I had a small problem with my lights. I contacted support via email and their website. It was the weekend at home but I received a response within 24 hours. After a couple of questions they decided to... Ver mais
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Veja o que dizem as avaliações
I receive individual service from actual human beings. Both in selecting the products for various one-off projects and making sure the delivery goes smoothly. The products I've received have not di... Ver mais
Very good products and fast shipping. Daisy in support has always been very helpful and responds in a timely fashion. Glad to have found SuperlightingLED
SLL helped me pick the right products for my DIY project, which looked so great all finished that I decided to expand the lighting area. The "warm white" was exactly what I wanted. When I came back to... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Brightest LED Strip Lights on the market. High quality LED strips for architecture, designers, homeowners, cabinet makers, car enthusiasts, stair lighting, bar lights, sign lighting and more. All products are available for purchase online.
Informações de contato
Suíça
- superlightingled.com
4,5
Excelente
125 avaliações
Respondeu a 85% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
One item of my order failed to arrive, long, frustrating, and fruitless aftermath
One item of my order failed to arrive. After multiple emails on my part they claimed the item was not in production anymore, and I got a replacement offer. The replacement product was OK, but then they proceeded to charge me for the difference in cost and additional shipping costs. After I made clear this was not acceptable they made an offer for a substandard product (not acceptable again), after which, miraculously, the original product was in production again and could be sent after all. 17track now informs me that this product has been delivered to me about a week ago, however I have not received anything. Bad experience, I would advice anyone to look for another vendor.
23 de maio de 2021
Avaliação não solicitada
Resposta de SuperLightingLED
Dear Jan-Maarten,
We are sorry for the inconvenience caused.
When we received your order, the 2,000Hz V1-K dimmer you ordered was unable to be produced due to the shortage of global chips and was forced to stop production. Therefore, after your consent, we sent all your goods through 2 packages. After waiting for 1 month, we received the latest notification from the purchasing department that the chips of this product have been purchased, so we produced them and sent the last 3 dimmers to you through USPS, but your feedback info says you didn’t receive them. We don’t know why. The tracking number shows that you have signed for it, and we have been communicating through SUPPORT emails. I think there are some misunderstandings between us. If you Lost this package, please reply to our email, we will send you a new replacement again;
We wish you a nice morning.
Jimmy XU
Customer Service Quality Specialist
No response to emails and no refund
Ordered 2 LED drivers. Took them 5 weeks to inform me that they were no longer manufactured and could not supply them (3 months on they are still selling the same item on their web site (DMX-50-500-1750-F1P1) ). I asked for a refund and they did not reply or send me a refund. Tried contacting them by email and directly on their web site 4 times and got no reply and no refund. I had to raise a complaint and request a refund through PayPal. A week and a half later I finally got a refund. Not a good company to deal with. If I had not been able to go through PayPal for the refund I probably would have had to write off £63. Dishonest company, would not recommend and will never use again.
9 de abril de 2021
Avaliação não solicitada
Resposta de SuperLightingLED
Dear Glen,
We are sorry for the inconvenience caused.
The time you ordered happened to be the 2021 Chinese Lunar New Year holiday. The holiday lasted for 18 days. After returning, we checked that you ordered an old model, which has been discontinued for 2 years, but there is a new model that can replace the one you ordered. So we tried to contact you to get your consent and send you a new replacement model but did not get a timely response, we understood that you may busy, so we have been tracking your order progress and response, Later, we received your PayPal dispute, so we refunded you as soon as we saw the dispute. Repeated misunderstandings may make you feel that we are neglecting your order and deceiving you, but this is not the case:
Due to the difference in time in the east and west hemispheres, our communication cannot be understood in time, so your order lasted 1 month from payment to refund. Please trust us, your order has always existed, if we did not process the order or ship it to you, You can get your refund at any time even if it exceeds 180 days.
Customer satisfaction is our company’s eternal goal. I will replace the sales team with your sincere apology.
We wish you a nice morning.
Jimmy XU
Customer Service Quality Specialist
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