free transaction
A stress free transaction! I told the representative my problem, she told me what she needed from me. There were no outrageous demands, everything I needed was in my purchase history. I emailed it, shortly after my submission I was informed that my replacement case was on the way.
1 de abril de 2026
Resposta da SUPCASE
Hi Deborah,
Really appreciate you sharing this.
We’re happy to hear everything was handled quickly and without any hassle — that’s exactly how it should be! 👍 Just the info we need, nothing extra, and getting things sorted right away ⚡
Thanks again for your support!
Best regards,
Supcase Support Team
Reliable Case, Responsive Service
I had an excellent experience with SUPCASE. The product quality is exactly what I hoped for — solid construction, great protection, and a design that feels durable without being bulky. It does what it promises, and it does it well.
What impressed me even more was the customer support. They were quick to respond, clear in their communication, and genuinely helpful. No hassle, no scripted runaround — just straightforward service that resolved my issue efficiently.
Overall, SUPCASE delivered both a great product and great support. I feel confident recommending them.
31 de março de 2026
Resposta da SUPCASE
Hi JM,
Thank you for your thoughtful feedback 🙂
We’re very happy to hear the case delivered on quality, protection, and design — that balance is something we put a lot of focus on 🧩
It’s especially rewarding to know our support team stood out to you. Providing clear communication and efficient solutions without unnecessary back-and-forth is exactly what we aim for 📩✅
We truly appreciate your recommendation and support — thank you again!
Best regards,
Supcase Support Team
My holster for my iPhone 13 mini had…
My holster for my iPhone 13 mini had broken. As an older person, I dislike carrying the phone in my pocket. Unfortunately, the model appears to be discontinued. I called your customer service rep who searched around and located a replacement, the price was very reasonable, and it was shipped immediately. I’m back n business now - many thanks!!
7 de abril de 2026
Resposta da SUPCASE
Hi Lindsey,
Thank you so much for sharing your experience with us 😊
We completely understand how important it is to have a comfortable way to carry your phone, especially when pockets aren’t the best option. We’re really glad our team was able to track down a replacement for you — even with that model being discontinued 🔍
It’s great to hear everything arrived quickly and got you back in business again 🚚✨
Thanks again for your support — it truly means a lot to us 💙
Best regards,
Supcase Support Team
Excellent quality products
Very happy with the durability of my purchase. I will assuredly return for any future, similar, needs.
7 de abril de 2026
Resposta da SUPCASE
Hi there,
Thank you so much for your kind words! 😊 We’re thrilled to hear you’re happy with the durability of your purchase. Knowing that our products meet your expectations really motivates us to keep delivering quality. We look forward to welcoming you back for any future needs!
Best regards,
Supcase Support Team
Wonderful customer service and a…
Wonderful customer service and a company who actually stands behind their warranty!
30 de março de 2026
Resposta da SUPCASE
Hi there,
Love hearing this — thank you! 😄
We’re glad our team could deliver the kind of service you deserve, and that our warranty had your back when it mattered. That’s exactly what we’re here for 💪
Thanks again for your support!
Best regards,
Supcase Support Team
Amazing Customer Service
Ordered a case and loved it. Had a small defect and a replacement was sent immediately with 0 hassle. 10/10 customer service
4 de março de 2026
Resposta da SUPCASE
Hi Clay,
Thanks a ton for your kind words — this really means a lot to us 🙏
We’re sorry there was a small defect, but glad our team could turn things around quickly and make it right for you. That smooth replacement experience is exactly what we strive for every time 💯
Appreciate your support and the 10/10 — we’re always here if you need anything!
Best regards,
Supcase Support Team
Quality wise is not very good
Quality wise is not very good. Ordered Supcase Unicorn Beetle PRO for iPad. Materials feel cheap, not worth $50+. Probably cost them $5 to produce. Just don’t expect too much and can’t compare from other good quality brands like UAG and Otterbox.
20 de março de 2026
Avaliação não solicitada
Resposta da SUPCASE
Hi Benny,
Thank you for taking the time to share your feedback — we’re really sorry to hear that the case didn’t meet your expectations.
We understand how important quality and value are, especially at this price point, and it’s disappointing to hear that the materials didn’t feel up to standard for you. That’s definitely not the experience we aim to provide.
Your comments are truly helpful, and we’ll make sure to pass them along to our product team for further review.
We’d really like the chance to make this right for you. Could you please reach out to us directly at support@supcase.com? You can also call our support line (Mon–Fri: 9am–4pm ET) at +1 888-981-8159 — our team will be happy to look into your case and work toward a proper resolution.
Thank you again for your honest feedback, and we hope we can turn your experience around.
