Superpet Limited Avaliações 

804
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Don't buy anything expensive or fragile from these people!!! In February I had only half a bag of seed delivered, the rest was in the couriers van. Superpet have done nothing to resolve this.... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent customer service as usual. Good quality supplies at keen prices delivered quickly. What more is there to say?! Highly recommended.

Avaliado com 5 de um total de 5 estrelas

Amazing prices for products that exceed any other supplier of similar goods, with delivery that outscores any anyone else currently advertising on the internet. Well done Trustpilot for giving an a... Ver mais

Avaliado com 5 de um total de 5 estrelas

Bird seed ordered arrived quickly, double-wrapped and in perfect condition. I checked the weight and it was correct. I have ordered this product before and find that the birds eat it all, with no wast... Ver mais

Detalhes da empresa

  1. Pet Shop

Escrito pela empresa

Superpet Ltd opened its first shop in 1982 in New Milton. A family run business with a wealth of knowledge and experience. As the retail market has changed to become more online so has Superpet Limited, creating our Amazon and Ebay shops that now sell all over the world.


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

804 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 95% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(804)

67 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

NEVER BUY FROM THIS COMPANY

NEVER BUY FROM THIS COMPANY. I bought an item from them and it got delivered to some random address and we have no idea where the house is it was delivered to. Contacted Superpet and they simply said it has been delivered and that was it. So basically, they will ship stuff and if it goes to the wrong address(probably because they put the wrong address) then you will be out of pocket and they could not care less. AVOID THIS COMPANY AT ALL COSTS.

24 de julho de 2024
Avaliação não solicitada
logotipo da Superpet Limited

Resposta da Superpet Limited

Hi There,

We are sorry for this issue.

However we cannot locate your order as you have hidden your alias. If you can reply to our information request we would love to take a look at this for you.

This is not the type of feedback we usually get so it is usual that something like this has occurred. We would love to take a look at this and put it right.

Have a lovely Sunday.

Superpet Limited.

Avaliado com 2 de um total de 5 estrelas

Didn't receive the correct item nor will I

I ordered the Kong Dodo toy for my dog that is on the website still available, when my order came I received a different toy (Kong cozie medium, a monkey which is cheaper than what I ordered). I specifically made my order here because I've been searching for the dodo everywhere (my dog loves this toy and his has now broken), I contacted the team and I was told they had no stock and it had likely been discontinued. Why is it still on the website as in stock avaliable to purchase (still!) and why wasn't my order cancelled and refunded in that case as my order solely contained the dodo toy. I asked for a refund or my actual order and they've offered a refund if I return, they did offer a prepaid return label for the toy I did receive (hence 2 stars and not 1) but I really shouldn't have to take time out to return something I didn't order when they knew they didn't have the stock when I ordered. Disappointed in how this was handled, won't be ordering again as I can't be sure I'll get what I ordered.

15 de novembro de 2024
Avaliação não solicitada
logotipo da Superpet Limited

Resposta da Superpet Limited

Hi Kelly,

We deeply regret the inconvenience caused by this issue.

After more than 20 years of selling online and processing over a million orders, we have realised that online consumers prefer not to have items cancelled or refunded. We carefully analyse each order, and particularly with dog toys, we have found that most customers would prefer a carefully selected replacement item rather than nothing at all.

We understand that in your case, you were not satisfied with our selection, which is why we offered a free return and collection for a full refund. We see that this has not been completed yet.

As a small independent business stocking thousands of items, it can be challenging to stay on top of all stock and supplier catalogue updates. However, we strive to be proactive in addressing any issues that arise. We sincerely apologise that your order was affected in this instance, and we have since removed the item from sale.

We hope to have the opportunity to make this right and regain your trust in our service.

Warm regards,

Superpet Limited

Avaliado com 4 de um total de 5 estrelas

Ordered Friday; delivered Monday.

I placed my order on Friday and it was delivered on Monday morning: first-class service.

Unfortunately, the calciworms were rejected by my local hedgehogs for two nights while they continued to tuck in to calciworms bought from my local garden centre. 🤷‍♂️

I’m pleased to report that now they seem to have overcome whatever was holding them back!!!

26 de outubro de 2024
Avaliado com 5 de um total de 5 estrelas

Best price, fast delivery

Ordered for the first time, Calciworms to feed hedgehogs. They are excellent quality at the most competitive price and delivery was super fast. I will order again without hesitation.

25 de outubro de 2024
Avaliado com 5 de um total de 5 estrelas

Great company offering a range of pet food

Great range of products at reasonable prices. Great quality too! Deliverey can sometimes be slow, but not always and it is free. Great that they have a loyalty scheme, especially when you are spending a lot of money on pet food!

31 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Superpet's subscription service is fab

I've been using Superpet's subscription service for 6months now for my elder dogs' joint support supplement. It always arrives on time and is a great price. Can't fault the service at all, really pleased with how easy it makes it to make sure I keep on top of remembering to give my dog the supplement he needs

27 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Faultless

I have been buying my specialist dog food for my German Shepherd, from Superpet for a while now and I have nothing but positive comments. I am disabled and Harvey has Crohns so being able to order and receive reliable deliveries on time for him, especially as it isn’t available in a lot of places, even if I could get out, is of paramount importance to me. You’ve never let me down and the food is well packaged, delivered by a reliable courier and I always receive updates about when it is arriving. I wish more companies worked as seamlessly as you. Thank you 🐾🐾

14 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant company to use

Brilliant company to use, ordering from the website is easy, everything clear to search for and find. Fast delivery. Always use Superpet for my pet supplies.

6 de outubro de 2024
Avaliação não solicitada

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