SuperBike Factory Avaliações 

19.184
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I had been researching a new bike for a long time. Finally found one I liked and fitted my budget and criteria at the superbike factory. I sent an enquiry form and was contacted by Hayden, he answere... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Tony (inspector and collector) and Matt (online and phone) were great - from start to finish the whole process was easy. Online valuation, followed by a quick call and booked in for collection there a... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

I am in the process of negotiating the sale of my bike, and while all adverts and emails from Superbike Factory states payment on same day, I have been told I have to wait four days for payment. The... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great customer service from start to finish,Chris the Salesman was extremely helpful and kept me up to date with messages. The bike was thoroughly checked over by a technician and any issues he raised... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Concessionária de motocicletas
  2. Concessionária de motos usadas

Sobre SuperBike Factory

Escrito pela empresa

SuperBike Factory is Europe’s largest used motorbike retailer, with over 2,000 motorbikes available across our dealerships. We focus on making buying a motorbike straightforward, giving riders a wide choice in one place with clear information and support when it’s needed.

We’re proud to have more than 18,000 reviews on Trustpilot with a 4.7 ‘Excellent’ rating. Customer feedback plays an important role in helping us improve and develop our services.

How we prepare our bikes

  • Prepared by our technicians – every motorbike is prepared before it reaches the showroom, including servicing and multi-point checks.
  • HPI & MOT history – each bike comes with a full HPI and MOT history report and at least six months MOT.
  • 90-day warranty – every motorbike comes with a 90-day warranty for added reassurance.
  • 14-day money-back guarantee (online orders) – if you buy online and the bike isn’t right for you, you can return it within 14 days of purchase.

Choice for every rider

With thousands of bikes available, you’ll find a wide mix of styles including sports bikes, cruisers, naked bikes, adventure bikes and 125cc models. We price bikes as standard models, so you won’t pay extra just because a previous owner added upgrades.

Visit us

Our showrooms are located in Macclesfield, Bradford, Bristol, Milton Keynes, Donington Park, and Crawley.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

19 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(19.184)

1.909 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Bought a bike two months before they…

Bought a bike two months before they filed for the administration I went to the store in Macclesfield as I had still not received a logbook after eight weeks they said they had sent it off but after phoning the DVLA there was no records of a logbook pending so i had to do it myself also took out a 15 month extended warranty with my bike which I’m still paying for so if anything goes wrong with my bike, who do I go to now They have gone to administration. Jokes not even a email or message just fell off the edge of the Earth.

14 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

They should be ashamed

This company has applied for administration on Friday 17 July 2026
They collected my bike on Monday,13 July promised payment within 4 days, didn’t pay!!!!
Bike was then advertised for sale with Superbikes factory donnington, the same group before they entered administration.
They knew what was happening when they agreed to purchase my bike as this was 4 days before applying for administration, therefore I’ve referred to police as its fraud and theft. Ive lost £5k
I’m Not the only one!!!
Its now a fight to prove ownership

13 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Filled me with such joy to know this…

Filled me with such joy to know this place is going into Administration 🤣🤣🤣 Karma is such a b**ch , after the months of hell I went through getting sold a bike with only 1 key , trying to get the ignition replaced and then to get low balled on the sale of my bike price makes it even better

Dems the brakes hahahahahahahahahahahahahahahahahaha

6 de setembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Three days after buying my bike I found…

Three days after buying my bike I found a fault ( intermittent fuel pump problem causing the bike not to start and stranding me twice) I can relay on my 90 warranty though right! Oh no the company goes bust and I have to deal with this myself claiming is not going to be easy thousands effected say the administrators .

30 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I sold my motorcycle to We Buy Any Bike…

I sold my motorcycle to We Buy Any Bike who are part of Superbike Factory.

The bike was collected on 13 July 2026, and I received written confirmation that I would receive the full payment within four working days.

Unfortunately, the payment deadline passed and I have still not been paid. I spoke to a member of staff on Friday who advised there were "technical issues" and said they would investigate, but I've received no further update.

Since then I've emailed, texted and repeatedly tried calling, but I've been unable to get through to anyone or obtain any meaningful response. Now I've read other news regarding the current situation it looks like the company has filed a notice of intention to appoint administrators. They owe me a substantial sum of money which I hope I wont have to fight to receive.

I'm posting this to keep others informed and will update this review if the situation is resolved.

20 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Well I just had a close call

Well I just had a close call almost part exchanged a beautiful Africa twin and something told me to check out the reviews. Good job I did because they have gone in to administration, very close call could have gone badly. Always read the reviews and take heed.

17 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Will Never buy a bike from them as I…

Will Never buy a bike from them as I wanted a test ride on one of the bikes only to be told I can’t. The bikes look like a spit and polished in a few Days / hours and out for sale again. I’ve been told off a few people STAY AWAY from them. One Guy said I’d NOT buy a wheelbarrow off them idiots.

10 de outubro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Absolute shambles

Paid for a bike 2 weeks ago still not been delivered can’t get through to anyone seen that they have filed for administration don’t think I’ll see my money or the bike hope I’m wrong but not happy

18 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I experienced a familiar scenario

I experienced a familiar scenario, constantly nagged to pay the balance on a £7k motorbike in early July. arranged to pick up from Bristol on the 18th July, received a call on 17th saying they were closed on the weekend 'to give the staff a rest', now it looks like they are going into administration from news on the web. It looks like they knew something was coming, pushed for early payment and held off delivery bikes. Not sure I'll ever see my bike or the money again.

17 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

So I have bought and sold bikes from…

So I have bought and sold bikes from SuperBike Factory, but recently I went to buy one and paid a £500 deposit, I heard nothing for a week, so I called and asked for an update, I was told they sell thousands of bikes, and so they were buys and delivery could be in 2–3 weeks only. I cancelled the sale and now 3/4 weeks later they still haven't returned my deposit and I keep calling, but they don't even answer, terrible company

26 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Easy

Dean i think he’s name is, he was amazing and the lady on the phone Amanda I believe, easy and quick

9 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Alex was very helpful


Alex was very helpful , lovely lad . Not the first bike I've bought from SBF and definitely wont be the last .
Great price , great service. Would recommend to anyone. Thanks guys .

11 de julho de 2026
Avaliação não solicitada

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