Best regards,
Supcase Support Team
Warranty covers case NOT phone
Dropped brand new phone in brand new SUPCASE. Dropped 3 ft on hard wood floor. Back of phone SHATTERED. BE AWARE: The "warranty" covers damage to the case, NOT the phone. SUPCASE repeatedly stated they CANNOT guarantee your phone will be protected. All they will offer is to replace the case. Buy a different product and READ THE FINE PRINT!
31 de março de 2026
Avaliação não solicitada
Resposta da SUPCASE
Hi Julie,
We’re really sorry to hear about your experience — we understand how frustrating it can be when something like this happens.
We do want to share that our team has been in touch and has been trying to support you throughout, and we always aim to approach situations like this as helpfully and responsibly as we can.
In terms of warranty, our policy — like many in this category — covers the case itself rather than the device. That said, when concerns come up, we still do our best to offer support options such as replacement or refund where possible.
Our cases are designed to meet military-grade drop protection standards and are tested accordingly. At the same time, real-world drops can vary quite a bit depending on factors like surface, angle, and impact, which can affect outcomes.
We do appreciate you taking the time to share your experience — it’s something we take seriously as we continue to improve.
Best regards,
Supcase Support Team
Great product and great customer service
Great product but had an issue and they replaced it very quickly with no issues. Very happy with my experience!
31 de março de 2026
Resposta da SUPCASE
Hi Colin,
Really appreciate you taking the time to share this.
Sorry to hear there was an issue at first, but we’re so glad our team could get it sorted out quickly for you. That’s exactly what we strive for — making things right, fast and hassle-free 👍
Thanks again for your support, and we’re happy to have you with us!
Best regards,
Supcase Support Team
Great case for iPhone 17 Pro
My husband loves his iPhone 17 Pro UB Grip case! Perfect fit, great protection, and super sleek without adding bulk. Buttons feel great and everything lines up perfectly. Highly recommend!
2 de abril de 2026
Resposta da SUPCASE
Hi Moon,
We love hearing this! 😍 Thrilled your husband’s UB Grip case for the iPhone 17 Pro is a perfect fit and keeping things sleek and protected. Thanks a ton for the recommendation — we really appreciate it!
Best regards,
Supcase Support Team
Protecting my phones for years
I've been using Supcases to protect my Samsung phones all the way back since my S7 edge. My phones have been through daily drops and bumps and while the cases eventually look like they have been through hell and back all of my phones come out of the case still looking brand new. I bought the case for my S21 Ultra multiple times because they would eventually crack around the bezel from too many drops and my kids would usually break the kickstand, which I never used anyways. Even with all of the damage the cases incurred the phone was still held firmly in place. I could have had the cases replaced under Supcases's warranty but I always forgot about it. Buying a new case is much cheaper than repairing a phone and I have never once had a broken screen or so much as a ding on the phone. The UB Pro cases use to be my go to cases but for my S25 Ultra I decided to go with the UB Grip case. Supcase really upped there game with this case. It is a simple case with no bezel. The metal on the case adds a really nice look to the case while actually serving a purpose. The Magsafe kickstand is a lot better than the old plastic kickstand and I don't have to worry about it breaking. The integrated buttons are so much better than the old rubber buttons. They feel just like the buttons on the phone. The case does a good job of protecting the cameras without being bulky. Overall the case just feels so nice to hold and the Grip really holds up to it's name. The only thing I wish the case had was cover for the charging port. Since I only use a Magsafe charger now it would be nice to have the port covered. The iPhone version has it so I don't know why they didn't do it with the Galaxy case. I've delt with Supcase's customer service a few times and they have also been friendly and quick to respond. If you looking for a case to protect your mobile devices I highly recommend giving Supcase a shot.
2 de abril de 2026
Resposta da SUPCASE
Hi Paul,
Wow — this was such a great read. Thank you for sharing all of this with us 🙌
It really means a lot to hear you’ve been using Supcase since the S7 Edge days — that’s some serious loyalty! Sounds like your phones have been through a lot over the years, and we’re glad to know our cases have consistently done their job keeping everything protected.
Awesome to hear you’re enjoying the UB Grip on your S25 Ultra too — the upgraded kickstand, metal details, and button feel are exactly what we hoped users would notice 👍
We also appreciate your feedback about the charging port cover — that’s a great point, especially with MagSafe use. We’ll definitely pass that along to our product team.
And thanks for the kind words about our support team as well — always here if you ever need us (even for those warranty claims you mentioned 😉).
Really appreciate your continued support!
Best regards,
Supcase Support Team
Not compromise Quality case
1 de abril de 2026
Resposta da SUPCASE
Hi Dayanandha,
Thanks so much for your feedback! We’re thrilled to hear your case is keeping your phone safe and strong 🛡️📱. Knowing it’s hitting the mark for you really makes our day 🎉💪.
Best regards,
Supcase Support Team
The case is really nice
The case is really nice. You got that right. I've unintentionally dropped my phone several times. It appears the only issue I have is a failure in the fingerprint sensor.
