Superprof Canada Avaliações 

1.586
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

I originally was just trying to contact a tutor, but had no idea it would charge me 50$ just to do so. After realizing what had happened, I contacted support right away and received an email from N... Ver mais

Avaliado com 3 de um total de 5 estrelas

I’m currently in China and teaching Chinese online. However I found that since last year I could not login Superprof anymore without VPN. Even worse recently, I haven’t received any lesson notificatio... Ver mais

Avaliado com 4 de um total de 5 estrelas

Although it iss a great platform for people who dont have much experience like me. However, i would say that this have little exposure so its a bit hard to find students here tk actually teach. But it... Ver mais

Avaliado com 5 de um total de 5 estrelas

Tutoring on SuperProf has been an exciting journey for me, the platform had enabled me the opportunity to meet diverse kinds of learners and help them fall in love with Chemistry. The platform is al... Ver mais

Detalhes da empresa

  1. Instituição Educacional

Informação fornecida por fontes externas variadas

Superprof is the largest community of passionate teachers in over 1200 subjects. Superprof is present in 28 countries and boasts over 10 million tutors worldwide. Whether you're interested in learning French, guitar, or hockey, Superprof is helping to connect those who want to learn with those who want to teach. We all have something to learn or share. With Superprof ♥, you can share and discover your passion!


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 91% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(1.586)

239 avaliações nos últimos 12 meses

Escreva uma avaliação
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Avaliado com 1 de um total de 5 estrelas

Avoid this platform

Terrible and misleading platform. They advertise “free first lessons,” but you only find out after paying that the $49 fee is just to contact a tutor, not for an actual class. Even if the person doesn’t answer, or its not a good fit, you’re still getting charged. If I had known, I would have never joined.

After sending them multiple emails explaining the situation, they still refused to help. Very bad faith, zero transparency, and no willingness to resolve anything. I absolutely do not recommend Superprof.

23 de novembro de 2025
Avaliação não solicitada
logotipo da Superprof Canada

Resposta da Superprof Canada

Hello,

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations.

We would like to clarify that the fee you pay is for the Student Pass, which allows you to contact multiple tutors and access their profiles. Details about the Pass, including its price and terms are clearly indicated during the subscription process, in the legal mentions, and in the payment confirmation email. The first lessons are offered for free when the tutor specifies it, so you can try a session before committing.

If you encounter any issues with a tutor, you can always contact our customer service or report the situation directly on the platform. Our team is here to help ensure that every experience is properly resolved.

Best regards,

Avaliado com 4 de um total de 5 estrelas

Review before registering

I was charged $49 a month just registering on the site, which was charged to me without my knowledge.
There was never a clear notification explanation about this fee.
Update: the charge has been removed from my card. I understand it was just an imprint but that should have been explained upfront. It was a bit of a shock. I greatly appreciate the response of the customer service team to explain the problem. I do suggest the website is updated to make this very clear as it seems it has happened to others as well. If we are still looking for a professor we will return to the site

22 de novembro de 2025
Avaliação não solicitada
logotipo da Superprof Canada

Resposta da Superprof Canada

Hello,

Thank you for taking the time to share your feedback.

After checking your account, I can confirm that no payment was taken. When a student request is cancelled before being confirmed, the banking imprint is automatically released and no charge occurs — which is exactly what happened in your case.

I also don’t see any conversation with our customer service team. If you had reached out, my colleagues would have been able to explain the situation clearly and reassure you. Of course, we remain available if you have any questions or if you need help finding a tutor for your husband.

If you ever encounter an issue on the platform, you can also signal it directly from your account — this allows us to assist you quickly and efficiently.

Have a lovely day.

Avaliado com 2 de um total de 5 estrelas

You are not transparent in your…

You are not transparent in your advertising and advertise overseas teachers as if they are in Canada not considering the language barriers that can affect the communication.

25 de novembro de 2025
logotipo da Superprof Canada

Resposta da Superprof Canada

Hello,

Thank you for your feedback. We’re sorry to hear about your experience.

Each tutor is responsible for the information displayed on their profile, including location and language. If you notice any profiles that provide inaccurate or misleading details, please report them directly on the platform. This allows us to review the situation and ensure students can make informed choices.

If you’d like, you can also write to us at hellocanada@superprof.com with the email linked to your account. I’ll be happy to check what happened and help you the best I can.

Best,

Avaliado com 1 de um total de 5 estrelas

Tried contacting two different tutors…

Tried contacting two different tutors and never even got a response from either

9 de outubro de 2025
Avaliação não solicitada
logotipo da Superprof Canada

Resposta da Superprof Canada

Hello,

Thank you for sharing your experience. I’m really sorry to hear that the tutors you contacted didn’t reply — that’s definitely not the experience we want for students.

Most teachers reply quickly, but some may be unavailable at the moment you reach out. When this happens, you can always contact another tutor, or report the situation directly on the platform so our team can look into it and ensure you’re not left without options.

If you’d like, you can also write to us at hellocanada@superprof.com with the email linked to your account. I’ll be happy to check what happened and help you find an available teacher quickly.

