Superprof Canada Avaliações 

1.586
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

I originally was just trying to contact a tutor, but had no idea it would charge me 50$ just to do so. After realizing what had happened, I contacted support right away and received an email from N... Ver mais

Avaliado com 3 de um total de 5 estrelas

I’m currently in China and teaching Chinese online. However I found that since last year I could not login Superprof anymore without VPN. Even worse recently, I haven’t received any lesson notificatio... Ver mais

Avaliado com 4 de um total de 5 estrelas

Although it iss a great platform for people who dont have much experience like me. However, i would say that this have little exposure so its a bit hard to find students here tk actually teach. But it... Ver mais

Avaliado com 5 de um total de 5 estrelas

Tutoring on SuperProf has been an exciting journey for me, the platform had enabled me the opportunity to meet diverse kinds of learners and help them fall in love with Chemistry. The platform is al... Ver mais

Detalhes da empresa

  1. Instituição Educacional

Informação fornecida por fontes externas variadas

Superprof is the largest community of passionate teachers in over 1200 subjects. Superprof is present in 28 countries and boasts over 10 million tutors worldwide. Whether you're interested in learning French, guitar, or hockey, Superprof is helping to connect those who want to learn with those who want to teach. We all have something to learn or share. With Superprof ♥, you can share and discover your passion!


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 91% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(1.586)

239 avaliações nos últimos 12 meses

Escreva uma avaliação
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Avaliado com 1 de um total de 5 estrelas

Don't get caught to this scam "Super…

Don't get caught to this scam "Super Prof" they says sweet stories to make you believe that you can access unlimited tutors during the month you obtain the student pass eg. Canadians pay $49 per month to access private tutors (you simply can get accessto private tutors free from social media now) so why you pay Super Prof money every month? In my typical case almost all tutors location showed one particular address closer to my home, as I wanted to learn a foreign language one on one basis if not face to face to learn with confidence & faster but not online. Every tutor I requested for one trial class refused or rejected as per the messages sent me by Super Prof. It doesn't take much time to realize this is a scam fake and untrustworthy money rip off business. Never ever use your credit card to pay them what so ever bottom line is dont pay a penny. Now the technology is very advanced and developed you can easily learn anything free of charge on social media platforms why you need to give your hard earned money to fake super prof if you forget to cancel the student pass they keep on charging to your credit card or whatever the means of payment method you choose from. Student Pass is a trick make you feel to believe that you're getting assistance from super prof to achieve your learning trust me it's not, stay away from super prof Don't repent latter.

8 de janeiro de 2026
Avaliação não solicitada
logotipo da Superprof Canada

Resposta da Superprof Canada

HI there,

We appreciate you sharing your experience. We're sorry to hear about the difficulties you encountered with tutors and the student pass. We'll investigate the location accuracy and tutor availability issues you raised to improve our platform.

Please reply to our request for more information through Trustpilot, to ensure things are amended.

Best regards,

Avaliado com 1 de um total de 5 estrelas

Dear Superprofcanada

Dear Superprofcanada
I have sent you many emails about my situation, but unfortunately I haven't received any actual help.
I cancelled the subscription immediately on the same day. This proves I was misled and didn't want the service. My bank advised me to resolve this directly with you.

5 de dezembro de 2025
Avaliação não solicitada
logotipo da Superprof Canada

Resposta da Superprof Canada

Hi Nelly,

Our customer care team has already solved this issue for you. Please check your email.

Have a great weekend!

Best regards,

Avaliado com 1 de um total de 5 estrelas

Ive been charged 139 dollars in a month…

Ive been charged 139 dollars in a month first with a 86$ charge then a 49$ charge I've not even paid for lessons yet

30 de dezembro de 2025
Avaliação não solicitada
logotipo da Superprof Canada

Resposta da Superprof Canada

Hi Rin,

We are sorry to hear about this issue.

Please contact our support team at hellocanada@superprof.com, so we can investigate this.

Best regards,

Avaliado com 4 de um total de 5 estrelas

This is a very useful program for…

This is a very useful program for making the connections between Student and Tutor. Nearly all features are effective.
Yet one issue is that the login process is convoluted- wouldn’t an app be more convenient?

17 de dezembro de 2025
Avaliado com 5 de um total de 5 estrelas

First student within 2 days of signing up!

My first student signed up within two days of me signing up as an instructor! I did nit expect that at all. My second student signed up but she was 1000 miles away and she wanted to do an in person class, since I teach advanced sewing techniques. She understood.

I love this platform, and I think it is very helpful for students to reach exactly the kind of instructor they need.

11 de dezembro de 2025
Avaliado com 1 de um total de 5 estrelas

Superprof - stay away!

The tutor I reached out to was not suitable (did not have the qualifications), did not live in my geographical area despite the website stating the tutor did, and had minimal availability. Despite this, I was still charged a $49 fee for a service I did not use. This is substandard service that does not meet students' needs but instead takes advantage of students seeking an appropriate tutor with the right qualifications.
Their business model is that students on the platform pay $49 a month to contact potential tutors (with no guarantee they will find one). That's $588 a year just for networking. Definitely not student-focused.
The customer service representative was condescending and not at all helpful. I was looking for a solution, and instead I received screenshots of their payment policy.