Im not sure if it's the screen protector or the actual sensor. But overall the case is still beautifully and undamaged. One drop was even while hiking hitting rocks beneath me.
You made me a return customer with that one.
I've used otterbox etc in the past and there would be cracks etc still.
1 de abril de 2026
Resposta da SUPCASE
Hi Allison,
Thank you so much for taking the time to share your experience — we really appreciate it 😊
It’s great to hear the case has been holding up well and protecting your phone, even through those tougher drops (the hiking one sounds like quite a test 😅).
Regarding the fingerprint sensor, this isn’t something you should normally experience, and we’re sorry for the inconvenience caused. We’d definitely like to look into this further and help get it resolved for you.
Could you please reach out to us at support@supcase.com
with your order details? You can also contact us at +1 888-981-8159 (Mon–Fri, 9am–4pm ET), and our team will be happy to assist you with a proper solution.
And thank you again for your support — it truly means a lot to us that we’ve earned your trust as a return customer.
Best regards,
Supcase Support Team
The phone case is awesome
The phone case is awesome. The mag wallet not so much. As a stand it works great, but it's to heavy for the magnet and comes off with minimal shakes. Also, it's to still to open while on the phone. But as a separate wallet it's ok. Pretty bulky. But again, the phone case is rock solid!
1 de abril de 2026
Resposta da SUPCASE
Hi there,
Thanks a ton for sharing your thoughts! Super glad the phone case is rocking and keeping your phone safe — that’s exactly what we love to hear. 🎉
We totally get what you mean about the Mag Wallet — a bit heavy and stiff can be tricky. Glad it still works okay as a separate wallet, though! We’ll pass your feedback to the team to see if we can make it even better. 💡
Really appreciate you taking the time to tell us — every bit helps us improve! 🙏💖
Best Regards,
Supcase Support Team
Great Customer Service !
31 de março de 2026
Resposta da SUPCASE
Hi Mike,
This made us smile — thank you 🙏
We always hope customers walk away feeling taken care of, so it’s great to know that was your experience.
Appreciate you sharing it!
Best regards,
Supcase Support Team
Excellent service and quality
Always a great product and exceptional customer service.
31 de março de 2026
Resposta da SUPCASE
Hi there,
This is really great to hear — thank you 😊
“Always” is a big word, so it means a lot knowing both our products and service have been consistently hitting the mark for you.
We truly appreciate your continued support 🙌
Best regards,
Supcase Support Team
By far the best case I've ever had
By far the best case I've ever had. Its small yet durable. Feels like theres not even a case on the phone. All other phone cases are super bulky but this one is perfect!
31 de março de 2026
Resposta da SUPCASE
Hi Ryan,
Thanks for your feedback — we really appreciate it 🙏✨
Glad to hear the case delivers both the durability and feel you were looking for. We’re always aiming to provide dependable protection without compromising usability.
Happy to know it’s your favorite so far 🎉
Best regards,
Supcase Support Team
The best accessory ever!
The best accessory ever! I have been asked about it multiple times. It satisfies my need to lessen use for a credit card, driver license, travel card wallet. Its multipurpose use as a stand in portrait and landscape application is a god-send and eye catcher. Bravo !
31 de março de 2026
Resposta da SUPCASE
Hi Emmett,
Wow — we love hearing this! 😍 It’s great to know our MagSafe Wallet is helping you carry less while still being super handy as a stand. Portrait or landscape, it sounds like it’s hitting all the right notes 👏📱💳. Thanks for the glowing feedback — we’re thrilled to have you with us! 🌟
Best regards,
Supcase Support Team
Supcase stands behind their product
Supcase stands behind their product. They sent me a free replacement when I had a problem with a portion of the case. Bravo!
31 de março de 2026
Resposta da SUPCASE
Hey Michael,
We really appreciate your kind words! It’s important to us that every Supcase works perfectly for our customers, and we’re glad we could sort out the replacement quickly 👍📱. Thanks for trusting us — we’re happy to have you with us! 💙
Best regards,
Supcase Support Team
First off Thank you for the gifts
First off Thank you for the gifts. Let me say I've never had or heard of a company sending a customer a thank you gift I think that's awesome
so many businesses don't even get the order right let alone send out a thank you I think that's very good you show your customer appreciation, and in turn you'll get more sales I believe speaking for myself I know I'll be back to purchase again and I will refer people as well Thanks 😊
31 de março de 2026
Resposta da SUPCASE
Hi G Land,
Wow — thank you for this amazing feedback! We’re so glad you enjoyed the gifts 🎁 It’s our way of showing appreciation for customers like you. Knowing you’ll be back and even referring friends truly means the world to us ❤️ Thanks again for your support — we can’t wait to keep protecting your devices! 📱✨
Best regards,
Supcase Support Team
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