Kind regards,

Avaliado com 5 de um total de 5 estrelas

Challenges with the first two

I was seeking a violin tutor for the very first time. I had challenges with the first two tutors whom I reached out to.
Your staff promptly reached out to me and provided assistance.
Thank you very much for your support!

17 de novembro de 2025
Avaliado com 3 de um total de 5 estrelas

I’m currently in China and teaching…

I’m currently in China and teaching Chinese online. However I found that since last year I could not login Superprof anymore without VPN. Even worse recently, I haven’t received any lesson notification from the platform any more yet I can receive the ads and surveys by email. I don’t know what’s going on there and feel very frustrated! I strongly suggest that Superprof should develop an cellphone app that provides users more convenience.

17 de novembro de 2025
Avaliado com 5 de um total de 5 estrelas

SuperProf is excellent!

SuperProf is excellent!! I’m enjoying the SuperProf platform very much. It’s a very effective and efficient tool for connecting students with a tutor. I have multiple listings targeting different facets of my experience. The online learning system provided within SuperProf, Pencil Spaces, is excellent! The online listing metrics provided to tutors through the annual tutor subscription are really helpful.

17 de novembro de 2025
Avaliado com 5 de um total de 5 estrelas

My apprehension about Superprof's tutoring methods

When I first enrolled in this enterprise it took time to get the first student, but as soon as I got the first one, the process of evaluating the student's difficulties in his science courses to the tutoring lessons was a smooth ride. I was very impressed at the web meetings offered by super prof which have lesson tools offered on like the white board and a feature that made my teaching easier and so incredibly convenient is the screen sharing where I use pedagogical materials online to help the student better understand the subject at hand. I also congratulate the team of Superprof for supporting the tutors when technical problems arrive with fast response in resolving the issue or issues at hand.

21 de novembro de 2025
Avaliado com 3 de um total de 5 estrelas

My experience with Superprof. (Updated)

I'm a Canadian residing in Edmonton. I was looking for a vocal (singing) tutor. I had two criterias: 1. The tutor should be near to my location 2. I want in-person lessons. I searched the Internet and Superprof seemed to fulfil my plan. They have a user-friendly interface where the potential students can filter for tutors. The filtering process produced a promising list. I was encouraged. I selected one tutor. I wrote a detailed message to the tutor about my learning plans if he can accept me as a student. I was aware of the $49 "matching fee". I said it is worth if the tutor selection is successful. 
The contacted tutor promptly accepted my invitation which immediately triggered the $49 charge.
The next day I started to communicate with the tutor via Superprof's messaging system and realized that my original message was replaced with a generic message and ignoring all the critical details which are important to me. It turned out that the tutor was not in Edmonton but in New Brunswick (4,416 km) and therefore in-person classes are impossible. In spite I specifically filtered for these conditions!  
My message was ignored and overwritten. I'm not even sure if I communicate with an AI machine or with a real person. Prior and direct communication is not allowed on their website between the student and tutor. Of course Superprof drives the transaction towards a legitimate looking student-tutor match to put their hands on the "matching fee". I lost trust in Superprof and I deleted my account.
I did not achieve my goal to find a tutor. The tutor also lost an opportunity to earn some income.
___________
Update: Superprof contacted me and promised a refund. Appreciated. Thank you.

11 de novembro de 2025
Avaliação não solicitada
logotipo da Superprof Canada

Resposta da Superprof Canada

Hi Tamas,

I'm really sorry to hear about your experience, which is of course not ideal.

However, our support team assisted you and provided a solution for you as soon as your case could be treated.

We apologise for any inconvenience caused.

If you need any further help, don't hesitate to contact us at hellocanada@superprof.com

Best regards,

Avaliado com 3 de um total de 5 estrelas

I would have given Superprof a better…

I would have given Superprof a better review if I had received more students after going Premium. Unfortunately, I did not. And though I still have a year to go on my plan, I really hope that the website pulls through, gives me ways to stand out and improve my profile and find me students. In the past I would receive more requests than now, so I know that students are out there. It is all about Superprof recommending the right teachers to them.

13 de novembro de 2025
Avaliado com 1 de um total de 5 estrelas

Have teachers who actually have the…

Have teachers who actually have the time and ability to teach. Not teenagers who just want a side hustle.

3 de outubro de 2025
logotipo da Superprof Canada

Resposta da Superprof Canada

Hello,

Thank you for taking the time to share your feedback. Superprof brings together teachers with different backgrounds, levels of experience, and availability, and I understand that the profiles you initially contacted didn’t match what you were looking for.

Our team is here to help you refine your search so you can connect with tutors who fully meet your expectations if you want.

For that, feel free to contact us at hellocanada@superprof.com — we’ll be glad to help.

Kind regards,

Avaliado com 5 de um total de 5 estrelas

I’ve been teaching on Superprof for a…

I’ve been teaching on Superprof for a while now, and my experience has been very positive. The platform makes it easy to connect with motivated students, manage my schedule, and keep all communication in one place. I like that I have full control over my rates and teaching methods, and that students can contact me directly. It’s a great option for independent teachers who value flexibility and professionalism.

4 de novembro de 2025

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