Truly PVC Limited Avaliações 872

O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Fabulous Service!!! ordered a set of replacement window handles, on a Sunday evening online and remarkably they were delivered within 24 hours.. oit sure how you do that, but you put faith back in me... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

My last review was uncalled for due to me not checking the website fully order was full filled as per request and contacting the sales cleared this up. The cylinder in question was of good quality wi... Ver mais

Avaliado com 5 de um total de 5 estrelas

I bought these bubble gasket seals for my older PVC windows and coupled with the wedge gasket seals I previously bought and the high polymer butyl rubber tape I used to reseal around the IGU's my wind... Ver mais

Avaliado com 5 de um total de 5 estrelas

First time I have used Truly PVC.I Purchased Patio original manufacturer Door locks on recommendation from friend .Prices are the best along with their customer service.So I am ordering replacement PV... Ver mais

Detalhes da empresa

  1. Loja "Faça Você Mesmo"
  2. Loja de Materiais de Construção

Escrito pela empresa

Truly PVC are a supplier of home improvement parts and materials to trade and public. We specialise in conservatory components, which are complimented by a range of window and door hardware, plus building and roofing supplies. With over 25 years experience in installing and servicing PVC-u conservatories, windows and doors, we can be relied on to provide sound pre-sales advice and a highly reliable service.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

872 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Respondeu a 53% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Bought Yale UPVC window handles the…

Bought Yale UPVC window handles the price was far cheaper than any I’ve found previously, my order was delivered on time and in good condition. Having replaced 2 handles last year I decided to replace with new product, ordered them Sunday received them Monday. Excellent products and service will definitely use again.

23 de março de 2026
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Shame about the delivery

great product's the skirting and architrave are excellent, but I'm afraid it's let down by it's delivery, I waited 9 days for delivery and at a cost of £25 for postage it's a bit steep, in comparison I ordered 9 packs of laminate flooring from Wickes delivered the next day for £4, well sorry no comparison.

26 de março de 2026
Avaliação não solicitada
logotipo da Truly PVC Limited

Resposta da Truly PVC Limited

Thank you for your feedback—we’re really pleased to hear you’re happy with the skirting and architrave.

We’re sorry the delivery didn’t meet your expectations. While our longer 5m lengths do require a slightly longer delivery window, we completely understand your frustration with both the wait time and cost.

We really appreciate you highlighting this, and we’re continuously reviewing our delivery options to improve both speed and value where we can.

Avaliado com 1 de um total de 5 estrelas

I have mixed feelings about this

I have mixed feelings about this - and I feel that their courier company let me down. But I was out of pocket as a result. I ordered a standard off the shelf panel in plenty of time for a local glazer to fit for me. The courier (£7 extra paid for this) came to the door but didn’t ring the bell. We rearranged delivery - marked as delivered but no sign. I spoke to customer service who arranged another delivery - so I rebooked my glazer. Then on the day it was due I was told the courier was returning it to the supplier. They have refunded me for the panel - but I’m out of pocket for the glazer - I suggested they could make a payment to a charity to off set this which was not acknowledged.
Their attitude of us “both” being let down by the courier doesn’t wash with me. They chose the courier and I’m the one out of pocket - so avoid them in my opinion.

24 de março de 2026
Avaliação não solicitada
logotipo da Truly PVC Limited

Resposta da Truly PVC Limited

Thank you for your feedback, and I’m very sorry to hear about your experience.

Please accept our sincere apologies—on this occasion, it appears the courier has let us both down, and we’re truly sorry for the frustration and inconvenience this has caused you. We completely understand how disappointing this must have been, especially with your glazer booking affected.

While we do our best to work with reliable delivery partners, unfortunately once goods leave our premises, we are reliant on the courier to complete the service as expected. That said, we fully recognise that this does not lessen the impact on you, and we’re very sorry for the outcome.

We appreciate you bringing this to our attention, and your feedback will be taken on board as we review our courier services to help prevent situations like this in the future.

Once again, we’re very sorry for your experience and the inconvenience caused.

Avaliado com 4 de um total de 5 estrelas

Lovely premises

Lovely premises, speedily greeted by Peter who sorted out my two orders. Good prices and as always great quality.

24 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant

Brilliant, ordered Monday arrived Wednesday, reasonably priced for the items we needed for a job , which made our life easier for the customers we were working for, great service will definitely use you again .

20 de março de 2026
Avaliação não solicitada
logotipo da Truly PVC Limited

Resposta da Truly PVC Limited

Thank you for your fantastic feedback Edd!

We’re really pleased to hear your order arrived quickly and that the products helped make the job easier for you and your customers. It’s great to know you found our pricing reasonable and our service reliable.

We truly appreciate your support and look forward to supplying you again in the future :)

Avaliado com 5 de um total de 5 estrelas

Best customer service EVER

Best customer service I have ever experienced. Easy to order, extremely fast delivery and immediate response when I contacted them, as I had ordered the wrong thing!
Reordering a returning via Royal Mail at no extra cost was so easy and the Postie even collected from our house
I tend to moan a lot these days, but not with Truly PVC. Well done everyone!
.

16 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service.

Easy to order off the website.
Kept up to date with the order processing and delivery.
Delivered in the time stated.
Well packaged parcel.

7 de março de 2026
Avaliação não solicitada
logotipo da Truly PVC Limited

Resposta da Truly PVC Limited

Thank you for your fantastic review!

We’re delighted to hear that you found our website easy to use, that you were kept up to date throughout the process, and that your order arrived on time and well packaged.

We really appreciate your feedback and business Martin :)

Avaliado com 5 de um total de 5 estrelas

Brilliant quality at amazing prices

Went to a DIY store to buy some windows handles they said they only had 2 in stock so I left them they were priced at £7.98 each for the cheapest ones.
Lucky they only had 2 in stock,as I got home I looked up on the website and came across truly PVC they sold Yale lock handles for £2.11 each so I bought 10 which I would have bought from the DIY store.i saved a lot of money for a much superior brand and quality handle.wow I didn't realise they would be that cheap for such a quality item.
They arrived real quick and I replaced all my window handles.
Well done Truly PVC .
Brilliant quality at amazing prices.
You saved me a bundle.

8 de março de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Having purchased a product from this…

Having purchased a product from this company via ebay with a 10 year guarantee, it broke within 2 months. The company didn't want to know and refused to refund or replace.
BEWARE OF YOUR DEALINGS WITH THIS COMPANY.

1 de janeiro de 2026
Avaliação não solicitada
logotipo da Truly PVC Limited

Resposta da Truly PVC Limited

We’re sorry to hear that you feel disappointed with your experience.

Unfortunately, we are unable to locate your order from the information provided in the review. Please could you provide further details so we can identify your order and look into this for you.

We always aim to help our customers wherever possible and take all concerns seriously. If you would like us to review this matter, please contact our customer service team directly with your order details and we will be happy to investigate further.

Avaliado com 5 de um total de 5 estrelas

Amazing service

Amazing service. The Yale key I ordered is an original key - it fits perfectly and was a third the price of the Yale website where I have previously ordered. Add to this I ordered on a Saturday and it arrived on the Monday - unbelievably quick. Communication was also great. Top service and would willingly recommend and use again.

7 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent quality,well packaged and…

Excellent quality,well packaged and speedy delivery...5 star...

12 de março de 2026
Avaliação não solicitada
logotipo da Truly PVC Limited

Resposta da Truly PVC Limited

Thank you for the 5-star review, Dave! We're delighted to hear you were happy with the quality, packaging, and speedy delivery. We really appreciate your support :)

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