17 de dezembro de 2025
Avaliação não solicitada
logotipo da Superprof Canada

Resposta da Superprof Canada

Hi Valerie,

I'm really sorry to hear about this experience you had.
This is of course not how our platform is supposed to work, and we apologise for any inconvenience caused.

Our support team has reached to you to amend things.

Best regards,

Avaliado com 4 de um total de 5 estrelas

Dispute Resolved

**Update** The company has refunded the fee. Thank you

Charged an extra month fee in spite of submitting cancellation

11 de dezembro de 2025
logotipo da Superprof Canada

Resposta da Superprof Canada

Hi there,

I'm sorry to hear about this issue.

A customer care representative has reached out to you to make things right.

We apologise for any inconvenience caused.

Best regards,

Avaliado com 5 de um total de 5 estrelas

Autonomy, Connection, and Building Your Practice

What made my experience great as a tutor on Superprof was the autonomy and direct relationship with students. Unlike some teaching platforms that act as a strict middleman, Superprof gave me control over my profile, my rates, my schedule, and, most importantly, my teaching methodology. I could truly tailor lessons to each individual student without a one-size-fits-all corporate script. This freedom allowed me to build genuine mentor relationships and see my students thrive through personalized attention, which is the most rewarding part of teaching.

2 de dezembro de 2025
Avaliado com 5 de um total de 5 estrelas

Damilola is an Amazing Teacher for my…

Damilola is an Amazing Teacher for my granddaughter who need a lot help in Math 10.
My granddaughter always hate Math but Damilola knows exactly how to handle her.
She’s making progress and hopefully Dami will turn her around the way she felt about Math. She did not want any help at all! But after meeting Damilola she change her mind and she really like her and feel comfortable and happy to get the help she desperately need it.
We are grateful to have her 💕
Thank you so much for the service you provide to so many kids who need help!

10 de dezembro de 2025
Avaliado com 1 de um total de 5 estrelas

rediculous amount of monthly charge

A lot of tutors in there are not honest about the amount they charge, and the fee that the website charges monthly is too much for its purpose.

1 de dezembro de 2025
logotipo da Superprof Canada

Resposta da Superprof Canada

Hello,

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations.

The monthly fee corresponds to the Superprof Pass, which allows you to contact multiple tutors and access their profiles. Tutors set their own rates, which are clearly displayed on their profiles, and you can always check with them before booking a lesson. Many tutors also offer a free first lesson so you can try a session before committing.

If you ever encounter an issue with a tutor or have questions about the service, our customer service team is available to assist you and help ensure a smooth experience.

Best regards,

Avaliado com 2 de um total de 5 estrelas

No refund for two no show appointments

I have used the platform previously and it was great but now they pre charge your credit card for any session booked - whether or not the tutor shows up. And they don't even require the tutor to confirm that they attended. I booked two sessions and neither tutor showed up. I sent screenshots of my messages with the tutors, showing that each tutor confirmed that they no showed me - and was told no refund because I waited over 24 hours to submit the complaint. It's outrageous that the bonus is on me to advised within 24 hours. It is reasonable to assume that the tutor must confirm they attended - and for them to have to return money they received when they confirm that they did NOT attend.

25 de novembro de 2025
Avaliação não solicitada
logotipo da Superprof Canada

Resposta da Superprof Canada

Hello,

Thank you for sharing your feedback. I understand your concern regarding the sessions that did not take place. As mentionned on our website, our system requires that any issues with a scheduled lesson be reported within 24 hours after the course was due, so that our team can investigate and assist.

I can see that you were able to contact our customer service, and they have been guiding you to ensure your situation is handled correctly. Please continue to liaise with them for any further support regarding your sessions.

Best regards,

Avaliado com 1 de um total de 5 estrelas

It's a scam

It's a scam. There were a lot of little hello flags that I disregarded along the way that in hindsight were red flags.

1) the pictures of the "teachers" were heavily edited and looked like they were generated by AI.
2) the profile of the "teacher" I selected indicated that I could do sessions at their home but when I reached out to them they only did online sessions
3) when communicating with the "teacher " via the app there was alot of pressure to so a session quickly, not taking into consideration my schedule.
4) when I joined the first lessons "Free demo" I was met by this East Indian woman who told me my "teacher" was suddenly "unavailable". It was "last minute". He never reached out to me to reschedule on the app. She was offering to assist in finding me a match.
5) they make you pay upfront for "access" to the teachers.

To be honest I don't think my "teacher" ever existed. This would make sense from their perspective. They show you lots of potential teachers in your area that may or maybe real. Build trust. Make you feel like the $50 you pay will be fine because there are so many teachers to chose from. But it's a illusion. I feel like they rope you into a membership to help you "find" a teacher but they cancel last minute, in the hopes that you will continue to pay the monthly fee.
It's a smart scam. They tow the rope of what is "legal".

Be careful

1 de dezembro de 2025
Avaliação não solicitada
logotipo da Superprof Canada

Resposta da Superprof Canada

Hello,

Thank you for sharing your experience. We are sorry to hear that your experience did not meet your expectations.

We were unable to locate any account or email associated with the information provided, which makes it difficult to verify your situation. This is not how Superprof normally operates. All tutors are real individuals who set their own availability and rates, and first lessons are offered for free when specified.

If a tutor does not meet your expectations or becomes unavailable, we encourage you to report the situation directly on the platform. Our team is always ready to help you find a suitable teacher and ensure a smooth experience.

Best regards,

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